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What is Travelers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travelers and are ranked in the top 1% of properties worldwide.
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 10/06/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Barceló San José
Updated 10/06/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#23 of 97 in San Jose
Location
3.9
Cleanliness
4.4
Service
4.1
Value
4.0
2022 Travelers' Choice Best of the Best
The Barcelo San Jose hotel (belonging to the Barcelo Hotel Group and formerly the Barcelo San Jose Palacio) is located in a quiet residential area of Uruca, just 8 miles from Juan Santamaria International Airport and 3 miles from the center of San Jose, the capital of Costa Rica. Well connected to the main business, shopping and leisure areas, such as the National Stadium. This emblematic urban hotel boasts great prestige and tradition in the country. The 254 rooms—renovated in 2016—are fully equipped with all of the necessary features to enjoy a perfect stay, whether for work or pleasure. The hotel offers free parking and gym for all guests, as well as an outdoor pool and lush gardens. The hotel houses 3 restaurants and a bar where you can enjoy a wide culinary selection and an extensive cocktail menu with live music.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Tennis court
Babysitting
Free airport transportation
Parking garage
Wifi
Paid wifi
Pool / beach towels
Outdoor pool
Fitness / spa locker rooms
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Poolside bar
Free shuttle or taxi services
Airport transportation
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Family
Languages Spoken
English, Spanish
Location
Full view
64Somewhat walkable
Grade: 64 out of 100
52Restaurantswithin 0.75 miles
6Attractionswithin 0.75 miles
Contact
Urbanizacion El Robledal La Uruca, San Jose 01150 Costa Rica
Getting there
Rental CarsSee rental cars from $9/day
2601Reviews71Q+A100Room tips
Reviews
Traveler rating
- 1,058
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Popular mentions
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Most Recent
I only stayed a night in San José so I can't really say that I've had a chance to explore the hotel much. I thought the staff were nice. I arrived a bit earlier than my check-in time, so while I waited for my room to be ready, I decided to eat lunch at the restaurant in the hotel since I was starving due to not being fed on the plane. I thought the food was delicious. I had the sopa de mariscos and some patacones. My room was all right. I thought some things were a little bit outdated compared to what the reception area looked like, but I was so tired from my trip that I just showered and crashed. I did sleep well, so that's a plus. Breakfast was included for me. It was buffet style and delicious. I checked-out right after breakfast to go to my tour en route to Arenal.
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Date of stay: May 2022
Value
Location
Service
Helpful
Response from Channel Manager, Propietario at Hotel Barceló San José
Responded 4 days ago
We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló San José was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.
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Hotel's Favorite
Clean, friendly, 2 gift shops, pool, and 3 restaurants. The outdoor areas are surrounded by lush garden paths so you don't even know you are in the middle of the city. Restaurant food was good. Slept well. Helpful staff. Very reasonably priced compared to similar hotels and more bang for your buck.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Channel Manager, Propietario at Hotel Barceló San José
Responded Jul 23, 2021
We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló San José hotel.
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This is a good quality hotel that would have received a much higher review from me had it not been for a very unpleasant incident at reception. We were on a package holiday and had stayed there a week earlier with no problem. All went well until I came to check out, on arrival at reception, Angie and what seemed to be her supervisor were looking at some earrings and not paying attention. I gave my room number and was told the accommodation had to be paid for - knowing this not to be the case and after no effort to look into the problem I called for the manager (a young man!). Absolutely no use at all, we called our travel agent and it transpired they had looked at the wrong room and accused me of giving them the wrong room number - which I certainly did not. Had they tried to sort out the problem straight away by asking names this would have been sorted, but nobody wanted to query the problem and they were adamant that I had given the wrong number (even after it had been sorted). Poor staff and management spoiled what would have been two good stays. Don't dismiss and accuse guests without checking the facts and concentrate on what the guest is saying rather than discussing personal matters with other staff. You are letting the rest of the hotel staff down.…
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Date of stay: April 2022
Value
Cleanliness
Service
Room Tip: Both the twin rooms we had on the 5th floor were excellent
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Helpful
Response from Channel Manager, Propietario at Hotel Barceló San José
Responded 3 weeks ago
At Barceló we lay high value on our personnel being guest oriented and welcoming at all times, being fully aware that their interactions with our guests have an enourmous impact on the overall holiday expérience in our hotels, therefore we are sincerely sorry to read your comments on the service your received and commit to adjust any situation that leads us away from our goal being to make sure our guests feel welcome and attended to at all times.
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The front desk service was alright, they need more people to work at the front desk, usually long wait. I gave 5 plus review for the restaurant, two staff, Jose and Tatiana really made us come back to the restaurant for their excellent service. They both were very professional, friendly, and made us feel very comfortable. Unfortunately, I was only served by them for 2-3 days. For some reason, when they served the food, it came hot and nicely placed on the proper plate. Felt good positive energy from them. Gracias, Jose and Tatiana Pura Vida
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Date of stay: April 2022
Location
Service
Sleep Quality
Helpful
Response from Channel Manager, Propietario at Hotel Barceló San José
Responded 4 weeks ago
Thank you very much for sharing this great review of your recent stay at Barceló San José. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.
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the staff was rude and not helpful! my keycard didn't work had to have them fix it everyday of my stay! i paid for breakfast during my stay and they didn't honor it even though orbitz reps called AND e-mailed confirmation of breakfast! i called the front desk for utensils and they never showed up. we asked for the shuttle from the airport and first they said 4:30 then they said no so we waited and one showed up at 4:30 i will NEVER stay at this hotel again!
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Date of stay: April 2022
Value
Rooms
Service
Helpful
Response from Channel Manager, Propietario at Hotel Barceló San José
Responded Apr 19, 2022
Although we sincerely regret your disappointment with your stay at Barceló San José, we would like to thank you for sharing your opinion, as it helps us identify areas for improvement and act immediately in order to improve our customers' experience at the Barceló San José. future. We have taken good note of all your comments and we will pass them on to our managers for information and subsequent review. Once again, thank you for your visit and constructive criticism, we hope you had a safe trip home and we would like to have the pleasure of serving you again in our hotels assuring in advance of our best intentions at all times. Thank you again for your visit and the courtesy of your time, we hope that you had a pleasant journey back home and to be able to restore your faith in our company on a future occasion, ensuring you in advance of our best intentions at all times.
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Last minute stay at this hotel, due an overnight flight delay. Premium room which gives access to complimentary drinks & buffet. Comfortable bed, nice friendly & helpful staff. Food expensive, but large portions. If you use the shuttle to the airport leave plenty of time to get there the traffic in the city is pretty bad.
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Date of stay: April 2022
Value
Cleanliness
Service
Helpful
Response from Channel Manager, Propietario at Hotel Barceló San José
Responded Apr 19, 2022
Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations.
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We arrived at the hotel from the airport at 6pm and we waited two hours to check-in. There was only 1 person and 50 people not knowing what was happening. The rooms are very noisy due to highway proximity. Old carpets and bad service at breakfast. Not 5 star service.
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Date of stay: April 2022Trip type: Traveled
Helpful
Response from Channel Manager, Propietario at Hotel Barceló San José
Responded Apr 13, 2022
Although we sincerely regret your disappointment with your stay in our Barceló San José, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us.
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+1
This is a great hotel. It’s very clean, the staff are extremely helpful , and the food is absolutely delicious . Breakfast was included. Some of the best food I’ve had in my life , I think ingredients just taste better in tropical climates. Would definitely stay again, it’s in a great location and they offer complimentary airport shuttle service.
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Date of stay: January 2022Trip type: Traveled
Helpful
Response from Channel Manager, Propietario at Hotel Barceló San José
Responded Mar 24, 2022
We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló San José was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.
Read more
Friendly team of employees, clean and centrally located about 15 minutes to the city center. They provide shuttle to and from airport, I like the gym facilities. Breakfast was great they have spa attached to the hotel. Dining by the pool… I enjoyed my stay there and will stay there on next trips.
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Date of stay: February 2022Trip type: Traveled
Value
Location
Service
Helpful
Response from Channel Manager, Propietario at Hotel Barceló San José
Responded Mar 21, 2022
We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló San José was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon
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The hotel is located 15 mins from the airport and has good connections to exit San José, and they offer shuttle service from the airport The room was big and comfortable Breakfast was excellent, typical in barcelo hotels , it includes chef cooking omelettes to customer taste Staff was friendly
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Date of stay: March 2022Trip type: Traveled
Helpful
Response from Channel Manager, Propietario at Hotel Barceló San José
Responded Mar 15, 2022
Thank you very much for sharing this great review of your recent stay at Barceló San José. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.
Read more
PRICE RANGE
$77 - $95 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
barcelo san jose palacio hotel san jose, san jose barcelo, barcelo palacio hotel costa rica
FORMERLY KNOWN AS
Barcelo San Jose Palacio
LOCATION
Costa RicaProvince of San JoseSan Jose MetroSan Jose
NUMBER OF ROOMS
254
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Claim Your Listing Frequently Asked Questions about Hotel Barceló San José
Which popular attractions are close to Hotel Barceló San José?
Nearby attractions include Parque La Sabana (0.6 miles), Estadio Nacional (0.6 miles), and El Tablao Flamenco (0.4 miles).
What are some of the property amenities at Hotel Barceló San José?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
Which room amenities are available at Hotel Barceló San José?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Barceló San José?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Barceló San José?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to Hotel Barceló San José?
Conveniently located restaurants include El Novillo Alegre - Sabana, Park Cafe, and Furca.
Are there opportunities to exercise at Hotel Barceló San José?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Hotel Barceló San José have airport transportation?
Yes, Hotel Barceló San José offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Barceló San José?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Barceló San José offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Barceló San José?
The staff speaks multiple languages, including English and Spanish.