They have Nice and clean rooms for a family of 4 or 5. We stayed in one of the suites for 2 nights the front desk clerk Angel was really nice customer service was on point definitely made our stay better
Best could be described as a convenient place to lay one's head before an early AM flight from Juneau. Rooms were clean but definitely showed their age. The front desk staff at both check in and out displayed a cavalier attitude and didn't wear face masks. A simple request was made of the front desk clerk prior to our departure. That request? To staple a few pieces of paper together. He declined saying he didn't want to. Passing grade for a place to lay one's head for the night...definite failing grade when it comes to the customer experience. Ratied location as very good as it was near the airport which I needed for a 0500 flight.
I was never told that the pool was out of order until I arrived. We could have made other arraignments. There was no communication to us as to if and when the pool would be available. We were not offered a discount off the rate either.
The shuttle runs 24/7 so that is very nice. You can walk to the airport in 5-10 minutes. They have a nice lounge and bar and also a Mexican restaurant attached. There is no AC but they have a big fan in the room. Rooms are okay but hey do need to replace their cable TV setup.
We had to go to Juneau for a family tragedy that was last minute planning. It was late June and there was an extreme heat event all along the Pacific Coast from California to Alaska. Travel was brutally hot and the density of people in the airports and the planes seemed to add that extra layer of discomfort to every part of the journey. Masking our faced as an extra precaution during the late stages of the Covid Pandemic just added to the problem. Alaska or not, 81 degrees is hot. The sun intensity is compounded by the upper latitude and the humidity of the region being a coastal environment. When i booked our stay at the hotel i neglected to check if there as air conditioning at the Wyndham Travel Lodge. There is not. Its an old hotel and is in pretty good condition with the renovations and upkeep the owners and staff have put into it. Once into the upper floors and into our room around every passing corner there is less circulation. The room was stagnant with hot air and even with the window open and having a small oscillating fan provided by the hotel, it was stifling in there. It was hot outside and there wasnt a leaf or blade of grass moving, there was no breeze just heat. My spouse and i slept on top of the beds and sweat our way through the night with limited hours of darkness. The wave was kind enough to warm things up early in the morning as the sun was out by 4:30. Normally when traveling its nice to cool the room down and black out the light so its quieter and you can sleep in, not this trip. I think the Travel Lodge could figure out a system to compensate extreme surges be it winter or summer to keep the guests more comfortable. I also was disappointed that there was no breakfast accommodations for the guests other than a voucher for a discount on the bill if you chose to go to the restaurant located in the same building. The hotel as is, was very clean, it has been remodeled, and looks pretty good considering its an old building. The staff were courteous, helpful, and do a good job keeping the place operational. The restaurant has pretty good food and is in house so that is helpful for dinner options. They also have a bar if your inclined to sit for awhile. …