The Westin Reserva Conchal, an All-Inclusive Golf Resort & Spa
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What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 10/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Reserva Conchal, an All-Inclusive Golf Resort & Spa
Updated 10/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#2 of 4 in Playa Conchal
Location
4.5
Cleanliness
4.6
Service
4.6
Value
4.2
2022 Travelers' Choice Best of the Best
GreenLeaders Gold level
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycles available
Indoor play area for children
Parking
Wifi
Paid wifi
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Poolside bar
Diving
Golf course
Horseback riding
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Fishing
Table tennis
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Airport transportation
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Massage chair
Pedicure
Salon
Waxing services
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
24-hour check-in
24-hour front desk
Private check-in / check-out
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Additional bathroom
Minibar
Cable / satellite TV
Sofa bed
Walk-in shower
Desk
Dining area
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / closet
Bottled water
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Languages Spoken
English, Spanish
Location
Full view
56Somewhat walkable
Grade: 56 out of 100
14Restaurantswithin 0.75 miles
1Attractionwithin 0.75 miles
Contact
Playa Conchal 50308 Costa Rica
Getting there
Rental CarsSee all Playa Conchal rental cars
6358Reviews1124Q+A100Room tips
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Most Recent
My wife and I stayed at the Westin Reserva Conchal during the back half of our recent trip to Costa Rica in May of 2022. We had a really great time and were truly able to unwind and relax. We stayed in the exclusive area which is just adults and grown kids. The family area looked great too although we didn't spend any time there. Our pool area was beautiful with a swim up bar and our own restaurant in addition to the other 6 restaurants that were on the grounds. All of the other restaurants were great with a wide variety of cuisine choices. The buffet was amazing and is open for breakfast, lunch and dinner. It will take us weeks to get off the weight we put on there. Now on to the service. This is where the Westin truly stands out. The people there were so nice and no request was too big. Always a smile on their friendly faces. In particular, our living unit, Tower 2, had their own concierge. Can't say enough great things about Javier and Jeffrey. Whatever we needed, they were more than happy to take care of from restaurant reservations to golf cart rides around the resort to literally anything we wanted. I don't have adequate words to say about these 2 guys. When we go back, we'll definitely ask to be wherever Javier and Jeffrey are. All in all, a great resort with a great team. We highly recommend.…
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Date of stay: May 2022
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
This may have been our 8th or 9th time visiting, and each time we leave, my husband is already planning our return. We are Marriott Ambassador level customers but even when we weren't the service level is so high, you feel as though you're being catered to. The meals are excellent and our favorite restaurant is Manglar, followed by Faisanella and Bamboo, but every restaurant has wonderful choices. We stayed in the Royal Beach club and ate at Faisenella for lunch almost every day, and it became a joke that we had "our"table and the staff could guess what we wanted to eat. The pool is beautiful and kept crystal clear every morning by the most hard working staff i've ever seen at a resort. I couldn't write a review without mentioning the wonderful people who work there and keep us coming back every year—Fernando, who manages Faisenella is a gem and always had a smile. He truly makes it special for us. Andres Camacho, from Food and Beverage never failed to ask how we were doing and was so nice and welcoming. Gabriel at the Royal Beach club kept us well supplied with water and my watermelon margaritas that he made special for me. John also was always there with water, towels and whatever else we needed. Every waiter and waitress were quick and helpful and always had a smile. Our concierge was terrific and quick to get us everything we needed. The staff at this resort is the best I've ever come across. When we were leaving, our driver, Luis Marin, was the sweetest young man and was so helpful with our luggage and telling us how much he enjoys working there because he gets to meet people from all over. He was a wonderful send off for another fantastic vacation at the Westin Reserva Conchal. We can't wait to come back!…
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Date of stay: May 2022
Rooms
Service
Sleep Quality
Helpful
We throughly enjoyed our stay at the Westin, the food was great, the pool is great, the staff is amazing and so friendly! The highlight was the excursion, we were told to find Erik G on the beach, he wears a blue shirt with his name on it. We told him what we interested in and he delivered way above our expectations. Erik booked us a tour with Brian who is phenomenal, he is so knowledgeable and excited to show you what Costa Rica is all about, from plants, birds, snakes, sloths, water falls, and the coffee experience was so fascinating to learn and see first hand how it is done! All around it was absolutely amazing and I would highly recommend!!!
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Date of stay: May 2022Trip type: Traveled
1 Helpful vote
Helpful
+1
Just returned from 2 amazing weeks at the Westin. We stayed in the Royal suite tower 1. Every member of staff make this place so special. Nothing is ever to much trouble. Shout to a few of our concierges Nelson, Pablo and Huyro (excuse spelling) who looked after us so well. The food was tasty and plentiful in all restaurants. Caracola for lunch our favourite. The cocktails were amazing! You must try a mono sucios aka dirty monkey. The reserve is a couple of hours drive to most excursions, and we did plenty, but it's great to drive around Costa Rica. Plenty of wildlife to spot on the grounds to. We could walk to both pools and restaurants from our room but getting a golf cart was only a problem once or twice in 2 weeks. All the cart drivers were friendly and pointed out anything they spotted on the way. We had the most wonderful 2 weeks we will never forget. Hopefully returning one day. Pura Vida…
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Date of stay: May 2022Trip type: Traveled
1 Helpful vote
Helpful
I don't even know where to begin this review. Me and a group of friends stayed at the Westin for a birthday trip/getaway and the resort exceeded our expectations by a longshot. The property is so beautiful and well kept. The staff is so friendly and customer service was an absolute 10/10. To highlight a few employees that made our stay exceptional - bartenders Vinicio (at Bar Imperial), Axel (at the pool bar), and Eric and Byron (at the bar outside Mitra- the buffet) were amazing. So friendly and nice but also amazing bartenders as well. Claudia cleaned our room and was super sweet and friendly and left our room so clean and spotless. The massages on the beach for $30 were amazing. Super relaxing. I recommend Kenya she was so sweet and the massage was so good! Every restaurant was amazing! The food here was so good which is rare for all-inclusive resorts. Manglar (the seafood) was the best! I do recommend making reservations with the concierge as soon as you check in because our options were already super limited doing it in advance! The restaurants book up quick. The shuttle services were very quick and always available. Our room was in a great locations so we were able to walk to most stuff but the shuttles are there if you need them or prefer them. We were traveling back to the US in May 2022 so we needed a covid test. We filled out the required form and were able to take the test the day before we left. Did not require an appointment or anything. Very smooth 10 minute process overall. The cost was $85 and we had the results in about 4 hrs. I did book the birthday package for our room to be decorate for my friend's birthday with a cake, banner and balloons. I scheduled it for 3 pm and by 3 ppm only the cake showed up. At 10 pm, balloons showed up (after going to the front desk at 4 pm and being told the rest should be there in an hour). Even though this was sort of a let down, Erin the concierge handled it so professionally and had champagne and chocolate covered strawberries delivered to our room. Overall, this was an amazing stay. I would definitely recommend this resort to all of my family and friends and I will definitely be back.…
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Date of stay: May 2022
Rooms
Cleanliness
Service
Room Tip: Building 33-3 are all great locations for the main buffet, main pool and beach
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1 Helpful vote
Helpful
My husband and I booked a week at the Westin Reserva Conchal for our honeymoon, and we absolutely loved our trip. The food was hit or miss at some of the restaurants, but there were meals that were fabulous. We definitely recommend dinners at Faisanela, Bamboo and Couri Bistro. Every day we had lunch at Caracola and it was always good. We suggest trying the chicken & rice or their chicken quesadillas at Caracola - it was so good. Also, if you like hot sauce, the chef at Caracola makes the best fresh hot sauce that I literally used as a French fry dipping sauce it was so good. 😂 Upon check-in, we upgraded for access to the Royal Beach Club and it was well worth the price. We got access to the adults-only pool and we were able to have breakfast every morning at Faisanela. We had breakfast at the buffet on our last morning, and comparing the two, it was clear the upgrade was worth it, just for breakfast. Make sure you stop and see Erik on the beach when you arrive. He got us all set up for our excursion to Rio Celeste, the coffee farm, to see sloths and a second waterfall that we could go swimming in. Bryan was our guide, and he was AWESOME! We were on the road up to Rio Celeste and he heard a toucan call, stopped the van and spotted this gorgeous bird way back in the trees. I have no clue how he spotted it, but we’re grateful for all we got to see because of his Eagle eyes!!! After the waterfall and borbollones (hot springs) at Rio Celeste, he brought us to a coffee farm where we got to see and taste local Costa Rican coffee. Next, we got to see some sloths and this was definitely our favorite part of the excursion. Bryan brought us to BABY SLOTHS and their parents. When he said we were going to see sloths, I thought that meant we’re going to look and hopefully we see some. No, we got to be face-to-face with baby sloths. It was incredible. We stopped at a local place for lunch (I wish I remembered the name) and this was honestly the best food we had on our entire trip and some of the best food we’ve ever had, period. Lastly, we stopped at a second waterfall that we were able to swim in. Obviously, one of our favorite parts of our trip to Costa Rica was this excursion. Thank you so so so much Bryan for showing us around the rainforest and for giving us a glimpse of the wonderful Costa Rican culture and also thank you to Erik for setting up the trip. Don’t forget - see Erik on the beach in the blue shirt and if he’s free for the trip ask for Bryan with the eagle eyes! If you’re returning to the US (or another country where a negative COVID test is required for entry) and you decide to get your COVID test on-site, make sure you get the antigen test. We got the PCR test on-site and the results took a bit longer to come in compared to how quickly we heard other people receiving their results for their antigen tests. We took our tests at 8am the day before leaving and didn’t get our results until 4:30 a.m. the morning of departure, which left us pretty stressed waiting to see the results come in. Last but certainly not least, if you go to the Westin, make sure you grab a few drinks at the theatre bar. The service there was amazing and we loved seeing our favorite bartenders there. Two names we are still talking about: Marcos & Marvel. There was a third bartender there that was great, but we’re blanking on his name. They were all great bartenders and we enjoyed talking with them when we’d stop by for sangria. 😊…
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Date of stay: May 2022Trip type: Traveled
2 Helpful votes
Helpful
My wife and I just got back from this property after 9 nights of a wonderful vacation. We did do the upgraded bedroom suite at the adults only section which added more privacy and was more quite. The Faisanela breakfasts were delicious. The beach scenery is stunning and the pools are large. I like that you get to pick your beach spot with the chairs and umbrella as you usually had more space between guests than most resorts. In terms of food and beverage, their drinks and desserts were home runs and our favorite 2 restaurants were Faisanela and Bamboo (you have to get the upgraded lobster dish 1 night - yes it is a $35 up-charge but it came with 3 lobster tails and wonderful sides and was definitely worth it). We did find most of the food tasty but not up to non-inclusive standards which is no surprise. The resort also did a nice happy hour for Elite members which we enjoyed. Our few negatives included no used beach towel dump by the beach which really doesn't make sense and there is no ocean view but the large property had so much wildlife (monkeys, coatis, birds, small foxes, ect.) Walk as much as you can so that you can spot all of the animals. We used Erik for all of our transportation needs and did a private full day tour of Rio Celeste and a sloth/coffee plantation tour. The color of that waterfall is a lifetime memory along with how close we were to the sloths. The local casado lunch was our favorite meal of the entire trip. The drivers he used were always fantastic and provided great history and knowledge about Costa Rica. We highly recommend this tour! He is easy to find right at the beach entrance of the Westin in his blue Google shirt with his name on it. Overall, this resort is absolutely worth visiting to enjoy beautiful Costa Rica!…
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Date of stay: May 2022
Cleanliness
Service
Sleep Quality
2 Helpful votes
Helpful
We had a lovely stay the Westin. We stayed in the family suite. I highly recommend it if you have kids. They really take care of you at the pool. Kevin was so attentive and helpful. Our room was in building 40 and close to everything: the restaurants, pool, beach and shops. We got the open patio but next time we may opt for a closed patio. There is we’re a lot of bugs (not complaining) so we didn’t really use the patio. The main reason I chose this resort over our other choices was the beach access. The beach was a few minutes walk and we love the beach so that was crucial. The beach was great. Lots of seashells and hermit crabs. It was pretty quiet while w were there. The pools were excellent too. We had a private entrance to the pool in the family section. The Westin Family department was kind enough to make our dinner reservations prior to our arrival. However we opted to eat at Mitra, the buffet restaurant. It was just more convenient and they had good options. We went horseback riding on the beach with Marizio Silva of Authentico Tours. The family loved it! Highly recommend especially at sunset. Some of the cons. - the flies at Mintra. I love that Mintra is an outdoor restaurant. Especially during covid, good air circulation is so important. I wish they had done a better job of covering food so flies weren’t all over baked goods, fruits and desserts. - I noticed the masking policy getting more and more lax as we stayed. - No air ventilation in the rooms bathroom - We definitely saw a few roaches in our bathroom. They said it was due to the rain.…
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Date of stay: May 2022Trip type: Traveled
Helpful
This was a return trip for us after a long wait, covid cancellations etc, so we were very much looking forward to 2 weeks at the Royal Beach Club. The Good: The location of the Westin is ideal for us, not too much of a transfer from Liberia after a very long flight from UK. Check in was speedy, a few restaurants had been pre booked for us. The rain stopped so was good to see everything bathed in sunshine. This time we were in Tower 2 The staff, and Ticos in general, are lovely friendly people. Helpful and engaged in all they do. They work very hard at the Westin and are proud of their country and more than happy to explain and guide you. Massive thanks to them all, Jeffery (after all this time was lovely to see you again) Havier and Kenny: lovely Tattianna and Hirena (spelling probably wrong) who were so good at their jobs, Gabrielle with his great laugh around the pool but a special mention to Jairo and Jocsan who drove the buggies, both went out of their way to help us, to shown us birds and animals we would never have spotted without them. They made our holiday so special and deserve to go far at the Westin. Huge thanks to them and to all the hard working staff. The nature reserve and forest trails are great to do, we love to hike but take water , bug spray and sun block. The birds are beautiful and the wildlife good to see. Just make sure you have someone with you who has some sort of sense of direction or you could walk miles! There has been a new hotel built since our last visit, W, and more condos but they have blended in well with trees for the most part left in situ, the area still seems very much in tune with nature and not crowded. It was busier than our last visit but different time of year. The weather was not that rainy although we did have a couple of downpours and thunder storms but it was very humid so the mozzies are an issue. The beach and bay are beautiful but perhaps the sea is a bit rough with a strong current for little ones. You will find the sellers, massage ladies and trip arrangers at the entrance. They are polite, not pushy at all, apart from the much feted Eric. Found him rude last time and not changed my mind! Take a walk to Brasilito through the rock foot path, its good to do. The pool at Beach Club is lovely, good service and lots of towels and beds, the water is like a warm bath and not too deep. Nice swim up bar to try a few cocktails at. The Bad: The room was not good, decent size but needs an update ASAP. The furniture is dark and tatty. Ring marks from cups, broken draw and chips out of cupboards. Decent amount of hanging and draw space plus nice mirrors. The AC was so noisy we couldnt use it at night. Shower was a good size and worked well, just be aware the floor is very slippery. The glass door on ours was always sticking due to hanging wrong, toiletries were nice but not refilled the entire trip. The hairdrier although did the job smelt awful, burning, if it was used any length of time. There did not seem to be any extraction fan so what was an already damp environment got worse when you had a shower. The balcony was nice size with 2 chairs and table, one of the wall lights was broken with the bulb just hanging by the electric wire The mini bar was stocked daily with beer etc and coffee pods restocked. However some things had run out on first day and not seen again. The cake I asked for to celebrate husbands birthday did not arrive. The trip we booked (Swiss Travel) the transport did not come so wasted a day sorting it. Excellent help from staff at Westin sorting this out, thanks to them for doing so. And for sorting our rediculous pick up time for airport transfer home. Our biggest disappointment was the food which in the most part was not good and at times awful. On the previous trip the food was very good and we were looking forward to it being similar, it was not. Husband is a chef, we used to run a restaurant so talk from experience, mass catering is not easy but due to the booking system there are not that many covers at once. You can see the staff in some venues are stressed and over busy, especially if you have a 8.30 booking. They need to lay up ready for next day, tables and chairs are being moved around you as you eat your dinner, plates are removed before you hardly put your fork down and before your partner has finished, your main course is delivered before your starter is finished, then to see them running to catch the transport home, all a bit off putting. The actual food itself some is good, some passable and some awful. Gelatinous steak, quite horrible, chicken breast dry or worse, undercooked. Veg not al dente but raw, and where was the lovely bread?? None for breakfast at all. The wine was nice especially at Spirola (best food too) and the Asian. Husband stopped ordering the fish anywhere as so badly cooked. I dont think we are fussy eaters so for us both to be disappointed it could probably do with a bit of an overhaul. The absolute worst was when a plate of food was delivered to me covered in cilantro which I had been asked 3 times if had a food allergy, I do, I queried my choice again, tikka masala, as to whether it contained cilantro, was assured it did not and then to have my dish totally covered in it??!! I am an adult, I knew as soon as I saw it that it was cilantro, a child would not. They would eat it as had been assured it did not contain the offending ingredient, with a possible dreadful outcome. So bad. I sent the dish back and was given as my Tikka Masala a bowl of plain, unseasoned stewed chicken with plain unseasoned rice. It was disgusting. To conclude, it sounds like we had a terrible time, we did not, we had a great time, it just could have been the best time ever. Is the Westin a good place to stay? Yes it is but its not a great place any more, it could be with a couple of small changes. Upgrade the room and improve the food, wonderful! The staff and location are lovely and would love to go back one day, if the food and room were better…
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Date of stay: May 2022
Value
Location
Service
Room Tip: ask for newly renovated
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1 Helpful vote
Helpful
+1
Where do I start! I don’t write reviews very often but this one deserves a review. This was my husband and I first trip and several years away from the kids. We’ve never been to Costa Rica did a lot of research and chose the Westin also because we are platinum status with Marriott. I had emailed them several days in advance letting them know of our check-in and my husband‘s birthday. They went out of their way as soon as we checked in to make us feel like royalty. We book to the adults only portion on the property since this was our first time away from our kids in several years. We were moved to the check-in for the adults only section and hands-down it was amazing from there. We were upgraded to a one bedroom suite that was stunning when we walked in the door it was a beautiful one bedroom. We instantly went to check out the property and walked around when we came back they had arranged for a complementary cake in our room with my husbands name on it. We were also always greeted from the front of our hotel area by the Concierge doorman. He even knew our names which was amazing. We went to the adults only pool and were always greeted and asked if we needed anything. I had arranged for all of our meals and reservations for dinner in advance and all the restaurants were delicious. Our favorite was a steakhouse. I follow a few blogs on Facebook and one in particular referenced a guy named Eric G on the beach in front of the Westin. He’s always wearing a blue T-shirt and speaks very good English. He booked all of our tours and I highly recommend you utilize him. Our first tour he booked for us was an all day tour about two hours away which included two hikes, a sloth tour, a coffee tour and also included lunch. This was the best way to see Costa Rica. And he had arrange for them to pick us up and it was a private tour. We also did a scuba diving trip and he arranged all of this for us including transportation. Hands-down he is the way to go if you are looking for any chores while you’re staying at the Westin. Also on one of the days we received a note in our room for Elite Bon Voy members there was a happy hour and meet and greet. I travel a lot for work and have never experienced the customer service thank you for being a membership at any other property other than the Westin Costa Rica. It was a happy hour for only the elite members and they had top shelf drinks, specialty drinks, light appetizers at the imperial bar. Hands-down made you feel welcomed and appreciated for the loyalty. Also being a platinum bond boy member at each of the restaurants they called us by our names and continuously checked on us if we needed anything. I did notice that there was a note next to our reservations at one of the restaurants *VIP. All the servers were amazing and I can’t speak highly enough to the property, customer service, and amenities on property. We will be back…
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Date of stay: May 2022Trip type: Traveled
1 Helpful vote
Helpful
PRICE RANGE
$467 - $656 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin resort & spa, playa conchal hotel playa conchal, the westin resort and spa, playa conchal
LOCATION
Costa RicaProvince of GuanacastePlaya Conchal
NUMBER OF ROOMS
406
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Claim Your Listing Frequently Asked Questions about The Westin Reserva Conchal, an All-Inclusive Golf Resort & Spa
Which popular attractions are close to The Westin Reserva Conchal, an All-Inclusive Golf Resort & Spa?
Nearby attractions include Playa Conchal (0.4 miles).
What are some of the property amenities at The Westin Reserva Conchal, an All-Inclusive Golf Resort & Spa?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Westin Reserva Conchal, an All-Inclusive Golf Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Westin Reserva Conchal, an All-Inclusive Golf Resort & Spa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Westin Reserva Conchal, an All-Inclusive Golf Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to The Westin Reserva Conchal, an All-Inclusive Golf Resort & Spa?
Conveniently located restaurants include Ander's Restaurant, Papaya Restaurant, and Soda Brasilito.
Are there opportunities to exercise at The Westin Reserva Conchal, an All-Inclusive Golf Resort & Spa?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does The Westin Reserva Conchal, an All-Inclusive Golf Resort & Spa have airport transportation?
Yes, The Westin Reserva Conchal, an All-Inclusive Golf Resort & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Is The Westin Reserva Conchal, an All-Inclusive Golf Resort & Spa located near the city center?
Yes, it is 0.4 miles away from the center of Playa Conchal.
Does The Westin Reserva Conchal, an All-Inclusive Golf Resort & Spa offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at The Westin Reserva Conchal, an All-Inclusive Golf Resort & Spa?
The staff speaks multiple languages, including English and Spanish.