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Holiday Inn Express Trussville

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Holiday Inn Express Trussville
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68 Reviews from our TripAdvisor Community

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Showing 66: English reviews
Level Contributor
10 reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

As an IHG employee, I was looking forward to seeing how different properties are ran. This property is very clean and welcoming! We were very impressed with the cleanliness of the areas and room. Front Desk staff was very friendly and accommodating. Beds and pillows are super amazingly comfortable!! Great experience and highly recommended! Will be staying here again.

Helpful?
Thank Brooklyn Ann S
Santo
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed July 13, 2016 via mobile

Upon check in, the girl was extremely rude, no personality, and not friendly. We got to our NONsmoking room, and as we opened it, the smell of an ashtray filled our noses. My kids wouldn't stop talking about the horrible smell. Our TV said "no signal," and I called down to the front desk and the girl said, "it was... More 

Helpful?
Thank Crickycrick
IHGService, Guest Relations Manager at Holiday Inn Express Trussville, responded to this review

Dear Crickycrick, Thank you so much for your candid review of our hotel. We strive to provide the best service for all of our guests and when it doesn't happen it helps to have these reviews so we can improve on those issues. I am truly sorry the smell of the room and the level of hotel customer service at... More 

MA
Level Contributor
86 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed July 4, 2016

Nice hotel, nothing extravagant, but perfect stop along the highway. Typical Holiday Inn Express. Clean facilities, pleasant staff, excellent free breakfast. The only slight negative is a small parking lot and drive up.

Helpful?
Thank HDRoadKing
1 review
5 of 5 stars Reviewed June 25, 2016 via mobile

First I would like to say ms jasmine the front desk agent was AWESOME. It was a mistake with the room I had on reservation. She got me a better room and was very fast at addressing the issue. So again thanks ms jasmine.

Helpful?
Thank hendoesee
Presque Isle, Maine
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 25, 2016 via mobile

We are on vacation and stayed here on the recommendation of a friend. The room was clean, but we did find a huge roach on the wall in the morning. The desk chair had a broken back. The breakfast area was clean but the lady keeping things stocked up was not keeping up very well. We were in the breakfast... More 

Helpful?
Thank picallen
IHGService, Guest Relations Manager at Holiday Inn Express Trussville, responded to this review

Dear picallen, Thank you for writing a review on our hotel. Our goal is to deliver exceptional service and superior accommodation to all of our guests and we appreciate your business with us. It is nice to know that the cleanliness of the room received is up to par. However, it is regrettable if the roach and the unfixed chair... More 

Cleveland, Ohio
2 reviews
4 of 5 stars Reviewed June 16, 2016

Stay from May 6th to May 8th. Very pleasant stay. Hotel room was quiet. Only complain was the renovations. very strong fume smell, other then that excelled stay. There was an African American woman during hours of 3-11, who checked us in and was very welcoming and good at her job. She was trained well. The night auditor was also... More 

Helpful?
Thank Bruce S
Richmond, Virginia
2 reviews
1 of 5 stars Reviewed May 9, 2016 via mobile

I've never left a review ever but this was terrible. After driving five hours I arrive and I was not even sure they were open due to renovations debris. I walked into an eye-burning room filled of fumes. Check in was easy; the front desk was helpful ( no complaints with the staff) My first room didn't have working lights,... More 

Helpful?
Thank Mary F
IHGService, Guest Relations Manager at Holiday Inn Express Trussville, responded to this review

Dear Mary F, Thank you for taking the time to share your experience about your stay. I regret to learn that your stay with us did not fully meet your expectations. I am very sorry for the shortfalls you endured during your visit, especially with regard to the ongoing renovation. In line with this, we have sent you a private... More 

1 review
5 of 5 stars Reviewed April 29, 2016 via mobile

I really had a good time at this Hotel, this wasn't my first stay here. I really like the clean rooms and friendly staff. The location is good with many restaurants nearby. There's a YMCA across the street which you have free access to for staying at the Holiday Inn Express.

Helpful?
Thank Standley H
East Point, Georgia
Level Contributor
56 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed February 4, 2016

We were in town for our granddaughter's volleyball tournament in Birmingham. We found this hotel online. Its not as close to Birmingham as we would have thought, but we had a scenic ride into town. The hotel is in process of extensive renovation, but it did not affect the quality of pur stay.

Helpful?
Thank beverlyh482
Clinton, Tennessee
Level Contributor
6 reviews
4 of 5 stars Reviewed January 30, 2016

The room and staff were very nice and helpful. I couldn't give it a better rating as the place is undergoing renovation. If I ever go back to Trussville, I'd definitely stay there again. I was there to attend my grandmothers funeral and had booked two nights because of bad weather but had no problem when I could leave after... More 

Helpful?
Thank Sandy C
Questions? Get answers from hotel staff and past guests. Ask a question

29 photos of this hotel

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Restaurant
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Great Service And Experience At Birmingham/Trussville Holiday Inn Express Hotel. The Holiday Inn Express Hotel & Suites Birmingham/Trussville has the pleasure of welcoming you to Southern hospitality. We invite you to experience the friendliness of our staff. We are nearby Birmingham City Downtown, UAB and Birmingham International Airport. Our hotel is your best choice for Birmingham Dog Track and Barber Motorsports. We are conveniently located near 1-20 & I-459. Our valued guests have free access to YMCA/health & fitness center next door with world class facilities.Well equipped rooms & suites with room to spread out and space to relax. Plus, there's great shopping, dining and entertainment at this exit. The Holiday Inn Express Birmingham/Trussville is a favorite for business and leisure visitors to Birmingham/Trussville area and we want to become your favorite too. ... more   less 

Additional Information about Holiday Inn Express Trussville

Address: 5911 Valley Rd, Trussville, AL 35173-1071
Location: United States > Alabama > Trussville
Price Range: $96 - $149 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Trussville 2.5*
Number of rooms: 64
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Also Known As:
Holiday Inn Express Trussville Hotel Trussville
Holiday Inn Trussville
Trussville Holiday Inn
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