I had a reservation scheduled for this November, unfortunately I received an email from Signa Resorts telling me they bought the property and would be closing it for renovations during my planned stay. While upset about the inconvenience, as my family had planned this trip for quite some time, I can understand. The shocking part was when they told me They aren’t going to refund me my deposit even though my reservation is well within the 45 day cancellation policy. If this is how they plan to treat their paying customers than BEWARE. Take your money elsewhere and avoid this once beautiful place.
It can be a fun adventure to get here (esp if you take the red route!). We were a party of 5 - 2 adults/3 kids. Stayed in the Stable house. The property was fun - up and down, left and right.... horses and animals all over. The Stable house was very nice - highly recommended. As great as the property was, even better were the people that work there. I cannot say enough good about them and how friendly they are and how they treat you. Great Job! Our kids loved Milton and the farm chores. Great views of the Volcano, fantastic infinity pool.... just overall excellent experience. Great job!
I am writing this review having just departed from leaves and Lizards. We stayed in the treehouse for an entire week and the Hobbit House for a night. The location and facilities were perfect for our family of five including three very young children. We mixed our days between relaxing at the hotel and child friendly activities. I would absolutely recommend it. As a side note while we were at the hotel Covid-19 was declared a pandemic. There is no where in the world that I could have felt safer save for my own home. The service is five stars all the way. Can’t wait to come back. I hope it doesn’t take us another ten years.
Yes, I keep going back...and these are the reasons why....the cabins are all sparkling clean and comfortable, ( I have stayed in most) with perfect views of the stunning Arenal volcano. The food is fantastic, and all of the staff are helpful and friendly. Alejandro livens up the reception, kitchen and bar area. The owners, Debbie and Steve are the perfect hosts: interested in each guest and their unique needs, always informative, creative, and fully present. Oscar somehow manages multitudes of details. I come back and back again, for the gift of the horses, the trails, nature, (monkeys! anteaters! toucans!...). Always relying on the expertise of Enrique, who is a talented and magical guide. Every ride is different and safely led by attentive and lively leaders. The horses are carefully tended by several fine caretakers. Each horse is trustworthy, a knowing spirit. Do not miss the unique opportunity to connect with these horses, through working with Debbie or any of the other intuitive leaders. You will discover things that have been waiting to surprise you!…
Rooms were clean. Staff exceeded expectations. It really felt as if we were staying with family at this lodge. Food was beyond amazing. The ladies in the kitchen catered to our food desires and were so attentive. Alejandro was a great and funny bartender who entertained us. Debbie and Steve (owners) are such special people who made our stay so warm and inviting. The property is stunning with incredible views. Very unique experience and we will be back!