Crocs Resort & Casino

Crocs Resort & Casino

Pastor Diaz Ave Barrio Los Faroles, Jaco, Garabito Municipality 61101 Costa Rica
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Panorama at the Croc's Casino Resort
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Room & Suite (264)
What is Travelers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travelers and are ranked in the top 1% of properties worldwide.
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Fully refundable before Fri, Jun 7
No prepayment needed
$172
Fully refundable before Thu, Jun 6
Go to your Happy Price
$172
Fully refundable before Sat, Jun 1
No booking fees
Only 1 left at
$145
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About

4.0
#8 of 38 hotels in Jaco
Location
4.5
Cleanliness
4.6
Service
4.3
Value
4.1
This award is our highest recognition and is presented annually to the top 1% of businesses across select categories.
Croc’s is a luxurious, full-service resort, situated ocean-front on the quiet end of Jaco Beach, Costa Rica. We are located just 90 minutes from Juan Santamaría International Airport and offer spectacular views of the Pacific Ocean, surrounding valley, and mountains.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Airport transportation
Secured parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Shallow end in pool
Fence around pool
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Complimentary Instant Coffee
Complimentary welcome drink
Happy hour
Kids' meals
Outdoor dining area
Snack bar
Poolside bar
Casino and Gambling
Billiards
Evening entertainment
Waterslide
Board games / puzzles
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Laundry service
Ironing service
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Bath / shower
Private balcony
Safe
Telephone
Wardrobe / closet
Bottled water
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
Room types
Mountain view
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Harbor View
Mountain View
Languages Spoken
English, Spanish

Location

Pastor Diaz Ave Barrio Los Faroles, Jaco, Garabito Municipality 61101 Costa Rica
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 56 out of 100
56
Juan Santamaria Intl Airport
39.7 mi
See all flights
Tambor Airport
26.8 mi
See all flights
4.0
4.0 of 5 bubbles1,675 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Crocs Resort & Casino garners high marks for its spotless environment and commendable service, though some guests have experienced slower service and pricey bar tabs. While the clean, ample rooms with scenic views are a hit, the value proposition is debated due to steep prices for drinks, pool access, and dining. The resort's pool and dining variety receive plaudits, despite criticisms of cost and pool use policies. The inviting ambience caters well to both families and adults, and its serene location near attractions and beaches is frequently highlighted by visitors.
Location
Convenient
Atmosphere
Inviting
Rooms
Comfortable
Value
Expensive
Cleanliness
Immaculate
Service
Attentive
Amenities
Well-appointed

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Detailed Reviews
Tbstjn wrote a review Jan 2020
Ljubljana, Slovenia6 contributions1 helpful vote
3.0 of 5 bubbles
If you like a hotel for the mases without a caracter, you could like this one. The rooms and the location is nice, however you are treated worse than in a hostel. You only get one cup and one glass (not two) despite being two guests. Also you only get one shower cap and the tinies of all shower gels, shampoos and conditioners. If you ask for more, the personal brings you more. But you have to ask for every single thing. Also, the personal at the pool is a disaster. If they dont understand you, they just dont bring you what you ordered. The average time I had to wait for a coctail is 25 minutes. If I had an all inclusive, i would be furious. At breakfast you are seated. They have their own set of rules. If you decide to ask for a different table than they wanted to give you, its a problem. With a completely empty restaurant they didnt want to give us a table for 4 and we had to wait 5 minutes to put napkins and forks on the table. Its just dissapointing because one would expect to be treated better for the price you pay.
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Date of stay: January 2020Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM_Front_Desk, General Manager at Crocs Resort & Casino
Responded Jan 24, 2020
Though you appreciated our fabulous room and ideal location, we're sorry that we dropped the ball when it came to our service. Please accept our apologies for letting you down as this is not typical feedback we receive. We'll have your comments reviewed with the team as guest satisfaction is our top priority. Should you return to Jaco, we hope for the chance to make it up to you.
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Deborah D wrote a review Feb 2020
5 contributions1 helpful vote
4.0 of 5 bubbles
If you want a resort experience in Jaco, this is a great option. It's located on the north side of the beach, which provided some of the best views of the sunset (February) and a quieter experience. The staff was friendly and accommodating and always seeking feedback.
Pros: The rooms were spacious, the concierge was helpful, the pool was fun, the breakfast buffet was really good, and Adacus was outstanding.
Cons: The Mexican restaurant was just terrible. It was a white boy menu. Our table went through an entire bottle of hot sauce to provide any flavor. I gave tactful feedback to the server and he seemed genuinely thankful for it. That as on a Tuesday night though and the hotel was not very populated so its possible that the ingredients weren't fresh.
Another weird thing was the way you are able to charge things to the room. My partner and I didn't do All Inclusive since we don't drink, but in order to charge meals to the room, I had to go to the front desk and establish "credit" by giving them my card and telling them how much to hold on it. They already had my card info for incidentals so I didn't understand this, but maybe it's not as uncommon as I thought?
Overall, it was a great trip if you like Resort stuff. I preferred to play in the ocean and walk through the town so I'm unsure if I would stay again but would highly recommend for families or people who love all-inclusive.
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Date of stay: February 2020
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Room Tip: Mountain view with a balcony was great but at night, the ocean sounds better.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM_Front_Desk, General Manager at Crocs Resort & Casino
Responded Feb 18, 2020
It was a pleasure to welcome you during your recent visit and we appreciate you taking the time to share your constructive comments. We're glad to hear that you appreciated our beautiful location and had the opportunity to enjoy the view of the sunset and the beach. We're also pleased that you welcomed the attentive and efficient service our team provides. Your feedback regarding the food is gratefully received as this enables us to continually see where we could be doing even better. We do offer different levels of all-inclusive packages as a convenient option for our guests. Thanks again, and we hope that you'll consider staying with us again the next time you're visiting the area.
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Isabel G wrote a review Mar 2020
Houston, Texas2 contributions
4.0 of 5 bubbles
I cannot say enough good things about the staff! Everyone was super attentive and the chefs really know their trade. The quality of the food was good. If you could get it... we had the all inclusive package and we had to make dinner reservations in advance for every day, which proved difficult because we did not know in advance when we would want to eat. Only Saturday and Friday night there was a buffet option. Most days the preferred time was not available and then when we were still in the restaurant at the time we wanted it was totally empty! There were also times where no food was available, except at the bar which was not included in our package. We ended up ordering out once. I would not do the all inclusive again.
The property was really nice. The pool was great and the water was awesome, not overloaded with chlorine like some hotel pools. We had the VIP suite which was the nicest room I have ever stayed in. More amenities than we could even use. We never saw a housekeeper, but they appeared at just the right time and the room was suddenly clean like magic. The pool was so much nicer than the beach that we did not lay there but it’s nice for walks, dips and sunsets are spectacular. The hotel is right near a river where we could go exploring. I would go again, but not all inclusive.
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Date of stay: March 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Crocs Resort & Casino
Responded Mar 6, 2020
Dear Isabel, It's great to hear your positive thoughts on our first-rate accommodations, delectable food, and excellent hospitality. Your feedback about the dinner has been forwarded to the team for review. We look forward to sharing more wonderful moments with you at Croc's Resort & Casino on your return to Jaco!
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dtm wrote a review Mar 2020
Atlanta, Georgia6 contributions
5.0 of 5 bubbles
Everything was amazing!!! The resort is beautiful and has a wonderful beach view. We did all inclusive package and the food and drinks definitely did not disappoint. I loved how each restaurants manager came around to make sure everything was going well and even asked for critiques of their restaurants. We easily booked excursions at concierge desk and even found something the same day. I wish their were more on site activities and a late night bar and restaurant but otherwise everything was excellent. Downtown is a short 5 minute ride and only like 2,000 colones or $2 or $4. We will definitely be back
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Date of stay: March 2020Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Crocs Resort & Casino
Responded Mar 4, 2020
It's lovely to hear that you had an excellent time during your recent visit to Croc's Resort & Casino. It's fantastic to learn that the on-site restaurant and the scenic view of the beach from your well-appointed room became the highlights of your time with us. During your next adventure in Jaco, depend on us again for another exceptional stay.
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Latesha K wrote a review Jul 2020
Charlotte, North Carolina4 contributions2 helpful votes
5.0 of 5 bubbles
I came to this resort for a solo birthday trip. I was turning the big 30 and had no one to travel with me so after doing extensive research, I decided on this resort for my first solo trip. It was the BEST decision I could’ve made. From the moment I stepped off the plane I was amazed by the customer service with my flight transport. It did take a little while to get to the resort but I didn’t mind as I was taking numerous photos and enjoying the scenery. Check in was a little of a hassle, but not due to the resort. My flight got cancelled numerous times (go figure Spirit) and I booked my stay through a third party and the third party was still trying to charge me for the additional day I wasn’t there. Luckily the manager at the front desk took care of everything for me!

My room was amazing!! I had never seen a hotel room like it before (I will attach photos). It was spacious, clean, and I had a phenomenal view. This is an all inclusive resort so each night I would switch up which restaurant I would eat at (The breakfast selection was always my favorite part of the day). On my last night, I ate at the Italian restaurant. The staff sung Happy Birthday and completely went out of their way to make my night special.

During the duration of my stay, I booked a few excursions. The concierge manager Mr Kelvin Flores was patient with me and gave great recommendations for last minute excursions. Finally, I booked horseback riding in the rainforest (Where the final destination was a waterfall that we were able to jump in) and ATV riding. This was the most beautiful experience I’ve ever encountered. I also met some of the most amazing people during my trip.

My birthday trip was a success and it was all because of every single member at Croc’s Resort. I was very hesitant and nervous traveling in a new country by myself but I felt relieved after my stay here. I definitely recommend this hotel/resort 100% and whenever the COVID restrictions lift as far as traveling, I will definitely be going back to Costa Rica and staying at Croc’s!

Thank you to everyone there for making my birthday a memorable event for me!

(Update: unfortunately I can’t post videos but those were where my waterfall and rainforest recordings were)

-Latesha K 💞
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Date of stay: November 2019Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jennifer Hascall, Marketing at Crocs Resort & Casino
Responded Jan 9, 2021
Dear Latesha, Thank you for your very detailed review. We are so happy that you enjoyed the hotel, the excursions and especially our staff. Costa Rica has some of the most amazing excursions to experience - hope you can come back to try some more.
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NYCnomads wrote a review Feb 2020
New York City, New York44 contributions4 helpful votes
4.0 of 5 bubbles
We stayed at this hotel in April of 2018. The hotel was very nice - the room was clean, spacious and modern; hotel amenities were also very nice. The salt water pool was great! We loved the little cafe behind the front desk. We ate a little of everything during our week stay. We especially enjoyed the huge empanadas. The staff at the cafe were friendly and accommodating. The staff throughout the hotel were also friendly and accommodating; especially at the front desk, they didn't hesitate to answer our many questions. We booked a few excursions through the hotel. We took daily walks to the town, there are very good restaurants in town. Every evening, we walked back to the hotel on the beach, so we could enjoy the sunset.

The only thing we didn't enjoy was the Mexican restaurant. The food was over priced for the quality. We dined there twice. We've had better, more flavorful and authentic tasting Mexican food at home in New York City. I can't remember the name of the dish, but I do remember that the mole sauce was thick and flavorless.

We definitely recommend this hotel. Just go into town for dinner, there are many excellent places to dine.
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Date of stay: April 2019Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Crocs Resort & Casino
Responded Feb 22, 2020
Dear Cyn, Thank you for taking the time to share your feedback. We pride ourselves on our amenities, so we are delighted you took delight in them as well. You can be sure that our team will always deliver excellent service. Your comments regarding our restaurant will be noted as we want to improve. Your recommendation is appreciated and we cannot wait to see you again at Croc's Resort & Casino!
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GClads wrote a review Feb 2020
Gold Coast, Australia41 contributions32 helpful votes
1.0 of 5 bubbles
We purchased 6 nights online through them directly, we had just come from
7 days in Colorado skiing.
Super excited , and let down straight away.
It’s sooo expensive $26 for 3 bottles of water . Food and drink off the chart.
The rooms are very noisy there is no carpet anywhere which makes it noisey and the corridor is very very noisey. A bottle of spray sun block is $35 USD not kidding .
My partner came a few days after and had to pay $45 extra per night .
Be warned!! you are paying per person not per room like every hotel you have probably ever stayed at. They charge per person . It’s Basically a racket.

The staff are friendly which is nice.
They give you a wrist band to wear the whole time you are there. If you don’t they think you are up to no good and pull you up every time.

The whole experience was costly and not a fun environment.
I strongly recommend against it .
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Date of stay: February 2020Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM_Front_Desk, General Manager at Crocs Resort & Casino
Responded Feb 10, 2020
While we are happy to know that our friendly staff impressed you, it saddens us to hear that certain aspects of your stay were not up to your standards. We wish that we had been made aware of any inconvenience as our friendly team is always happy to remedy anything less than ideal. AThe store inside the hotel is managed by a third party and set up their own prices. Our colored bracelets are distributed to easily determine which package each guest has chosen like any other All-Inclusive Resort. We hope you give us another shot and allow us the opportunity to earn your recommendation.
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Evan R wrote a review Feb 2022
1 contribution
5.0 of 5 bubbles
We were just as impressed with Crocs on our second visit. The grounds are beautiful, the staff is friendly and helpful, and the food is fantastic. The talented executive chef and pastry chefs did not disappoint! While our primary goal this trip was to relax by the pool and beach, Crocs offers numerous excursion opportunities, whether a trip to Manuel Antonio National Park or Isla Tortuga, zip lining, monkey and wildlife tours, or a myriad of other activities. The heart of the town of Jaco is walkable and filled with other dining opportunities and nightlife. The staff takes COVID protocols seriously, as staff were good about wearing masks and the property was constantly cleaned and disinfected. The pool is spotless and sparkling, and the staff was proactive in taking care of all our food and drink needs. We cannot wait to go back!
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Date of stay: January 2022
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: We enjoyed having a balcony to watch the sunset over the ocean. The mountain views on the other...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Community Manager, Marketing at Crocs Resort & Casino
Responded Feb 6, 2022
Dear guest, We're thrilled to be your Go-To spot in Jaco - we can't ask for a better compliment. We'll make sure that we pass along your comments to our Chefs. We have a brand new menu coming out soon for Los Cuates with some pretty spectacular choices. Thanks so much for taking the time to comment and we look forward to your next visit. Pura Vida!
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Marty W wrote a review Apr 2020
Greenville, South Carolina5 contributions3 helpful votes
1.0 of 5 bubbles
My brother and I were looking forward to staying here while we were in Jaco; however that never happened. I booked in November for a trip in February, and January I received an email from Croc's asking me to review my stay. Obviously I hadn't stayed there yet and was concerned so I called the hotel. I was told in short order that the mistake was mine, because their booking system doesn't make mistakes, and that the reservation was non refundable ($250 a night). After that I was instructed by a manager to write Croc's an email taking responsibility for MY mistake, and ask them if they could work with me to correct MY mistake. I could't believe the arrogance of this manager. I guess it was easy for her to be arrogant since they already had my money. BUYER BEWARE!!!
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jennifer Hascall, Marketing at Crocs Resort & Casino
Responded Jan 5, 2021
Hello Marty, We are so sorry that you had this terrible experience with our reservations department. I agree that this is a shameful way to treat a guest. If it helps even a little that person is no longer here. Please feel free to call the reservations department to talk to a manger to see if we can make it up to you.
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Eleanor wrote a review Mar 2020
1 contribution
5.0 of 5 bubbles
and great food!
Cocktail for $1 at the casino, and casino machines also treated me well.
Golf club just few minutes away and bus stop is walking distance (270 colonies maybe .50 per person, they might also take $1 if you dont have colonies). It was worth the short ride to Herradura, 45 minutes one way ride.
I highlyrecommend this resort. ELEANOR
Read more
Date of stay: March 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Room Tip: Waterfront rooms are the best, and enjoy listening to the waves, and the view from your own...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Crocs Resort & Casino
Responded Mar 16, 2020
Dear Eleanor, It makes us proud to receive your positive feedback on our friendly service and terrific amenities, all in an ideal location. Thank you for your recent visit to Croc's Resort & Casino, and come back soon for another enjoyable experience!
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April H asked a question Mar 2024
Houston, Texas
Are outside food and drinks allowed in the pool area?
Answer from Bernadette T
1 contribution
No, they aren’t
Marty M asked a question Nov 2022
Long Beach, California2 contributions1 helpful vote
Does Croc's Casino have Live entertainment: Music, Comedy ??
Detroit, Michigan
Usually in high season there is music on Friday and Saturday. In the low season on special nights.
Detroit, Michigan
Yes there is!
Detroit, Michigan
Yes the casino is open!! Tables and slots and a sports bar with AC and largest screen in town. Great vibe.
Detroit, Michigan
The hotel is not all inclusive, but often includes breakfast.
Eileen R wrote a tip May 22
Burlington, New Jersey38 contributions58 helpful votes
5.0 of 5 bubbles
"Everything was perfect for our vacation."
Read full review
Robert W wrote a tip May 13
1 contribution
5.0 of 5 bubbles
"Worth getting ocean view"
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fatosarn wrote a tip May 3
18 contributions5 helpful votes
2.0 of 5 bubbles
"Nice pool enjoy it. But I would choose another hotel definitely."
Read full review
DLW126 wrote a tip Apr 2024
Hilton Head, South Carolina72 contributions33 helpful votes
5.0 of 5 bubbles
"Tip to future guests. Go in to town and rent a golf cart. That was a total score!"
Read full review
Bonnie T wrote a tip Apr 2024
Tampa, Florida14 contributions1 helpful vote
5.0 of 5 bubbles
"They offer a large variety of tours in the area. Ask for the concierge services at check in."
Read full review
Not the right property for you?
There are more places to choose from in the Jaco area.
PRICE RANGE
$165 - $239 (Based on Average Rates for a Standard Room)
LOCATION
Costa RicaProvince of PuntarenasGarabito MunicipalityJaco DistrictJaco
NUMBER OF ROOMS
169
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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CROCS RESORT & CASINO $155 ($̶2̶1̶4̶) - Updated 2024

Frequently Asked Questions about Crocs Resort & Casino
Which popular attractions are close to Crocs Resort & Casino?
Nearby attractions include The Loft Nightlife (0.03 miles).
What are some of the property amenities at Crocs Resort & Casino?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Crocs Resort & Casino?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Crocs Resort & Casino?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Crocs Resort & Casino?
Yes, free parking, secured parking, and street parking are available to guests.
What are some restaurants close to Crocs Resort & Casino?
Conveniently located restaurants include El Manglar Restaurante & Bar, Soda Raquel, and Chinita Pacific.
Are there opportunities to exercise at Crocs Resort & Casino?
Yes, guests have access to a pool and a fitness center during their stay.
Does Crocs Resort & Casino have airport transportation?
Yes, Crocs Resort & Casino offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Crocs Resort & Casino located near the city center?
Yes, it is 0.3 miles away from the center of Jaco.
Does Crocs Resort & Casino offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Crocs Resort & Casino?
The staff speaks multiple languages, including English and Spanish.
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