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BEST WESTERN Troy Inn

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#2 of 9 Hotels in Troy
Certificate of Excellence
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184 Reviews from our TripAdvisor Community

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Showing 184: English reviews
ORLANDO, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

My stay here started awesome, flew in to New Orleans, drove to Alabama for a meeting with Troy University checked in at the hotel, Jessica , the receptionist was awesome easiest check in, Room was clean, nice bathroom, comfy bed, great big TV and fast WiFi. we needed to stay past check out and do a later one, we were... More 

Review collected in partnership with Best Western

Helpful?
Thank Stephanie S
bwtroyinn, General Manager at BEST WESTERN Troy Inn, responded to this review

Stephanie S, I would like to apologize for the problem you encountered during your stay. I assure you that under usual circumstances we have no problem granting late check outs whenever possible; it just so happens that the day you requested the late check out we had an early group coming in. I do apologize that my night person didn't... More 

Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We stay there for an overnight travel through, I was very surprised at how nice it was for the price. Very clean, very fresh, and breakfast was great. Everything was in order, the staff was nice and accessible. Would stay again. Park lot was well lit which made me rest easier. Easy access to the highway.

Helpful?
Thank chasesu2
bwtroyinn, General Manager at BEST WESTERN Troy Inn, responded to this review

chasesu2, Thank you for your recent review of our hotel. We hope that when you are traveling through our area in the future that you will stop in and stay a while with us! More 

Pittsburgh, Pennsylvania
Level Contributor
3 reviews
1 of 5 stars Reviewed July 19, 2016

Several items broke in the room and the front desk was no help to fix them. The beds are hard as a rock! No comfort at all. Comparing it to the Hampton Inn, Troy for a few dollars more, you get so much. I would ONLY recommend this hotel if ALL others are booked in the area.

Helpful?
Thank John A
bwtroyinn, General Manager at BEST WESTERN Troy Inn, responded to this review

John A, I have searched to see if I could find your reservation so I would know what dates you stayed with us here at Best Western Troy Inn so I could review our log book and make sure that the problems you encountered were addressed and fixed. I have been unable to pin point your reservation. If you could,... More 

Golconda, IL
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed July 16, 2016 via mobile

We stopped here for the night on our way to Florida. We checked in at 3am, & the receptionist was very friendly. Our room was right next to the elevator/lobby, which made me nervous, but it was really very quiet. The room was clean, & the bed was comfortable. The shower had a good temperature range, & the pressure was... More 

Helpful?
Thank missspeech04
bwtroyinn, General Manager at BEST WESTERN Troy Inn, responded to this review

Thank you for your recent review of our hotel. We strive to provide the best service possible to our guests. Hope to see you in the future! More 

Venice, Fl
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed July 10, 2016

We had reservations at this hotel on our travels from Florida to Michigan in June. We were greeted as guests. Our room was very well prepared and very clean. The breakfast was a much welcomed amenity because we needed to be up and on the road early.

Helpful?
Thank Wanda M
bwtroyinn, Manager at BEST WESTERN Troy Inn, responded to this review

Thank you for staying with us! We hope to see you next year on your way through our area! Safe Travels :) More 

Arlington, Virginia
Level Contributor
69 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed July 7, 2016

Everything went well during my stay. The breakfast was good, but certainly there was no friendly breakfast welcome as happens in many other Best Westerns. Check in went smoothly. The parking lot is a little too small for the size of the hotel. I stayed here one night on a road trip.

Helpful?
Thank AGGCSFWSPT
bwtroyinn, General Manager at BEST WESTERN Troy Inn, responded to this review

Thank you for choosing to stop in and stay with us during your trip. I do apologize for the breakfast attendant not being warm and welcoming. I am working on this with her and hope that this will not sway you away from staying with us again. Hope you have a wonderful week ahead! More 

Tallahassee, Florida
Level Contributor
53 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed June 30, 2016

The personnel were very kind and helpful. The elevator only has 2 floors to contend with, but is very slow and has to be reset occasionaly by clerk. The toilets are extremely hard to flush, you almost think the handle is going to break before it works. According to the clerk all of them are like this. The remotes for... More 

Helpful?
Thank Lamar W
bwtroyinn, General Manager at BEST WESTERN Troy Inn, responded to this review

Lamar W, Thank you for staying with us here in Troy! I would like to apologize for the problems you encountered during your stay. I have since, had the elevator serviced, toilets fixed throughout the hotel and now that new remotes are in stock from our supplier, those have been replaced as well. I hope that when you are through... More 

1 review
5 of 5 stars Reviewed June 27, 2016

The staff was very friendly and helpful and everything was clean and just like promised on the website. Would definitely stay here again. It was very easy to get in and out of and very convenient to everything that we needed to do and the price couldn't have been better.

Review collected in partnership with Best Western

Helpful?
Thank lORI T
bwtroyinn, General Manager at BEST WESTERN Troy Inn, responded to this review

lORI T, Thank you for your recent review of our hotel. We strive to provide excellent service to all of our guests. Hope to see you in the future! More 

Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 14, 2016 via mobile

We stayed 3 nights. It was clean and convenient to downtown St. Louis. The serve a great hot breakfast. The hotel is across the street from Cracker Barrel and is close to the interstate. However, we did not have any problems with traffic noise.

Helpful?
Thank Tammy G
bwtroyinn, General Manager at BEST WESTERN Troy Inn, responded to this review

Tammy G, I'm sure that the hotel you stayed at would appreciate this amazing feedback from your stay with them. I am not quiet sure why it was delivered to my hotel here in Troy, AL, however, if you are ever in our area, I hope you will stop in and say hello and stay with us. Hope you have... More 

1 review
5 of 5 stars Reviewed June 11, 2016

My son and I took and impromptu trip to Troy. My 5 year old son has asthma. Cigarette smoke is an irritant that causes his asthma to flare up. Therefore, I cannot just stay anywhere. When vacationing, I ALWAYS request a smoke free. There have been times in which I arrived and a room reaped of cigarette smoke, yet it... More 

Review collected in partnership with Best Western

Helpful?
Thank tawanaleet
bwtroyinn, General Manager at BEST WESTERN Troy Inn, responded to this review

Tawanaleet, Thank you for your recent review of our hotel. I am so very pleased that you enjoyed your stay with us. We hope to see you on your next trip through our area. More 

Questions? Get answers from hotel staff and past guests. Ask a question

6 photos of this hotel

Management photos: Courtesy of the property manager

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Pool/Beach Area (1)
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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Business Center with Internet Access

Additional Information about BEST WESTERN Troy Inn

Address: 100 Hunters Mountain Pkwy, Troy, AL 36079-5885
Location: United States > Alabama > Troy
Price Range: $79 - $121 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Troy Inn 2.5*
Number of rooms: 53
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Also Known As:
Best Western Troy
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