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Extended Stay America - Juneau - Shell Simmons Drive

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Extended Stay America - Juneau - Shell Simmons Drive
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76 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Juneau - Shell Simmons Drive
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Showing 74: English reviews
Tacoma, Washington
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed April 10, 2016 via mobile

You would be better off to sleep in your car...it would smell better. Rooms look like they survived a frat party-- beat to hell. Staff would prefer to smoke at the door than to help people. Dirty, dirty room, furniture, bathroom. Worst hotel experience we have ever had. Breakfast is instant oatmeal, old whole fruit, stale muffins, and coffee, if... More 

Helpful?
1 Thank beeingsmith
Manager_11525, General Manager at Extended Stay America - Juneau - Shell Simmons Drive, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situations you described are unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have used your comments as a training tool to coach our staff to ensure we are providing each guest with a... More 

Sydney, Australia
Level Contributor
74 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 stars Reviewed April 7, 2016

Great location right next to the airport which was very convenient for me, but note that it is a 20 minute drive to downtown Juneau. The room was very large with kitchenette, clean and quiet. Also had business centre and limited breakfast. Would be happy to recommend this motel. Good for solo like me, but also for couples and families.... More 

Helpful?
Thank PhilUSA2010
Manager_11525, General Manager at Extended Stay America - Juneau - Shell Simmons Drive, responded to this review

Thank you for your great review of our property! I’m so glad to hear that we were able to accommodate your needs with our convenient location and provide you with a comfortable stay. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future! More 

Skagway, Alaska
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed March 29, 2016

Dirty Sheets, (stains and hair), a shower drain that was clogged, sticky stains and finger prints on the desk and counters, room smell like someone had been cooking cabbage. I was promised a shuttle ride to the Ferry Terminal first thing (0600) the next morning. Next morning I was reassured the driver would be in promptly at 0600. At 10... More 

Helpful?
3 Thank nlite25
Manager_11525, General Manager at Extended Stay America - Juneau - Shell Simmons Drive, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The concerns you described are simply not acceptable, and I sincerely apologize for your experience. I have addressed your comments with our front desk staff to ensure that we are providing each guest with prompt and professional customer service. I will also retrain our... More 

Travelers are raving about these Juneau hotels

Skagway, Alaska
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed February 29, 2016

By far the best place to stay when visiting Juneau. The friendliness and courtesy of the staff, amenities and comfort of the rooms is exceptional! Convenience to medical, shopping and restaurants is wonderful. Will be booking again!

Helpful?
Thank Darrell H
Manager_11525, General Manager at Extended Stay America - Juneau - Shell Simmons Drive, responded to this review

I want to thank you for taking the time to post a review of your stay. I’m thrilled that we were able to accommodate your needs with a home away from home experience and exceptional customer service! Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Skagway, Alaska
2 reviews
4 of 5 stars Reviewed January 11, 2016

I travel through this area often and have stayed at this hotel several times. And honestly it's always been hit or miss, often a miss with poor service, or a late shuttle . . there's always been something not quite right my stay, but not horrible either so if I have an early flight I like to stay here for... More 

Helpful?
Thank Rebecca H
Manager_11525, General Manager at Extended Stay America - Juneau - Shell Simmons Drive, responded to this review

Thank you so much for posting a review of our property. I am so pleased to read that we were able to exceed your expectations and accommodate your needs with exceptional customer service. I will be sure to share your comments with our staff. Thank you again for posting your review. I do hope that you will return to our... More 

Skagway, Alaska
1 review
5 of 5 stars Reviewed January 4, 2016

As a matter of convenience we have stayed at the Extended Stay Juneau many times over the last eight years. The service has ranged from good to poor during that period. Our last stay between Christmas and New Years we were greeted by a new management team. They friendliness, attention to detail and overall desire to meet customer requests was... More 

Helpful?
Thank Eugene M
Manager_11525, General Manager at Extended Stay America - Juneau - Shell Simmons Drive, responded to this review

Thank you so much for sharing your experience with us. I’m thrilled to read that we were able to exceed your expectations and accommodate your needs with our exceptional customer service! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

Gustavus, Alaska
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed December 6, 2015

We stay here when we come to Juneau only because of the close proximity to the airport. It's just a short walk across the street. However, if you want more value for your money, just pay a few extra dollars and stay at the Travelodge, Aspen, or Best Western - all within a short walk or cab ride (Aspen) away.... More 

Helpful?
Thank KellyVberg
Manager_11525, General Manager at Extended Stay America - Juneau - Shell Simmons Drive, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that we were unable to exceed your expectations. In response to your feedback, I will make sure our hotel is cleaned to our company’s high standards as well as sharing your comments regarding our grab-and-go breakfast with our corporate office.... More 

Minnesota
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed November 24, 2015

Extended Stay is my home away from home every time I come through Juneau. I have stayed at most of the other Juneau hotels but have settled in at the Extended Stay for their friendly and helpful service, quiet and comfortable rooms, and great location next to the airport. With free wifi and a good work area along with their... More 

Helpful?
Thank okiannie
Manager_11525, General Manager at Extended Stay America - Juneau - Shell Simmons Drive, responded to this review

I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience! I truly appreciate your kind comments regarding our friendly customer service. Once more, thank you for posting your review. We look forward to having you visit... More 

Anchorage, Alaska
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed November 14, 2015

This hotel has the rudest, most unfriendly staff. Upon arrival, all 3 staff were out in the parking lot smoking. They all saw us, but no one came in to help us. After the smoke break was over, then they came in. Our room did not have working heat, the heater only blew cold air- the knob to change it... More 

Helpful?
1 Thank J S
Manager_11525, General Manager at Extended Stay America - Juneau - Shell Simmons Drive, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I was greatly disappointed to read in your review the concern you had with our staff during your check-in. It is not acceptable and will be addressed immediately. I will also have our maintenance engineer inspect your AC unit to ensure your experience is... More 

Wrangell, Alaska
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed November 9, 2015

I arrived at this hotel on 11/8/15 for a quick overnight stay as I was flying out at 7:20 the next morning. My initial experience was calling for the shuttle and being told he would be over in just a few minutes. Twenty minutes later, he pulled up, rolled down the window, looked at me, and said, "Oh, you don't... More 

Helpful?
Thank Aleisha99929
Manager_11525, General Manager at Extended Stay America - Juneau - Shell Simmons Drive, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your stay was not to our company’s high standards. In response to your feedback, I have used your comments to coach our staff to ensure that we are carefully inspecting rooms as well as providing each guest with professional customer... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Free Breakfast
  • Airport Transportation
  • Self-Serve Laundry
  • Meeting Rooms
Official Description (provided by the hotel)
Limited Shuttle Service ... more   less 

Additional Information about Extended Stay America - Juneau - Shell Simmons Drive

Address: 1800 Shell Simmons Dr, Juneau, AK 99801-9374 (Formerly Extended Stay Deluxe )
Location: United States > Alaska > Juneau
Price Range: $130 - $184 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Juneau - Shell Simmons Drive 2.5*
Number of rooms: 94
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Orbitz, Hotwire, Odigeo, Travelocity, Priceline, Cheap Tickets and Extended Stay so you can book your Extended Stay America - Juneau - Shell Simmons Drive reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Extended Stay Deluxe Hotel Juneau
Juneau Extended Stay
Extended Stay Juneau
Extended Stay America - Juneau - Shell Simmons Drive Alaska
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