We stayed here for 7 nights from Dec 31, 2020 through Jan 7, 2021. The hotel is beautiful, the pool is stunning and the service is fantastic. The staff go out of there way to accommodate you and are very happy to. The pool is just beautiful and is 4 giant round pools all connected with bridges, a slide, lots of water fountains and even a beautiful waterfall with seating. There are lounge chairs built into shallow water, it’s really quite lovely. Lots of seating around edge of pool and several whirlpool tubs attached to pool. Plenty of places for families and couples to relax, yet not too busy seeing the whole pool at once. Lots of seating around pool with umbrellas and shaded areas. Grounds are well kept. We would definitely stay here again. It’s a little off balance with the covid nonsense, but no masks required at restaurants or at pool or beach. Only really inside businesses in Jaco. Also, the stay included breakfast and the menu is wide in choices sit down table service. The breakfast was fantastic every morning, we tried a different breakfast each day and favoured them all! Would highly recommend this hotel. Unfortunately the casino wasn’t opened nor some of the restaurants. You had to ask for room service when needed etc. Towels for pool daily exchange. The staff make this hotel. Great location right beside quiet part of beach in Jaco. Would definitely recommend this hotel. …
We were so lucky to find this beautiful, friendly hotel in Jaco, Costa Rica. We spent a week here and loved every minute of it! The views from our room were amazing and the pool was very clean and so much fun to use. Staff was always courteous and helpful and the food was delicious! We were very happy with our decision to stay here and would definitely come back again!
I would have wrote this review when I was at the resort but the wifi was the worse signal of any place I been to in a long long time. It has nothing to do with the area because Kolbi/Ice cell phone service works great. I just did not want to use all my trips data in one place. Positive about this resort it is clean and the outside pool area is nice. The people who work their are very nice. After this nothing is good about resort. A few days prior to arriving their website stated everything would be open fully on 12/18/2020, if they were not planning to open up fully they should have contacted their guest prior to their arrival. The resort seems like it is going out of business. The lights are not on or bright in most of the resort, very dark. Most of all the restaurants are closed you can get chef special in one restaurant. Elevator on our floor missing button, could only use one elevator, the resort could have open up the service elevator to help people with this inconveniences. Our shower tub would not drain, we asked everyday for someone to fix, never was fixed while we were there. Our trip got changed and had to stay an extra night, I asked if we could get a discount for the extra night, we were charged more than what I could have booked it on Expedia or any other trip sites. Not happy would never stay there again or recommend.…
I wouldn't want to experience Costa Rica at any other resort! The staff was friendly and helpful, it was such a pleasure speaking to each of them. We stayed in a room with an ocean view which was perfect to wake up to every morning. Wouldn't change anything about my stay. Thank you Croc's!
I came to this resort for a solo birthday trip. I was turning the big 30 and had no one to travel with me so after doing extensive research, I decided on this resort for my first solo trip. It was the BEST decision I could’ve made. From the moment I stepped off the plane I was amazed by the customer service with my flight transport. It did take a little while to get to the resort but I didn’t mind as I was taking numerous photos and enjoying the scenery. Check in was a little of a hassle, but not due to the resort. My flight got cancelled numerous times (go figure Spirit) and I booked my stay through a third party and the third party was still trying to charge me for the additional day I wasn’t there. Luckily the manager at the front desk took care of everything for me! My room was amazing!! I had never seen a hotel room like it before (I will attach photos). It was spacious, clean, and I had a phenomenal view. This is an all inclusive resort so each night I would switch up which restaurant I would eat at (The breakfast selection was always my favorite part of the day). On my last night, I ate at the Italian restaurant. The staff sung Happy Birthday and completely went out of their way to make my night special. During the duration of my stay, I booked a few excursions. The concierge manager Mr Kelvin Flores was patient with me and gave great recommendations for last minute excursions. Finally, I booked horseback riding in the rainforest (Where the final destination was a waterfall that we were able to jump in) and ATV riding. This was the most beautiful experience I’ve ever encountered. I also met some of the most amazing people during my trip. My birthday trip was a success and it was all because of every single member at Croc’s Resort. I was very hesitant and nervous traveling in a new country by myself but I felt relieved after my stay here. I definitely recommend this hotel/resort 100% and whenever the COVID restrictions lift as far as traveling, I will definitely be going back to Costa Rica and staying at Croc’s! Thank you to everyone there for making my birthday a memorable event for me! (Update: unfortunately I can’t post videos but those were where my waterfall and rainforest recordings were) -Latesha K 💞…
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