We stayed here one night as part of our one week Alaskan land tour with Celebrity Cruises. The property is beautiful, inside and out. Gorgeous landscaping, and the interior is classic - beautiful hardwoods, welcoming, expansive, yet warm and cozy lobby filled with things like a ceiling projected aurora borealis, large authentic totems and an Alaskan wildlife scene. The hotel is nestled in the midst of mountains so all of the rooms have lovely views to one degree or another. It is a ski lodge in the winter but in the summer, the hiking trails are many and extensive. Seven Glaciers Restaurant at the top of the mountain is a must - be sure to make your reservation well in advance. We ate breakfast in the coffee shop near the tramway office - very good! What we saw as a missed opportunity for the resort, is a lack of a cocktail lounge with a view. We were there on a Tuesday night, so maybe if there is an outdoor patio bar, it was closed? In the summer, there really should be an outdoor patio bar, a place to sit and take in the incredible views, revel in the warm Alaskan summer. We had an incredible dinner experience at Seven Glaciers, then thought we’d head back down to the resort and have a nightcap at one of the lounges and take in the views (but we were shocked to realize that no such place exists - alcohol is one of the top money makers for anyplace, so this we see as a missed opportunity). We found only 1 bar open and it was part of a casual restaurant in a very dark interior super-uninteresting spot - with only one window, which was very small - no Alaskan flavor, no taking advantage of this priceless Alaskan location. So we thought, well, ok, let’s get a cocktail/glass of wine here at this no-atmophere bar and take it back to our room to enjoy the view from our own room. But, we were told that if we ordered an adult beverage that we couldn’t take our drink out of the bar, we would have to drink it there - we couldn’t take it back to our room?! We couldn’t even take it into the sitting area by the (unlit) fireplace which was a charming space, couldn’t even take it there! We had stayed in other hotels on our land tour and knew this was not an Alaskan law, so we were like, what? So we went to the liquor store gift shop to see if maybe we would buy a bottle of wine and take it back to our room, but after looking there we thought no, all we want is a glass, we don’t want a whole bottle. This was getting ridiculous at this point - so we went back to the bar, and the employee said that ok, here’s the deal - we could each order a drink but he would then have to escort us to the elevator and hand us our drinks once we got into the elevator. Absurd! But, ok, we complied! Anywho, there is clearly a missed opportunity here - this property is GORGEOUS. An outside cocktail bar to take advantage of the property is definitely needed. Could be covid employment issues - not enough employees to staff various venues, etc, as that is a known problem pretty much everywhere. Our room was beautiful, gorgeous bathroom tile in the shower, had a definite Alaskan flavor. Comfortable bed, updated, excellent television.…
Beautiful location—wake up to towering mountains on every side. Great hiking possibilities and a good location close to Anchorage and Whittier. Pros: classic style, gorgeous hardwood trim everywhere. Even the elevator is hardwood. Nice exterior—-lovely pond, flowers, walking paths, and hiking. A cool lobby with a painted panoramic 3D of an Alaskan skyline, complete with projected aurora borealis, above lobby. Nearby Pizza shop (Coast), a bakery, and a pharmacy just off the Highway—a couple miles away. For $50 you can take the tram to the top of the mountain and enjoy great views plus lunch in Bore Tide deli. (Soup, bison chili, fish and chips, hot and cold sandwiches) Pool, hot tub, and sauna are nice. You still have to make pool reservations so it isn’t crowded. Things to know: Some areas of the resort, including some exercise equipment and the lovely leather chairs scattered throughout, are showing signs of wear. Our room for example—lovely and tasteful with the odd exception of the orange and green the-70s-called-and-said-they-don’t-want-it-back). The fitness center: nice but well heated by the pool next door. It must feel great when it’s cold. In June, though, it was unpleasant even with the fans. There’s one side room with less-popular weights. I wished some of the cardio equipment could have been in there instead. Dining: everything tends to close down on Monday and Tuesday. We had a hard time finding food Tuesday night and ended up with room service. If you like your fish thoroughly cooked, you’ll need to tell them in advance. Aurora café was good but 1/3 of my salmon was too undercooked for my taste. The room service halibut was even less cooked. It isn’t a flaw—I’m sure that’s just the trendy way to cook it—but it ruined both meals for me. We considered doing the spa hydrotherapy in the Nordic spa, but only phase one is open now. For $79 a person I really wanted to see if it looked worthwhile. They don’t allow tours and wouldn’t let us look, so we skipped it. As mentioned, the pool, jacuzzi, and sauna were plenty for us. Overall a nice stay. The prices may seem high, but compared to staying in downtown Anchorage, we’re glad we stayed here…
We arrived to this hotel expecting a special stay in a most beautiful location. The disappointment started with a different room than ordered and the service that did not exist. The peak was the dinner we have ordered to our room. It started with the soup that should have been, Salmon Chowder turned to be a Goulash soup and finally we got a Potatoes soup, made from a bag. Then for the main dish an Italian style sandwich with 3 meat/sausage and cheese. It was a real insult, mainly to the Italian kitchen. The cost of the "meal" was another issue. Finally. The location is unique, the hotel has a great potential the result is disappointing.
We were on a Denali Tour from our cruise ship. Beautiful furnishings. Friendly staff at all areas within the resort. The tram to the top of the mountain was located at this facility as well. Don't be surprised that there is no A/C if the temperatures are higher than normal.
We arrived at 9 PM, left at 7 AM, so staying at a 5 Star resort was a poor decision on my part. The hotel was upscale, but has some rinky-dink A/C system for the rooms which many people complained about. Rooms were stuffy. Restaurant was very good for the light dinner we had. Community shuttle system is so-so. For $400/night would expect to hotel is have it's own shuttle system and good a/c. The staff was accommodating- when we couldn't get our room to cool, they allowed me to pick from 4 different rooms that I checked. We moved and it was OK. Clearly the staff knows the drill. We slept well in the end.
We can only believe complacency has set in and unless this resort improves quickly it will disappear! From the moment we arrived, staff were unhelpful, badly trained and rude. Arriving after a long journey at 3 30pm, we were “greeted” at the front desk with a raised hand….as if she was stopping traffic….”we have a systems failure and you need to come back at 4pm”! Not….”welcome, however we have a problem, let us get you a coffee and sorry we can’t check you in immediately “. It never improved, We were not allowed to leave the breakfast room without paying for breakfast. We had dinner in the super Seven Glaciers Restaurant, could not put it on to our Hotel room account. Our laundry was not deliver back to our room, until we paid for it at reception! Unbelievably bad management, with staff constantly shrugging shoulders and confirming how bad it was. The rooms were dated, the main Hotel lobby and breakfast room was dark, unwelcome and the whole property is desperately in need of investment and a complete change of management. Easily the worst Hotel I have experienced and we travel the world.…
This feels like a resort without major competition in its market. It's a fine building with nice views and a nice team, but it's really expensive for how tired things feel. Scuffed and torn wallpaper throughout the hallways, sub-par mattresses with terrible pillows, and dated bathroom fixtures. I dislike resort fees period (just put it in the room price!) but this was one especially galling in that I couldn't tell you what you get for it in this case. You have to book time in their saltwater pool (if this is a Covid precaution, it's the only one I saw), you have to pay ($38!) to take the tram up the mountain, you have to pay to rent bikes, etc. Lola was really helpful at the front desk and there was a very friendly/helpful gentlemen who was supervising some housekeeping staff who was very nice as well. Room service twice forget items we ordered but were prompt and friendly in fixing their errors. They have clearly put a lot of money into the spa, but even their prices are out of line with what they are offering. Sound travels pretty badly, so the "tranquil" waiting room had music from the contractors bleeding in and conversations from the locker rooms. They could use a few more amenities in the area you get ready in post-shower and when we were there massages were the only spa service (the pools/hot tubs were closed for landscaping). No facials, scrubs or other services. I couldn't find the receptionist when I was leaving but another staff member jumped in so I could offer a tip for the good massage I got from from Andie who was willing to mask up when I asked.…
Lovely resort getaway close to Anchorage. Beautiful setting, only OK restaurant, tram was fun, parking not free. Friendly staff. Stay here, eat elsewhere. Value is OK, a bit spendy. Pool & hot tub a nice plus, but difficult to get to. 2nd floor guest rooms felt like an afterthought. No ice nearby etc, but cheaper.
I have never written a negative review, but the hotel never responded to my email complaint, so here goes! 1. Our rooms were not ready at check in time. We waited several hours. When we finally got into rooms, we were told that the resort fee would be waived because of the inconvenience. Upon check out, they attempted to charge me the resort fee. I explained the situation, and they agreed. I later look on my final bill and they still charged the resort fee! 2. We also had a terrible experience at the mountaintop restaurant, where we were stranded for hours because they shut down the gondola due to high winds. Of course, weather is out of their control. But they handled the situation terribly. There was no urgency to get the diners off the mountain. I’m not exaggerating when I say people were stranded up there for hours! When we finally got down, there was no apology, and we still had to pay full cost for our dinner. I brought these concerns by email to the hotel and got no response.…
Not what I expected from a four star resort!! The hotel felt old and in need of an update. I reserved a deluxe king room and expected a room similar to the picture on the website, with two nice comfortable chairs in front of a beautiful picture window. What we got was a small dingy room with a 3’ x 6’ window, one uncomfortable lounge chair and desk chair. The dresser drawer was missing a knob, the TV was missing a remote and we only had two paper cups to use for both coffee and in the bathroom. The majority of the resort restaurants were currently not open, including Seven Glaciers. We splurged on this hotel expecting high attention to detail, sorry Aleska you did not meet my expectations!
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