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Volcano Lodge, Hotel & Thermal Experience

7 Km Oeste del Centro de la Fortuna, Arenal Volcano National Park, La Fortuna de San Carlos 21007 Costa Rica
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Traveler (3253)
360
Panoramas (6)
Pool & Beach (438)
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About

#29 of 229 hotels in La Fortuna de San Carlos
Location
4.6
Cleanliness
4.7
Service
4.6
Value
4.5
Travelers' Choice
GreenLeaders Silver level
At VOLCANO LODGE AND SPRINGS, located in La Palma, La Fortuna de San Carlos, at the foot of the majestic Arenal Volcano, our hot springs and lush tropical garden gives you joy and relaxation to our guests and companions. Undoubtedly, our location allows you to witness the imposing Arenal Volcano from a vantage point. QUALITY SERVICE: Knowing that service is the main reason of hospitality, the Volcano Lodge & Gardens’ team, will do our best to make your stay a very fond memory to take home. FACILITIES: All our 66 rooms are Superior and non smoking, have deluxe finishes, 2 comfortable full size beds or 1 king size bed, TV/cable, telephone, air-conditioned, coffee maker, hot water shower, hairdryer and a nice terrace facing the Volcano. We also offer 4 rooms for handicap. RESTAURANT:Sura Restaurant, capacity: 120 people, we’ll be offering you our traditional local and international food, while you enjoy the majestic view of the volcano, birds surrounded nature. You can ask for room service too. OTHER FACILITIES: *Two swimming pools for adults, two swimming pools for children and two Jacuzzis, all of them with view to the Volcano.*Laundry service, Private parking, Internet Access / Wireless Free, Tours information, nature trail, Playground.* Massages Service from 9 am to 9 pm.
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Property amenities
Free parking
Free internet
Pool
Fitness / spa locker rooms
Free breakfast
Game room
Hiking
Kids pool
Secured parking
Wifi
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Shallow end in pool
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kids' meals
Special diet menus
Swimup bar
Poolside bar
Table tennis
Board games / puzzles
Kids' outdoor play equipment
Taxi service
Spa
Hot spring bath
Baggage storage
Concierge
Non-smoking hotel
Outdoor furniture
Picnic area
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Housekeeping
Private balcony
Room service
Coffee / tea maker
Cable / satellite TV
Hair dryer
Safe
Seating area
Laptop safe
Refrigerator
Flatscreen TV
Show more
Room types
Mountain view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Family
Languages Spoken
English, Spanish
Traveler Insights
This summary was created by AI, based on 73 recent English reviews.
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According to reviews, the Volcano Lodge, Hotel & Thermal Experience is centrally located, offering easy access to town and outdoor adventures. The serene, rustic atmosphere and well-maintained grounds earn rave reviews, but some travelers find the decor outdated and the rooms dark. Guests commend the cleanliness, but some mention issues with the plumbing. Opinions about the value are mixed; some appreciate the reasonable pricing for food and services, while others criticize the extra charges. The service is widely praised for being friendly and efficient. However, it's the amenities, particularly the thermal hot springs and pools, that are most popular among guests.
Location
Convenient
Atmosphere
Rustic
Rooms
Dated
Value
Mixed
Cleanliness
Spotless
Service
Attentive
Amenities
Abundant
Location
Convenient
Reviewers appreciated the hotel's central and convenient location, providing easy access to town, outdoor adventure sites, and tourist attractions.
  • Chris K
    Chris K
    May 2023 3 contributions
    Nice location, thermal pools were a bit murky but otherwise great...
  • maryanneB830
    maryanneB830
    Apr 2023 42 contributions
    ...The resort is also in a great location where you don’t need to travel too far to get to some of the main spots you want to see in my Fortuna...
  • fxitmn
    fxitmn
    Apr 2023 24 contributions
    We were looking forward to this location in Costa Rica most and hoping that the reviews were true and we were not disappointed!...
  • vikingprincess2017
    vikingprincess2017
    Mar 2023 25 contributions
    ...It’s central location made connecting to our adventure trips so accessible...
  • WarEagleEm
    WarEagleEm
    Feb 2023 20 contributions
    ...It is in a perfect location, almost exactly in the middle of town and many of the popular outdoor adventure sites. Uber cost varied from 2-6 dollars depending on where we were going and what time, but great location if you don’t have a car and are relying on outside transportation...
  • BrooklynBubbe
    BrooklynBubbe
    Feb 2023 407 contributions
    ...The location is close to both the town and the Tourist adventures...
  • d0itallady
    d0itallady
    Feb 2023 9 contributions
    ...Good location for enjoying tourist activities at Arenal...
  • karen19020
    karen19020
    Feb 2023 1466 contributions
    Perfect location to sites, restaurants and tourist attractions...
  • PCNomad
    PCNomad
    Feb 2023 2 contributions
    ...Overall, We enjoyed the quiet atmosphere of the location...
  • Michele W
    Michele W
    Jan 2023 13 contributions
    Great lodge in a beautiful location!... The location and layout are nice if you don't want to feel crowded...
  • Laurence A
    Laurence A
    Jan 2023 24 contributions
    Great location outside the city in the middle of the forest...
  • travelbylocalizer
    travelbylocalizer
    Dec 2022 263 contributions
    ...Location: It was a 7 minute drive from town, and on the road that goes the the national park, which made it easy for day trips...
  • BriBri
    BriBri
    Oct 2022 2 contributions
    ...I felt like the location was a good “in between” spot between La Fortuna and some of the activities further towards the volcano, which made driving and tour transportation easy...
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Atmosphere
Rustic
The hotel's atmosphere is described as serene and rustic, with well-maintained vegetation and private amenities. However, some guests found the decor outdated and rooms dark.
  • Jesus P
    Jesus P
    Aug 2023 13 contributions
    The hotel is well located, large grounds and well-preserved vegetation, providing a very pleasant environment to enjoy nature and the hot springs with the family...
  • Leslie K
    Leslie K
    Aug 2023 120 contributions
    ...The room is comfortable and has chairs and an overlook outside either front or back for bird watching. The place is maintained beautifully-trimmed and swept...
  • For H
    For H
    Aug 2023 3 contributions
    ...Comfortable room, great amenities...
  • Michael H
    Michael H
    Apr 2023 2 contributions
    ...Guests should not be allowed to use loud speakers with loud music on premises. Blasting music as I you were at a music festival can be annoying...
  • maryanneB830
    maryanneB830
    Apr 2023 42 contributions
    ...There are also a couple of lounge chairs outside, which is really nice...
  • shannon m
    shannon m
    Apr 2023 3 contributions
    ...Lots of flowers, and an overall calm experience. The rooms are clean with a private laina looking out to trees and many plants...
  • 2hope
    2hope
    Mar 2023 14 contributions
    ...Room was outdated and dark, smelled musty...
  • BrooklynBubbe
    BrooklynBubbe
    Feb 2023 407 contributions
    ...The rooms are spacious and extremely comfortable. The furniture is wonderful wood with a platform bed... It's got a rustic feel and may not appeal to those people looking for a generic, modern hotel room...
  • PCNomad
    PCNomad
    Feb 2023 2 contributions
    ...Overall, We enjoyed the quiet atmosphere of the location...
  • WarEagleEm
    WarEagleEm
    Feb 2023 20 contributions
    ...Very private and romantic thermal pool...
  • JanK
    JanK
    Feb 2023 6 contributions
    ...The room, though outdated and somewhat rustic, but was very clean...
  • HAP
    HAP
    Feb 2023 1 contribution
    ...The staff were very friendly, the room gorgeous & spotless...
  • Xiomara Rios
    Xiomara Rios
    Jan 2023 17 contributions
    ...Private room with their own private hot spring...
  • Whereswaly
    Whereswaly
    Dec 2022 102 contributions
    ...Hotel rooms need the decor modernising but that’s a small improvement on a lovely resort...
  • Ari R
    Ari R
    Sep 2022 1 contribution
    ...Overall the atmosphere of the entire resorts ambiance was marvelous, from the birds and plants making it feel like a jungle to the view and the food at their restaurant was delightful...
  • NCCoug
    NCCoug
    Sep 2022 16 contributions
    ...The pools are outstanding along with the never ending flowers, plants, and gardens...
  • Norbert
    Norbert
    Sep 2022 28 contributions
    ...Rooms and furnitures are a bit run down...
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Rooms
Dated
Rooms are generally clean but outdated and sometimes plagued with bugs. Many also find the beds uncomfortable.
  • Jesus P
    Jesus P
    Aug 2023 13 contributions
    ...The rooms are old with little maintenance and not modernized facilities, especially the bathrooms...
  • blaze70_12
    blaze70_12
    Jul 2023 9 contributions
    Volcano Lodge is a comfortable hotel in lovely well kept grounds... The room was spacious and well equipped with coffee making facilities, air conditioning (which was a little noisy but efficient), hairdryer etc...
  • jdealman
    jdealman
    Jul 2023 312 contributions
    ...The rooms do not even allow for you to flush toilet paper down the toilets! Hard beds, loud air conditioning, outdated bathroom and dirty looking hot springs ... Today there are many newer nicer hotels in town for the same price...
  • enfini7
    enfini7
    Jul 2023 3 contributions
    First night the room was covered in ants... They came in to change the sheets and found several more dead cockroaches under the bed... As someone that has traveled to Costa Rica for over 20 years I understand we were in the jungle, however this room was not what we expected and not as nice as when we stayed there 11 years ago...
  • Nashville Girl
    Nashville Girl
    Jul 2023 4 contributions
    ...Leave your 2 room keys in the room?... Yep...$15.00...the beds in the rooms are not that great and could use better mattresses...
  • bonnie H
    bonnie H
    Jun 2023 6 contributions
    The beds were extremely uncomfortable, pillows flat and roaches in our room daily...
  • Chris K
    Chris K
    May 2023 3 contributions
    ...Food was good and room was nice...
  • 2hope
    2hope
    Mar 2023 14 contributions
    Made a last minute, same day reservation with booking.com (it was $100 cheaper than booking directly with the hotel)... Room was outdated and dark, smelled musty... The main paths leading to the rooms are a little rough, so keep that in mind if you're pulling luggage...
  • TO inge
    TO inge
    Mar 2023 2 contributions
    ...Our room had a very private patio with its own thermal spa and a view of Arenal Volcano...
  • Justina D
    Justina D
    Mar 2023 1 contribution
    ...Everything was amazing, very friendly staff, clean rooms with great views of the volcano, food and drink selection was great...
  • JanK
    JanK
    Feb 2023 6 contributions
    ...We had a superior room with 2 double beds (were too late to get a king size bed) and woke up each morning to a gorgeous view of the Arenal Volcano, or at least the part the clouds allowed us to see... The room, though outdated and somewhat rustic, but was very clean...
  • BrooklynBubbe
    BrooklynBubbe
    Feb 2023 407 contributions
    ...The rooms are spacious and extremely comfortable... It's got a rustic feel and may not appeal to those people looking for a generic, modern hotel room...
  • BoardingPass722719
    BoardingPass722719
    Feb 2023 1 contribution
    ...We only took one star off- the rooms were quite mediocre. Beds were comfortable but the room was old looking...
  • Paul S
    Paul S
    Feb 2023 7 contributions
    ...The rooms are very nice, the Hot Springs are fun, and the dinner service was exceptional...
  • Laurence A
    Laurence A
    Jan 2023 24 contributions
    ...Some detail work on the rooms will be welcome...
  • travelbylocalizer
    travelbylocalizer
    Dec 2022 263 contributions
    We stayed at this hotel for 6 nights in December, in a Superior Thermal Room, with our toddler... Room: The Superior Thermal Room with the private hot spring, was like a dream... The room overall, was large, and worked well for our time there...
  • Whereswaly
    Whereswaly
    Dec 2022 102 contributions
    ...Our flight was delayed and they kept our room, plus stayed in contact with lovely messages during the 24 hour delay!... Hotel rooms need the decor modernising but that’s a small improvement on a lovely resort...
  • Jenny A
    Jenny A
    Dec 2022 8 contributions
    ...Our room unfortunately looked nothing like the pictures. The bathroom was pretty bad but the rest of the room was decent...
  • Ari R
    Ari R
    Sep 2022 1 contribution
    ...The room I was staying in had a lot of dead bugs, also the hot tub didn't have light for night time use and no hot water it was luke warm at best...
  • Norbert
    Norbert
    Sep 2022 28 contributions
    ...Rooms and furnitures are a bit run down...
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Value
Mixed
Travelers express mixed feedback on value, citing reasonable pricing for food, services, and rooms but criticizing extra charges and pricey offerings.
  • Leslie K
    Leslie K
    Aug 2023 120 contributions
    ...The place is maintained beautifully-trimmed and swept...
  • jdealman
    jdealman
    Jul 2023 312 contributions
    ...They charge $30 per night, per child for kids to be added on ... Today there are many newer nicer hotels in town for the same price... Save your money and look elsewhere!...
  • Nashville Girl
    Nashville Girl
    Jul 2023 4 contributions
    ...Do note, they nickel and dime you for everything... Don't return your pool towels or your pool towel pass?... $15.00...forget to turn in your parking pass from your car?... Yep...$15.00...the beds in the rooms are not that great and could use better mattresses...
  • dmk112016
    dmk112016
    Jul 2023 10 contributions
    ...I wasn't a fan of the thermal pools as they were very crowded & I didn't see alot of water flow...
  • Irenaqueen
    Irenaqueen
    Jun 2023 16 contributions
    ...Booking through the hotel may be more expensive than going directly to the vendor...
  • Camper424626
    Camper424626
    Jun 2023 9 contributions
    ...Pricey but some good options under 20...
  • Christie A
    Christie A
    Jun 2023 9 contributions
    ...Clean room, good water pressure. The pillows are huge and tough to use for smaller/lighter people (with neck issues) and the beds were on the harder side...
  • 2hope
    2hope
    Mar 2023 14 contributions
    Made a last minute, same day reservation with booking.com (it was $100 cheaper than booking directly with the hotel)...
  • WarEagleEm
    WarEagleEm
    Feb 2023 20 contributions
    ...Uber cost varied from 2-6 dollars depending on where we were going and what time, but great location if you don’t have a car and are relying on outside transportation... The food was also delicious and reasonably priced for the quality and service...
  • BrooklynBubbe
    BrooklynBubbe
    Feb 2023 407 contributions
    ...The furniture is wonderful wood with a platform bed... Everything is exceptionally clean and well maintained... We weren't so happy with the food at our dinner here and opted to eat in town after that...
  • JanK
    JanK
    Feb 2023 6 contributions
    ...The food was great and was much more than we could eat...
  • gessel
    gessel
    Jan 2023 71 contributions
    ...Access to La Fortuna is by taxi (approx US$12.00 one way)...
  • Laurence A
    Laurence A
    Jan 2023 24 contributions
    ...The price of the beer at the restaurant it is ridiculous...
  • Walter B
    Walter B
    Jan 2023 1 contribution
    ...Attentive and helpful staff, very reasonable prices for meals...
  • Whereswaly
    Whereswaly
    Dec 2022 102 contributions
    ...Breakfast is included and we spent about $50 per person, per day for lunch, dinner and drinks... It’s about $5 and 15 min taxi to town...
  • travelbylocalizer
    travelbylocalizer
    Dec 2022 263 contributions
    ...Do yourself a favour and pay the extra to have this, I don't regret it...
  • Jody M
    Jody M
    Nov 2022 1 contribution
    ...Food is delicious and reasonably priced...
  • lilmegaroundtheworld
    lilmegaroundtheworld
    Oct 2022 6 contributions
    ...Reasonable price for a fabulous king suite with a private hot spring!... Don’t sleep on this hotel- We are already missing the breakfast buffet!...
  • Norbert
    Norbert
    Sep 2022 28 contributions
    We would not recommend the place since it has seen its best times long a go... There are better places in the area which offer better value for the money...
  • Ari R
    Ari R
    Sep 2022 1 contribution
    ...The horse back riding they booked for us was amazing and a nice price as well...
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Cleanliness
Spotless
Travelers frequently commend the cleanliness of the hotel, praising the spotless rooms and well-maintained grounds. However, some guests mention not being able to flush toilet paper.
  • blaze70_12
    blaze70_12
    Jul 2023 9 contributions
    Volcano Lodge is a comfortable hotel in lovely well kept grounds...
  • Christie A
    Christie A
    Jun 2023 9 contributions
    ...Clean room, good water pressure...
  • Michele S
    Michele S
    Jun 2023 9 contributions
    ...It was very clean and we were not in the room except to sleep...
  • Jenny B
    Jenny B
    May 2023 4 contributions
    ...The rooms were very clean and the property well maintained...
  • shannon m
    shannon m
    Apr 2023 3 contributions
    ...The rooms are clean with a private laina looking out to trees and many plants... The staff is nice, the pools are clean...
  • TO inge
    TO inge
    Mar 2023 2 contributions
    ...This was the best hotel we stayed at on our Costa Rica trip... This is a large spread-out property beautifully maintained with lots of tropical plants, pools, and thermal spas...
  • jmalandra
    jmalandra
    Mar 2023 72 contributions
    ...The hotel grounds were immaculately kept and the staff was all very friendly...
  • Ron
    Ron
    Mar 2023 1 contribution
    The grounds are well maintained and the place is spotless...
  • Justina D
    Justina D
    Mar 2023 1 contribution
    ...Everything was amazing, very friendly staff, clean rooms with great views of the volcano, food and drink selection was great...
  • pocockm57
    pocockm57
    Feb 2023 1 contribution
    ...The grounds are immaculate and the hot springs are perfect after a long day of trekking...
  • BrooklynBubbe
    BrooklynBubbe
    Feb 2023 407 contributions
    ...There was plenty of hot water with good pressure... Everything is exceptionally clean and well maintained...
  • JanK
    JanK
    Feb 2023 6 contributions
    ...The room, though outdated and somewhat rustic, but was very clean...
  • HAP
    HAP
    Feb 2023 1 contribution
    ...The staff were very friendly, the room gorgeous & spotless...
  • Tash
    Tash
    Jan 2023 2 contributions
    ...The hotel grounds were well kept, with tons of beautiful birds, trees, flowers etc...
  • Michele W
    Michele W
    Jan 2023 13 contributions
    ...The rooms were basic but very comfortable, had great showers and were very clean...
  • Craig B
    Craig B
    Jan 2023 2 contributions
    ...Beautiful hot springs, amazing clean rooms...
  • Adventurer
    Adventurer
    Dec 2022 1 contribution
    ...Large clean rooms Bathrooms could look better but are very clean and spacious Hot Springs are just excellent, they have 3 levels hot, mild and room temperature along with a beautiful sauna in natural surroundings The food including the breakfast, lunch and dinner were just simply amazing... Fresh, attention to detail, excellent staff and service, very attentive The reception area with the bar is also very inviting and relaxing...
  • Margarita B
    Margarita B
    Dec 2022 10 contributions
    ...The staff are truly wonderful, beds are comfortable, rooms super clean...
  • Beachlife01
    Beachlife01
    Dec 2022 14 contributions
    Grounds and room were well kept...
  • Jody M
    Jody M
    Nov 2022 1 contribution
    ...Facilities were spotless, breathtaking view of the volcano, wonderful staff and the Thermal springs are purposely set up so you can find a little spot of your own!...
  • AD_WDC
    AD_WDC
    Nov 2022 30 contributions
    ...The one day we had housekeeping freshen up the room, they did a fantastic job...
  • claudia_been_here
    claudia_been_here
    Nov 2022 8 contributions
    Great hotel stay- the rooms were clean and tidy...
  • BriBri
    BriBri
    Oct 2022 2 contributions
    ...The room was nice and clean, and the view of Arenal Volcano right from our room was amazing...
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Service
Attentive
The service at the hotel is frequently praised for being helpful, friendly, and attentive. The staff is often mentioned for their professionalism and efficiency.
  • Sandy O
    Sandy O
    Aug 2023 2 contributions
    ...From check in to check out the staff was phenomenal! Booking excursions thru them was a breeze and even on the rainy days we were able to enjoy ourselves in the sports bar playing some games or relaxing in the chill lounge taking in the sounds and enjoying a good book...
  • jdealman
    jdealman
    Jul 2023 312 contributions
    ...They charge $30 per night, per child for kids to be added on ...
  • Stephen P
    Stephen P
    Jul 2023 2 contributions
    The entire staff at Volcano Lodge was friendly and worked hard to give my family the best experience ever... Special shoutouts to Esteven, Juan Carlos, and Gueryn at the restaurant; Rosmer and Jordan at the bars; and Manrique at the front desk!...
  • Irenaqueen
    Irenaqueen
    Jun 2023 16 contributions
    ...Robert and Ariel were especially helpful. Manrique at the front desk was very helpful as well... One piece of advice - if you are looking for a service recommendation outside the hotel, look it up based on reviews on trip advisor...
  • Danny B
    Danny B
    Jun 2023 1 contribution
    ...We found the other guests and the staff very nice, and our waiter Robert in particular was a helpful guide and encouraging of our intermediate level Spanish. The staff speaks both Spanish and English...
  • maryanneB830
    maryanneB830
    Apr 2023 42 contributions
    ...The fourth person to shower always had a little less hot water than the rest... They are super speedy to come out and help you with anything... We typically stay at Airbnb’s, so this resort was a really nice treat for all of us... 15 minutes in the opposite direction till out for Tina, waterfall, in about 25 minutes downtown... It is helpful to have a car here as they do not have any sort of shuttle service...
  • Matthew B
    Matthew B
    Mar 2023 1 contribution
    ...From the time we arrived at the reception area the staff greeted us so cordially and welcoming... We had breakfast free buffet everyday which was delish!...
  • pocockm57
    pocockm57
    Feb 2023 1 contribution
    From check in to food and beverage service, Volcano Lodge excells at it all... We're just regular folks who felt a very personalized stay at Volcano...
  • elizzledizzle
    elizzledizzle
    Feb 2023 49 contributions
    ...We booked the room with a private pool and were so happy with it! There was also champagne, beer, and snacks waiting for us which was a total surprise... Easy to order drinks at the swim up bar... We booked transport to SJO airport via the hotel and that went smoothly...
  • d0itallady
    d0itallady
    Feb 2023 9 contributions
    Great welcoming and friendly staff... On site restaurant has breakfast buffet that was included and very ample... The food service for lunch and dinner was excellent...
  • travelbylocalizer
    travelbylocalizer
    Dec 2022 263 contributions
    We stayed at this hotel for 6 nights in December, in a Superior Thermal Room, with our toddler... Do yourself a favour and pay the extra to have this, I don't regret it... I liked that there were able to fill my refillable coffee mug each morning, although I didn't like that I had to flag down a waiter every time I needed more coffee...
  • Adventurer
    Adventurer
    Dec 2022 1 contribution
    ...It’s was so much better than even the 4 star resort that we stayed at before. Fresh, attention to detail, excellent staff and service, very attentive The reception area with the bar is also very inviting and relaxing...
  • Margarita B
    Margarita B
    Dec 2022 10 contributions
    ...The staff are truly wonderful, beds are comfortable, rooms super clean... Would recommend to anyone wanting time out with good food and wonderful service...
  • Jody M
    Jody M
    Nov 2022 1 contribution
    ...Facilities were spotless, breathtaking view of the volcano, wonderful staff and the Thermal springs are purposely set up so you can find a little spot of your own!...
  • AD_WDC
    AD_WDC
    Nov 2022 30 contributions
    ...The one day we had housekeeping freshen up the room, they did a fantastic job. The staff and the service at the on-grounds restaurant was amazing - everyone was extremely friendly, helpful, polite, and professional...
  • claudia_been_here
    claudia_been_here
    Nov 2022 8 contributions
    Great hotel stay- the rooms were clean and tidy... The tour I booked picks you up from the hotel- very convenient if you don't have a car...
  • BriBri
    BriBri
    Oct 2022 2 contributions
    My husband I stayed for 3 nights in a superior thermal room and had a great experience. The room was nice and clean, and the view of Arenal Volcano right from our room was amazing... The amenities were nice and relaxing and the staff were all very friendly and helpful...
  • lilmegaroundtheworld
    lilmegaroundtheworld
    Oct 2022 6 contributions
    ...The staff went above and beyond to make our stay great. Ariel made our first night perfect with great service and recommendations for things to do in the area... Don’t sleep on this hotel- We are already missing the breakfast buffet!...
  • Ari R
    Ari R
    Sep 2022 1 contribution
    ...The staff was hands on to everything by the questions and what I needed... The horse back riding they booked for us was amazing and a nice price as well...
  • NCCoug
    NCCoug
    Sep 2022 16 contributions
    ...The staff are all extremely helpful and friendly. Robert in the main restaurant took fantastic care of us... Luis at the front desk was also exceptional...
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Amenities
Abundant
Travelers overwhelmingly praised the hotel's amenities, particularly the thermal hot springs, pools, and beautifully maintained grounds. They also appreciated the wide range of activities available on-site.
  • Sandy O
    Sandy O
    Aug 2023 2 contributions
    We had an amazing 7 day 6 night stay! From check in to check out the staff was phenomenal!... Booking excursions thru them was a breeze and even on the rainy days we were able to enjoy ourselves in the sports bar playing some games or relaxing in the chill lounge taking in the sounds and enjoying a good book...
  • Nashville Girl
    Nashville Girl
    Jul 2023 4 contributions
    This place has everything and I would stay here again in a heartbeat. It has pools, workout room, beautiful view of the volcano, nature walk / garden, onsite restaurant and of course the thermal pools!!... They feed the birds each morning and we saw all kinds of cool birds on property... Don't return your pool towels or your pool towel pass?... Yep...$15.00...the beds in the rooms are not that great and could use better mattresses... However, knowing ALL of that, the property has everything you need after a long day of site seeing and exploring...
  • blaze70_12
    blaze70_12
    Jul 2023 9 contributions
    Volcano Lodge is a comfortable hotel in lovely well kept grounds. It has a number of thermal pools, including one with a swim up bar... The breakfast was a varied buffet style and the freshly cooked omelette was good... The room was spacious and well equipped with coffee making facilities, air conditioning (which was a little noisy but efficient), hairdryer etc... There is a trail around the grounds which was a pleasant stroll... It would have been useful to have an umbrella provided as we had frequent showers when staying and it was a few minutes walk to the restaurant and hooks to hang wet coats would be useful rather than having to drape them over chairs...
  • Danny B
    Danny B
    Jun 2023 1 contribution
    The Volcano lodge was a great experience for my partner and me. There were ample activities on site - pools, hot springs, saunas, darts, foosball, an outdoor gym, bar, restaurant, etc... The staff speaks both Spanish and English... It's close to the parque nacional Arenal volcan, which lends itself to beautiful hiking, wildlife, and views of the volcano... It's also close to La Fortuna, which is a nice town to walk around, grab a bite, or get a massage... Above all, the highlight was the private hot spring off our back patio...
  • maryanneB830
    maryanneB830
    Apr 2023 42 contributions
    ...We booked a room in the junior suite area, which was two full-size beds, and an outdoor plunge pool. We were very excited about the outdoor punch pole, but it’s more of an outdoor hot tub... There are also a couple of lounge chairs outside, which is really nice... The fourth person to shower always had a little less hot water than the rest... Also, you cannot flush toilet paper down the toilet... They are super speedy to come out and help you with anything... They offer a buffet breakfast that is really good... Everything from rice, eggs, to an omelette bar... And of course, lots of fresh fruit... We ate dinner twice at the restaurant which was also really good... There is a bar at the front lobby with a pool table, cornhole, darts, and Jenga... The days we spent here at La Fortuna, We’re jam packed, so we spent our evenings, mostly relaxing by the pool and playing games... Swim at the bar is a treat, and they do offer happy hour from 4 to 6... We typically stay at Airbnb’s, so this resort was a really nice treat for all of us... The resort is also in a great location where you don’t need to travel too far to get to some of the main spots you want to see in my Fortuna... Only 15 minutes to the volcano and hanging bridges...
  • fxitmn
    fxitmn
    Apr 2023 24 contributions
    ...Everything from the room to the mineral pool on our patio to several different mineral pools around the property were awesome! The amount of Flora and Fauna on property is tremendous and kept an incredible shape... The dining options are quite good and we enjoyed the breakfast immensely with the slight changes they made every day...
  • TO inge
    TO inge
    Mar 2023 2 contributions
    ...This was the best hotel we stayed at on our Costa Rica trip. Our room had a very private patio with its own thermal spa and a view of Arenal Volcano... This is a large spread-out property beautifully maintained with lots of tropical plants, pools, and thermal spas... The buffet breakfast that was included was beautifully presented with lots of choices and fresh food... The restaurant there is top notch, excellent food and very comfortable...
  • WarEagleEm
    WarEagleEm
    Feb 2023 20 contributions
    ...Very private and romantic thermal pool. It is in a perfect location, almost exactly in the middle of town and many of the popular outdoor adventure sites... Uber cost varied from 2-6 dollars depending on where we were going and what time, but great location if you don’t have a car and are relying on outside transportation...
  • JanK
    JanK
    Feb 2023 6 contributions
    Sitting in a garden of beautiful native flowers and plants, this hotel was amazing. We had a superior room with 2 double beds (were too late to get a king size bed) and woke up each morning to a gorgeous view of the Arenal Volcano, or at least the part the clouds allowed us to see... The thermal hot springs jacuzzi in our private backyard was a great retreat after a day of hiking... This site had other hot spring pools we did not use, but were enjoyed by many other hotel visitors... The restaurant provided a free breakfast each morning and it was very good... My husband and I ate dinner there two nights... I would definitely stay here again and would refer my friends here, also...
  • BoardingPass722719
    BoardingPass722719
    Feb 2023 1 contribution
    ...We had a view of Arenal outside our back patio that just was phenomenal... Breakfast was excellent and the restaurant for dinner was also fabulous... Absolutely loved the beautiful landscaping and abundant birds on the property!... Beds were comfortable but the room was old looking... One tip- the hotel could add a clothesline on the back patios to dry clothes... Overall wonderful stay for our family with three young boys!...
  • pocockm57
    pocockm57
    Feb 2023 1 contribution
    ...From check in to food and beverage service, Volcano Lodge excells at it all. The grounds are immaculate and the hot springs are perfect after a long day of trekking... We're just regular folks who felt a very personalized stay at Volcano...
  • gessel
    gessel
    Jan 2023 71 contributions
    ...A wonderful hotel set on an excellent property. Amenities include a thermal pool area, a jacuzzi pool area and a standard swimming pool area; I call them areas because they are not just a stand alone pool but each consists of several connecting smaller pools... There is a swim up bar in the jacuzzi area (which we felt strange)...
  • travelbylocalizer
    travelbylocalizer
    Dec 2022 263 contributions
    We stayed at this hotel for 6 nights in December, in a Superior Thermal Room, with our toddler... This is what you want on vacation, to come out of your transportation, walk down a nice path to your room surrounded by tropical plants, and being able to see the Arenal Volcano... The property never felt crowded... With two swimming pools, more hot springs than I could count, there were many opportunities to find those private moments to relax... There was also a really nice playground and equipment for our toddler... Room: The Superior Thermal Room with the private hot spring, was like a dream... I want a private hot spring in my backyard... It was the cap to each day to sit in the hot spring and look at the stars... Do yourself a favour and pay the extra to have this, I don't regret it... The room overall, was large, and worked well for our time there... I liked that there were able to fill my refillable coffee mug each morning, although I didn't like that I had to flag down a waiter every time I needed more coffee... Location: It was a 7 minute drive from town, and on the road that goes the the national park, which made it easy for day trips... It is helpful to have access to a vehicle if not travelling with a tour... In summary, I would absolutely, recommend this place to others and would stay here again...
  • Whereswaly
    Whereswaly
    Dec 2022 102 contributions
    Staff super friendly and really helpful. Our flight was delayed and they kept our room, plus stayed in contact with lovely messages during the 24 hour delay!... Loved the outdoor gym, the running route round the resort and also the hot springs... Breakfast is included and we spent about $50 per person, per day for lunch, dinner and drinks... The main courses are huge so you could easy share!... The hotel also offers a transfer service to San Jose!...
  • Adventurer
    Adventurer
    Dec 2022 1 contribution
    ...Large clean rooms Bathrooms could look better but are very clean and spacious Hot Springs are just excellent, they have 3 levels hot, mild and room temperature along with a beautiful sauna in natural surroundings The food including the breakfast, lunch and dinner were just simply amazing. It’s was so much better than even the 4 star resort that we stayed at before... Fresh, attention to detail, excellent staff and service, very attentive The reception area with the bar is also very inviting and relaxing... So glad we stayed here for 3 nights in Arenal...
  • AD_WDC
    AD_WDC
    Nov 2022 30 contributions
    ...The hotel has great thermal hot springs and a lot of different areas to explore or relax in, so it never felt overcrowded (admittedly it was rainy season too)... But because the hotel had enough areas to explore and because the restaurant was so amazing, we didn't mind it...
  • Jody M
    Jody M
    Nov 2022 1 contribution
    ...Facilities were spotless, breathtaking view of the volcano, wonderful staff and the Thermal springs are purposely set up so you can find a little spot of your own!... they have so many things to keep you occupied if it happens to rain... It’s also beautifully landscaped, you could spend hours walking around and looking at all the tropical flora and fauna!...
  • BriBri
    BriBri
    Oct 2022 2 contributions
    My husband I stayed for 3 nights in a superior thermal room and had a great experience. The room was nice and clean, and the view of Arenal Volcano right from our room was amazing... The grounds are lush and makes you feel part of nature... There were a lot of birds around and the views were great... I loved walking around the area... The breakfasts had variety and the fresh juice was delicious... The amenities were nice and relaxing and the staff were all very friendly and helpful... I felt like the location was a good “in between” spot between La Fortuna and some of the activities further towards the volcano, which made driving and tour transportation easy... Nearby Soda La Palma was wonderful for lunch...
  • Ari R
    Ari R
    Sep 2022 1 contribution
    ...The staff was hands on to everything by the questions and what I needed... The horse back riding they booked for us was amazing and a nice price as well... Overall the atmosphere of the entire resorts ambiance was marvelous, from the birds and plants making it feel like a jungle to the view and the food at their restaurant was delightful...
  • NCCoug
    NCCoug
    Sep 2022 16 contributions
    We were able to spend 3 nights last week at the Volcano Lodge. The property is absolutely stunning with the foliage, Arenal Volcano views, and thermal pools... The staff are all extremely helpful and friendly... Robert in the main restaurant took fantastic care of us... Luis at the front desk was also exceptional... The pools are outstanding along with the never ending flowers, plants, and gardens... The rooms were in decent shape and the bed was comfortable...
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madsen1055 wrote a review Dec 6
Parksville, Canada10 contributions
The property was absolutely beautiful and so tropical. The breakfast buffet had so many choices and was very good. The pool area and hot springs were top notch. We had a thermal room and used our private hot tub daily.
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Date of stay: December 2023
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Trip type: Traveled with family
Room Tip: Very family friendly with many different game options at the reception building
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Kristina K wrote a review Dec 3
Oakland, California18 contributions
This place is very tranquil and has a huge Garden area with lots of Bird activity- a bonus for us birders. The thermal pools were a bonus, although the weather was a bit too warm to fully enjoy them. They might be nice during the rain though. Great that it was on the main road through that area. Arenal was close, as was la Fortuna (8 km) for many dining options. BTW: sodas are a homestyle, economical type of restaurant. We ate at several. My biggest complaint was that the walls are very very thin at this resort. We heard our neighbors singing karaoke one night, and the next person who stayed there was sick and we heard him coughing.
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Date of stay: November 2023
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Trip type: Traveled as a couple
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Claire Y wrote a review Dec 2
Arlington, Virginia48 contributions
Service and quality of the hotel were great. Soaking in the volcano waters was very relaxing. We had easy access to restaurants in La Fortuna and various activities such as the hanging bridges. Unfortunately, it rained heavily while we were there, so we little opportunity for outdoor activities.
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Date of stay: December 2023Trip type: Traveled with family
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Sophia T wrote a review Nov 2023
7 contributions
The Volcano Lodge was a great place to stay in the La Fortuna area, but the hotel definitely felt like a tourist-oriented all-inclusive resort versus an authentic spot. The food at the restaurant felt very Americanized and I think there were better options if you go into the La Fortuna town.
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Date of stay: November 2023
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Trip type: Traveled as a couple
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inawdnis.una wrote a review Nov 2023
New Jersey1 contribution
We did a 5 day, many towns, family trip to Costa Rica. When you are seeking adventure, experiences, and good food in another country with 3 boys, its tricky because everyone is a salesman and of course you can blow your money anywhere, but we got lucky going to the Volcano Lodge, in the guidance from a manager-type Manrique. He really tried to understand what we were after, our interests, and limitations and pointed us, with caveats, to the the most fun, appropriate, and fabulous experiences in the local and distant areas. In addition to the relaxing hot springs, tropical landscape, and bountiful buffet at Volcano Lodge, what really stood out is having a great concierge. Highly Recommend if you are not just there to hang out at your hotel all day in a room.
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Date of stay: November 2023Trip type: Traveled with family
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Lauren N wrote a review Nov 2023
1 contribution
The BEST hotel in the area. Rooms are clean and comfortable. Employees are helpful and happy. Food is delicious. Thumbs up to Robert at the restaurant. He gave us many recommendations for activities and all were great. Happy hour drinks are amazing. The grounds is well kept and full of plants and animals I’ve never seen. It’s a stunning place. The thermal baths were fantastic. It is close to other attractions in the area. Definitely recommend it.
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Date of stay: November 2023
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Trip type: Traveled with family
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Relax43045911359 wrote a review Nov 2023
3 contributions
Overall, Volcano is a decent launching pad for La Fortuna if you have a car. Thermal pools, breakfast and the price were positives. We also ate dinner and it was fine. Staff's pretty friendly. The very thin walls as we had a terrible neighbor for one of the nights meant we didn't get much sleep and ruined it a bit. No frills room with the basics (including old, loud fridge). Air con worked well.
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Date of stay: October 2023
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Trip type: Traveled with friends
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MrKrinkle wrote a review Oct 2023
Saint Paul, Minnesota2 contributions
This place is amazing! The staff were all fantastic, the surroundings were gorgeous, incredible view of the Arenal Volcano, and everything we ate from here was delicious. Honestly, can't say enough good things about this resort.
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Date of stay: October 2023
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Trip type: Traveled with family
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Sophie S wrote a review Oct 2023
Carmel, Indiana70 contributions
This hotel is pretty much average. The public thermal/mineral pools were amazing (one of them was warm, the other was extremely hot) , and the outside is 10/10. But the inside is what brings this review down to like a 6/10. It is almost like a motel here. Although I expected some bugs to be in the room, the amount of critters that were sharing the room was bordering on unacceptable. Next time, I would only come back for the hot springs. Most restaurants are within a 5-10 minute drive, though.
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Date of stay: October 2023Trip type: Traveled with family
Room Tip: If you are terrified of bugs (have a phobia?) you might not like it here.
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Response from Grupo La Palma Hoteles, General Manager at Volcano Lodge, Hotel & Thermal Experience
Responded Oct 22, 2023
Dear Guest, We want to extend our heartfelt thanks for choosing to stay with us. Your presence at our establishment is greatly appreciated. We take the cleanliness and comfort of our rooms and facilities very seriously. Regular pest control measures are in place to ensure the well-being of our guests. Additionally, our team is always ready to address unexpected situations promptly. During the rainy season, it's possible for insects like ants or others to make unexpected appearances due to the natural cycle. We have measures in place to control these situations as they arise. It's important that our guests assist us by not leaving any food items that might attract these creatures. It's essential to remember that we are nestled in the heart of the Tropical Rainforest, and while we do our best to maintain a pristine environment, nature's presence is a part of the experience. We hope you had an enjoyable journey in Costa Rica. If you have any questions or need further assistance, please don't hesitate to reach out. Once again, thank you for being our guest. We look forward to having you with us again. Warm regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Victorio I wrote a review Oct 2023
2 contributions
Excelent place, the spring Jacuzzis are great! The service is also incredible good. Excelente lugar, los jacuzzis termales son increibles! La atención es ambien increiblemente cordial y resolutiva.
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Date of stay: October 2023
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Trip type: Traveled with family
Room Tip: The Springs pool are really goods
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Not the right property for you?
There are more places to choose from in the La Fortuna de San Carlos area.
PRICE RANGE
$99 - $277 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
volcano lodge & gardens hotel la fortuna de san carlos, volcano lodge and gardens, volcano hotel
FORMERLY KNOWN AS
Volcano Lodge & Springs
LOCATION
Costa RicaProvince of AlajuelaArenal Volcano National ParkLa Fortuna de San Carlos
NUMBER OF ROOMS
64
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VOLCANO LODGE, HOTEL & THERMAL EXPERIENCE $116 ($̶4̶8̶6̶) - Updated 2023 Prices & Reviews - Costa Rica/Arenal Volcano National Park

Frequently Asked Questions about Volcano Lodge, Hotel & Thermal Experience
Which popular attractions are close to Volcano Lodge, Hotel & Thermal Experience?
Nearby attractions include Bogarin Trail (2.7 miles), Arenal Oasis Wildlife Refuge (2.6 miles), and Ecotermales Fortuna (0.8 miles).
What are some of the property amenities at Volcano Lodge, Hotel & Thermal Experience?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Volcano Lodge, Hotel & Thermal Experience?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Volcano Lodge, Hotel & Thermal Experience?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Volcano Lodge, Hotel & Thermal Experience?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Volcano Lodge, Hotel & Thermal Experience?
Conveniently located restaurants include Tiquicia Restaurant, Jalapas Restaurant, and D´mi Tierra. Comida típica.
Are there opportunities to exercise at Volcano Lodge, Hotel & Thermal Experience?
Yes, guests have access to a pool, a sauna, and locker rooms available in the fitness center during their stay.
Are any cleaning services offered at Volcano Lodge, Hotel & Thermal Experience?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Volcano Lodge, Hotel & Thermal Experience?
The staff speaks multiple languages, including English and Spanish.
Does Volcano Lodge, Hotel & Thermal Experience have any great views?
Yes, guests often enjoy the mountain view available here.
Is Volcano Lodge, Hotel & Thermal Experience accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.