Just like so many other Alaskans, the Alyeska hotel is where I’ve made a million memories since 1994. I’ve attended countless weddings there, have stayed & skied thousands of times, dined at every restaurant in town, attended incredible concerts at the Sitzmark (Bob Wier from the Grateful Dead!!!) and have experienced the Nordic Spa. I have spent enough time and money there to call it a second home at this point. This is where people from Southcentral Alaska go to celebrate and to experience a bit of luxury in a state where luxury is pretty much nonexistent and yet we all crave to experience. We stayed for a night (but paid for two because we checked out early due to family issues and too loud to sleep) in April for the first time since the pandemic started. We noticed most of all the lack of available places to eat (either long wait times or closed altogether which isn’t necessarily Alyeska’s issue) and ordered room service and was not pleased with the food. We were given a deluxe room which was clean and had a nice view of the tram on the 7th floor. Pros: -The new multi-million dollar Nordic Spa is currently the most modern in the state ($75 for one entry even if paying to stay at the hotel) -The location is beautiful (think sea to ski) -Ski valet is handy -The ambiance of the hotel is similar to a 5 star -The staff are friendly and provide a clean environment -Both Alaskans and tourists enjoy this property -Alaskans want this property to thrive because we don’t have many options -Pomeroy Lodging (Canadian company) purchased the resort in 2018 and pledged to evolve the resort according to the needs of the community Cons: -Very few, if any updates to the hotel rooms have been made since 1994 -Bring earplugs to block out noise from the hallway and random metal fans grating all night -They keep the rooms rather hot in the spring summer and there is no way to lower room temp (thermostat turned all the way down) -Common for bathtub/shower to not drain well if you are on a lower floor -Not enough dining options if the hotel is busy -Room service was not that good - the $20 pasta is not recommended -The local Alaskan $ rate is still extremely high even though we help support the business year round. - New owners got rid of the $99 hotel stay and Sitzmark concert special deal - $99 + all day adult ski lift ticket is pricy for the lack of accommodations while skiing (food, toilets)…
This is the third time we stayed here and have never been disappointed. Great staff, wonderful rooms, tremendous views. Very worth the price, which is not really much more than other places with a lot less ambiance. And it smells really good!
We stayed for three nights after four nights in Fairbanks. The computer server was down when we arrived but the staff worked tirelessly and dealt with a lot of paper without complaint or exasperation. We got a room with the requirements we asked for and liked our room. We had dinner the first night at Seven Glaciers. Well worth it but make reservations in advance. We went skiing the first day. The skiing is challenging compared to other resorts we have been to but if you are an intermediate to advanced skier you will be fine. There are only a few beginner runs. The ski patrol is very available should you find yourself stuck. We did the Nordic Spa the second day which we enjoyed as well. The food options were excellent and the waitstaff very attentive. We received recommendations for restaurants in town but many don’t take reservations & we found there were plenty of options in the resort. The hotel is beautiful with a giant fireplace and big windows looking out at the mountains & lifts. It is a true ski-in ski- out and there is an employee who will keep your poles and skis in a locker just outside the lift area. We enjoyed our stay and highly recommend Alyeska Resort!…
In celebration of my birthday, my wife and I reserved the 7th floor to have a view. The upper floor was $100.00 more than the lower 6 floors. Our room was large, and had 5 large windows facing the parking lot area, but a view of an adjacent snow covered mountain. However the bed was advertised as pillow top, and might have been 10 years ago. There was no comfort in the hard surface of the mattress. The first night was almost impossible to get in a prolonged position that was comfortable for continued rest. Tossing and turning the whole night. By morning I contacted the Hotel to request another room. They gave me a room on the same floor of was very small, one little window with absolutely no view. The mattress was the twin of the one in our present room. There were no other rooms on the 7th floor available, so I told them I will take a room on a lower floor and forfiet my extra 100.00. They gave me a room on the 6th floor, smaller room and a view of the tree tops and a parking lot. The mattress was identical of the other two rocks they call beds. I had them leave me in the room and provide me with 4 additional pillows for my wife to sleep on. After a second call after two hours, and another hour wait the pillows arrived. VERY POOR ATTITUDE OF THE DESK MANAGER and it was evident they were not in any hurry to accommodate me in room change or pillow request. In my quest for a room with a possible newer mattress, I inquired of one of the employees working on the 7th floor, and that person said that only knew of one room that had a newer mattress, and that room was being occupied. The overall impression of the resort was very disappointing. Poor MAINTENANCE of cleaning and shampoo of carpets. Furniture with scratches and gouges, wallpaper peeling off the walls, soiled fabric and rooms with no control of heat except to open a window. Aesthetically the hotel does not care for the impression their guest take away from their stay other than LIKE IT OR LUMP IT! I choose to LUMP IT. I will never set foot in this 2 rating resort again!!!…
Alyeska Resort is a spectacular property, one of the finest resorts anywhere in the world. We have stayed here many times and have always appreciated the fabulous staff, the spa, the proximity to the mountain for the skiers, and the luxurious rooms and amenities, such as indoor saltwater pool and hot tub. And the new Nordic Spa is incredible. But today when we checked in, we had a customer service experience that was truly outstanding. I have lived in Alaska for 46 years and I have always felt this hotel was a gem of Alaska. But now, I know it is the crown jewel, given that we were treated like royalty by both Bessie Castellon and Ann Craven the front desk staff and manager who assisted us in checking into the hotel. I booked last June for a special occasion: my daughter and her husband and our two grandchildren coming to Alaska to visit us for the first time since Covid. I booked a junior suite and adjoining deluxe double room so that we could have the children sleeping in one room while the adults caught up together in the junior suite. I called the previous week to make sure that the specific adjoining rooms that had been confirmed would be available and was assured they would be Upon arriving at the hotel, I learned that the hotel computers had been down for a few days and unfortunately the specific adjoining rooms selected would no longer be available because without a computer to recognize the confirmed adjoining room block, our reserved rooms had gone to other guests. When I explained the situation and why I needed adjoining rooms for the toddlers — and that I had made the reservations nine months ago, both Bessie, the front desk staff person, and Ann, a manager, jumped into action. They upgraded us into a glorious large suite and adjoining rooms, and made sure that we could be connected to our young grandchildren. They were both so amazing and supportive.I will not forget the kindness shown to me by both Bessie and Ann. And their can-do attitude is reflected by everyone at the resort: in the spa, the restaurants, and the ski school. Thank you for having such a fabulous staff here at the Alyeska Resort hotel.…
Old, outdated, poorly managed and in need of a good deep clean. Had to register for our one hour a day of pool time but couldn’t find any info about it on their website which has more error pages than current or accurate info. I don’t know how this place is considered 4 stars. Last time we stay here, ever.
My wife and me currently spending 5 nights to celebrate our 25th anniversary and it is a TOTAL disappointment and we hope the review can be helpful to others! Unless you plan extensive use the convenient of the location to only ski - it is NOT worth the price and here’s why? Service- expect no service or help -No valet -No available parking - Waited 45 min everyday to find a parking space as lot occupied by non hotel guests who use day ski- -hotel guests are not a priory to management as feedback received no response or corrective actions Room- low value For the price, room is small and old, limited USB ports Even if skying, Better off staying in Anchorage and drive 45 min to resort to ski as advised by hotel own employee! Food Spend over $300 having dinner at seven Glaciers on Friday 3/11/22 and waited over 3.5 hours for food!! Understaffed and overpriced Better off dining at nearby restaurants in Girkwood Any pluses? Appreciate the FEW employees like Angela of housekeeping and Daniel of Concierge for their personal attention. Unfortunately even with these pluses, the price paid does not justify the overall values and we cannot recommend unless you are only there to ski! Even then, expect low values and poor service. Better off staying in Anchorage and drive to Girkwood!…
We went there early January. We got a nice room on an upper floor and… that’s it. Most restaurants in the hotel were closed or being renovated, as was the cable car. There was just a unappealing bar and a not more appealing so-called "Japanese restaurant". So, if you were there to have a dinner from above, forget it, and its ever more frustrating when the sky is just blue. On the Covid side, you’ll receive some directives before checking in and that’s all. Nobody cares, there is a reservation to use the swimming pool area, and nobody checks it when you goes in, so that was quite messy.
They have no COVID “protocols”, that is a lie. Many workers do not wear a mask, period, even during the meteoric rise of omicron. They do not require masks of guests and essentially no one wears them. Going to this place, you’d think there never was a pandemic. I’m exhausted from COVID too but pretending it doesn’t exist isn’t the answer. Yes, I got COVID on my trip. Was it the resort or the completely packed airplane? Who knows. Otherwise, the setting is lovely and the food is surprisingly good. The place is a little odd, it’s like a Japanese take on a futuristic hotel but from the early 90s. So it is dated, for sure, and they surprisingly haven’t done some basic things to keep it up. Broken lamp shades and we found a bed bug in one room (yes, really). Service is also suspect, many employees were really great but several were downright rude—and not for any good reason. We did have a good time, and if they had even taken a modicum of precautions on COVID all else probably would have been forgiven.…
We had a great stay at Alyeska! The rooms may have been dated like previous reviews say, but had some really nice extras like the towel warmer in the bathroom and plenty of room for extra gear storage. What made the stay special was the service. Everyone was so nice, helpful and friendly! The real standout was Angela up in housekeeping who was so helpful, upbeat and friendly that we had a smile on our faces every time we walked to and from our room!
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