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Cocoon Hotel

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Traveler (144)
Room & Suite (94)
Dining (32)
Overview
  • Excellent45%
  • Very good23%
  • Average18%
  • Poor8%
  • Terrible6%
Travelers talk about
“front desk”(32 reviews)
“costa rica”(36 reviews)
“hot water”(14 reviews)
AMENITIES
Free Wifi
Breakfast included
Air Conditioning
Non-Smoking Hotel
Airport Transportation
Family Rooms
Bar/Lounge
3 Star accommodation
All hotel details
Additional information
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Rooms
Aug 26Aug 27
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (534)
Filter reviews
224 results
Traveler rating
88
62
34
22
18
Traveler type
Time of year
LanguageEnglish
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88
62
34
22
18
Show reviews that mention
All reviewsfront deskcosta ricahot watercenter of san josepura vidabreakfast was includedairport shuttleenjoyed my staycentral locationvivianalobbydowntowntortuguero
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1 - 5 of 224 reviews
Reviewed 2 weeks ago

I have booked the Cocoon hotel adviced from the front desk at the hotel where I stayed in Manuel Antonio. A cauzy hotel in the heart of San Jose , 55 $ per night including breakfast. That was more than enough to spend a night...More

Thank N1985PSinfo
Response from Hotel C, Manager at Cocoon HotelResponded 1 week ago

Thanks for your comment. We appreciate your visit and hope to see you back soon!

Reviewed July 5, 2018 via mobile

Kind of a neat atmosphere, fairly close to city center. Wouldn’t give me money back when I said I wanted to cancel the last 2 days of our stay. The shower in room 61 flooded our room, guess that explains all the other stains on...More

Thank Heidi E
Response from Hotel C, Manager at Cocoon HotelResponded 3 weeks ago

Hello. I see that you are commenting about another hotel! We tried to request the removal of this since we do not have carpets on the rooms neither 61 rooms, we only have 40!

Reviewed June 17, 2018 via mobile

Cocoon had a lovely staff, nice breakfast, and great location for city center. We experienced a few cockroaches at night and had no hot water. Later I read that I could have asked about the hot water instead of assuming there wasn’t any. Despite the...More

Thank Sara C
Response from CocoonHotelCR, Manager at Cocoon HotelResponded June 19, 2018

Hello Sara, Thank you very much for your comment. We work continously on improving our facilities and try to give the best possible service to our guests. Regarding the hot water it was an issue out of our control that by the time of your...More

Reviewed June 3, 2018

I have felt really comfortable in the stay, everything in general is excellent, has comfortable rooms and a very good staff, also their breakfasts are delicious. The best thing about this hotel is its location, it is located in an area where you have everything...More

Review collected in partnership with this hotel
Thank jsc210399
Response from CocoonHotelCR, Gerente at Cocoon HotelResponded June 5, 2018

Dear Guest, Thanks for your feedback. We truly appreciate that you enjoyed to stay with us. We will be waiting for you the next time even with more surprises at Cocoon Hotel!

Reviewed February 6, 2018

After 4 years I returned to Costa Rica, in this hotel was broke my heart , because the people in Costa Rica generaly is so sweet and lovely , this hotel broke my heart especially Mr. José the receptionist who is so coarse , is...More

Thank Luz V
Response from Shana-Management, Gerente at Cocoon HotelResponded February 8, 2018

Dear guest: We are very sorry that your heart has broken due to bad customer service, you must be a very sensitive person. Our hotel stands out for the excellent customer service we provide, we are going to take action on the matter to know...More

View more reviews
About
Amenities
Top amenities
Bar/Lounge
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Wheelchair access
Airport Transportation
Breakfast included
Laundry Service
Concierge
Multilingual Staff
Non-Smoking Hotel
Room amenities
Air Conditioning
Things to do
Bar/Lounge
Details
Price range
$30 - $56 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Best Value Hotel in San Jose
#12 Business Hotel in San Jose
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
$30 - $56 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Best Value Hotel in San Jose
#12 Business Hotel in San Jose
Room types
Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveler (144)
Room & Suite (94)
Dining (32)
Family and Play Areas (3)
Business Center & Event Rooms (2)
Questions & Answers
Ask a question
728glennm
April 15, 2017|
Answer
Response from cocoonhotel2017 |
Dear Mr Willemstad: Thanks for your enquiry. Our hotel is centrally located which make it the perfect location for shopping, dining and the enjoyment of the art, as we are very close to the National Theater. We do not have... More
0
Votes
bajanking1
January 25, 2017|
Answer
Response from Katherine R D |
You would need to ask the establishment.
1
Vote
Jessiraeyoga
January 9, 2017|
Answer
Response from Hotel C | Property representative |
Hello, It is about 20 or 25 minutes, sometimes only 15 min, all depend of the traffic. Actually it a quick access.
0
Votes
Google Translation
Room Tips
"Rooms on west side (back) have good views"
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"I prefer the upper level"
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"get high up."
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"second and third floors"
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