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Holiday Inn Aurola San Jose

Traveler (432)
Panoramas (17)
Video (5)


#34 of 80 hotels in San Jose
Welcome! Five-Star hotel offering a great location in San José, Costa Rica As the best 5-star hotel located in the historic city center of San José, Costa Rica, the Hotel Holiday Inn San José AUROLA offers discerning business and leisure travelers a chic, stylish home away from home in the heart of it all. Step inside and experience the glamorous yet cozy lobby featuring an eye-catching mural reflecting the natural beauty of Costa Rica.
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Property amenities
Room service
Free parking
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Airport transportation
Banquet Room
Breakfast Available
Business Center with Internet Access
Casino and Gambling
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Public Wifi
Wheelchair access
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Room features
Air conditioning
Accessible rooms
Family Rooms
Non-smoking rooms
Good to know
Park View
Centrally Located
Hotel links
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100Room tips
Traveler rating
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Popular mentions
The Holiday Inn Aurola hotel in San Jose, Costa Rica displays 5 stars next to their front door, but it is a 2 stars hotel at best. The building is really old and in bad shape; the shower barely provides hot water, the toilets are old, and even the pillows and mattress smell. I
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Response from Katherine May M, Manager at Holiday Inn Aurola San Jose
Responded 2 days ago
As you have brought this matter to our attention , we would like to thank you for giving us the opportunity to make improvements for all our guests. We apologize for any dissatisfaction during you stay and hope that you will consider returning to our Hotel and see all our improvements Best Regards Katherine May Front Desk Manager
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Very dated hotel. Small lobby. Lobby restaurant looks like a hospital canteen. Mold smell throughout the hotel. Televisions are old and beds are tough. Location is downtown San Jose and it is quite walkable in the daytime.
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Response from Katherine May M, Manager at Holiday Inn Aurola San Jose
Responded 6 days ago
We have taken note of all your observations we consider are of a great value to our service and take corrective action We want to extend an apology if our service was not as expected we will be working every day to improve You can take us into consideration for your next visit to San Jose and see the improvement we are going to implement Sincerely Katherine May Front Office Manager
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We stayed here for our first two nights in CR - I haven't stayed at a Holiday Inn in a while, and was very pleasantly surprised how good it was. The check-in and check-out was easy - we were upgraded to the executive level room, which included the use of the executive lounge
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Response from Katherine May M, Manager at Holiday Inn Aurola San Jose
Responded 2 weeks ago
All our staff is in the best disposition to make your stay a great experience That is why all your comments and observations are of a great importance, as they help us to improve each day for all our guest We thank you for giving us your point of view about our Hotel and the service we provide and even more that your stay has been special and wonderful We hope soon , you will visit us again, It will be a pleasure to serve you once again Sincerely Katherine May Front Office Manager
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Nice staff, very good breakfast, and if you walk in 5 minutes you will be in the center. close to park. El personal es muy amable, el desayuno muy bueno y esta situado a 5 minutos andando estaras en el centro. Esta enfrente de un parque.
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Response from Katherine May M, Manager at Holiday Inn Aurola San Jose
Responded 2 weeks ago
For us it is great to receive your comments, these help us to provide the best service possible to all our guests We would like to extend our gratitude for your time you too to write this review and at the same time we are pleased to know that your stay was as expected and that your lodging at our Hotel was wonderful. For us will be special if you choose us as your lodging preference in your next visit to our country , we will be glad to serve you . Sincerely Katherine May Front Office Manager
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Very standard, lots of travelling groups, mostly american, sometimes a tad boisterous. Comfortable beds, decent breakfast, well situated. Nothing to write home about, but a good place to visit San José, and then flee, there us not much to see.
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Response from Katherine May M, Manager at Holiday Inn Aurola San Jose
Responded Apr 16, 2019
Each comment is of great importance for our efforts and the implementation of improvements for which we thank you for your time and your comment about our Hotel Hope to hosto you in the nearest future Katherine May Front Office Manager
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$83 - $119 (Based on Average Rates for a Standard Room)
holiday inn san jose aurola hotel san josesan jose holiday inn
Costa RicaProvince of San JoseSan Jose MetroSan Jose
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