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Holiday Inn Express San Jose Airport

HIExpress.com$104*
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Certificate of Excellence
06/11/2017 06/12/2017
1 room 2 adults 0 children
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Holiday Inn Express San Jose Airport
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775 Reviews from our TripAdvisor Community

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Showing 608: English reviews
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San Clemente, California
Reviewed 3 days ago NEW

The hotel rooms are clean and adequate for a one night stopover and As the title states this hotel is close to airport .The hotel should get a few stars for cleanliness & location but that's it. As I was advised by front desk staff there was no problem mailing letter to the USA , i purchased stamps & posted...

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Helpful?
Thank richard f
UK
HOTEL’S FAVORITE REVIEW
Reviewed April 19, 2017

I chose this as a close airport hotel - and it exceeded my expectations as a very good hotel in its own right! Free & regular airport shuttle bus (need to be close to the airport due to traffic). Nice sized rooms 2 double beds Good TV - incl English channels (but not news..) Air conditioning worked well. Free good...

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Helpful?
Thank Surreyflyer
About Hotel's Favorite Review
Marjorie E, Guest Relations Manager at Holiday Inn Express San Jose Airport, responded to this review

Dear Surreyflyer, thank you so much for sharing your nice and very thorough comments regarding your and your family's stay with us. We are extremely proud to learn that you were so please with our hotel and all its services and that we exceeded your expectations because nothing makes us happier than our guests' total comfort and satisfaction, besides surprising...

Spokane, Washington
Reviewed 4 days ago NEWvia mobile

We wanted a hotel close to the airport! This is literally 5 min away. Rooms are clean and spacious. Beautiful pool and grounds. Dennys right across parking lot along with casino option. Nice and inviting lobby with nice comfy chairs and sofas to wait in of you are early. Skip the long drive from San Jose to the airport and...

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Helpful?
Thank kta99
Bern, Switzerland
Reviewed 1 week ago

I am so happy that I changed my booking from a down town hotel to this airport hotel at the last minute as I was worried about getting to the airport on time as traffic on the bridge is horrific. I checked in at 2 pm and out next day at midday. So, I spent nearly 22 hours in a...

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Helpful?
Thank PollyMeyer
Marjorie E, Guest Relations Manager at Holiday Inn Express San Jose Airport, responded to this review

Dear PollyMeyer, thank you so much for sharing your fantastic review about your stay with us. We are delighted and very proud to learn that it was nothing less than perfect since there is nothing more important for us than our guests' comfort and satisfaction. By providing cozy and warm accommodations, excellent services (like our free 24 hour shuttle transportation...

Salem, Oregon
Reviewed 1 week ago

I booked one night here as I was transiting through San Jose, Costa Rica. They guaranteed a 24 hour shuttle, but that proved to be a significant issue. I arrived late in the evening around 9:30 p.m. and had to leave at 4 a.m. As soon as I landed, I called the hotel to send the shuttle and they promised...

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Helpful?
Thank Carla A
Marjorie E, Guest Relations Manager at Holiday Inn Express San Jose Airport, responded to this review

Dear Carla A, thank you for sharing your comments about your stay, we really do appreciate our guests' feedback. We are truly sorry about the inconvenience you experienced with the delay of the free 24 hour shuttle transportation to and from the airport, so we ask you to -please accept our most sincere apologies for it. Our utmost desire is...

Reviewed 3 weeks ago

The hotel is one-floor style with very confortable rooms, pool, small gym. The breakfast is very holiday-inn express style, don´t get surprise by a very average meal options. The shuttle to airport is free of charge, and it goes in and out every 20 or 30 minutes.

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1Thank Luis A
Marjorie E, Guest Relations Manager at Holiday Inn Express San Jose Airport, responded to this review

Dear Luis A, thank you for sharing your nice comments about your stay with us. We strive to make our guests feel totally comfortable and satisfied during their entire stay so we do everything we can to provide them with great accommodations and excellent services like our free 24 hour shuttle transportation to and from the airport among others. We...

Reviewed 4 weeks ago

BUGS!!!! I had to explain to hotel management after my stay that there was an infestation in my room. I showed the manager on duty all the bites on my legs which were not there the day I checked in. I was told that my stay would not be refunded after speaking with various customer service agents because Costa Rica...

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Helpful?
Thank C M
Marjorie E, Guest Relations Manager at Holiday Inn Express San Jose Airport, responded to this review

Dear C M, thank you for posting your review regarding your experience in our hotel. We are totally committed to our guests' complete comfort, satisfaction and well being so we do everything we can to ensure that they have a pleasant hotel experience. Our hotel has very strict and high hygiene and cleanliness standards so we were surprised when you...

Harrisburg, Pennsylvania
Reviewed 4 weeks ago

The rooms were clean and comfortable. We were very tired from a long trip. The breakfast was excellent and staff very helpful. The shuttle was prompt. The car rental facility was right across the parking lot which was perfect

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Helpful?
Thank susanbrightbill
Marjorie E, Guest Relations Manager at Holiday Inn Express San Jose Airport, responded to this review

Dear susanbrightbill, thanks for sharing such phenomenal comments about your stay. We are more than happy that you had such a restful and comfortable stay because nothing pleases us more than our guests' total satisfaction. By providing clean and very comfortable rooms, excellent services (like our free 24 hour shuttle transportation to and from the airport and our delicious complimentary...

Shepparton, Australia
Reviewed April 23, 2017

A comfortable hotel close to the Airport with the usual HIE breakfast that is as always good value. Rooms and services are very good and there is a shuttle running on a regular basis. There is a Casino and a Dennys close by.

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Helpful?
Thank Robert H
Marjorie E, Guest Relations Manager at Holiday Inn Express San Jose Airport, responded to this review

Dear Robert H, thanks for sharing your fantastic comments about our hotel. It is very important for us to ensure that all our guests have a very pleasant and comfortable stay because nothing is more important than their total satisfaction. By providing very comfortable accommodations, great services (like our free 24 hour shuttle transportation to and from the airport and...

Kamloops, Canada
Reviewed April 14, 2017 via mobile

We stayed here twice....once at the beginning and once at the end of our trip. We were extremely happy with the property and won't hesitate to come back. Rooms were clean and, and the breakfast was great. The airport shuttle was a big help too. A little bit noisy at times as it's right next to the airport obviously!

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Helpful?
Thank wilkydave
Marjorie E, Guest Relations Manager at Holiday Inn Express San Jose Airport, responded to this review

Dear wilkydave, thanks for posting your fantastic review about your stay with us. We are very proud to learn that your stay was nothing less than excellent because nothing is more important to us than our guests' total comfort and satisfaction. We strive every day to provide our guests with everything they might need, starting from very comfortable accommodations, great...

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06/11/2017 06/12/2017
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Breakfast included
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Self-Serve Laundry

Additional Information about Holiday Inn Express San Jose Airport

Address: 1000 Airport Boulevard | next to Juan Santamaria International Airport, Alajuela 95-4003, Costa Rica
Location: Costa Rica > Province of Alajuela > Alajuela
Price Range: $106 - $148 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express San Jose Airport 3*
Number of rooms: 100
Reservation Options:
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Also Known As:
Holiday Inn Express San Jose Airport Hotel Alajuela
Holiday Inn Express Alajuela
Alajuela Holiday Inn Express
Holiday Inn Express San Jose Airport Costa Rica/Alajuela
Hotel Style:
#4 Business Hotel in Alajuela
#5 Family Hotel in Alajuela
#8 Romantic Hotel in Alajuela
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Questions & Answers

Here's what travelers have asked, with answers from Holiday Inn Express San Jose Airport staff and other travelers.
16 questions
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Questions? Get answers from Holiday Inn Express San Jose Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Don't stay here”
CarlaA927, 1 week ago | Read review
“Choose 'silence zone' if possible. We had room 211 overlooking the pool on the 1st (top) floor which was nice. 2 double beds.”
Surreyflyer, Apr 19, 2017 | Read review
“There are better options nearby”
coogles916, Apr 11, 2017 | Read review
“ask for a room not facing the highway”
kattikopla, Mar 22, 2017 | Read review
“Second floor rooms are best so you can avoid the noise of the first floor hallway”
tiffanymariekid, Feb 27, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
HIExpress.com
$104* /night
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