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Sheraton San Jose Hotel

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#6 of 16 Hotels in Escazu
Certificate of Excellence
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Sheraton San Jose Hotel
Sheraton San Jose Hotel
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414 Reviews from our TripAdvisor Community

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Showing 263: English reviews
Province of Guanacaste, Costa Rica
Reviewed 4 days ago NEWvia mobile

The hotel is easy to access and close to everything, the rooms were clean and comfortable, and the costumer service amazing, anything you need they provide and super fast. The breakfast was excellent with different choices for everyone. I would definitely stay there again. The only reason I didn't give it 5 stars is because when I made the reservation...

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Helpful?
Thank GeorSV
Reviewed 1 week ago via mobile

Exceptional customer service!!! Manager Grettel Garcra was very helpful and professional. The front desk agent Johanne Palacios was very helpful and friendly!!! Club lounge staff was friendly(don't rem her name). Everyone was very professional and catered to our every need. The club lounge included with our room was plentiful and delicious. I will stay here again the next time that...

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Helpful?
Thank Nadia1410
Reykjavik, Iceland
Reviewed 2 weeks ago via mobile

We stayed for 2 nights and had simply an amazing time! The staff is really helpful and nice, the rooms are spacious, clean, with gorgeous view and nice beds, the casino is lively and quite big, the gym is good and the breakfast is SUPER! The roof top bar was also very good, we reccomend the food there more than...

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Helpful?
Thank PerlaMagg
Bolivia
Reviewed 2 weeks ago

The hotel really responds to the brand; rooms are light and large, service is good, breakfast has great variety, coffee cups are large!! so good, with Costa Rican coffee being so good!! There is a nice bar in the lobby, and a casino for those who like gambling. I would recommend it for a stay, either on business or tourism....

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Thank Arturo65
Reviewed 2 weeks ago

Spent a week using it as a base. Room was ok, bed too soft for me but big enough, bathroom was fine. Breakfast was typical if unimaginative, staff seemed mostly uninterested. Bartender downstairs couldn't remember the simplest orders. The hotel wifi was down for 5 of the 7 days which didn't help booking tours.

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1Thank Paul S
Sheraton S, Manager at Sheraton San Jose Hotel, responded to this review

Dear Guest Receive a warm regard from Sheraton San Jose. We really appreciate your comments about your recent stay, thank you very much for sharing your experience. Your opinion is very important to our improvement. We are very sorry for the inconveniences you had and we it is important to let you know that weare already working on it. in...

Deming, New Mexico
Reviewed 3 weeks ago

This hotel has all the amenities of a Sheraton Hotel but on a smaller scale. Our room had two queen sized bed with white comforters and decorated in a contemporary style. The hotel is about five years old. Breakfast every day, which is included, was buffet style and had everything from design your own omelette to fruits, croissants and banana...

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Helpful?
Thank Solange1126
Sheraton S, Manager at Sheraton San Jose Hotel, responded to this review

Dear Guest Thank you very much for staying with us and for sharing your experience. We are delighted to hear that we have met your expectations and we hope you to keep visiting us so we can offer you a memorable experience every time. Best Regards!

Jaco, Costa Rica
Reviewed 4 weeks ago via mobile

We just stayed in Sheraton hotel once for one night, but it was great. They are pet-friendly, the rooms have beautiful views to San Jose city and the bed was really comfortable. We also enjoyed the breakfast a lot. The location is close to downtown and big shopping center. Highly recommend to everyone staying in San Jose.

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Helpful?
Thank Lina M
Sheraton S, Manager at Sheraton San Jose Hotel, responded to this review

Dear Guest With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your opinion is very important to our improvement. It is great to know that you had a nice stay, we hope to see you soon it is going to be a...

Reviewed 4 weeks ago

The hotel is very pleasant. The food is good and the rooms are nice. It has a nice bar in the first floor great to lounge and a rooftop bar that is fun at night. The only bad thing is that you can listen to the bar music from your room on weekends.

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Helpful?
Thank chryshpisano
Sheraton S, Manager at Sheraton San Jose Hotel, responded to this review

Dear Guest Your commnets are very important to our improvement, thank you very much for sharing your experience. our main objective is to have satisfied guests and we are very happy to know that we could meet your expectations. Thank you for staying with us, we hope to see you soon! Best Regards!

Nosara
Reviewed January 13, 2017

We drove 3.5 hours on Dec 24th to stay at the Sheraton and play poker in the casino.....which is advertized on their website as open seven days a week. The casino shut at 8pm that night......with narry a mention on the website. It is not rocket science to put a little caviat on your site for these kinds of things......we...

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2Thank Rainer H
Sheraton S, Manager at Sheraton San Jose Hotel, responded to this review

Dear Guest We really appreciate your comments about your recent stay, thank you very much for sharing your experience. Your opinion is very important to our improvement. We are very sorry for the inconveniences and we already took actions in collaboration with the casino to avoid this from happening in the future. We are going to do our best to...

San Francisco, California
Reviewed January 13, 2017

We enjoyed our stay in Sheraton. People are friendly, we love the buffet breakfast very much. It is a complimentary one. Only one disappointment is the restaurant do not open in the evening and the lunch time is too short too. However, we love the buffet breakfast with high quality, the fresh fruits are very good especially the papaya. Walking...

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Helpful?
Thank 101sweety
Sheraton S, Manager at Sheraton San Jose Hotel, responded to this review

Dear Guest Your opinion is very important to our improvement. It is great to know that you had a nice stay, we hope to see you soon it is going to be a pleasure to have you as our guest an offer you a memorable experience. Thank you for staying with us! Best Regards!

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Club Executive Room, King Bed with Balcony (57)
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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation

Additional Information about Sheraton San Jose Hotel

Address: Route 27, 350 Metros Oeste Multiplaza, Escazu 10203, Costa Rica
Location: Costa Rica > Province of San Jose > San Jose Metro > Escazu
Price Range: $104 - $283 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton San Jose Hotel 4*
Number of rooms: 171
Reservation Options:
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Also Known As:
Sheraton San Jose Hotel Costa Rica/Escazu
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton San Jose Hotel staff and other travelers.
9 questions
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Questions? Get answers from Sheraton San Jose Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“High floors offer great views”
 of 5 bubbles Arturo65, 2 weeks ago | Read review
“Higher floor”
 of 5 bubbles 101sweety, Jan 13, 2017 | Read review
“Don't do it-not even if it's free.”
 of 5 bubbles Mistresshc, Jan 7, 2017 | Read review
“"Rooms with balcony are awesome"”
  • great views from the room/balcony
 of 5 bubbles idrovoviva, Dec 22, 2016 | Read review
“The rear of the hotel.”
 of 5 bubbles traveledbefore, Dec 11, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question