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Frontier Suites Airport Hotel

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9400 Glacier Hwy, Juneau, AK 99801-7019
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Traveler (28)
Room & Suite (14)
Business Center & Event Rooms (2)

About

#13 of 17 hotels in Juneau
Location
3.8
Cleanliness
3.7
Service
3.5
Value
3.6
In the Mendenhall Valley, near the breathtaking Mendenhall Glacier, the beautiful newly renovated Frontier Suites Hotel in Juneau Alaska offers something for everyone — whether traveling for leisure, business or extended stay, our courteous and helpful staff will work to accommodate your needs. We offer a variety of comfortable non-smoking rooms and suites, all with full kitchens, a shuttle to and from the airport, a fitness center, business center & a host of amenities to make your stay unforgettable!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Restaurant
Hiking
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Business Center with Internet Access
Parking
Wifi
Vending machine
Free shuttle or taxi services
Airport transportation
Meeting rooms
Baggage storage
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Desk
Safe
Seating area
Telephone
Coffee / tea maker
Flatscreen TV
Sofa bed
Hair dryer
Iron
Kitchenette
Microwave
Refrigerator
Kitchenware
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
117Reviews2Q+A22Room tips
Traveler rating
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karty95 wrote a review Aug 2022
Tysons Corner, Virginia4 contributions3 helpful votes
Location-wise, it fit our needs. The size of the room was fine. Don’t expect much to be supplied in the kitchen (pick up some paper plates, plastic utensils, paper towels, etc). Two reasons for 2-stars. First, the service is why it’s at best (2) stars. Not one staff person seems to give a crap. We asked for housekeeping on 3 of the 7 days we were there. We got it once, and that’s only because we asked again. The young man who took down two messages…I seriously doubt he passed them on. The young lady Wednesday night, asking her felt like a chore. Attitude and threw her pen down. Seemed miffed she had to go to get towels. At last check, she was still at the front desk, not getting towels (another couple was at the desk for the same complaint…no towels). Second reason, cleanliness. First, don’t look under the bed. Condom package in the nightstand drawer. Dust 1/4” think in the vent in the bathroom. Bare minimum cleaning at best. I get it. Many places are short staffed, hard to find good help, etc. We tried to be “helpful” by asking for housekeeping for less than half the time we’re here. Knock the rate down and don’t provide it, keep towels at the front desk, and/or put up a notice saying max 2 day’s housekeeping per 7 day stay. Or something.
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Date of stay: August 2022Trip type: Traveled with family
Room Tip: Do not expect a clean room or housekeeping. There is a Safeway very close. Pick up utensils,...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Gustavo Chavolla, General Manager at Frontier Suites Airport Hotel
Responded Sep 7, 2022
Dear Karty, We sincerely appreciate you taking the time to share your experience with us. As we're taking steps to upgrade our room facilities, please accept our apologies for not providing you with a stay that fits your needs and our own standards. We hope you'll give us another chance.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
cottontop2 wrote a review Jun 2022
Chambers, Arizona5 contributions1 helpful vote
This motel is dated but I was treated well by the staff and the rooms seemed super clean. The hotel doesn’t offer breakfast as far as I could tell. The restaurant on the main floor was closed early and late when I was there. Not far from the airport and they have shuttle service if needed. I would stay again.
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Date of stay: June 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Gustavo Chavolla, General Manager at Frontier Suites Airport Hotel
Responded Aug 5, 2022
Dear guest, Thank you for your review! We are looking forward to welcoming you back again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Seatactom wrote a review Jun 2022
Seattle, Washington8 contributions3 helpful votes
Comfortable, clean, spacious suites with 70's decor throughout. Oven, dishwasher, microwave. Close to the airport and a Safeway, but everything else is too far to walk. Pleasant enough especially given the paucity of hotel choices. Staff were friendly.
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Date of stay: June 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Gustavo Chavolla, General Manager at Frontier Suites Airport Hotel
Responded Aug 5, 2022
Dear guest Thank you for this valuable feedback. We are very happy you enjoyed your stay at Frontier Suites!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
engalu wrote a review Jul 2021
Lawrence, Kansas75 contributions41 helpful votes
Location was ok, shuttle to and from airport was nice and was proximal to grocery and limited dining options, some trails including mendenhall wetlands. No shuttle option for downtown, and the rooms were dated and less than clean. Nice to have a kitchen but literally one fork and no salt or pepper and no Followup when called to ask for some? Restaurant hours were limited enough that wasn’t helpful either. Would look for somewhere else if return.
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Date of stay: August 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Gustavo Chavolla, General Manager at Frontier Suites Airport Hotel
Responded Nov 1, 2021
Thanks for your review Engalu. We will use it to improve ourselves.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Navigator16798602326 wrote a review Jul 2021
1 contribution1 helpful vote
This hotel is in a very noisy location, and the windows do not block the noise much at all. On top of that, there is a Dominos pizza pretty much right in front of the hotel, and it is very common for the crew there to party outside the store when they close at about midnight, lasting until two or 3 AM in the morning. One of the nights, they were even pressure washing their floor mats from midnight until about 3 AM in the morning, close to the front of our room. I complained to the hotel manager a number of times, I asked if they would call 911 and they told me that I needed to call 911. So I finally called 911 about 3 AM. The police showed up and the noise stopped about 3:50 AM. Because we lost pretty much the entire night of sleep, we asked management of the hotel for a credit for our room for that evening and they offered us $30. I felt this was totally inadequate. If you want a good nights sleep, in our opinion, this is not the place.
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Date of stay: July 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Gustavo Chavolla, General Manager at Frontier Suites Airport Hotel
Responded Nov 1, 2021
Thank you for your review. Have a wonderful day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Cory H wrote a review May 2021
Juneau, Alaska1 contribution
Ari and Morgan are some of the people that contributed to this stay during the worse moments I’ve dealt with in my life and after expressing how depressed I’ve been and how they made life better with their service and dedication to their work and going the extra mile while being modest was refreshing reminder every time I encountered them liberated simply by their presence. The employees have a great attitude and do well to help me understand how to make changes in recognition of how they interact with people. I’m going to have a difficult time with meeting their kindness with the opportunity to challenge and accept where I’m at and work on my attitude to help this endeavor and pull out of depression to make a brighter future and life for myself and the people I care about using this example. Thank you Ari and Morgan, Extended Stay, and to the job for the opportunity to be challenged with this journey and new beginning.
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Date of stay: May 2021Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Gustavo Chavolla, General Manager at Frontier Suites Airport Hotel
Responded Oct 28, 2021
Thank you for your warm review!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ejayd wrote a review Dec 2019
Port Saint Joe, Florida48 contributions18 helpful votes
We are staying here over Christmas week. Our room looks new! It is clean and well furnished. The kitchen is fully equipped for long-term stays. The staff is friendly and courteous. We would definitely stay here again!
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Date of stay: December 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from FrontierManager, Executive Manager at Frontier Suites Airport Hotel
Responded Jan 14, 2020
Dear guest, Thank you for your amazing review. We put our heart in what we're doing and it makes us happy to hear that you had an amazing stay with us! Frontier Suites Hotel in Juneau has recently been renovated and we also got a new fabulous restaurant in the lobby that you definitely have to check out next time. We look forward to serving you again for your next stay in Juneau.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bruce G. wrote a review Dec 2019
1 contribution
Excellent accommodations, very friendly staff. We will definitely return. Only problem was WiFi does not reach building 3. That problem was resolved by staff moving us to building one. If the WiFi is resolved, this becomes a 5 star stay.
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Date of stay: December 2019
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from FrontierManager, Executive Manager at Frontier Suites Airport Hotel
Responded Dec 19, 2019
Dear guest, Thank you for your kind review. We're glad that you enjoyed our accommodations and appreciated our staff! We have already addressed the WiFi issue that you have mentioned. We look forward to serving you again. Sincerely, Mariah Carpenter, Executive Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Robert Vaughan wrote a review Aug 2019
Marietta, Georgia, United States149 contributions221 helpful votes
I stayed here 3 nights in Rm 2203 at the end of July of 2019. I flew here from Fairbanks and then went on to Vancouver from here on a pleasure trip. The hotel provides free shuttle service from and to the airport which I took full advantage of. I just called them when I needed it upon arrival. Outside baggage claim you have to cross to the other side to get picked up. When you walk in the lobby, which is small, you might start thinking the hotel is a bit down. But when you get to your room you will fee a lot better. Upon entering my room the bathroom was on the immediate right with tub/shower in the back with toilet and sink/counter(nearest door). There were some complimentary shampool, etc.. There. There was a mounted hair dryer. Continuing down the hall you come to the kitchen on your right. There is a full refrig on your right. Opposite the refrig is the kitchen sink. In the very back is a conventional oven with 4 electrical burn tops. There is a microwave and a dishwasher in the kitchen as well. I took a cursory look in the cabinents and saw plates, bowls, cutlery, along with pots/pans and associated tools. In essence, you could cook everything you want in it. Great for someone who would want to prepare all his meals instead of eating out all the time. Past the kitchen you come to the bedroom area. The bedrrom area had a two chair table for dinning. There was a countertop with the phone off from the bed. The flat screen(42 inch I would guess) is mounted on the wall in front of the bed. There are windows all along the exterior side. Three sets of them side by side. The middle one had a sliding window which you could open to air out the room. Good shades you can close if you wanted total darkness.. There was a golding door closet with plenty of hangers in it. I forgot to mention there is a ceiling fan above the bed which was very nice. The airport and hotel are located about 9 miles from downtown Juneau. There are plenty of restaurants and other things in the area. There is a Dominos Pizza just out the front of the hotel and about 60 yards to the right. There are a number grocery stores in the area. There is a Safeway about half mile or so from the hotel. I only ate at one restaurant nearby called Mi Casa, Mexican restaurants which was very good. Hence there are plenty of restaurants nearby to choose from if you want to eat out. Overall, I think this hotel would be a great place to stay especially if you want to be able to prepare your own food. Make a great corporate apartment for business travelers. Also if they had larger rooms for families it would serve a great option. Wifi was fair at the hotel though it intermittmentingly went out. I quickly solved it by reconnecting to the guest network. When connected the spped was good. I used the free service. I should mention the hotel offered free breakfast vouchers for limited breakfast which you could use to pay a portion of the more expensive breakfast items if you wanted. I did not take advantage of the breakfast while I was there. For the room rate they offer it is a great bargain when you have a kitchen with it. I would certainly stay here again if I came back to Juneau.
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Date of stay: July 2019
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from FrontierManager, Executive Manager at Frontier Suites Airport Hotel
Responded Aug 13, 2019
Dear guest, On behalf of all of us at the Frontier Suites Hotel in Juneau, I would like to thank you for sharing this great review about our hotel. Indeed the Frontier Suites offers a wide range of amenities such as shuttle services, spacious suites, sport facility, fully equipped kitchens and many more. It is wonderful to hear that we were able to provide you with excellent experience. We are looking forward to serving you again! Sincerely, Mariah Carpenter Executive Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jackie wrote a review Aug 2019
Fredericksburg, Virginia49 contributions37 helpful votes
We arrived back in Juneau by ferry late afternoon and had a 7am flight out of the airport. The room was a lovely suite - bedroom, living area, kitchen, clean bathroom, I was disappointed with the shuttle service. Before we left Juneau for a visit to Glacier Bay National Park, we stopped at Frontier Suites to book our pick up from the ferry shuttle & our early morning airport shuttle. We were informed that 5 days in advance was too early to book. We took their business card which had an email contact address. We emailed our shuttle requests 2 days before and were informed that shuttle trips could not be booked until we had arrived back in Juneau. Their email provided the phone number to call when the ferry arrived. The shuttle did arrive at the ferry dock a short time after we called. We were not a fortunate with the shuttle to the airport. Frontier Suites had already booked the shuttle to pick up people at their sister hotel at the time we wanted transport. There wasn't enough room for us Our choice was to take the shuttle 3 hours (4am) before our flight or at 6am when the shuttle returned from its pre-booked run. Yes, Frontier Suites did provide us with a shuttle to the airport in time to make our flight.
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Date of stay: July 2019
Location
Service
Sleep Quality
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from FrontierManager, Executive Manager at Frontier Suites Airport Hotel
Responded Aug 13, 2019
Dear Jackie, Thank you for your honest review. The Frontier Suites Hotel team is proud of its flexibility when it comes to serving our visitors. We are one of the few hotels in the area offering a shuttle service and we always make sure that you reach the airport on time! Looking forward to serving you again. Sincerely, Mariah Carpenter Executive Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$143 - $194 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
frontier hotel airport
LOCATION
United StatesAlaskaJuneau
NUMBER OF ROOMS
104
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FRONTIER SUITES AIRPORT HOTEL $125 ($̶1̶5̶9̶) - Prices & Reviews - Juneau, Alaska

Frequently Asked Questions about Frontier Suites Airport Hotel
Which popular attractions are close to Frontier Suites Airport Hotel?
Nearby attractions include Herbert Glacier (0.2 miles) and Juneau Mercantile and Armory (0.7 miles).
What are some of the property amenities at Frontier Suites Airport Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a fitness center.
Which room amenities are available at Frontier Suites Airport Hotel?
Top room amenities include a kitchenette, a flat screen TV, and a refrigerator.
What food & drink options are available at Frontier Suites Airport Hotel?
Guests can enjoy an on-site restaurant during their stay.
Is parking available at Frontier Suites Airport Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Frontier Suites Airport Hotel?
Conveniently located restaurants include Sand Bar and Grill, Zerelda's Bistro, and Donna's Restaurant.
Are there opportunities to exercise at Frontier Suites Airport Hotel?
Yes, guests have access to a fitness center during their stay.
Does Frontier Suites Airport Hotel have airport transportation?
Yes, Frontier Suites Airport Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Frontier Suites Airport Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Frontier Suites Airport Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Frontier Suites Airport Hotel offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.