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As a customer who frequents Hilton properties, I was disappointed in this hotel who carries the Hilton name.
I checked in online, selected a room well in advance and upon arrival the room was not ready. Luckily (or so we thought), they had other rooms...More
Response from KanaHotelGroup, Manager at Hilton Garden Inn TuscaloosaResponded 2 days ago
Frank guest reviews such as yours, are appreciated, as they give us the chance to improve. It seems the underlying issues you experienced were the result of unacceptable housekeeping practices. There is currently a management team in place who have been working meticulously to ensure...More
We really enjoyed our recent stay there. The room was wonderful. But the thing that will bring us back is the people. They were all very happy in their jobs. Katy and Ranee' stood out. They worked the bar and were very engaging to weary...More
Response from KanaHotelGroup, Manager at Hilton Garden Inn TuscaloosaResponded June 2, 2017
Our associates pride themselves on providing excellent guest service and will be pleased to hear they exceeded your expectations! Your review will certainly be shared with them. Thank you! We hope to be hosting you again soon here at the Hilton Garden Inn Tuscaloosa.
Previous reviews were very accurate...rooms are filthy. The grout in the show is rediculus, dust on closet floor and mattress was not comfortable. I recommend a complete and thorough cleaning of this property!More
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Thank Ronetta D
Response from KanaHotelGroup, Manager at Hilton Garden Inn TuscaloosaResponded 3 days ago
I appreciate your review of your recent experience at our hotel. I'm very sorry you had a disappointing experience with us, and I addressed these issues with our staff. Exceptional guest service is the foundation of our brand promise. Your feedback helps us improve. Thank...More
This property was overpriced. The staff were friendly. The bedroom was clean, but the bathroom needed some work. There was excess caulk around the tub. There was stain in the grout in the tile. The ceiling over the tub needed some repair. There was also...More
Response from KanaHotelGroup, Manager at Hilton Garden Inn TuscaloosaResponded 6 days ago
I appreciate the review of your recent stay at our hotel. I understand that you were disappointed and that we came short of delivering what you are accustomed to expect from us. I truly apologize if this was the case and I can assure you...More
This was a last minute booking on my trip from South Carolina to Texas this past weekend. It was late and we wanted to break up our drive and get a good night's rest before continuing our drive the next day. I booked the room...More
Response from KanaHotelGroup, Manager at Hilton Garden Inn TuscaloosaResponded 1 week ago
We are glad you chose our hotel to break up your long trip. Thank you! It means a lot to know you and your family slept well and then got to finish your trip rested. We want to invite you back the next time you...More
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Fitness Center with Gym / Workout Room
Free High Speed Internet ( WiFi )
Business Center with Internet Access
Things to do
Fitness Center with Gym / Workout Room
$146 - $354 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#2 Romantic Hotel in Tuscaloosa
#7 Family Hotel in Tuscaloosa
#7 Business Hotel in Tuscaloosa
Non-Smoking Rooms ,
Number of rooms
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I would go to mapquest (I can't put in links) and plug in the addresses of where you will be coming from and where you want to go. Hope this helps! The staff of the hotel was very helpful; give them a call and I'm sure they... More
I would go to mapquest (I can't put in links) and plug in the addresses of where you will be coming from and where you want to go. Hope this helps! The staff of the hotel was very helpful; give them a call and I'm sure they can tell you about taxis or other options.
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"Insist on a room with a quiet heating/ac system!"