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Sapa Classic Hotel

38 Ngu Chi Son, Sapa Vietnam
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Guests1 room, 2 adults, 0 children
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Traveler (17)
Room & Suite (11)

About

Location
Service
Value
Good to know
HOTEL CLASS
Languages Spoken
English, Vietnamese
Property amenities
Free parking
Free High Speed Internet (WiFi)
Restaurant
Bicycle rental
Airport transportation
24-hour security
Baggage storage
24-hour check-in
Street parking
Parking
Wifi
Internet
Breakfast available
Complimentary instant cofffee
Complimentary tea
Complimentary welcome drink
Shuttle bus service
Car hire
Taxi service
Currency exchange
Non-smoking hotel
Shared kitchen
Shared lounge / TV area
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Family rooms
Soundproof rooms
Air conditioning
Desk
Housekeeping
Room service
Safe
Bath / shower
Bottled water
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11Reviews0Q+A0Room tips
Traveler rating
  • 2
  • 1
  • 2
  • 1
  • 5
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This hotel is quaint and is going through a bit of a facelift. The only thing is that is unfinished leaving you wanting just a tad. Decent enough location, right across from the lake and about a ten to fifteen minute walk to the main square. Friendly staff with limited, but decent enough English.
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We booked room for 5 days with Agoda. We didn't know it's without window. There was a window on picture before we booked. The smell inside of room choked us in first moment. Even after this i was almost sure that i will not sleep there, doesn't matter if they return us money or not. But then i noticed some minibugs in bed. They were everywhere. It was BEDBUGS!!!! I did show to receptionist and she took us to next room. Again bed full of bedbugs and same quality of air. Then we've seen third room and decided to run asap from this place. This hotel is completely infested with bedbugs. Oh my god. Horror! Now we really hope that no one entered our luggage. Somebody should close this hotel asap because it's dangerous to sleep there. We called on Agoda support and they fully refunded us, not with money, but with points in same value which we can spend for next booking. So we are fine with this solution. Definitely worst hotel i've seen in my live.
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We arrived at 6am and had to wait almost 2 hours for their staff to open and unlock the door. A bit cold waiting outside so bring some warmer clothing. Location is between central market and the bustling city square, which is alright if you like to walk and better if you have a car or motorbike. We got a room with a nice view of the lake in front (I recommend to request), with 5 min ride to market, 10-12 minute ride to main streets with restaurants, shopping and cafes. Overall a good experience in front of a lake, not far from everything, other than the 2 hour wait in the cold morning.
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+1
This hotel has no ventilation and exposed wiring everywhere. It looks half-renovated and has a nice lobby with poor workmanship everywhere else. There is a lift but no fire stairs. This hotel quotes it's prices in USD and will charge whatever the exchange rate for the day is, which blew our estimate out by 140kVND. They also charge 80-100kVND for breakfast. The room looked fine at first glance, but thr sheets were wet and the walls dripped with condensation and black mould. The kettle was broken, the hot water was not turned on when we arrived. Alarmingly they use the wheelhouse for the elevator as storage space, which adds a level of actual danger to the discomfort. Avoid!
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Would not recommend. Shown to damp smelly room. Complained and they took us to top floor with a larger room which stunk of cheap perfume that they had just sprayed to cover the damp smell. Asked for money back as conditions were not good enough. Manager gave less than half what we paid on condition I didn’t leave a review on Agoda or hotel bookers, so here’s the review on trip advisor! Very unhappy. Manager made a bad business decision not refunding full amount.
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LOCATION
VietnamLao Cai ProvinceSapa
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