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Cocoon Hotel

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Cocoon Hotel
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421 Reviews from our TripAdvisor Community

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Showing 187: English reviews
Melbourne, Australia
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed February 26, 2016

The young gentleman at the reception was exceptional! Very friendly and always happy to help and ensure you have the best experience. The lobby area and bar is nice and breakfast was ok again with friendly and smiley service. The room was a bit dark with ok wifi. The bathroom needs to be updated! Overall ok stay, close to centre... More 

Helpful?
Thank Bosh M
CocoonHotelCR, Gerente at Cocoon Hotel, responded to this review

Dear guest thanks for sharing your review in tripadvisor. We're glad you got the best service from our staff, our colleague Jose is happy to know that he offered the best service. Our internal rooms are darker to provide better sleep, people who love bright rooms and not much bothered by the sound of the street, we offer outdoor rooms.... More 

Level Contributor
3 reviews
4 of 5 stars Reviewed February 23, 2016

We stayed at the Cocoon on a Saturday night. The staff was always pleasant and helpful. Our room was in the front, on the 3rd floor. It was quiet, clean and quite a bargain. There were a few odd holes in some walls, but we were in downtown Costa Rica, and didn't find the construction irregularities any different than in... More 

Helpful?
Thank Susan U
CocoonHotelCR, Gerente at Cocoon Hotel, responded to this review

Dear guest. Thank you very much for choosing our hotel for your stay in San Jose. We are aware of the problems of humidity in San Jose, because as your you indicate, many people compare it to other cities, so, we are constantly maintaining and repairing the rooms. We are pleased to know that our hotel was to your liking... More 

Level Contributor
3 reviews
5 of 5 stars Reviewed February 19, 2016 via mobile

After Manuel Antonio in CR, i decided to meet some friends in San Jose and i was adviced to book Cocoon Hotel because it is close to the center of the city. It was the perfect location to have fun in many locals and restaurants. The room is clean enough and the rate for this sweet hotel is more than... More 

Helpful?
Thank Brahim M
CocoonHotelCR, Gerente at Cocoon Hotel, responded to this review

Dear Guest: We're glad you took the advice of staying with us. Our hotel is located in downtown San Jose, near the bus stations and other places of interest. Our staff is geared to providing the best service and guidance to guests during their stay in San Jose. Our rate is very good, and it includes a delicious breakfast. We... More 

Level Contributor
3 reviews
3 of 5 stars Reviewed February 19, 2016 via mobile

We stayed here for four nights . We got a room in the back upstairs second floor. The bed is very springy and hurts your back and sides . The internet is good . About every single night they play loud music and it echoes upstairs. So if your trying to go to bed earlier it's hard . The staff... More 

Helpful?
Thank Sergio M
CocoonHotelCR, Gerente at Cocoon Hotel, responded to this review

Dear Guest: Thank you for staying with us. We regret that the room was not to your liking, we will take into account the comments to improve the quality. We find it strange that you indicate that there was noise in the hotel, the restaurant has music, but at a very low level, we regret this, but surely it was... More 

Bacliff, Texas
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed February 15, 2016 via mobile

The restaurant /bar area has been remodeled since the last visit. Much better than the dance atmosphere. Great breakfast which was included with a room. Still a good bargain hotel,close to the central city.

Helpful?
Thank Mdegerman
CocoonHotelCR, Gerente at Cocoon Hotel, responded to this review

Dear Guest: Thank you for your comments about our hotel. We're glad you liked the change in our restaurant, because as you indicated, now has a more family atmosphere, and our menu is more varied and at a great price. We are in the center of the city and that's a great location. We hope to have you back in... More 

Level Contributor
38 reviews
5 hotel reviews
5 of 5 stars Reviewed February 10, 2016

Had a great time staying at this hotel. The rooms are very confortable and clean, can`t complain about it. The staff are very friendly, helped with doubts and suggestions what to do in CR. I definitely recommend to stay here.

Helpful?
Thank Gustavo M
CocoonHotelCR, Gerente at Cocoon Hotel, responded to this review

Dear Guest: We hope you are fine. We are happy to know that our hotel offered you what you wanted in San Jose. Our rooms are spacious and clean, ideal for rest. Our staff are professionals in tourism, so they know very well Costa Rica, and can help you with the information you need to know about our country. We... More 

Escondido, California, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 27, 2016 via mobile

Stayed 3 nights at this little hotel right in the downtown area. Got a great rate, Viviana at the front desk is great, speaks good English and is very attentive. Very cozy and comfortable room which also include a good breakfast every morning.

Helpful?
Thank DannySeleb
CocoonHotelCR, Gerente at Cocoon Hotel, responded to this review

Dear Guest: Thanks for sharing your comment on Tripadvisor. We are happy to hear that our hotel was to your liking. As you mentioned, our staff have a great customer service. Our hotel is in downtown San Jose and near several bus stations that connect San Jose with other provinces. We hope to have you back in Cocoon. Greetings! More 

fresno
1 review
5 of 5 stars Reviewed January 27, 2016

The room was very nice and had everything that you would need for a stay in san jose costa rica. The staff was great especially Viviana and helped out with everything that one would need. I would definatly recommend staying here.

Review collected in partnership with this hotel

Helpful?
Thank TristanRiordan
CocoonHotelCR, Gerente at Cocoon Hotel, responded to this review

Dear Guest: Thank you for your comment on tripadvisor. We're glad you had an excellent stay in our hotel and our staff gave you the best care. Our rooms are spacious and clean, breakfast is also included with our rate. We hope to have you back in Cocoon. Greetings! More 

1 review
5 of 5 stars Reviewed January 26, 2016 via mobile

Very good experience i had for my buisness travel in San José . I loved the cocoon for the warm welcome and the nice staff with the big attention. Rooms are very correct althought it is a 3 stars hotel but the sympathie of all the people made me rate it 5 stars. The location is very close to the... More 

Helpful?
Thank Ale H
CocoonHotelCR, Gerente at Cocoon Hotel, responded to this review

Dear Guest: Thank you for your comment on tripadvisor. We're glad you had an excellent stay in our hotel and our staff gave you an excellent service. Our rooms are spacious and clean, plus, breakfast is also included with our rate. We are located 5 blocks from the main street, and within walking distance of museums and the main bus... More 

1 review
4 of 5 stars Reviewed January 25, 2016

the personnel is really really kind and quilified! the hotel is in a good position, 500 mt by the very center of the city, Avenida central and Plaza de la Cultura! The breakfast is amazing, every day a tipical dish of Costa Rica, very well prepared and served by the super nice staff! The same about the Reception personnel, they... More 

Helpful?
Thank Dino C
CocoonHotelCR, Gerente at Cocoon Hotel, responded to this review

Dear Guest Thank you very much for your kind comment about our hotel. Your words perfectly define Cocoon, as our staff is trained to serve our guests in the best way. We are glad that you enjoyed our breakfast, also hope that you enjoyed our new menu in the restaurant. We hope to see you again on your next trip... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Breakfast
  • Multilingual Staff
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located in the heart of San Jose, Cocoon Hotel comprises a unique experience of relaxation and comfort in a pleasant atmosphere. Our guests enjoy a combination of exceptional service, good price and quality facilities. It is a great place for business trips, or a quick stay to see everything the city has to offer before exploring the country. Cocoon Hotel is located walking distance from the most important sites in San Jose, such as The National Museum (6 min.), The National Theater (3 min.) And The Pre-Columbian Gold Museum (4 min.); Also very close to the major bus stations of San Jose. ... more   less 

Additional Information about Cocoon Hotel

Address: Calle Central, Avenida 9, San Jose 10110, Costa Rica
Location: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Price Range: $45 - $92 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Cocoon Hotel 3.5*
Number of rooms: 44
Reservation Options:
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Also Known As:
Cocoon Hotel Costa Rica/San Jose
Hotel Style:
#12 Business Hotel in San Jose
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