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7 km West from La Fortuna Town Road 142702 Road 702 Road, Arenal Volcano National Park, La Fortuna de San Carlos 21007 Costa Rica
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (4010)
360
Panoramas (12)
Room & Suite (1617)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 10/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Nayara Gardens
Updated 10/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 61 hotels in La Fortuna de San Carlos
Location
Cleanliness
Service
Value
2020 Travelers' Choice Best of the Best
GreenLeaders Gold level
Nayara Gardens is a five-star luxury boutique hotel that is widely recognized for providing premium luxury amenities and ultra-personalized service at surprisingly affordable rates. Located on the outskirts of the amazing Arenal Volcano, Arenal Nayara is an oasis of tranquility, where guests can experience a profound and organic immersion with nature while living in luxury at the same time. Surrounded by lush tropical rainforest, each one of our 50 spacious casitas (bungalows) provides an exclusive, ultra-luxurious retreat. Each expansive casita (ranging from 855 to 1905 square feet) includes a secluded garden with an outdoor shower and a beautiful terrace overlooking the volcano with a private, intimate Jacuzzi for two.
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Room & Suite (1,617)1,617
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Bicycle rental
Hiking
Books, DVDs, music for children
Valet parking
Wifi
Hot tub
Pool / beach towels
Swimming pool toys
Pool with view
Outdoor pool
Heated pool
Yoga classes
Yoga room
Fitness / spa locker rooms
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Complimentary welcome drink
Happy hour
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Horseback riding
Bicycle tours
Walking tours
Board games / puzzles
Kids pool
Kids' outdoor play equipment
Highchairs available
Airport transportation
Car hire
Taxi service
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Head massage
Hot spring bath
Manicure
Massage
Neck massage
Pedicure
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Sun terrace
Butler service
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Laundry service
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Room features
Blackout curtains
Air purifier
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Bathrobes
Private balcony
Room service
Safe
Seating area
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Landmark view
Non-smoking rooms
Suites
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Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Green
Languages Spoken
English, French, Spanish, German

Location

Full view
60Somewhat walkable
Grade: 60 out of 100
12Restaurantswithin 0.75 miles
3Attractionswithin 0.75 miles
3,901Reviews188Q+A100Room tips
Traveler rating
  • 3,557
  • 283
  • 45
  • 13
  • 3
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Popular mentions
sandraromic wrote a review Feb 21
Novi Sad, Serbia30 contributions4 helpful votes
You are in the middle of rainforest with old school luxury touch. Everything is taken care of, you have an excellent espresso in the room, enough fresh water in glass packaging, the room is spacious and clean, with furniture and ambience completely integrated into the environment. The best part of the room is the terrace, I could sit there for hours and enjoy watching the forest and listening to the sounds of nature. In addition to excellent pools, there are also thermal ones. The food, especially the breakfast overlooking the Arenal Volcano , is very good. The staff was helpful and pleasant, I would especially like to single out the driver of the golf car who did his best to help me find and see the sloth when I just mentioned that it was my wish. All in all a resort for every recommendation. And yes, not to forget the outstanding turn down service and cookies
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Date of stay: February 2021
Rooms
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James S wrote a review Feb 3
4 contributions3 helpful votes
This place completely exceeded our expectations. The design of the grounds, buildings and rooms are beautiful and timeless. The staff is incredibly warm and attentive, providing the type of old world service you don't encounter often. The food was amazing. If you're a wine lover, our favorite part of our stay was visiting Jose and his staff in the Nostalgia wine bar. Jose is an incredible sommelier and absolute pleasure who made each of our visits special and provided the most interesting and impressive tastings and pairings we've ever had! Couldn't recommend any higher.
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Date of stay: February 2021
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Response from NayaraResorts Management, Owner at Nayara Gardens
Responded 2 weeks ago
Dear James S, Thank you so much for taking the time to share your Nayara experience with your fellow travelers. We strive to provide exactly the experience you described, and we are thrilled to read we succeeded. Jose has quite the following, and we will be certain to share your comments with him and the entire Nayara team. We hope to welcome you back soon for more wine tastings and, of course, all Nayara has to offer. Pura Vida! Jairo Quesada Resident Manager
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Amy E wrote a review Jan 2021
1 contribution
I recently traveled to Costa Rica with my three teenagers. This trip was meant to be a family vacation, however due to Covid restrictions, my husband could not travel with us. Despite our last minute changes, Nayara Gardens was a wonderful, fun and relaxing (much needed) vacation. The staff was so helpful. They even helped me pull off a birthday celebration for our teenage son. The guided trips we took though the hotel were outstanding. Thank you, Luis for helping with our plans! The safety measures taken by the staff and hotel were impressive. . I felt very safe during our entire visit. The natural beauty of the area is breathtaking. We saw many types of birds, monkeys and sloths outside our porch! Thank you Nayara Resorts for helping us to have a much needed vacation in one of the most beautiful places I have seen. We will be back!
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Date of stay: January 2021
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Response from NayaraResorts Management, Owner at Nayara Gardens
Responded 2 weeks ago
Dear K9446APamye, While it was undoubtedly disappointing not to have the full family vacation, we are delighted to read that we could modify your stay to suit your needs. It truly was our pleasure to host your family, and we can't wait to host the full family very soon. Pura Vida! Jairo Quesada Resident Manager
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Donna B wrote a review Jan 2021
Knoxville, Tennessee25 contributions8 helpful votes
This resort is stunning! The rooms are amazing. The food is excellent. Splurge for the wine pairing menu. It did not disappoint. The staff at Nostalgia wine bar was amazing. They went of their way to accommodate and please this rather cranky guest one evening. My apologies! For lovers of Rose, you must try the Crios from Argentina.
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Date of stay: December 2020
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Response from NayaraResorts Management, Owner at Nayara Gardens
Responded Jan 8, 2021
Dear R8469GVdonnab, Thank you so much for taking the time to write a review of our resort. We were thrilled to read how much you enjoyed your stay, especially your recommendation for the wine pairings. We wish you a very Happy New Year and sincerely hope we can welcome you back very soon! Pura Vida! Jairo Quesada Resident Manager
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Little Piggy wrote a review Dec 2020
Washington DC, District of Columbia225 contributions131 helpful votes
If you are lucky enough to visit Costa Rica and the Arenal area, there is no better place to stay than Nayara Gardens, and the fact that it is a Relais & Chateaux property only makes it that much better. If you are willing to splurge, opt for Nayara Springs, which is located in the same area, along with their version of glamping at Nayara Tented Camp. Yes, you will pay an arm and a leg to stay at this exclusive rainforest locale, but it will be worth every penny. At the writing of this review, guests at Nayara Gardens would check-in at Nayara Springs, which is closer to the Casita Deluxe rooms rather than the Rainforest Villas. From the security checkpoint, you are transported into a lush and tropical environment befitting of a five-star establishment. After an obligatory hand sanitizer visit, you are whisked into a rather cozy lobby area. This area was small but was nicely decked out in holiday decor and had a number of comfortable seating areas. I was a bit surprised with the check-in process. Kener did a good job explaining the property and most of its amenities, although we soon realized that his comments and the accompanying map were outdated. For one, La Terraza was not open for lunch, although the map listed it as a place for lunch and dinner. We were invited to sit at a table as Kener explained all of the details. We all wore face masks but there was no sense of social distancing. Yes, there was a bottle of hand sanitizer and disposable face masks available, but I don't believe that was the right approach, especially since contactless check-in has become the norm during the COVID-19 situation. After meeting in the lobby, we were taken via club car to our Casitas #12 and #13. This service was complimentary and helpful to avoid walking up inclines from the reception building to any of the Casitas or Rainforest Villas. We were given a brief tour of Casita #13 by our club car attendant, and then left to our own devices. Both rooms were mirror images of each other, aside from the king and single beds. We were a bit surprised and disappointed that the housekeeping services were inconsistent, something that I will explain later. Each spacious room included a comfortable bed or beds, with firm mattress, ample pillows, embroidered throw pillows, and mosquito netting; a sitting bench at the edge of the bed; adequate night stands with bottles of hand sanitizer, flashlight, and media docking station; a small side table with telephone, fruit basket (4 different types of fruit), and bottle of what appeared to be tap water; as well as a decent-sized TV set. The fine wood-thatched roof, dark hardwood floors, pale yellow-painted walls, and tiled bathroom area were very pleasing touches. The rather large balcony had a soaking tub with curtain for privacy, two lime-colored cushioned deck chairs, a hammock, and views of Arenal volcano and all of the greenery that made this hotel special. The bathroom wasn't entirely separated from the room, although it had double vanities, double bottles of liquid soap, a rather boring set of toiletries, again a bottle of tap water marked Safe to Drink, and a very good selection of towels. On the left side of the vanity area, there was a separated toilet with view to the outside, open-air shower, and on the right, there was a roomy indoor shower area with larger bottles of shampoo, conditioner and body wash. This indoor shower led to the outside shower area with the same bottles of shampoo, conditioner, and body wash, all surrounded by flourishing and thriving flora. We didn't use the outside shower but it was a nice touch. On the opposite side of the vanity, there was some shelving, more than adequate closet space, and a minibar and coffee/tea area. Note that there was a charge for minibar items. It was nice to see insect repellent (you will need it!) as well as slippers to keep the creepy crawlies at bay. As for the inconsistent housekeeping services, my room (Casita #12) had the better housekeeper, since this individual truly provided turndown services, including laying out slippers, adding two bottles of tap water on the nightstands, as well as placing sweet treats with accompanying descriptions. I may add that we left a tip for his/her good work, but the housekeeper only left it tucked under the media docking station. In contrast, in my parents' room (Casita #13), there was no evidence of the aforementioned turndown services and yet the tip left was quickly pocketed. I think the hotel needs to do a better job with attention to detail, and if guests book more than one room, there should be some consistency in what services are provided on a daily basis. Final note about the rooms...IT RAINS A LOT IN ARENAL, but don't believe the weather forecast since it rains everyday in spurts. Not total washouts but be prepared to get soaked many times throughout your stay and visit. There are umbrellas outside your room as well as in the reception areas and restaurants. They are large enough to withstand the heavy downpours that are bound to happen! Do spend some time exploring the property and everything it has to offer, including its restaurants and bars (Mis Amores, Amor Loco, La Terraza, Asia Luna, Nostalgia Wine Bar, Mi Cafecito Espresso Bar, Kali-Kali Swim-Up Bar), pools, spa, gym, gift shop, walking trails, and fish pond. We had breakfast at Mis Amores and Amor Loco, although we preferred the location of Mis Amores more, had dinner at Amor Loco, strolled through the Armadillo Trail (within Nayara Springs), and found the fish pond and all of the exotic plants very delightful. Service was generally very spot-on and reliable. Restaurant staff were consistently inviting, friendly, and professional, and seemed to really care. Most of the other staff you encounter on the grounds were also very down-to-earth and aimed to please, aside from a few who were emotionless on their club cars. I appreciate the staff standing outside the Nayara Springs reception area. They engaged with us and other guests and really got to know each party, dispensed sound advice, and wished everyone well. Some criticism is directed at the reception staff, especially since Kener mentioned that they would be available 24/7. We called at 9:30pm on one night, and then again at 10:00pm, but no one answered. We wanted to make reservations at Amor Loco but couldn't. We had to wait until 9:00pm to dine there, when we really wanted to dine much earlier. Note: During COVID-19 and corresponding hotel capacity limits, you will need to make reservations for everything, maybe not lunch, but definitely dinner as well as coffee and wine tastings. On our check-out day, we wanted someone to come take our luggage to the reception for our ride to San Jose Airport (SJO), but once again, we called at 7:30am and waited for a while, but no one picked up. We had to take our 7 bags down all by ourselves! All in all, staying at Nayara was an experience for the ages, especially if you like to be pampered and treated like royalty. You get bang for your buck but service can be improved a bit and there needs to be an re-evaluation of public health measures since hands-on check-ins and free coffee on tap in the reception area are not appropriate during this public health crisis.
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Date of stay: December 2020
Value
Location
Service
Room Tip: Eat the complimentary breakfast at Mis Amores, not Amor Loco
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2 Helpful votes
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Response from NayaraResorts Management, Owner at Nayara Gardens
Responded Jan 8, 2021
Dear littlepiggydc, Thank you very much for taking the time to write such a thorough and detailed review of our resort. Your comments provide invaluable insight into your Nayara experience, and we will use them for additional training and modifications where needed. Please know how much we enjoyed hosting your family, and we certainly hope we can welcome you back soon for more pampering and royal treatment! Pura Vida! Jairo Quesada Resident Manager
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Previous
PRICE RANGE
$335 - $702 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
arenal nayara hotel and gardens, arenal nayara hotel gardens
FORMERLY KNOWN AS
Nayara Gardens Relais & Chateaux
LOCATION
Costa RicaProvince of AlajuelaArenal Volcano National ParkLa Fortuna de San Carlos
NUMBER OF ROOMS
50
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Frequently Asked Questions about Nayara Gardens
Which popular attractions are close to Nayara Gardens?
Nearby attractions include Natura Eco Park Costa Rica (0.2 miles), Baldi Hot Springs (0.4 miles), and Free Natural Hot Springs River (0.4 miles).
What are some of the property amenities at Nayara Gardens?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Nayara Gardens?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Nayara Gardens?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Nayara Gardens?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Nayara Gardens?
Conveniently located restaurants include Altamira Restaurant, Surá Bar & Bistro, and Tabbule Restaurant.
Are there opportunities to exercise at Nayara Gardens?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Nayara Gardens have an airport shuttle?
Yes, Nayara Gardens offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Which languages are spoken by the staff at Nayara Gardens?
The staff speaks multiple languages, including English, Spanish, French, and German.
Does Nayara Gardens have any great views?
Yes, guests often enjoy the mountain view available here.
Is Nayara Gardens accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.