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Driftwood Hotel

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Driftwood Hotel
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293 Reviews from our TripAdvisor Community

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Showing 280: English reviews
Austin, Texas
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Good downtown location with good access. They worked with me when my ferry to Gustavus was cancelled at the last minute and my schedule changed. This involved involved checking us back in and changing our return nights without charging us a change fee.

Review collected in partnership with this hotel

Helpful?
Thank kerry l
amymc167, General Manager at Driftwood Hotel, responded to this review

Dear Kerry, We feel it is very important to work with our guests when they are dealing with scheduling changes that are often outside of their control. Ferries and small flights sometimes get cancelled due to weather or mechanical problems and it's our policy to be as accommodating as possible with our guests when they let us know that this... More 

2 reviews
1 of 5 stars Reviewed 3 weeks ago via mobile

Had an older room (looking at the newer ones when they were cleaning- Zoey looked nicer). NOT clean, no bed sheet or fitted sheet (even after we complained). Shower was filthy. Terrible for kids. Asked for a phone call for check in, they never called me. Room smelled so heavy of cigarette smoke it gave me a headache (even in... More 

Helpful?
Thank Matt N

Travelers are raving about these Juneau hotels

San Antonio, Texas
Level Contributor
30 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

We rented this hotel as it said their two bedroom units had either four single beds or a queen and two singles. We ended up with two queens and one of us slept on the couch. This hotel is severely understaffed....Not nearly enough housekeepers or service personnel. It was the height of tourist season, but.....WE asked if possibly our unit... More 

Helpful?
Thank Bob C
amymc167, General Manager at Driftwood Hotel, responded to this review

Dear Bob, I'm sorry to hear that you had so many problems. I fully understand that it can be incredibly frustrating to be traveling and be unable to check into your room. The Saturday that you stayed with us was certainly not our finest day. I've had meeting with our head housekeeper to organize the schedule and work assignments to... More 

Asheville
2 reviews
1 of 5 stars Reviewed 3 weeks ago via mobile

Room cleaning staff was short. No system in place to communicate from office to cleaning staff or apparently to move rooms or prioritize guests already in town. 2pm check in was 4 or even after 5 for some. Our room had coffee in pot and used filter not thrown away. Walk in shower bathroom had no plug for dryer. Had... More 

Helpful?
Thank Melissa C
amymc167, General Manager at Driftwood Hotel, responded to this review

Dear Melissa, I would like to thank you and your family for letting us know about your stay with us. I've definitely been using everything that happened last Saturday to encourage our employees to improve and focus on our guests, as you are all incredibly important to us. Shannon and Anton, who are members of our front desk staff, both... More 

1 review
1 of 5 stars Reviewed 4 weeks ago via mobile

It began with a late night of lost reservations. Four days, and 4 different rooms later, nothing had gotten much better. Stay here if you want the filthiest room ever (204), long lines of unhappy people, rooms that don't fit your party, unreliable promises ("Your room is ready....but we put you in one that is not").

Helpful?
Thank blaze2travel
Soest, The Netherlands
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We had a room on the 3rd floor. Simple but good accomodation. Staff is very friendly. Very close to centre of town an and liquor store nearby. Also close to all touristic hotspots. The hotel has a shuttle what was very convenient against a great price.

Helpful?
Thank Jan B
amymc167, General Manager at Driftwood Hotel, responded to this review

Dear Jan, Thank you for letting us know about your stay with us. I hope you enjoyed your time in Juneau. More 

Council Bluffs, Iowa
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

Very poor management. We have been waiting for our room for 3 hours. The cleaning staff is not monitored and talking to people in driveway and on cell phones. Another man was angry and had been waiting for 3 hours. A woman came down and said her fridge (for medication) was full of mold. This was her second room. Nervous... More 

Helpful?
Thank Letsgonow14
amymc167, General Manager at Driftwood Hotel, responded to this review

Dear Valued Guest, I hope the rest of your stay significantly improved. Unfortunately, we had a very rough Saturday and some of our housekeeping staff had called in. I understand that this is no excuse and that it can be very frustrating for our guests who want to check into a room and enjoy their vacation. We have since rearranged... More 

florida
Level Contributor
74 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed 4 weeks ago

It was a slightly stressful experience. We picked it because of the shuttle service and downtown location. Got there at 8:30 pm and our reservations had been canceled three days prior by a " no longer with us " employee. But he had triple booked us on the shuttle sine there were 3 of us. Glad we had booked on... More 

Helpful?
Thank kemomom
Poole, United Kingdom
Level Contributor
56 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Good 24 hour shuttle service to and from Juneau Airport. Our trip back to the airport was at 4am in the morning. Room was basic but cheap. Check-in took longer than was needed. No restaurant facility. Can get breakfast/lunch next door. 10 to 15 minute walk into the City Centre. Note Juneau is geared more to the cruise liners than... More 

Helpful?
Thank John L
amymc167, General Manager at Driftwood Hotel, responded to this review

Dear John, Thank you for taking the time to let the hotel, as well as any future guests, know about your stay. I'm happy to hear that our shuttle got you to the airport, though I always feel for our guests who have early morning flights. Information about the number of cruise ships in town is available at the front... More 

Jacksonville, Florida
Level Contributor
172 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed July 17, 2016

Central, just off of the main street. Popular; be sure you have reservations. Their shuttle service to the airport and ferry is a huge help. Ask for a room on the 2nd or 3rd floor (less noise). Clean; basic. No breakfast included, but there are a lot of places nearby.

Helpful?
Thank psf1
amymc167, General Manager at Driftwood Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to let us know about your stay with us. I'm very happy to hear you enjoyed your stay. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
About the property
  • Ski-In / Ski-Out
  • Wheelchair access
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Shuttle Bus Service
  • Airport Transportation
  • Free Parking
  • Business Center with Internet Access
  • Laundry Service

Additional Information about Driftwood Hotel

Address: 435 W Willoughby Ave, Juneau, AK 99801-1786
Location: United States > Alaska > Juneau
Price Range: $94 - $168 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Driftwood Hotel 2*
Number of rooms: 62
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Also Known As:
Driftwood Hotel Juneau, Alaska
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