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Four Points by Sheraton Juneau

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51 Egan Drive, Juneau, AK 99801-1708
COVID-19 update: See the added health and safety measures this property is taking.Read more
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$370
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Traveler (28)
Room & Suite (28)
Dining (7)
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Four Points by Sheraton Juneau
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#7 of 17 hotels in Juneau
Location
Cleanliness
Service
Value
Four Points by Sheraton Juneau sits in the heart of Historic Downtown Juneau, Alaska steps from the Seadrome Marina. Our hotel near the waterfront is a preferred hotel of the Centennial Hall Convention Center and is conveniently situated close to the top things to do in Juneau.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Bar / lounge
Bicycle rental
Hiking
Business Center with Internet Access
Baggage storage
Concierge
Parking
Wifi
Restaurant
Breakfast available
Vending machine
Skiing
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Fireplace
Housekeeping
Safe
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Mid-range
Languages Spoken
English
173Reviews6Q+A46Room tips
Traveler rating
  • 56
  • 64
  • 31
  • 16
  • 6
Time of year
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Language
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Popular mentions
Destination824176 wrote a review Sep 2021
15 contributions7 helpful votes
Stayed a couple of times - first when we arrived from Seattle and again after a visit to Glacier Bay. Was very appreciative of the staff to store our luggage there is not a lot to walk around and see in Juneau but this location is a great jump off place to explore A lot of the tours pick up at the cruise dock which is a short walk - kind of interesting to walk down there in the evening to see the monster ships Staff were really nice and you can book some tours with the concierge downstairs The room was spacious and both our Mountain View’s and river views were nice Great hotel to start our two week adventures
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Date of stay: September 2021Trip type: Traveled with friends
Room Tip: Both mountain and sea views were good
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Response from Cristi Cochran, Guest Services / Front Office at Four Points by Sheraton Juneau
Responded Sep 21, 2021
Thank you for staying with us at Four Points Juneau! We are so thrilled that the staff and room met your needs. Also, that the location was convenient so you could walk to town and to excursions. We appreciate the feedback and we hope to host you again when your travels bring you back to Juneau!
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DIOGENES L wrote a review Sep 2021
San Francisco, California559 contributions411 helpful votes
I am not sure if this hotel is the best that Juneau has to offer, but it is not very good. TV in room did not work well at all, the fan and floor lamp were both unplugged and not near an outlet. There is no AC in the room, maybe it is never needed, not sure. The window can be opened somewhat to get some air in the room. Weak water pressure in the shower. For the rate this hotel charges, the condition of the room is unacceptable.
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Date of stay: September 2021Trip type: Traveled solo
2 Helpful votes
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Response from Cristi Cochran, Guest Services / Front Office at Four Points by Sheraton Juneau
Responded Sep 10, 2021
Thank you for staying with us at Four Points Juneau! We apologize for the issues that occurred during your stay and for not meeting your expectations in regard to the aspects of the room. We appreciative the feedback and we hope we can host you again if your travels bring you back to Juneau!
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J and B Y wrote a review Sep 2021
Olathe, Kansas30 contributions12 helpful votes
OK, but not up to Marriott standard. Service was friendly and helpful. Excellent location - very short walk to boardwalk, harbor attractions, and downtown. Our king room had a nice view of the harbor, was clean, quiet, and spacious, except for small/single sink bath with no exhaust fan. Bed was very comfortable. However, it seemed that some of the furniture was missing; there was a nightstand on one side of the bed and a large empty space on the other. To the left of the tv was another large empty space where one may expect a couch, chair or table. Could not get the climate controls to work, so we left the window open until bedtime, then closed to lock out the noise. The ‘dining room’ turned out to be a leased out sports bar, which offered some food items for lunch and dinner - but no breakfast. The lack of breakfast should be pointed out in hotel description and in confirmation, but it was not. We had an early morning tour booked for our first morning, and the surprise of no breakfast facility was a problem. The only suggestion offered by the desk clerk was the Ramada that she said was 7 minutes by foot in the rain. These are shortcomings we did not expect for $300 per night - or at any price from a Marriott. As for breakfast, we found Heritage Cafe and Coffee (about 3 blocks away). They open at 6 am for coffee and snacks with kitchen food starting at 7am.
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Date of stay: September 2021Trip type: Traveled as a couple
Room Tip: We may try a B&B next time.
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1 Helpful vote
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Response from Cristi Cochran, Guest Services / Front Office at Four Points by Sheraton Juneau
Responded Sep 3, 2021
Thank you for staying with us at Four Points Juneau! We are happy that the service, comfort of beds, and location met your needs. We apologize for not meeting your expectations in many other aspects of your stay. Due to COVID, the third party restaurant McGivney's Sports bar and grill had to cut back their hours so they only serve breakfast at 9 am on Sunday mornings. We appreciate the feedback and we hope to host you again when your travels bring you back to Juneau!
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Sal_Paradise767 wrote a review Aug 2021
Durham, North Carolina5118 contributions654 helpful votes
+1
Stay Report - 8/27-8/29 Location: The hotel is the best located hotel in Juneau I will grant it that.  It's right downtown on Egan Highway (AS-7) and you can walk to all of the downtown attractions, plenty of restaurants, bars and breweries and the cruise terminal.  It's also right next to the bus terminal and is a mere 10 minute drive to JNU Airport.  There's a grocery store in walking distance as well. Hotel: The hotel is a former independent chain which was brought up to SPG standards a few years ago.  It looks mainly like a pre-merger 4P with no Marriott touches whatsoever.  Even the CC machines still say SPG on them.  It does have its own parking lot and parking is free.  There's a small lobby with a two computer business center, sweet shop, attached sports bar/restaurant and a concierge of sorts which sells discounted tours.  Check In: The agent checking me in was very helpful and thanked me for my status.  I also got right into a room at 1:30 PM which I appreciated.   Room: Better than expected at least.  Soundproofing isn't great and the bathroom was small but at least it looked modern enough.  The beds were comfortable, there was power next to the beds, there was a desk and the Wifi worked.  That's a lot of good things there.  Though there is no daily housekeeping.  Breakfast: Absolutely pathetic.  Apparently they can't get staffing for breakfast so it's a box with two hard boiled eggs, grapes, a cheese stick and a KIND bar.  As bad an elite breakfast as I've seen anywhere. It is an option for Juneau but for the $400 a night I paid I felt I got cheated pretty badly.  
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Date of stay: August 2021
Rooms
Cleanliness
Service
3 Helpful votes
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Response from Cristi Cochran, Guest Services / Front Office at Four Points by Sheraton Juneau
Responded Sep 2, 2021
Thank you for staying with us at Four Points Juneau! We apologize for not meeting your expectations during your stay. We are still dealing with many challenges in regard to our amenities due to COVID. We appreciate the feedback and hope to host you again when your travels bring you back to Juneau!
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twofromcolorado wrote a review Aug 2021
Grand Junction, Colorado39 contributions25 helpful votes
We stayed at this hotel on two separate occasions during our recent Alaska trip. Each time we were disappointed in this hotel. The name brand suggests it should be nice, and the price point suggests it too. It’s very expensive for the stay we experienced. The pros: nice downtown location. Close to all the shops and restaurants. The cons: check in was terrible. As members of Marriott bonvoy, we requested early check in. By early I mean noon instead of their 3 o’clock check in time. We were told the room would be ready. Nope. Not either stay was it ready and we waited hours to get into a room. We were in the lobby sitting and waiting and people started checking in after we had waited a couple of hours. What? I had to go up and demand a room since I knew they had them obviously. We were within eyesight of the front desk people and they were checking in people and leaving us sit. Not good. I shouldn’t have to demand a room! The excuse was we are busy and short handed. I get it, we waited patiently but then don’t start letting people who just walked in get their rooms while we were ignored. The rooms are outdated and overpriced for what you get. They were clean. No airport shuttle. No we wouldn’t stay there again.
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Date of stay: August 2021
Location
Service
Sleep Quality
2 Helpful votes
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Response from Cristi Cochran, Guest Services / Front Office at Four Points by Sheraton Juneau
Responded Aug 22, 2021
Thank you for staying with us at Four Points Juneau! We are pleased our location was convenient. Providing the highest level of hospitality is our number one priority and we apologize for falling short on meeting your expectations during your last two stays. We sincerely apologize for the poor check in experience in that we did not meet your expectations of having a room ready earlier than expected. During the peak season, we have a lot of arrivals and we try very hard to have rooms ready before check in time but we cannot guarantee that we will have all the room types ready before 3 pm. We apologize for staff not being attentive and for the unsatisfactory service you received. We will address this with our team to prevent this from occurring again. We understand your frustration and we appreciate the feedback. We hope to host again when your travels bring you back to Juneau!
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PRICE RANGE
$183 - $353 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
juneau goldbelt hotel
FORMERLY KNOWN AS
Goldbelt Hotel
LOCATION
United StatesAlaskaJuneau
NUMBER OF ROOMS
106
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Frequently Asked Questions about Four Points by Sheraton Juneau
Which popular attractions are close to Four Points by Sheraton Juneau?
Nearby attractions include Alaska State Museum (0.2 miles), Tripp's Mt. Juneau Trading Post (0.2 miles), and Perseverance National Recreation Trail (0.2 miles).
What are some of the property amenities at Four Points by Sheraton Juneau?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Four Points by Sheraton Juneau?
Top room amenities include a flat screen TV, a refrigerator, and a fireplace.
What food & drink options are available at Four Points by Sheraton Juneau?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Four Points by Sheraton Juneau?
Yes, free parking is available to guests.
What are some restaurants close to Four Points by Sheraton Juneau?
Conveniently located restaurants include The Salmon Spot, Deckhand Dave's, and Alaskan Crepe Escape.
Is Four Points by Sheraton Juneau located near the city center?
Yes, it is 0.5 miles away from the center of Juneau.
Are any cleaning services offered at Four Points by Sheraton Juneau?
Yes, dry cleaning and laundry service are offered to guests.
Are there any historical sites close to Four Points by Sheraton Juneau?
Many travelers enjoy visiting Statue of Patsy Ann, the Dog (0.2 miles) and Alaska Governor’s Mansion (0.3 miles).
Does Four Points by Sheraton Juneau have any great views?
Yes, guests often enjoy the harbor view available here.
Is Four Points by Sheraton Juneau accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.