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Sheraton San Jose Hotel

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#5 of 16 Hotels in Escazu
Certificate of Excellence
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Sheraton San Jose Hotel
Sheraton San Jose Hotel
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384 Reviews from our TripAdvisor Community

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Showing 243: English reviews
Kempten, Germany
Reviewed 6 days ago NEWvia mobile

I am a buisness man in Costa Rica and i book fast everyweek the Sheraton Hotel sometimes alone and other times with my wife and the kids. I also brought many times buisness partners to overnight in this beautiful hotel. I shared my opinion on TripAdvisor about Sheraton 3 times, one very negative about the Casino service. The second one...

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Helpful?
Thank Hanzbeer
Newport Beach, California
Reviewed 2 weeks ago via mobile

Slow wifi, next to a noisy freeway and constant barking dogs all night, boring area. Bad and not enough parking. No valet. Casio brings in a seedy crowd. Every time I call the front desk the phone rings for 5 minutes. No respect for SPG Elite. The staffs English is very poor. Grettel the sales manager is awful, poor English...

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Helpful?
Thank byuby5
Turin, Italy
Reviewed 3 weeks ago via mobile

Good, clean, personnel is nice and kind. A good hotel fully within standards. Very clean in the rooms and in the common areas. WiFi works well in the whole hotel. Breakfast is rather normal and they could have done a bit more in terms of quality and variety.

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Helpful?
Thank Marioviaggiatore
Rijswijk, The Netherlands
Reviewed 4 weeks ago via mobile

Amazing room with the most comfortable bed and very luxury bathroom. Staff is great. You can park your car for free close to the entrance. We used the well equiped gym 2 times. Pool a bit small but a nice view from the rooftop. Breakfast was great to. Nice hotel to relax before or after your trip true costa rica....

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Thank maartennig
Caracas, Venezuela
Reviewed November 2, 2016 via mobile

The Sheraton is well located and for the business traveler has all the needs. Their restaurant, without being pretentious does a great job. If Orlando is there you will be well served and can enjoy a good meal.

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Thank billzobel
Marathon, Florida
Reviewed November 1, 2016

We were upgraded to executive king suite on 4th floor. Awesome view from two sides. Super comfy beds. The showers are huge. With a rain type shower head. Excellent breakfast. Made to order omlets. The casino food is really good. We enjoy the free shuttle service to the Multi Plaza. But the best service of all is the 2 guys...

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Helpful?
Thank Tackleboxdave
Sheraton S, General Manager at Sheraton San Jose Hotel, responded to this review

Dear Guest Receive a warm regard. We highly appreciate your comments and we are very happy to know that you really enjoyed your stay with us. Our main objective is to offer memorable experiences and we are very satisfied with your comments. We hope to see you soon! Best Regards!

San Francisco, California
Reviewed October 27, 2016 via mobile

This hotel has a very convenient location in the nicest area of San Jose, Costa Rica. It's about a 10 minute walk to the mall or you can take a free shuttle. There are tons of restaurants near here as well. A lot of reviews complain about the noise from the casino and the rooftop bar but I honestly was...

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Helpful?
Thank gussf04
Sheraton S, General Manager at Sheraton San Jose Hotel, responded to this review

Dear Guest Receive a warm regard from Sheraton san José. It is very important to know the experiences of our guests with the objective of making some improvements. Thank you very much for sharing your experience and for staying with us. we are glad to know you had a great experience and we hope you to visit us again! Best...

Escazu, Costa Rica
Reviewed October 18, 2016

Stayed last week on a business trip and was taken care of. The staff goes above and beyond and will go that extra mile for you and anything you need. Had most meals in the meeting rooms and breakfast in the restaurant, all were excellent. Overall the best value and service in the Escazu area!

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Helpful?
Thank Rafael C
Sheraton S, General Manager at Sheraton San Jose Hotel, responded to this review

Dear Guest Thank you very much for staying with us and for letting us know your experience. It is very important to know our guest´s comments and we are very happy to hear yours. Hope you to visit us soon, it will be a pleasure to have you as our guest once again. Best Regards!!

Toronto, Canada
Reviewed October 17, 2016

Stayed at the Sheraton this past weekend, the night before our flight home. We were amazed with our experience at this hotel. Spacious room with a modern bathroom, as well as king bed that was extremely comfortable. Great views of the mountains, as well as conveniently located beside the Multiplaza. The Casino was also fun, with great live music. Overall...

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1Thank MattGottlieb
Sheraton S, General Manager at Sheraton San Jose Hotel, responded to this review

Dear Guest Receive a warm regard from Sheraton San Jose. We are glad to know you had a great experience, we are always willing to offer memorable experiences and we hope you to keep visiting us to welcome you every time. Best Regards!!

A TripAdvisor Member
Level Contributor
18 reviews
7 hotel reviews
1 helpful vote
Reviewed October 7, 2016 via mobile

This hotel is conveniently located near cima hospital, multiplaza and many restaurants. Rooms are clean and tasteful. Breakfast is included and very good. The only downside is staff. Impossible to get through to reception or room service. They don't seemed to be informed about restaurants, events or things to do in area. I stay here monthly and am always disappointed...

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Thank A TripAdvisor Member
Sheraton S, General Manager at Sheraton San Jose Hotel, responded to this review

Dear Guest We really appreciate your comments, thank you very much for staying with us and for sharing your experience. Your opinion is very important to our improvement, we are very sorry for the inconveniences and we are going to work in solving them as soon as possible. Hope to see you soon back! Best Regards!

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Airport Transportation
  • Laundry Service
  • Multilingual Staff

Additional Information about Sheraton San Jose Hotel

Address: Route 27, 350 Metros Oeste Multiplaza, Escazu 10203, Costa Rica
Location: Costa Rica > Province of San Jose > San Jose Metro > Escazu
Price Range: $94 - $168 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton San Jose Hotel 4*
Number of rooms: 171
Reservation Options:
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Also Known As:
Sheraton San Jose Hotel Costa Rica/Escazu
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton San Jose Hotel staff and other travelers.
8 questions
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Questions? Get answers from Sheraton San Jose Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“On the corners”
 of 5 bubbles Tackleboxdave, Nov 1, 2016 | Read review
“Ask for a room with a view of San Jose”
 of 5 bubbles Z524NYrafaelc, Oct 18, 2016 | Read review
“i stayed in 639, was a large suite, great views, & a tub for those who care”
 of 5 bubbles jpmthumb42, Sep 7, 2016 | Read review
“If you would like a view of the mountains get a room with a balcony”
 of 5 bubbles Tings, Sep 2, 2016 | Read review
“Ask for a room facing away from the highway, and facing the back mountains of the hotel.”
 of 5 bubbles 330gregs, Aug 31, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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