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Banyan Tree Tianjin Riverside

#24 of 1,113 Hotels in Tianjin
Certificate of Excellence
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54 Reviews from our TripAdvisor Community

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Showing 14: English reviews
Shanghai, China
Level Contributor
44 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed March 22, 2016

Like the arrival gesture and the staff are friendly and willing to help you. Compared to previous stay, hotel has shown great improvement on service and most importanly the Banyan Tree Spa really never failed me...lovely people there! Location is also very ideal to attractions and the riverview in the night is manificient, this time I really enjoyed the stay... More 

Helpful?
Thank Rant197
Roseburg
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed October 9, 2015

If you are looking for a magnificent place to stay in Tianjin, China the Banyan Tree is the place for you. It is 5 star so it isn't inexpensive but the accommodations are 6 or 7 star and well worth the price. Phillip the manager is charming, extremely helpful and accommodating. Crystal at the reception desk is equally as delightful.... More 

Helpful?
Thank Gloria J
BTCNTR, Public Relations Manager at Banyan Tree Tianjin Riverside, responded to this review

Dear guest, thank you for choosing our hospitality and for taking the time to share your observation with us. It is always our good intention to privide a service that makes our customers have a positive and pleasent stay at our property. We look forward to welcoming you back to Banyan Tree Tianjin Riverside in the near future. Sincerely, Hotel... More 

Taipei, Taiwan
Level Contributor
155 reviews
126 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
2 of 5 stars Reviewed September 21, 2015

Poor management, poor service, employees are not well trained. The hotel feels dark everywhere: lobby, hallway, even the gym. Breakfast was not good, but there's nothing better in the neighborhood. Ordered room service one night, it was uneatable. The hotel is facing a river, it is lovely to walk around when weather is nice. I stayed in a big,beautiful, and... More 

Helpful?
Thank BrianChiu
BTCNTR, Public Relations Manager at Banyan Tree Tianjin Riverside, responded to this review

Dear Guest, thank you for your choosing our hospitality and for taking the time to share your observations with us. It is always our good intention to provide a service that makes our customers have a positive and pleasant stay at our property. We look forward to welcoming you back to Banyan Tree Tianjin Riverside in the near future. Sincerely,... More 

Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 29, 2015 via mobile

I can't be more happier to stay at this hotel, it was great. The room are spacious, we have a huge bathroom and walk in closet as well. The food are delicious, the staffs are friendly even though they hardly speak English but they are very helpful. Overall it was pleasure to stay in Banyan tree hotel. I definitely would... More 

Helpful?
Thank Jacoba T
Hong Kong
Level Contributor
31 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed April 27, 2015 via mobile

Beautiful new hotel on the riverside, near the TianJin eye. Approx 10 mins in taxi from train station and 10 mins to historic town. Tianjin is a beautiful town, laid back and clean. Only cringe of the hotel is maintenance. Even though it's very new, the marble bench within the shower is beginning to show dis-colouring. Staff are very good.... More 

Helpful?
Thank NextStopTheMoon
BTCNTR, Manager at Banyan Tree Tianjin Riverside, responded to this review

Dear Guest, thank you for choosing our hospitality and for taking the time to share your observations with us. Your remarks are very much appreciated as they help us to improve both our service and our product. It is always our good intention to provide a service that makes our customers have a positive and pleasant stay at our property.... More 

Toronto, Canada
Level Contributor
104 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
2 of 5 stars Reviewed April 2, 2015 via mobile

This one is not as good as other banyan tree hotel !! The room is not well maintain and it look like a 3 star hotel room !! I book the suite room and the moment I walk in , I can smell strong glue .....the bathtub is dirty and the water had mud smell ..... The air condition is... More 

Helpful?
Thank ardena2015
BTCNTR, General Manager at Banyan Tree Tianjin Riverside, responded to this review

Dear Guest, Thank you for your feedback and comments during your stay at our urban resort property in Tianjin. It is always our intention to meet our guests expectation and provide a pleasant and memorable experience to our customers , unfortunately incidents of some nature make us fall short of expectation. Your comments are important to us. We have taken... More 

Sydney
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed January 28, 2015 via mobile

This is a truly stunning hotel not just because of perfect large very well thought out rooms but such pleasant helpful staff. I have read other reports on this peaceful pleasant place and all negative views are unjustified. Stay here and try for yourself. It's a gem.

Helpful?
Thank Delhi72
BTCNTR, Manager at Banyan Tree Tianjin Riverside, responded to this review

Dear Guest, thank you for choosing our hospitality and for taking the time to share your own observations with us. It is always our good intention to provide a service that makes our customers have a positive and pleasant stay at our property. We look forward to welcoming you back to Banyan Tree Tianjin Riverside in the near future. Sincerely,... More 

Singapore, Singapore
Level Contributor
2 reviews
2 of 5 stars Reviewed December 29, 2014

Perhaps expectations were high, but this is Banyan Tree after all. The spa did live up to the Banyan Tree standards, spa room was well-decorated and the massage was great. However, step out to the counter and you are faced with an untrained receptionist who did not know the package that was signed up, staff did not know the price... More 

Helpful?
Thank zirhk3355
BTCNTR, General Manager at Banyan Tree Tianjin Riverside, responded to this review

Dear Sir / Madam, We thank you for your feedback and comments. It is unfortunate that incidents of some nature make us fall short of expectation. We will carry our out our own housekeeping and immediately rectify our lapses in our service standards . We will like to get in touch with you directly . We want to rectify and... More 

Kuala Lumpur, Malaysia
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed October 30, 2014

Stayed for 1 night while on the way back to Beijing. The room and the bathroom are big with new modern design, color scheme of black and white. Service is good. The hotel is quiet, relaxing , location is good for us as we enjoyed walking to the old cultural street. At night we also took a walk along the... More 

Helpful?
Thank Ang l
BTCNTR, General Manager at Banyan Tree Tianjin Riverside, responded to this review

Dear Guest, thank you for choosing our hospitality and for taking the time to share your observations with us. It is always our good intention to provide a service that makes our customers have a positive and pleasant stay at our property. We look forward to welcoming you back to Banyan Tree Tianjin Riverside in the near future. Sincerely, Hotel... More 

Yorkshire
Level Contributor
73 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed September 29, 2014

Very good hotel. Very well designed, good layout and quality materials/fittings everywhere. The rooms are very spacious and modern, yet luxurious and have several special touches. If you are high up you will get a good view of the city and the river. Breakfast was good, with excellent service in really pleasant surroundings.

Helpful?
Thank TDYorks
BTCNTR, General Manager at Banyan Tree Tianjin Riverside, responded to this review

Dear Guest, thank you for choosing our hospitality and for taking the time to share your observations with us. It is always our good intention to provide a service that makes our customers have a positive and pleasant stay at our property. We look forward to welcoming you back to Banyan Tree Tianjin Riverside in the near future. Sincerely, Hotel... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Spa
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Spa
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff

Additional Information about Banyan Tree Tianjin Riverside

Address: No.34 Haihe East Road, Hebei District, Tianjin 300010, China
Location: China > Tianjin Region > Tianjin
Price Range: $127 - $158 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Banyan Tree Tianjin Riverside 5*
Number of rooms: 159
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Hotel Style:
#14 Spa Hotel in Tianjin
#24 Luxury Hotel in Tianjin
#27 Best Value Hotel in Tianjin
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