The website talks up the renovations and when we booked the package the website said the pool and associated restaurant would be up and running in August. In August it says “September”. Talking to staff, they say it would be lucky to be open this year. We sent several email questions to “Greg - The Manager and had no responses. All very disappointing, but as we found, the poor management issues quickly faded once we saw the raw beauty of this location and the awesome service provided by staff such as Sarah, Rina, Bailie, Inni and all others. These are the people that hold it all together and will do whatever they can to make your stay memorable. The “managers cocktail” never happened and we heard he didn’t show. He was transparent. The food was OK given the temporary restaurant and the accommodation, although a little tired for a 5 star rating, was adequate. What sells this place is the location. It is exceptional. The outer lagoon islands even more so. We had a great stay regardless of the setbacks.…
We totally fell in love with the place. From the moment we arrived Sarah met us and made us so welcome. Throughout our stay Sarah and her team went above and beyond our expectations and nothing was ever a problem. Sarah has exceptional local knowledge and made us feel part of the family.
We were lucky enough to have 7 nights on this piece of paradise. If your expecting 5 star accommodation you'll be disappointed BUT what we had was absolutely amazing - Loved loved loved. Its definitely 5 start in terms of the location We wanted to experience the Cook Islands not New York. One thing I will say "THE RESTAURANT STAFF MADE OUR STAY!" Sarah and her team, Ana, Bailey etc etc were the first people you saw in the morning and in fact for the rest of the day. They always greeted you like their best friend and nothing was too much trouble. They always went out of their way to make our stay memorable. We will go back in a heartbeat (just need to save up again)
Sarah and her team are the most amazing team on the island the service frm her and her team was 5 🌟. Can't wait to return to drink cocktails and eat there beautiful food. Thank you for such for an amazing stay you guys made our visit so much better.💜💜
Booked an overwater bungalow for 5 nights after 5 nights on the mainland. Resort doesn’t at all represent what was advertised. Bungalow was tired, needs some work. Lovely deck that you can swim off but current can be strong so need an alternative swimming option. Pool was out of commission (not advertised anywhere about this, said it had pool) and bikes were also getting repairs. Resort overall looks 2 star, main office is a pre fab building, boat sunk on of of the sailings and restaurant was a joke - makeshift area as restaurant apparently burnt down. Dinner was nice but could tell the one chef and one wait staff they were clearly overloaded. Asked for some extra towels and got a response asking if we expected those to be delivered to our room. Stayed at many 5 star places and this place was at the most a 2. Managed to get a booking at the Pacific which was cheaper for an amazing beachfront villa better quality and best facilities and service. We stayed one night and manager agreed not to charge us for the other 4. Got home and the charge for each night had still gone through. They refunded us but I would definitely not go here again, stay at the Pacific it’s 5 star and worth every penny. Felt sorry for some of the couples who were stuck as booked though travel agents and one couple just came and spent time with us at the Pacific to escape this resort who were on their honeymoon.…
Interesting reading some of the other reviews. We absolutely enjoyed our 10 day stay, it was very relaxing. We didn't know about the construction work but that didn't worry us, didn't go there to swim in a pool, we could step off our private yard/deck straight into the lagoon, good all tide swimming & snorkelling. The bungalows are very adequate and equipped with good air con. The staff were helpful and friendly. Although only the Flying Boat Bar and Grill was operationg, the food, although not Michelin Star was more than adequate. Like the rest of the world, Aitutaki is also experiencing staff shortages and suppy issues, we know this from living on a small Island ourselves. Fully recommend Aitutaki Lagoon Private Island Resort. Brent and Bernie - Flowerpot Bay Lodge.
The Absent General Manager of this resort needs to actually experience what little this resort offers. Over priced, under staffed, low quality food and facilities. Non existent pool and restaurant. Terrible breakfast. No way is this 5 star! We moved to an actual 5 star resort after 4 days of a dismal experience only a very poor GM could be responsible for. Really feel for the people at the coal face who are clearly not valued nor are the customers. Wine choices not available, basic food served cold, basic food not available, poor facilities. Don’t waste your money!
The resort has a feel about it. Maybe a little tired and suffering with a fair few little things all adding up to much less than expected experience. The pool was out of action, restaurant closed and the place is in need of some love. The phones were down, as was the wi-fi making it difficult to make bookings and plans for our 4 night stay. Limited options of food available at the beachfront bar which was also doubling as the restaurant. None of the construction or redevelopment was / is detailed anywhere on booking or via travel agent. Staff were a mix of fantastic to disengaged. The setting, sun, sand and location were as expected so all good here.
We stayed for 3 nights in June The first thing that strikes you is the amazing beautiful colour of the water while waiting for the ferry across to the island so many different shades of blue Check in was so easy My partner had some mobility issues and the front end staff were so helpful and friendly after day 1 they upgraded us to a waterfront bungalow Cocktails at the restaurant on the water was so relaxing To me the best part of our stay was the staff on the resort lead by Sarah and her crew every staff member was so friendly always taking time to have a chat My partner and I went fishing we caught a mahi mahi we brought so back to the resort and the chef did an amazing sashimi and cooked the rest up for our dinner thank you so much to everyone see you again next year
We had 5 nights here at the end of June and first impressions of our deluxe waterfront villa was WOW, Beautifully appointed, with a paddle board and double Kayak, 2 loungers and a hammock ( and we were supposed to have a couple of bikes, they arrived on day 3, after we asked for them ) The staff were awesome, the airport pickup and greeting was fantastic, the welcome briefing and fresh coconut were great and the island is absolutely stunning. Sarah ( restaurant/ bar manager) simply makes the resort, her professionalism, warmth, and energy hold the place together and the one shift she didn't work, her absence was noticeable by the sharp decline in standards. On the downside, it's extremely expensive for the lack current facilities ( main restaurant, proper reception, spa,gym, pool) This was particularly relevant to us as the first 4 day we had very high winds, and eating at the makeshift restaurant in wind,and sometimes rain , was unpleasant. When ordering from the bar, the shortage of certain supplies was frustrating as favorite cocktails were off the list. We feel that under the current conditions it doesn't rate 5 star or warrant the price tag, a lower price would be more suitable at this time.( when back up to speed, the will be stunning I'm sure)…