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Extended Stay America - Juneau - Shell Simmons Drive

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Extended Stay America - Juneau - Shell Simmons Drive
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87 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Juneau - Shell Simmons Drive
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Showing 85: English reviews
Wrangell, Alaska
Reviewed November 9, 2015

I arrived at this hotel on 11/8/15 for a quick overnight stay as I was flying out at 7:20 the next morning. My initial experience was calling for the shuttle and being told he would be over in just a few minutes. Twenty minutes later, he pulled up, rolled down the window, looked at me, and said, "Oh, you don't...

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Helpful?
Thank Aleisha99929
Manager_11525, General Manager at Extended Stay America - Juneau - Shell Simmons Drive, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your stay was not to our company’s high standards. In response to your feedback, I have used your comments to coach our staff to ensure that we are carefully inspecting rooms as well as providing each guest with professional customer...

Studio City
Reviewed September 21, 2015

The Extended Stay has been a stop for me for many connections in Juneau. The short walk from the airport is a great perk, there is a prompt shuttle service when you have a lot of luggage or the roads are too snowy/slushy to drag your wheels through. Robin, covering the front desk, is a welcoming face. She is always...

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Thank Michelle C
Manager_11525, General Manager at Extended Stay America - Juneau - Shell Simmons Drive, responded to this review

Thank you for taking the time to write such a lovely review, it is truly appreciated. I'm so pleased to hear that you have enjoyed many of the amenities our location offers to guests! I'm also very happy to hear that our staff took such good care of you. Thank you for continuing to choose Extended Stay America in Juneau...

Woodinville, Washington
Reviewed September 11, 2015 via mobile

We spent the last night of our SE Alaska visit at this hotel, which is right next to the airport. My wife and I took my 95 year old mother (and our miniature poodle) to Juneau for sightseeing and to visit family. The staff at Extended Stay were very accommodating to the needs of mother as well as our furry...

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Thank BearBear47
Manager_11525, General Manager at Extended Stay America - Juneau - Shell Simmons Drive, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that we were able to accommodate your needs with a home away from home experience. I truly appreciate your kind comments regarding our friendly staff! Thank you again for sharing your experience with us. We look forward to welcoming you back in...

Cleveland, Tennessee
Reviewed September 10, 2015

We arrived around 4pm at the airport and were leaving at 6 am the next am, so I thought this would be a good location for us. I was expecting a clean, basic room. No frills. The shuttle picked us up (we could have walked if didn't have luggage) and was pleasant. The hotel is fairly new, but the general...

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Thank BerryTN
Manager_11525, General Manager at Extended Stay America - Juneau - Shell Simmons Drive, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that your stay was not to our company’s high standards. In response to your feedback, I will be making sure we are deep cleaning our rooms to ensure that any lingering odors are eliminated. Additionally, I will be meeting with our staff to ensure...

Olympia, Washington
Reviewed September 7, 2015

First time at an Extended Stay and wasn't sure what to expect. Since when does general daily clean up of hotel rooms, replacement of towels and making the bed become optional for the same price as any other hotels? They won't do anything for you unless you ask. Front desk staff unfriendly and not helpful. In fact, when we got...

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Thank Troy S
Manager_11525, General Manager at Extended Stay America - Juneau - Shell Simmons Drive, responded to this review

Troy - Thank you for telling us about your stay. We are very sorry to hear that you did not find us to be a good value and that our staff did not provide you with friendly service. In an effort to keep our rates low, we include housekeeping for our guests that stay 8 days or more. However, we...

Reviewed August 24, 2015 via mobile

While the breakfast items are not what I was expecting when the description says "free breakfast" (you get an option of coffee, oatmeal, oranges and apples, muffin and cereal bars), the hotel is set up for a homey experience. Our room had a mini stove top and a decent sized refrigerator and microwave and when asked for we were given...

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1Thank Caitlin S
Richfield, North Carolina
Reviewed August 20, 2015

Room had only one minor problem that was repaired immediately. Room was close to workout room, pool, and laundry, and we used them all. The motel is in walking distance of the airport parking lot, even for people who have walking problems, as I do.

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Thank web3321
Manager_11525, General Manager at Extended Stay America - Juneau - Shell Simmons Drive, responded to this review

Thank you for taking the time to write a review of your stay. I'm thrilled that you were able to enjoy so many of our amenities! Additionally, we do appreciate you bringing your item of concern to our attention so we could immediately resolve it for you. Thank you again for your review. We look forward to seeing you again,...

Fairbanks, Alaska
Reviewed August 17, 2015 via mobile

My school from Gustavus has slept here several times. They are walking distance from the airport. They have clean rooms with a protective staff. I was happy with their pool. Once my mom has left her bathing there, but she received it back a few weeks later when we came back into town. They are also a walking distance from...

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Thank starotter13
Manager_11525, General Manager at Extended Stay America - Juneau - Shell Simmons Drive, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that we were able to accommodate your needs with a home away from home experience! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!

Thermopolis, Wyoming
Reviewed August 4, 2015

The staff at this hotel went above and beyond our needs. Being a business owner I will strongly recommend to our customers that ask us about our trip to definitely stay at this location when looking for a place to stay! Everything about this Extended Stay was so awesome!

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1Thank Dave D
Manager_11525, General Manager at Extended Stay America - Juneau - Shell Simmons Drive, responded to this review

Thank you for your review of our hotel. We truly appreciate you taking the time to write such a great review. I will be sure to share your kind remarks with our team. Thank you for choosing Extended Stay America. We hope to see you again, should your travels bring you back to our area.

Southampton, United Kingdom
Reviewed July 8, 2015

walked from the airport, less than 200m, check in fine and helpful although promised use of the free bus to take us to the recommended bar/restaurant but no driver as shift had changed. No matter, we decided to walk and it nowhere near as far as told. Room was fine with no problems and free wifi. checked out early and...

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1Thank trevjl
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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Refrigerator in room
  • Air Conditioning
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Breakfast included
  • Airport Transportation
  • Laundry Service
  • Self-Serve Laundry
  • Meeting Rooms
Official Description (provided by the hotel)
Limited Shuttle Service ... more   less 

Additional Information about Extended Stay America - Juneau - Shell Simmons Drive

Address: 1800 Shell Simmons Drive, Juneau, AK 99801 (Formerly Extended Stay Deluxe )
Location: United States > Alaska > Juneau
Price Range: $101 - $196 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Juneau - Shell Simmons Drive 2.5*
Number of rooms: 94
Reservation Options:
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Also Known As:
Extended Stay Deluxe Hotel Juneau
Juneau Extended Stay
Extended Stay Juneau
Extended Stay America - Juneau - Shell Simmons Drive Alaska
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Questions & Answers

Questions? Get answers from Extended Stay America - Juneau - Shell Simmons Drive staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Best Location.Higher floor have less noice”
 of 5 bubbles cjd290446, Dec 12, 2016 | Read review
“It's Alaska, people are crazy and welcoming. The Tlingit and Haida tribes are very friendly people.”
 of 5 bubbles mtty2016, Nov 16, 2016 | Read review
“Ask the front deskman to put you on the second level. I believe those rooms aren't for pets.”
 of 5 bubbles 92ltn, Sep 7, 2016 | Read review
“We could see the terminal from our room, and were not bothered by air traffic.”
 of 5 bubbles KurtM882, Aug 28, 2016 | Read review
“If you want a good room, don't stay here”
 of 5 bubbles jige20, Aug 15, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question