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Holiday Inn Express Hotel & Suites Sylacauga

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Holiday Inn Express Hotel & Suites Sylacauga
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57 Reviews from our TripAdvisor Community

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Showing 56: English reviews
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed June 27, 2016

Hotel needs to be completely refurbished. Bathrooms have plumbing problems, vanities are damaged in some rooms. Paint does not match were damage was repaired and painted over. Windows are not kept clean.

Helpful?
Thank Cynthia W
Lisa W, Front Office Manager at Holiday Inn Express Hotel & Suites Sylacauga, responded to this review

I would like to apologize for your experience here at our property. We are about to go under a full renovation and have a new property. We would love for you to visit us again the next time you are in town. Hopefully when you visit again we will be completely renovated and you will have a more pleasant stay. More 

Alabama
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 17, 2016 via mobile

The hotel was very busy because of a wedding. Service at desk was slow but pleasant. Room (executive double) was spacious and clean. Bed was so so, but pillows were great. Window was so dirty you could barely see out. Indoor pool is nice, but there was nowhere to visit outside. People were sitting under front entrance to smoke--which didn't... More 

Helpful?
Thank Debra C
HemantThaker, Owner at Holiday Inn Express Hotel & Suites Sylacauga, responded to this review

Thank you for your response, we specifically ask our smoker guest to smoke on the other side of the entrance door, we also have a designated smoking area, unfortunately guest do not follow the policy and cause inconvenience to guest like you, i sincerely apologize. More 

Ardmore, Tennessee
Level Contributor
28 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed March 9, 2016 via mobile

If you are expecting the comfort and style of a Holiday Inn Express then DO NOT STAY HERE. This place is more along the lines of a Quality Inn but the price of a Holiday Inn Express. The rooms have a smell to them like musty or something like that that just stinks when you turn on the air conditioning... More 

Helpful?
Thank Don P
HIESylacauga, General Manager at Holiday Inn Express Hotel & Suites Sylacauga, responded to this review

I want to apologize for your experience you had here at our property. Our property is about to go under renovation here soon. As a new GM here at this property I have been trying to get everything up to standard for the Holiday Inn Express brand. We have a menu we have made for our breakfast team to change... More 

Travelers are raving about these Sylacauga hotels

Alabama
Level Contributor
280 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
5 of 5 stars Reviewed March 7, 2016

You can count on HIX no matter where in the country! My associate and I stayed here on business. Although the hotel is getting ready for remodeling updates it was still nice. The staff was friendly and welcoming. The breakfast buffet is awesome and tasty. The pool is indoors and children deemed it warm water! We were pleased to receive... More 

Helpful?
1 Thank Margaret F
HemantThaker, Owner at Holiday Inn Express Hotel & Suites Sylacauga, responded to this review

Thank you for your response, yes we are renovating our entire hotel in coming months. More 

LAKEWOOD
Level Contributor
90 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 stars Reviewed January 31, 2016

Staff was friendly and welcoming. The rooms, while attractive, were not at all comfortable. The bed was very hard. The wifi was nearly non-existent. The water pressure in the shower was very weak (seemingly no matter what time I took a shower). I asked my coworkers also staying here if they had these same issues and they did, so it... More 

Helpful?
Thank carivt
HemantThaker, Owner at Holiday Inn Express Hotel & Suites Sylacauga, responded to this review

I am so sorry for your inconvenience and apologize, i will look into it and get it resolved to your satisfaction. More 

1 review
1 of 5 stars Reviewed December 26, 2015 via mobile

My stay here was awful. I will never go back. The roof leaked. The second floor stunk like black mold.The elevator even smelled like burnt coffee. The staff was rude. I wouldn't even tell my worse enemy to go there.

Helpful?
Thank kristalplatt
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Sylacauga, responded to this review

Dear kristalplatt, Thank you for taking the time to write a review of your recent stay. I sincerely apologize for any inconvenience you may have experienced due the leak in the roof, the unusual smell, and the overall level of service you have received. Allow me to follow-up on these concerns and have the opportunity to regain your faith in... More 

Wesley Chapel, United States
Level Contributor
58 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed December 19, 2015

Stayed here two separate weeks on business. The hotel was satisfactory for my needs but compared to other HIE's in larger cites this one falls well short on overall condition. This is an older property in desperate need of an update as mentioned in other reviews. My room was on the highway side but the hotel is back far enough... More 

Helpful?
Thank Robert S
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Sylacauga, responded to this review

Dear Robert S, Thank you for sharing a detailed review about your stay at our hotel. It is with great pleasure that we receive these kinds of responses because only then can we learn more about how our guests perceive their experience during their stay. We appreciate that you have highlighted aspects that you liked at our hotel, specifically our... More 

Atlanta, Georgia
1 review
5 of 5 stars Reviewed December 11, 2015 via mobile

Clean and well maintained. Maintenance guy was very helpful and accommodating along with assistant manager and front desk lady. Breakfast is great and not cold. The pool is clean and clear and good temperature. Nice and clean on the outside.

Helpful?
Thank Emma T
Lisa W, Front Office Manager at Holiday Inn Express Hotel & Suites Sylacauga, responded to this review

Thank you so much for your kind words! We strive to make our guests as happy and comfortable as we can! We can't wait to have you here again! More 

Jasper, Florida, United States
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed October 14, 2015 via mobile

Best hotel in town. Staff was great always willing to help with any questions about the town. Stayed for a few months really enjoyed it. Hotel does need to be updated which I was told would be at the end of 2015. If you get to visit Sylacauga check out the marble quarry very interesting stuff.

Helpful?
Thank Irma M
Newborn, Georgia
Level Contributor
57 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed October 11, 2015

Stayed here during a golf trip, we could not get a regular room so they upgraded us at no charge to a suite. That is nice as plenty of room after golf to sit back on a sofa and watch football after hacking a golf ball around all day. Facility is very clean and they had a great breakfast. The... More 

Helpful?
Thank GolfHacker70
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Free Breakfast
  • Business Center with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Take a Virtual Tour of the hotel.Welcome to the Holiday Inn Express Sylacauga Hotel. Hotel features include complimentary continental breakfast and free local phone calls. Enjoy a unique breakfast experience at our new Express Start Breakfast Bar served. Every morning featuring a selection of fruits, juices, cereals, breads/pastries, and even hard boiled eggs. We have also created the world's best tasting cinnamon roll. Visit Sylacauga, AL and stay smart at the Holiday Inn Express Hotel. WE ARE A SMOKE FREE HOTEL. We apologize but we do not offer any smoking accomodations. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Sylacauga

Address: 40743 US Highway 280, Sylacauga, AL 35150-6820
Location: United States > Alabama > Sylacauga
Price Range: $93 - $141 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Sylacauga 2.5*
Number of rooms: 60
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Also Known As:
Holiday Inn Express Hotel And Suites Sylacauga
Holiday Inn Sylacauga
Sylacauga Holiday Inn
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