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BEST WESTERN PLUS Landing Hotel

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328 Reviews from our TripAdvisor Community

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Showing 325: English reviews
Libby, United States
Level Contributor
12 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

Close to the downtown shopping district, free shuttle service from the hotel. Rooms are very well maintained and the staff was very courteous upon arrival. I highly recommend you visit the U.S. Forest Service Southeast Alaska Discovery Center while there. Highly recommended. Nora L

Helpful?
Thank Nora L
Seward, United States
2 reviews
4 of 5 stars Reviewed 5 days ago NEW

This is a good place to stay. Nice restaurant , comfy room, close to grocery store, good policy on late check if room demand isn't too heavy. The fitness center could be vented better but is adequate. They have the best halibut fish and chips I've ever had.

Review collected in partnership with Best Western

Helpful?
Thank Keith Y
akhotel, General Manager at BEST WESTERN PLUS Landing Hotel, responded to this review

Dear Keith Y: Thank you for your review. I will be sure to have our maintenance staff check out the ventilation in the fitness center to see if there is something we can do to improve it. Thank you for bringing it to our attention. We are happy to hear our front desk and housekeeping staff were able to accommodate... More 

Anchorage, United States
1 review
5 of 5 stars Reviewed 1 week ago

Hotel was great, close to shopping, airport, ferry system. It fit all my needs. They have a shuttle that will take you downtown and pick you up. The staff was very friendly and helpful. The food at both restaurants was great.

Review collected in partnership with Best Western

Helpful?
Thank John F
akhotel, General Manager at BEST WESTERN PLUS Landing Hotel, responded to this review

Hello John F: We appreciate your comments about our hotel and staff. Also, thank you for choosing our restaurants for your dining needs. We are happy to hear you found the food great. Love to hear that you use our shuttle for your trips to downtown as well as going to and from the airport and ferry. Please make another... More 

Ketchikan, United States
1 review
5 of 5 stars Reviewed 1 week ago

The hotel is conveniently located near the airport and downtown. The Shuttle Service is efficient, friendly and extremely accommodating. The Front Desk Staff is helpful and courteous. Would certainly recommend this hotel to anyone visiting Ketchikan.

Review collected in partnership with Best Western

Helpful?
Thank Mike G
akhotel, General Manager at BEST WESTERN PLUS Landing Hotel, responded to this review

Hello Mike G: Thank you for your recommendation to others to stay with us. It is very much appreciated. We love hearing that our guests are happy with their accommodations when they are with us. Also thank you for your compliments to our staff for their courteous helpful attitudes. Our shuttle drivers are very efficient as you said and they... More 

Seattle, Washington, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We had exceptionally good service at the Landing coming and going by Ferry. It is close to the Alaskan Marine Ferry Dock & the Airport. The staff was very friendly and exceptionally helpful. Would highly recomend using them.

Review collected in partnership with Best Western

Helpful?
Thank Jim C
akhotel, General Manager at BEST WESTERN PLUS Landing Hotel, responded to this review

Hello Jim C: Thank you for your review of our property. WE are happy to hear that you had exceptional service and the staff was friendly. Thank you for recommending us to your friends and family. Linda Peters, G.M. More 

1 review
2 of 5 stars Reviewed 1 week ago

Stayed here for 2 nights after chartering a boat and taking it from Juneau to Ketchikan. Did the same thing last year. Rooms are OK. Hot when the temperature is in the 70's. Bath tubs were filthy! I told the front desk clerk, she called housekeeping. While no one ever got back to me, I did overhear the housekeeper telling... More 

Helpful?
Thank Elizabeth B
akhotel, General Manager at BEST WESTERN PLUS Landing Hotel, responded to this review

Dear Elizabeth B: We apologize that our staff did not move you to another room. We do have several bathtubs in our older section of the hotel which have been worn and need to be replaced. One of the tubs was also a result of hair dye being used in the tub; which will not come out. They are on... More 

Evanston, Illinois
Level Contributor
106 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here because it was suggested by El Capitan Lodge. It is close to the ferry that goes to the airport for our departure to El Capitan. But, it is quite a ways to downtown Ketchikan. However, they have a complimentary shuttle that will take you to anywhere in Ketchikan....which is really nice and convenient. The rooms are your... More 

Helpful?
Thank DrCUR
akhotel, General Manager at BEST WESTERN PLUS Landing Hotel, responded to this review

Dear DrCUR: Thank you for taking the time to do a review of our property. We appreciate ElCapitan Lodge's recommendation to stay with us. We also appreciate your comments about our property and hope you enjoyed your time with us in Ketchikan. Thank you for your compliments to our front desk staff. We hope upon your next visit you will... More 

Level Contributor
4 reviews
5 of 5 stars Reviewed 2 weeks ago

The hotel was very nice - clean inside and out - Staff were helpful - Jeremiah's Pub had VERY food - some wait staff were not so good - one dropped his cigarettes on the floor at our table and was not good about coming back to offer water or see what else we wanted - but the female wait... More 

Review collected in partnership with Best Western

Helpful?
Thank Jeanie B
akhotel, General Manager at BEST WESTERN PLUS Landing Hotel, responded to this review

Dear Jeanie B: We appreciate your time in reviewing our property. Thank you for your comments about our clean property and our helpful staff. My apologies for the male server who did not give you the service you deserved. I believe the person you are speaking up is no longer with the company. We are happy to hear that our... More 

Texas
Level Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here a couple days because Cape Fox was booked the first few days we were in town. We have now moved there but now realize we should have stayed at the Landing. Not as fancy but not as expensive either. Down side was no view from our room there but the staff was way nicer! I liked the food... More 

Helpful?
Thank Sandantics
akhotel, General Manager at BEST WESTERN PLUS Landing Hotel, responded to this review

Dear Sandantics: We are happy you choose our property to stay when you were unable to get into the other property. Thank you for your compliments about our staff and our food in the restaurant. We are extremely glad to hear you will be back to stay with us again in the future. Thank you for taking the time to... More 

Moline, Illinois
Level Contributor
67 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

I accidentally wrote the review in the restaurant section. For $300 a night, you'd expect air conditioning. Not here, welcome to the Bates Motel from the movie Psycho. Reminds you of a motel from the 1950's or a current 3rd world country. The front desks answer to the room being hot, "there's a fan in the closet ". Even Alaska... More 

Helpful?
Thank 506snj
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Business Center with Internet Access
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
With 107 rooms and suites, this beautiful hotel is your first stop traveling via Alaska Airlines, Alaska Marine Highway or the Inter Island Ferry. The BEST WESTERN PLUS Landing also houses the two most popular local restaurants in Ketchikan. The extremely busy Landing Restaurant, open from 6am daily serving breakfast all day, lunch and dinner. Jeremiah's the upstairs pub featuring an open kitchen, casual dining, and is open till late. There is a cozy fireplace, full cocktail service, beers on tap and an outside deck overlooking the Tongass Narrows. The well appointed guest rooms and suites offer everything the discerning guest could need. There is high speed internet and complimentary wireless throughout the property, secure parking, a fitness center, business center, guest laundry, courtesy shuttle service and premium cable TV with HBO. ... more   less 

Additional Information about BEST WESTERN PLUS Landing Hotel

Address: 3434 Tongass Ave, Ketchikan, AK 99901-5633
Location: United States > Alaska > Ketchikan
Price Range: $179 - $308 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Landing Hotel 3*
Number of rooms: 107
Reservation Options:
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Also Known As:
Best Western Ketchikan
Ketchikan Best Western
BEST WESTERN PLUS Landing Hotel Ketchikan, Alaska
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