Overall good hotel, conveniently located to Fairbanks, bases and shops. Nice size room with plenty of space for 2 people in a double. Walls are a little thin if you have loud neighbors but quiet hours helped. Good amenities in the hotel and continental breakfast available in the morning.
No snow here, This is a quiet little hotel in a big parking lot with a Safeway store and auto parts store the hotel is very clean they have a little store In the lobby that sells chicken pot pies and toothbrushes. Rooms are clean we had two queen size beds with air conditioner they put out I’m sure what is not an award winning breakfast. The outside by the front doors was quite dirty but inside was clean.
Newer comfortable simple no frills motel in an older fast food shopping center. Management has correctly concluded that as rooms are very scarce in Fairbanks and that guests will never be return clients, the motel can charge extreme rates without any blow back. The motel is 15 miles east of Fairbanks, yet that is as close as you can find a room anytime during the summer. There are no laundry facilities.
I was there for a night. Thus hotel is comfortable and clean. But the price is very high for this location that is more or less a huge perking with shops and fast-food along the highway. When I was there there was no Wifi. This may happen even if wifi is part of the service you pay for. What I disliked is the staff didn’t do anything to fix it. They just replied that they won’t do anything and it is what it is. Paying high price, not getting the service you pay for and having the staff send you to hell is unacceptable.
We came to North Pole to view northern lights, and who could resist staying in the Santa Suite! It was a great stay. The room is decorated exceptionally - all Christmas and Santa all year :-) Everything was super clean and very nice. They even had the extra pillows and blankets I had requested on the bed upon arrival. Check in person was helpful, and this hotel is convenient to everything. The Chinese restaurant delivers as well. Great choice for staying in North Pole. Thanks for a nice stay!
Clean rooms, good customer service, very convenient location. Walking distance to Safeway and other shops/ eateries. It was a quiet and quaint stay. Would recommend highly if you're wanting to be able to venture out to see the northern lights yet still be not so far away from your hotel. The viewing of the northern lights were exception in this area.
I planned our visit to the North Pole Hotel over eight months ago after reading about the Santa Suite on TripAdvisor and watching a local television broadcast about the Santa Suite. However, my problem began upon arrival when the very kind front desk clerk informed me that the $324.00 would only cover the room charge. She explained that a visit from Santa and cookies delivered to the room would cost an additional $150.00. I experienced a moment of sticker shock because I believed that renting the suite would include such amenities. I was sadly mistaken. If I had known these circumstances I surely would have remained in my original hotel. The management of this hotel has done a poor job with providing this valuable information to guests. There was no such disclaimer on Expedia or the hotel website. The front desk clerk indicated that management would contact me unfortunately that has yet to happen. My son did enjoy the decorations in the room during our short visit however, I did not enjoy cleaning up water that runs out of the shower all over the floor and the extremely noisy heating system. The Santa Suite concept is sweet; however, the hotel needs to provide clear details on their website regarding the true cost. I must admit I was disappointed to pay over $300.00 for a room with no Santa. Bah Humbug!!!…
Great staff, very clean and friendly. Anytime I need a hotel this is where I will be staying. The hotel is very inviting! beautifully decorated. Staff was absolutley amazing. Front desk and housekeeping do a GREAT job. This is the only hotel in the fairbanks/north pole area I would recommend to anyone.
Here are my issues with this hotel: 1) The front door of the hotel isn't automatic - it's two manually-opened doors. Not convenient when hauling luggage. Maybe it's because it gets really cold here? Regardless, not a good first impression. 2) The check-in employee did not ask how our day or journey went, or if we were visiting - and didn't offer any suggestions for dining, etc. The only thing they told us was "There's no smoking in the room, and a $200 fine if you do". Dude, we don't smoke - and hardly a good first impression when we're paying nearly $200 for one night. 3) The bedroom is weirdly sparse. Just a bed, tv, and chair. Great if you have lots of luggage, but not great if you want to feel you're getting value for money. 4) The standard room (which cost nearly $200) did not have a mini fridge, or tv. Apparently you can pay extra for these? Weird. 5) The light in the bathroom was a single CFL bulb that took a few minutes to fully 'warm-up'. The bathroom was dark even when 'fully bright' - there was no lighting over the shower, so you felt like you were in a cave. 6) The toiletries were all made in China - something common in many Alaska hotels. I refuse to use Chinese-made soaps - who knows what chemicals are in them. 7) Breakfast was pathetic. It was cereal, small cartons of milk, pre-packaged muffins - and pancakes (never had that before...) - and the coffee was atrocious (burnt). The lighting in the breakfast room was also terrible. It was an awkward/uncomfortable/depressing environment - not a good start to the day. 8) We said hello to the front desk while walking by, no response. 9) Upon check-out, there was no goodbye greeting (Have a nice trip, etc). I get the feeling this hotel is used by blue-collar workmen (primarily), at least in the off-season, and the hotel treats its guests as such - that is, more like a work hostel than a $200/night hotel. That's just not acceptable for the price paid - it indicates a certain level of service that just wasn't present here. It's also rude - treat everyone right, even if they're working class. I would advise staying closer to Fairbanks if you have a choice. The one positive - Pagoda Restaurant right next door - Excellent Chinese food, and incredibly service.…
We’re moving to Fairbanks, Alaska and needed a pet friendly place to stay. Unfortunately we arrived at a time when hotel rooms were booked up because of military exercises and hunting season. We were able to find a room at Hotel North Pole in North Pole, Alaska. We were very impressed with the cleanliness of the hotel. You would never guess our room was a pet friendly room. Their cleaning process left the room sparkling and smelling fresh. Every single member of the hotel staff was welcoming and friendly. We wouldn’t hesitate to stay there again if the need comes up.