Awesome views of the volcano from the room. Super quiet and peaceful environment, perfect to take a break from the city. Excellent service, went above and beyond to make us feel comfortable. Food was delicious.
We had made reservations to stay on this resort from August 3 - August 7th of 2020. With travel restrictions, we promptly canceled the travel well in advance - on June 26th. Our contact at the resort had indicated that due to the pandemic, there would be a delay in refunding our money. We had followed up with our contact for several months however never received another response. In calling the phone numbers listed on the web site, they indicate that the numbers are no longer in services. My concern is that they might have closed down, however I am left with no way of getting my refund and now the email responses have also ceased. . . I am not sure how to go about getting in touch with the resort at this point.
Hotel je savršen ima sve što je potrebno. Sobe su prostorne, čiste. Osoblje je fenomenalno, usluga je savršena. Što se tiče hrane bila je odlična, sve pohvale za kuvara. Termalni izvori su odlični, voda je sjajna. Ovaj hotel definitivno preporučujem za posetu i rado ću se vratiti. Hotel is really perfect, it has everything you need for a perfect holiday. Rooms are spacious and very clean. Personal is just phenomenal, service is spending. Food was tastefully and with variety of choices, all the greets for their main chef. Thermal spa is great, water is fresh, clean, regularly sanitized and very hot. This hotel gets definitely a recommendation from my side and i will be glad to return there.
The number of options for hotels in La Fortuna was a little overwhelming, but we came across Arenal Kioro Suites & Spa, and knew it would be amazing! The staff was so friendly and helpful (especially the gentlemen who checked us in around midnight - great sense of humor, and such a warm welcome!!). While we knew what we booked, the surprises kept coming when it came to this hotel. The first surprise was the giant hot tub in the room (in the giant room) - WOW! This was perfect to relax in at the end of each day. The next surprise was the full on view of the Arenal Volcano when we woke up on our first morning - another WOW! Talk about a room with a view..... We were also pleasantly surprised at the serenity of the hot springs on property. We hadn't expected so many of them, and plus we seemed to have them to ourselves!! Staying here you also have access to another hot spring down the road (the hotel will drive you there), which we definitely recommend! Overall this was an amazing stay, and would 100% recommend for anyone visiting La Fortuna!…
Horrible experience with Felix Jimenez S. whose the head reservation/accounting person. I canceled before my deadline and was told I would receive a refund now going on 6 weeks. I’ve sent emails and was patient but please tell me how is a customer suppose to think luxury when they can’t even refund reservations. I paid for my room then I decided to cancel now I have to wait for a refund because they are not open. When they came asking for payment I paid I didn’t ask to hold my room on my word. Unprofessional company I’d seek a better. I have opened a dispute with my credit card company. I’d steer clear from a hotel that can’t manage cancellations they are not financially stable.