Juneau Hotel
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About
#5 of 17 hotels in Juneau
Location
3.9
Cleanliness
4.2
Service
4.0
Value
4.0
Looking for a place to stay in Juneau? Then look no further than Juneau Hotel, a hotel that brings the best of Juneau to your doorstep. As your “home away from home,” the hotel rooms offer a flat screen TV, a kitchenette, and a refrigerator, and getting online is easy, with free wifi available. Guests have access to a 24 hour front desk and a picnic area while staying at Juneau Hotel. In addition, Juneau Hotel offers a fitness center, which will help make your Juneau trip additionally gratifying. And, as an added convenience, there is free parking available to guests. Close to some of Juneau's most popular landmarks, such as The Whale Project (0.1 mi) and Wickersham State Historic Site (0.5 mi), Juneau Hotel is a great destination for tourists. While in Juneau, you may want to check out some of the restaurants that are a short walk away from Juneau Hotel, including Tracy's King Crab Shack (0.9 mi), Red Dog Saloon (0.8 mi), and Sandpiper Cafe (0.3 mi). Should time allow, Nugget Falls is a popular attraction that is within walking distance. We’re sure you’ll enjoy your stay at Juneau Hotel as you experience everything Juneau has to offer.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Vending machine
Children Activities (Kid / Family Friendly)
Free shuttle or taxi services
Meeting rooms
Non-smoking hotel
Parking
Wifi
Airport transportation
Shuttle bus service
Shared lounge / TV area
24-hour front desk
Laundry service
Self-serve laundry
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Room features
Housekeeping
Safe
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Location
64Somewhat walkable
Grade: 64 out of 100
56Restaurantswithin 0.75 miles
49Attractionswithin 0.75 miles
1200 W 9th St, Juneau, AK 99801-1814
Getting there
Rental CarsSee rental cars from $122/day
252Reviews5Q+A65Room tips
Reviews
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Despite what they advertised on their website, they refused to pay for a taxi or shuttle from airport. The website said you need to call 24 hours in advance to reserve an airport shuttle, (which I did) and they STILL advertised this one day before arrival! Yet they stated that their policy changed and only offered airport shuttles 3 times per day at fixed times. They should have at least grandfathered their policy and paid for an airport taxi. False advertising!!
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Date of stay: June 2023Trip type: Traveled solo
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The hotel is away from town and since I have some mobility issues, we rented a car to get to restaurants/sights. The mattress in room 1413 needs to be replaced as it is sagging in the center. We utilized the laundry facilities and enjoyed the park nearby. They do provide airport shuttle from 5am-11pm which we used coming and going. I did hear the street noise, people and cars.
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Date of stay: August 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Gustavo Chavolla, General Manager at Juneau Hotel
Responded 3 weeks ago
Thank you for taking the time to leave us a review. We appreciate your feedback and are sorry to hear about the issue with the mattress. Your comment will be shared with our team to address the matter promptly. We're glad to know that you utilized the laundry facilities and enjoyed the nearby park. We apologize for any inconvenience caused by the street noise. We hope to have the opportunity to improve your experience in the future. If you have any more comments or suggestions, please feel free to share.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was the perfect lodging choice for our stay in Juneau with providing plenty of space in this suite(more like an apartment). We didn't do any cooking but having a full size refrigerator for our drinks and breakfast items was really appreciated. We did utilize the washer and dryer in the room which was convenient. Truly appreciated the shuttle service that got us to and from the airport and ferry terminal. They stored our luggage while we went to Haines/Skagway for 4 days and returned for our final day of stay which saved us lugging them along or paying for storage at the airport. The staff was very friendly and helpful. Hotel is located by the busy road but we were exhausted from our adventures that the noisy traffic didn't bother us at all.
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Date of stay: July 2023Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Gustavo Chavolla, General Manager at Juneau Hotel
Responded 3 weeks ago
Thank you for your wonderful review. We're thrilled to hear that our hotel provided you with a perfect home away from home during your stay in Juneau. It's great to know that you found the suite spacious and well-equipped, even though you didn't cook. We're delighted that you appreciated the convenience of the full-size refrigerator and in-room washer and dryer. It's also fantastic to hear that our shuttle service and luggage storage were helpful for your travel plans. We appreciate your kind words about our friendly and helpful staff. If you have any more comments or suggestions, please feel free to share. We hope to have the opportunity to welcome you back for another great stay in the future. Warm regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a suite queen on the lower floor backside.It is a older hotel but the room was huge with kitchen. We bought groceries at a local store and cooked most of our meals . You will save lots of money like this. The traffic didn’t bother us at all, after a long day of activities sleep was easy. If your high end luxury maybe this isn’t for you for us skipping the turn down service and room service was well worth it. On my next visit to Juneau this hotel is my choice, I just love this huge room. Checkin is a stated. If you need laundry done just ask at the front desk and they will arrange it.
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Date of stay: August 2023Trip type: Traveled with friends
Room Tip: There isn’t lots of parking but we did not have a problem and parked just feet from entry every day.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Gustavo Chavolla, General Manager at Juneau Hotel
Responded 3 weeks ago
Dear Guest, Thank you for your review. We appreciate your feedback and are glad to hear that you enjoyed the spacious suite with a kitchen. It's great to know that you found it convenient to buy groceries and cook your own meals, saving money in the process. We're pleased that the traffic didn't disrupt your sleep, and we're honored to be your choice for your next visit to Juneau. If you have any more comments or suggestions, please feel free to share. We look forward to welcoming you back to our hotel in the future. Warm regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ok if nothing closer to town center is available. The walk was a little much for me, and ubers were not readily available. Also, checkin was scheduled for 3, and it was after 4 when we finally got a room. We had a living room, which was nice and made sitting comfortable.
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Date of stay: July 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Gustavo Chavolla, General Manager at Juneau Hotel
Responded 3 weeks ago
Thank you for your feedback. We appreciate your comments about the location and check-in time. We apologize for any inconvenience you experienced during your stay. Your feedback is valuable and will help us improve our services. We're pleased to hear that you found the living room nice and comfortable. If you have any more comments or suggestions, please feel free to share. We hope to have the opportunity to welcome you back in the future. Warm regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel is probably typical of Alaska with somewhat dated and sparse furnishings and design. The hotel is about a mile from downtown and has no breakfast available. However, there is a nearby grocery that serves a modified breakfast buffet. Very important was the fortuitous discovery of an airport shuttle (not well advertised by the hotel) because we arrived after 10:30 and there are few if any taxis (no Ubers) available in Juneau at the time.
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Date of stay: June 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Gustavo Chavolla, General Manager at Juneau Hotel
Responded Jul 18, 2023
Thank you, Robert! As we answered your review on Expedia we strive to ensure that all our guests are aware of the services we offer, including convenient transportation options. However, we understand that there is always room for improvement, and your feedback will be taken into consideration as we continue to enhance our hotel's aesthetics. We hope to welcome you back again in future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Great hotel! We had a queen suite (6 night stay). Close to everything, yet away from the busy. Hotel was clean, vaulted ceilings made it feel more like apartment than hotel. Kitchenette was so nice too. They had a filter under the sink, we had great drinking water too. I was concerned about some reviews, so glad I chose it. We had a problem with our reservation (not mine Conceirge). Me being me, called myself to check. Lyn helped me with the booking problem. Had she not helped me, I would have had an extra charge at arrival. Thanks to her, it was taken care of and we had no problems. They really care and take care of your situation. I was so impressed with their service. General Mgr was so nice and helpful too. They gave us great recommendations. We had shuttle to rental car. The park across the street is beautiful. Easy walks to get around. We had a great time, great location. Close to everything. Will definitely think about again. …
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Date of stay: June 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Gustavo Chavolla, General Manager at Juneau Hotel
Responded Jul 18, 2023
Thank you very much! We are delighted to hear that you had a pleasant experience at our hotel and we can't wait to welcome you back again in the future. We'll be here to ensure you have another wonderful stay at Juneau Hotel.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I would have given Juneau Hotel a full 5 circles BUT! Right under the bedroom is the boiler for the hotel, and it was loud enough that I had to go and buy earplugs! We stayed five nights and the first two nights I hardly slept. The earplugs helped but I didn't like sleeping with these things in my ears that didn't stay in my ears very well, it was such a struggle. After the second sleepless night I went to the service desk and asked what was that loud annoying noise in our room, that is when I found out it was the boiler! I asked if we could have a different room and they could not give us a different room because they were booked up for the next six weeks. I asked if we could get a 20% discount off of our total bill and they said they couldn't do that. I than asked to speak with the manager (I later found out the manager was one of the hotel owners from the driver who took us to the airport on the day we left.) I was told that the manager would not be in the office until Monday, we left on Tuesday, it was Saturday when I finally expressed my dissatisfaction with our room. Finally the assistant manager agreed offered a discount of $60 off of the entire bill. My husband and I really liked our room accommodations, a kitchen with everything you need to cook a full meal, a comfortable sofa (sofa bed) to relax and watch tv or read or just take a nap. Bedroom was a nice size with dressers and a closet with plenty of hangers to hang your clothes should you want to hang them, comfortable bed, and really good pillows (I'm really picky about my pillows). Do not stay in ROOM 1414 you will not get a good night's rest unless you are deaf, drunk as a skunk, or exhausted! …
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Date of stay: June 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Do not stay in room 1414 the boiler is right under the bedroom and you can hear it 24/7!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Gustavo Chavolla, General Manager at Juneau Hotel
Responded Jul 18, 2023
Dear guest, Thank you for taking the time to leave us your feedback! We understand how crucial a good night's sleep is for our guests, and we sincerely apologize for the inconvenience you experienced. We will make it a priority to address the noise issue to ensure that future guests do not face a similar disturbance. Once again, thank you for choosing our hotel, and we hope to welcome you back soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Saved a lot of money staying here versus the hotels closer to downtown. And it was only a 15 or 20 minute walk to get downtown, so we didn't rent a car for the few days we were there. They made arrangements for us to get picked up and dropped off at the Airport. The staff was very friendly. The hotel is dated and bare bones, but I'd definitely stay there again.
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Date of stay: June 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Gustavo Chavolla, General Manager at Juneau Hotel
Responded Jul 18, 2023
Thank you for choosing our hotel and for your positive review! We can't wait to have you as our guest again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pros: Great hotel if you're looking to stay away from the hustle and bustle of the downtown area. Very nice people at your service. Our room was spacious with a convenient dishwasher/oven as well as washer and dryer. Location is about a 10-20 minute walk from downtown with a nice market around the corner. Cons: We arrived to our room once while the house keeping lady was still in there and she ended up rushing and leaving a bit early and forgot to restock the toilet paper. The second time we had our house keeping tag hung on the door, nobody came all day to service the room. All in all, other than the housekeeping experience, the hotel was fantastic.
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Date of stay: June 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Gustavo Chavolla, General Manager at Juneau Hotel
Responded Jul 18, 2023
Thank you for taking the time to share your feedback! Please accept our apologies for any inconveniences caused by the housekeeping services during your visit. We have shared your comments with our housekeeping team and look forward to the opportunity to regain your trust and provide you with an exceptional stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
There are more places to choose from in the Juneau area.
PRICE RANGE
$192 - $352 (Based on Average Rates for a Standard Room)
LOCATION
United StatesAlaskaJuneau
NUMBER OF ROOMS
25
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Frequently Asked Questions about Juneau Hotel
Which popular attractions are close to Juneau Hotel?
Nearby attractions include Nugget Falls (0.6 miles), Alaska State Museum (0.3 miles), and Tripp's Mt. Juneau Trading Post (0.7 miles).
What are some of the property amenities at Juneau Hotel?
Some of the more popular amenities offered include free wifi, a fitness center, and free parking.
Which room amenities are available at Juneau Hotel?
Top room amenities include a kitchenette, a flat screen TV, and a refrigerator.
What are some restaurants close to Juneau Hotel?
Conveniently located restaurants include Deckhand Dave's, Sandpiper Cafe, and The Rookery Cafe.
Are there opportunities to exercise at Juneau Hotel?
Yes, guests have access to a fitness center during their stay.
Does Juneau Hotel have an airport shuttle?
Yes, Juneau Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Juneau Hotel have airport transportation?
Yes, Juneau Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Juneau Hotel located near the city center?
Yes, it is 0.1 miles away from the center of Juneau.
Are any cleaning services offered at Juneau Hotel?
Yes, laundry service and self serve laundry are offered to guests.
Are there any historical sites close to Juneau Hotel?
Many travelers enjoy visiting Alaska State Museum (0.3 miles), Statue of Patsy Ann, the Dog (0.7 miles), and Alaska Governor’s Mansion (0.4 miles).