Croc's Resort & Casino

1,367 reviews

#11 of 40 Hotels in Jaco

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Av Pastor Diaz 300 Meters From the Bridge Provincia de Puntarenas, Jaco, Garabito Municipality 61101 Costa Rica

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Guests1 room, 2 adults, 0 children

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Traveler (765)

360

Panoramas (14)

Pool & Beach (178)

About

4.0

Very good

1,367 reviews

#11 of 40 hotels in Jaco

Location

Cleanliness

Service

Value

Travelers' Choice

La búsqueda del complejo turístico romántico ideal en Jaco no tiene por qué ser difícil. Bienvenido a Croc's Resort & Casino, una fantástica opción para viajeros como tú. Las habitaciones de los huéspedes ofrecen servicios como televisor de pantalla plana, frigorífico y aire acondicionado, y los huéspedes pueden permanecer conectados con wifi gratuito que ofrece el complejo turístico. Croc's Resort & Casino tiene recepción abierta 24 horas, servicio de habitaciones y conserje para que la estancia sea más agradable. El establecimiento también cuenta con piscina y desayuno disponible. Si vas a en coche a Croc's Resort & Casino, hay parking gratis disponible. Mientras estés en Jaco, quizás quieras probar algunos de los restaurantes que hay cerca de Croc's Resort & Casino, como Green Room (1,7 km), Tacobar Jaco Beach (1,7 km) y Soda Jaco Rustico (1,9 km). Croc's Resort & Casino te acerca lo mejor de Jaco, haciendo que tu estancia sea agradable y relajante.

Full view

Property amenities

Free parking

Free High Speed Internet (WiFi)

Pool

Fitness Center with Gym / Workout Room

Bar / lounge

Beach

Bicycle rental

Airport transportation

Secured parking

Wifi

Hot tub

Pool / beach towels

Outdoor pool

Coffee shop

Restaurant

Breakfast available

Snack bar

Poolside bar

Casino and Gambling

Billiards

Waterslide

Board games / puzzles

Car hire

Conference facilities

Banquet room

Meeting rooms

Spa

Body wrap

Couples massage

Facial treatments

Full body massage

Manicure

Massage

Pedicure

Salon

Steam room

Waxing services

Baggage storage

Concierge

Convenience store

Currency exchange

Gift shop

Non-smoking hotel

Shops

Sun loungers / beach chairs

Sun umbrellas

ATM on site

24-hour front desk

Laundry service

Ironing service

Room features

Blackout curtains

Air conditioning

Desk

Housekeeping

Interconnected rooms available

Refrigerator

Cable / satellite TV

Complimentary toiletries

Private balcony

Safe

Telephone

Wardrobe / closet

Bottled water

Clothes rack

Wake-up service / alarm clock

Flatscreen TV

Room types

Mountain view

Ocean view

Non-smoking rooms

Suites

Good to know

HOTEL CLASS

HOTEL STYLE

Great View

Green

Languages Spoken

English, Spanish

Location

Full view

50Car recommended

Grade: 50 out of 100

19Restaurantswithin 0.75 miles

3Attractionswithin 0.75 miles

Contact

Av Pastor Diaz 300 Meters From the Bridge Provincia de Puntarenas, Jaco, Garabito Municipality 61101 Costa Rica

Getting there

Juan Santamaria Intl Airport40 miSee all flights

Tambor Airport27 miSee all flights

Rental CarsSee rental cars from $5/day

See all nearby hotels

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1,367Reviews82Q+A100Room tips

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Popular mentions

Latesha K wrote a review Jul 2020

Charlotte, North Carolina1 contribution2 helpful votes

Beautiful resort!! I loved it! 🥰❤️

I came to this resort for a solo birthday trip. I was turning the big 30 and had no one to travel with me so after doing extensive research, I decided on this resort for my first solo trip. It was the BEST decision I could’ve made. From the moment I stepped off the plane I was amazed by the customer service with my flight transport. It did take a little while to get to the resort but I didn’t mind as I was taking numerous photos and enjoying the scenery. Check in was a little of a hassle, but not due to the resort. My flight got cancelled numerous times (go figure Spirit) and I booked my stay through a third party and the third party was still trying to charge me for the additional day I wasn’t there. Luckily the manager at the front desk took care of everything for me! My room was amazing!! I had never seen a hotel room like it before (I will attach photos). It was spacious, clean, and I had a phenomenal view. This is an all inclusive resort so each night I would switch up which restaurant I would eat at (The breakfast selection was always my favorite part of the day). On my last night, I ate at the Italian restaurant. The staff sung Happy Birthday and completely went out of their way to make my night special. During the duration of my stay, I booked a few excursions. The concierge manager Mr Kelvin Flores was patient with me and gave great recommendations for last minute excursions. Finally, I booked horseback riding in the rainforest (Where the final destination was a waterfall that we were able to jump in) and ATV riding. This was the most beautiful experience I’ve ever encountered. I also met some of the most amazing people during my trip. My birthday trip was a success and it was all because of every single member at Croc’s Resort. I was very hesitant and nervous traveling in a new country by myself but I felt relieved after my stay here. I definitely recommend this hotel/resort 100% and whenever the COVID restrictions lift as far as traveling, I will definitely be going back to Costa Rica and staying at Croc’s! Thank you to everyone there for making my birthday a memorable event for me! (Update: unfortunately I can’t post videos but those were where my waterfall and rainforest recordings were) -Latesha K 💞…

Date of stay: November 2019Trip type: Traveled solo

2 Helpful votes

Helpful

Marty W wrote a review Apr 2020

Greenville, South Carolina5 contributions2 helpful votes

This place should be called CROOKS!

My brother and I were looking forward to staying here while we were in Jaco; however that never happened. I booked in November for a trip in February, and January I received an email from Croc's asking me to review my stay. Obviously I hadn't stayed there yet and was concerned so I called the hotel. I was told in short order that the mistake was mine, because their booking system doesn't make mistakes, and that the reservation was non refundable ($250 a night). After that I was instructed by a manager to write Croc's an email taking responsibility for MY mistake, and ask them if they could work with me to correct MY mistake. I could't believe the arrogance of this manager. I guess it was easy for her to be arrogant since they already had my money. BUYER BEWARE!!!

Date of stay: February 2020

1 Helpful vote

Helpful

Jackie M wrote a review Apr 2020

1 contribution1 helpful vote

Horrible Establishment

I strongly advise against ever booking with this resort. We were supposed to travel from the US to Costa Rica and stay there this month. They have closed the resort, flights are cancelled, and the entire East Coast is on lockdown and yet they are refusing to issue a refund - claiming we chose non refundable at booking. The won’t return calls. It’s criminal that they would keep money for a booking while they’re CLOSED during our stay during a PANDEMIC!

Date of stay: April 2020Trip type: Traveled as a couple

1 Helpful vote

Helpful

travelforlife96 wrote a review Mar 2020

Raleigh, North Carolina35 contributions16 helpful votes

Crocs

Let’s start with the positives...everyone working at Crocs who I had the pleasure of meeting was wonderful, helpful and pleasant...and at one point I had a few conversations with the people working at the front desk with a challenging problem. They were very helpful and never made me feel like I was giving them a hassle....more on that later. We booked a side trip with the Concierge who was knowledgeable and booked us with a reputable company. We ended having a great day exploring Manuel Antonio National Park. We had the chance to visit all of the restaurants at the hotel and had fantastic meals at each one. The breakfast buffet was huge with more offerings than most hotels....a crazy amount of great fruits, breads/ pastries and a wide selection of hot items. Fantastic! The pool area was very nice but being a bigger beach fan I attempted to walk along the beach....holy hot sand! Bring shoes! There’s no way you can walk on the sand without shoes. When we first arrived I wondered why no one was on the beach....then I found out, the sand is HOT! The hotel does not offer chairs on the beach, unlike some other hotels in Jaco. Back to the pool! Now here is why I got to meet the very nice people at the front desk....after we first checked in I walked in my room and immediately knew I was going to have to change rooms....the room was seriously damp with a strong musty/ moldy smell. Last time I stayed in a room that smelled that moldy (at a different hotel) I ended up getting a lung infection as a parting gift. I wasn’t going to risk that again! I went to the front desk to request a room change and was politely given another room. That room, although somewhat better still wasn’t great. I decided that I could manage but after 1 night in this room I knew there was no way I could stay there for another 4 days. In the morning I went back to the front desk and requested another room....just for the record, 2 room changes is a record for me! I’m really not that picky but I discovered the 2nd room to also be too damp and musty smelling....trust me, sleeping on damp sheets is not a fun experience! My next room was on the 10th floor and this is when one of the staff members told me that the higher rooms have better air conditioners and are much more dry. Pro-tip people....ask for a room on the 10th or higher floor!! You will be happy you did.…

Date of stay: March 2020Trip type: Traveled on business

Helpful

Response from General Manager, General Manager at Croc's Resort & Casino

Responded Mar 27, 2020

Thank you for joining us during your time in Jaco. We're thrilled to pass along your kind words for our fantastic team, and it's great to know our delicious dining options were a highlight of your stay. Unfortunately, having beach chairs and similar amenities on the beach is prohibited by the municipality unless the property receives a permit. A limited number of permits are allocated in each area and we have not been successful in acquiring one at this time. Your constructive notes regarding AC have been noted as we continually improve, and we look forward to delivering an even better experience when your travels bring you back our way.

Eleanor wrote a review Mar 2020

1 contribution

5*+ rating for such a luxurious well-maintained resort with warm, friendly staff....

and great food! Cocktail for $1 at the casino, and casino machines also treated me well. Golf club just few minutes away and bus stop is walking distance (270 colonies maybe .50 per person, they might also take $1 if you dont have colonies). It was worth the short ride to Herradura, 45 minutes one way ride. I highlyrecommend this resort. ELEANOR

Date of stay: March 2020

Rooms

Location

Service

Room Tip: Waterfront rooms are the best, and enjoy listening to the waves, and the view from your own...

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Helpful

Response from General Manager, General Manager at Croc's Resort & Casino

Responded Mar 16, 2020

Dear Eleanor, It makes us proud to receive your positive feedback on our friendly service and terrific amenities, all in an ideal location. Thank you for your recent visit to Croc's Resort & Casino, and come back soon for another enjoyable experience!

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