We booked an amazing trip to the beautiful Cook Islands back in December last year for June of this year. Unfortunately with COVID-19 we are unable to go. This resort are the only company refusing to give us a refund. They will only give us credit. They say it was a non refundable rate so refuse to refund. We can rebook if they have availability for when we can return. They do not appreciate that no-one could have foreseen this pandemic. Their responses to our emails have been very impersonal. We will be going back to the Cook Islands and we will be spending a lot of money, but unfortunately not with this company. Pacific Resort Hotels will however be getting all ours and anyone else we knows business. They were more than happy to give a full refund. Shame on you Aitutaki Lagoon Private Island resort. Guess that’s one way to make money but not get return customers…
We had an amazing experience there and highly recommend it! It was a once in a lifetime type of experience we hope to repeat! We stayed in a regular bungalow. The decor was great, especially the outdoor shower. The staff were very nice and accomodating in every way! We got engaged while we were there. We briefly mentioned it to the staff and they surprised us with a bottle of wine in our room. We are hoping to come back for our honeymoon! We were there in December and it was just so unique to see the holiday decorations, Pacific island style! The blackened prawns at the tiki bar were great! The breakfast buffet was good too. Honeymoon, here we come when we can travel again!
We were picked up by the airport we were given a coconut drink and wreath of flowers. The lady who picked us up she was lovely gave give us a ride to the Water each took the ferry to the island. At the reception we were given an introduction and we were shown to our room it was beautiful very big size. We specially like the outdoor shower. Bikes were included and snorkelling gear. We had dinner at the Bounty restaurant I couldn’t fault it was delicious. Thank you for giving us such a great time.
We are still currently here on our honeymoon in an overwater bungalow and this place is incredible. Staff are amazing, the view incredible and the food is delicious. It was my husband's (first time I have written that) birthday today and they went out of there way to help me surprise him with a dinner on our balcony over looking the sunset. Magical. We will be coming back and recommending it to all our friends. So relaxing and everything we could of dreamed for a honeymoon plus more. Also still have another night of this bliss.
We stayed in an over water bungalow and the views were simply stunning. The room was also well set out and even had an outdoor shower. Not a lot to do on the island but very relaxing and having bikes out the front of every villa made commuting around the island very easy. The pool is a bit dated but still OK, the restaurant have a different menu every night with not a lot of choices but the staff were exceptionally obliging and helpful when requesting something different, especially Naomi who couldn't do enough to make our stay enjoyable. Overall an enjoyable relaxing stay. Don't get to excited about Aitutaki itself though, only 3 shops and very small but worth a look, especially at the coral lagoon surrounding it.