Croc's Resort & Casino

1,372 reviews

#11 of 41 Hotels in Jaco

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Av Pastor Diaz 300 Meters From the Bridge Provincia de Puntarenas, Jaco, Garabito Municipality 61101 Costa Rica

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Guests1 room, 2 adults, 0 children

$185

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Free cancellation until 04/01/21

$193

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Free cancellation until 04/12/21

$193

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Panoramas (14)

Room & Suite (229)

About

4.0

Very good

1,372 reviews

#11 of 41 hotels in Jaco

Location

Cleanliness

Service

Value

Travelers' Choice

Croc’s is a luxurious, full-service resort, situated ocean-front on the quiet end of Jaco Beach, Costa Rica. We are located just 90 minutes from Juan Santamaría International Airport and offer spectacular views of the Pacific Ocean, surrounding valley, and mountains.

Full view

Property amenities

Free parking

Free High Speed Internet (WiFi)

Pool

Fitness Center with Gym / Workout Room

Bar / lounge

Beach

Bicycle rental

Airport transportation

Secured parking

Wifi

Hot tub

Pool / beach towels

Outdoor pool

Coffee shop

Restaurant

Breakfast available

Snack bar

Poolside bar

Casino and Gambling

Billiards

Waterslide

Board games / puzzles

Car hire

Conference facilities

Banquet room

Meeting rooms

Spa

Body wrap

Couples massage

Facial treatments

Full body massage

Manicure

Massage

Pedicure

Salon

Steam room

Waxing services

Baggage storage

Concierge

Convenience store

Currency exchange

Gift shop

Non-smoking hotel

Shops

Sun loungers / beach chairs

Sun umbrellas

ATM on site

24-hour front desk

Laundry service

Ironing service

Room features

Blackout curtains

Air conditioning

Desk

Housekeeping

Interconnected rooms available

Refrigerator

Cable / satellite TV

Complimentary toiletries

Private balcony

Safe

Telephone

Wardrobe / closet

Bottled water

Clothes rack

Wake-up service / alarm clock

Flatscreen TV

Room types

Mountain view

Ocean view

Non-smoking rooms

Suites

Good to know

HOTEL CLASS

HOTEL STYLE

Great View

Modern

Languages Spoken

English, Spanish

Location

Full view

50Car recommended

Grade: 50 out of 100

18Restaurantswithin 0.75 miles

3Attractionswithin 0.75 miles

Contact

Av Pastor Diaz 300 Meters From the Bridge Provincia de Puntarenas, Jaco, Garabito Municipality 61101 Costa Rica

Getting there

Juan Santamaria Intl Airport40 miSee all flights

Tambor Airport27 miSee all flights

Rental CarsSee rental cars from $14/day

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1,372Reviews83Q+A100Room tips

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Popular mentions

Linda L wrote a review Jan 4

Ottawa, Canada25 contributions4 helpful votes

Very nice hotel

We stayed here for 7 nights from Dec 31, 2020 through Jan 7, 2021. The hotel is beautiful, the pool is stunning and the service is fantastic. The staff go out of there way to accommodate you and are very happy to. The pool is just beautiful and is 4 giant round pools all connected with bridges, a slide, lots of water fountains and even a beautiful waterfall with seating. There are lounge chairs built into shallow water, it’s really quite lovely. Lots of seating around edge of pool and several whirlpool tubs attached to pool. Plenty of places for families and couples to relax, yet not too busy seeing the whole pool at once. Lots of seating around pool with umbrellas and shaded areas. Grounds are well kept. We would definitely stay here again. It’s a little off balance with the covid nonsense, but no masks required at restaurants or at pool or beach. Only really inside businesses in Jaco. Also, the stay included breakfast and the menu is wide in choices sit down table service. The breakfast was fantastic every morning, we tried a different breakfast each day and favoured them all! Would highly recommend this hotel. Unfortunately the casino wasn’t opened nor some of the restaurants. You had to ask for room service when needed etc. Towels for pool daily exchange. The staff make this hotel. Great location right beside quiet part of beach in Jaco. Would definitely recommend this hotel. …

Date of stay: January 2021Trip type: Traveled as a couple

Helpful

Response from Jennifer Hascall, Marketing at Croc's Resort & Casino

Responded 2 weeks ago

Hello Linda, thank you for the rave review! Believe me it makes us so happy that you enjoyed your stay at Croc's Resort. We think our pool is one of our best features and are thrilled you like it too. Please come back soon. Pura Vida!

Tour484005 wrote a review Jan 3

3 contributions1 helpful vote

Fantastic week in paradise

We were so lucky to find this beautiful, friendly hotel in Jaco, Costa Rica. We spent a week here and loved every minute of it! The views from our room were amazing and the pool was very clean and so much fun to use. Staff was always courteous and helpful and the food was delicious! We were very happy with our decision to stay here and would definitely come back again!

Date of stay: December 2020

Helpful

Response from Jennifer Hascall, Marketing at Croc's Resort & Casino

Responded 2 weeks ago

Dear guest, so happy you enjoyed your stay here at Croc's. It always makes the staff content that our guests appreciate them. We will be so thrilled to have you visit again. Pura Vida!

Robert D wrote a review Jan 1

Bávaro37 contributions3 helpful votes

Many Better Places

I would have wrote this review when I was at the resort but the wifi was the worse signal of any place I been to in a long long time. It has nothing to do with the area because Kolbi/Ice cell phone service works great. I just did not want to use all my trips data in one place. Positive about this resort it is clean and the outside pool area is nice. The people who work their are very nice. After this nothing is good about resort. A few days prior to arriving their website stated everything would be open fully on 12/18/2020, if they were not planning to open up fully they should have contacted their guest prior to their arrival. The resort seems like it is going out of business. The lights are not on or bright in most of the resort, very dark. Most of all the restaurants are closed you can get chef special in one restaurant. Elevator on our floor missing button, could only use one elevator, the resort could have open up the service elevator to help people with this inconveniences. Our shower tub would not drain, we asked everyday for someone to fix, never was fixed while we were there. Our trip got changed and had to stay an extra night, I asked if we could get a discount for the extra night, we were charged more than what I could have booked it on Expedia or any other trip sites. Not happy would never stay there again or recommend.…

Date of stay: December 2020

Location

Cleanliness

Service

Helpful

Response from Jennifer Hascall, Marketing at Croc's Resort & Casino

Responded 2 weeks ago

Dear Guest, Clearly we failed you during your stay at Croc's. We will make sure all the appropriate departments work on their issues and try to do better. We have only been open two weeks after months of closure due to Covid so we can use this to regroup. Although we never like to get a negative review we will count it as an opportunity to make improvements. Please accept our sincere apologies.

Cally Olsen wrote a review Dec 2020

1 contribution

Beautiful and comfortable

I wouldn't want to experience Costa Rica at any other resort! The staff was friendly and helpful, it was such a pleasure speaking to each of them. We stayed in a room with an ocean view which was perfect to wake up to every morning. Wouldn't change anything about my stay. Thank you Croc's!

Date of stay: December 2020

Location

Cleanliness

Service

Helpful

Response from Jennifer Hascall, Marketing at Croc's Resort & Casino

Responded 2 weeks ago

Hello Callypso, Thank you so much for the kind words about our resort. We're so glad you enjoyed yourself. Please come back soon and Pura Vida!

Latesha K wrote a review Jul 2020

Charlotte, North Carolina1 contribution2 helpful votes

Beautiful resort!! I loved it! 🥰❤️

I came to this resort for a solo birthday trip. I was turning the big 30 and had no one to travel with me so after doing extensive research, I decided on this resort for my first solo trip. It was the BEST decision I could’ve made. From the moment I stepped off the plane I was amazed by the customer service with my flight transport. It did take a little while to get to the resort but I didn’t mind as I was taking numerous photos and enjoying the scenery. Check in was a little of a hassle, but not due to the resort. My flight got cancelled numerous times (go figure Spirit) and I booked my stay through a third party and the third party was still trying to charge me for the additional day I wasn’t there. Luckily the manager at the front desk took care of everything for me! My room was amazing!! I had never seen a hotel room like it before (I will attach photos). It was spacious, clean, and I had a phenomenal view. This is an all inclusive resort so each night I would switch up which restaurant I would eat at (The breakfast selection was always my favorite part of the day). On my last night, I ate at the Italian restaurant. The staff sung Happy Birthday and completely went out of their way to make my night special. During the duration of my stay, I booked a few excursions. The concierge manager Mr Kelvin Flores was patient with me and gave great recommendations for last minute excursions. Finally, I booked horseback riding in the rainforest (Where the final destination was a waterfall that we were able to jump in) and ATV riding. This was the most beautiful experience I’ve ever encountered. I also met some of the most amazing people during my trip. My birthday trip was a success and it was all because of every single member at Croc’s Resort. I was very hesitant and nervous traveling in a new country by myself but I felt relieved after my stay here. I definitely recommend this hotel/resort 100% and whenever the COVID restrictions lift as far as traveling, I will definitely be going back to Costa Rica and staying at Croc’s! Thank you to everyone there for making my birthday a memorable event for me! (Update: unfortunately I can’t post videos but those were where my waterfall and rainforest recordings were) -Latesha K 💞…

Date of stay: November 2019Trip type: Traveled solo

2 Helpful votes

Helpful

Response from Jennifer Hascall, Marketing at Croc's Resort & Casino

Responded 2 weeks ago

Dear Latesha, Thank you for your very detailed review. We are so happy that you enjoyed the hotel, the excursions and especially our staff. Costa Rica has some of the most amazing excursions to experience - hope you can come back to try some more.

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