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Renaissance Shanghai Yu Garden Hotel

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No.159 South He Nan Road, Huang Pu District, Shanghai 200010 China
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1728)
360
Panoramas (9)
Room & Suite (489)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Renaissance Shanghai Yu Garden Hotel
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#94 of 5,027 hotels in Shanghai
Location
Cleanliness
Service
Value
Travelers' Choice
Renaissance Shanghai Yu Garden Hotel A Marriott Luxury & Lifestyle Hotel located downtown near the famous Yu Garden and Old Town, the new Renaissance Shanghai Yuyuan Hotel is just minutes away from the Bund, Xintiandi and other tourist attractions. Whether staying for business or leisure, you'll be right at home at the Renaissance Shanghai Yuyuan Hotel. Our accommodations feature contemporary guest rooms and suites with luxurious bedding, high-speed Internet, safe, mini-bar and refrigerator. Top-notch facilities include a business centre, four event rooms and banquet halls, and a 17th-floor Club Lounge with expansive views of the city skyline. According to “The Regulations on the Management of Household Waste” from the municipal government, hotel will not provide the following disposable amenities which includes toothbrush, comb, loofah, shaver, nail file, shoe mitt from 1st July 2019 onwards.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Nightclub / DJ
Airport transportation
Business Center with Internet Access
Wifi
Hot tub
Indoor pool
Heated pool
Restaurant
Breakfast buffet
Complimentary instant cofffee
Rooftop bar
Taxi service
Conference facilities
Banquet room
Meeting rooms
Rooftop terrace
24-hour security
Concierge
Currency exchange
Newspaper
Non-smoking hotel
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Seating area
Sofa
Telephone
Wardrobe / closet
Bottled water
Iron
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Great View
Languages Spoken
English, Chinese
Hotel links
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Location

Full view
100Great for walkers
Grade: 100 out of 100
66Restaurantswithin 0.3 miles
20Attractionswithin 0.3 miles
1999Reviews55Q+A100Room tips
Traveler rating
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Popular mentions
skippy o wrote a review Aug 2021
Portland, Oregon17 contributions59 helpful votes
+1
This review is coming from an Ambassador member with lifetime platinum status. I had a terrible experience at Renaissance Yu Garden, I would strongly suggest to delist this hotel or close for a long time until it represents the Marriott standards. Check in: terrible experience with front desk manager. She was condescending and unbelievably rude. It was due to some passport complication and instead of de escalate the situation instead, at one point of time she threatened to register my family at police station. I almost canceled my reservation and Director of Rooms came to personally salvage the situation but unfortunately it was too late! That front manager immediately need to be pulled back to back office role. Rooms; I stayed at bund view suite (#1521) which happens to be higher end room. The room condition was disgusting , posted the pictures. Apparently they are renovating rooms above 17 floor but still it does not justify to book this room for your long time customer. I cannot imagine how the normal rooms are if this was higher end. Food: terrible, pastries at the breakfast couple days old, limited selection , nothing taste good Lounge: nothing special, food was sub par, ladies working at lounge were kind. Overall: Terrible experience , I would never stay here! I recommend Le Meridien at people square if you are looking for a similar category hotel around neighborhood! Every category above are much better! Grade : F
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Date of stay: August 2021Trip type: Traveled with family
Room Tip: Stay away , recommend Le Meridien Hotel
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Response from C Z, Other at Renaissance Shanghai Yu Garden Hotel
Responded Aug 16, 2021
Dear skippy o, Thank you for taking your time to provide us with your feedback. It is very unfortunate that you had an unpleasant experience at our hotel. I have already informed our Director of Food and Beverage and our Director of rooms about your comments . I can assure you that we will be monitoring the quality of these items to make sure they are of high standards. I would like to wish you safe future travels and I hope on your next visit to Shanghai, I will have an opportunity to welcome you at our hotel. Sincerely,
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Kiwi8888 wrote a review Jun 2021
Beijing, China158 contributions65 helpful votes
Overall the service level was excellent and the facilities were good albeit probably needs some work. The pool and gym both were very good and well maintained. The hotels well placed near Yu Garden and a pleasant walk to the Bund. My 2 rating comes from the fact the place is going through a refurb and only one restaurant was open - no bar was open and only the basic restaurant. Rooms are a little dated and we did upgrade ourselves but couldn't see how they were any different from a standard room. We also asked for two rooms and twice asked for connecting rooms but sadly that came on deaf ears. So we had rooms about 10 rooms apart. I was also meeting a friend and we decided to have a drink in the restaurant. After being given a very extensive beer menu we were told they only had one beer available and there were only three cold ones. The other bad point was the breakfast which was really disappointing after I'd read about a good mix of western and Chinese options. I'm pretty sure that the low number of western tourists now, means the western breakfast is now not really provided. We saw the odd sausage and bacon on some days and some of the usual continental breakfast options but if you wanted a traditional cooked western brekkie this hotels NOT providing it. Now I'm also very open to Chinese breakfasts as well so don't get me wrong Ill eat other food types. In fact the congee and yum cha options got me quite excited but there again I was disappointed with Luke warm congee and dumplings that were pretty poor quality. The fried bread that comes with congee was also rubbery and poor tasting. Still after all this I may come back once the refurb has been done and if I start seeing quality breakfast improvements. Till then I'll look for other places to stay.
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Date of stay: May 2021Trip type: Traveled with family
Room Tip: Ask for a bund view and go as high as possible.
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Response from Carol Zhou, Other at Renaissance Shanghai Yu Garden Hotel
Responded Jun 28, 2021
Dear Kelvin G, We thank you sharing your feedback from your recent stay with us It is essential that we receive feedback like yours in order to identify both our strength and weaknesses, this greatly assists us in continually improving our standards and service. Currently, part of our hotel is under construction, so temporarily only one outlet is operating. But we still provide both Chinese and Western menus. We have addressed your comments with regards the breakfast experience to our Food and Beverage team, and please rest assured that our culinary team will improve the breakfast menu. Once again, thank you for your valuable feedback and hopefully we will have another chance to extend you a warm welcome typical of our hotel and to make your stay here in Shanghai a pleasant and memorable one. Regards,
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Xinhui Rong wrote a review Apr 2021
2 contributions
This hotel has poor management on its parking spaces. Very limited number of spaces are available. Outsiders park illegally along the entrance leaving in house guests no availability at all. We decide to cancel the reservation but declined by their reservation team who think parking is no valuable part of the overall experience, despite parking spaces included as one of the amenities that the hotel is providing. Except for this, other experience, like the checkin and the lounge was great. I still rate it 1 star as a result of oral agreement with the reservation team as an exchange of not letting us cancel the reservation.
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Date of stay: April 2021Trip type: Traveled as a couple
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Response from Carol Zhou, Other at Renaissance Shanghai Yu Garden Hotel
Responded Apr 18, 2021
Dear mimmepanda, Thank you for taking your time to provide us with your feedback. It is very unfortunate that you had an unpleasant parking experience. I have already informed our related department head about your comments. I can assure you that we will be monitoring the parking space to make sure they are of high convenience. I would like to wish you safe future travels and I hope on your next visit to Shanghai, I will have an opportunity to welcome you at our hotel. Sincerely,
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Gran_G wrote a review Mar 2020
North York Moors National Park, United Kingdom132 contributions88 helpful votes
Fab location near Yu Gardens. Rooms are too warm and the aircon is not great. Good staff and service is very efficient. Great views of Shanghai city from bar at the top of the hotel. Very convienient for the Metro line 10.
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Date of stay: January 2020
2 Helpful votes
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Response from EddyLich, Guest Relations Manager at Renaissance Shanghai Yu Garden Hotel
Responded Mar 16, 2020
Dear Gran_G Thank you for staying with us and taking the time to post a review. We will continue to make efforts to ensure the quality of our service and look forward to welcoming you back! Wish you have nice day!
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Marcus D wrote a review Mar 2020
Sweden58 contributions32 helpful votes
Staid here several times on business. The hotel has a great location, just pass the road and you have the subway. A small walk and you are on the Bund. Try to either book for a Bund-view or try to get it when you check in, the evening view is priceless! Rooms are always clean and good size. Breakfast is really good for an European!
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Date of stay: May 2019
Value
Rooms
Service
Trip type: Traveled on business
Room Tip: Ask for "as high up as possible" & "the Bund view" for a priceless view
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2 Helpful votes
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Response from EddyLich, Public Relations Manager at Renaissance Shanghai Yu Garden Hotel
Responded Mar 16, 2020
Dear marcusd680, Its our greatest pleasure to delight our guests. We are so grateful for your kinds words on our hotel location and each service area. These positive remarks provide the strongest incentive for us to keep refining our services. Once again, thank you for your continued patronage. We will be most delighted to welcome you again to Renaissance Shanghai Yu Garden Hotel. Best regards
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PRICE RANGE
$95 - $178 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
上海豫园万丽大酒店, 豫园万丽大酒店, 豫园万丽, 上海豫园万丽, renaissance shanghai, shanghai renaissance
LOCATION
ChinaShanghai RegionShanghaiOld Town / Huangpu / Chenghuang Miao (Yuyuan Garden) / Puxi (Downtown Shanghai) / Xiaodongmen
NUMBER OF ROOMS
341
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Frequently Asked Questions about Renaissance Shanghai Yu Garden Hotel
Which popular attractions are close to Renaissance Shanghai Yu Garden Hotel?
Nearby attractions include The Bund City Sculptures (0.2 miles), Yu Garden (Yuyuan) (0.2 miles), and Old Town (Nanshi) (0.2 miles).
What are some of the property amenities at Renaissance Shanghai Yu Garden Hotel?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at Renaissance Shanghai Yu Garden Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Renaissance Shanghai Yu Garden Hotel?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Renaissance Shanghai Yu Garden Hotel?
Yes, parking is available to guests.
What are some restaurants close to Renaissance Shanghai Yu Garden Hotel?
Conveniently located restaurants include Fenghui Tang-styled Teahouse, Chalet Plus Bar & Grill, and Nanxiang Steamed Bun Restaurant.
Are there opportunities to exercise at Renaissance Shanghai Yu Garden Hotel?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Does Renaissance Shanghai Yu Garden Hotel have an airport shuttle?
Yes, Renaissance Shanghai Yu Garden Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Renaissance Shanghai Yu Garden Hotel located near the city center?
Yes, it is 0.5 miles away from the center of Shanghai.
Are any cleaning services offered at Renaissance Shanghai Yu Garden Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Renaissance Shanghai Yu Garden Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.