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Grand Mercure Shanghai Hongqiao

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Grand Mercure Shanghai Hongqiao
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669 Reviews from our TripAdvisor Community

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Showing 251: English reviews
Perth, Australia
Level Contributor
57 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We enjoyed our stay here, yes, as some say the rooms are probably ready for refurbishment but the staff spoke very good English, the rooms were clean and the amenities were good. The kitchenette surprisingly had no cutlery or plates, but I'm sure they would have been supplied if requested - we didn't use it as there are many restaurants... More 

Helpful?
Thank Nansbubs
dominique t, Guest Experience Manager at Grand Mercure Shanghai Hongqiao, responded to this review

Dear TripAdvisor user Nansbubs, May I begin by thanking you for your review. We’re concerned with the satisfaction of our guests and your feedback is of great value to us. Regarding rooms we are currently upgrading it and very soon you would be able to experience our new and modern rooms. As for breakfast, I already passed on your comment... More 

Hong Kong, China
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I highly recommend this hotel for the warm welcome of the staff and for the confort of the room. Bed and bathroom are very comfy and clean and i was happy to be back to this hotel after a tiring day of meeting in the busyness of shanghai. The location as well is prefectly match my expectation : near Hongquiao... More 

Helpful?
Thank France C
dominique t, Guest Experience Manager at Grand Mercure Shanghai Hongqiao, responded to this review

Dear TripAdvisor user France C, We were thrilled to read your five-star review of our hotel. Your invaluable comments are very important to us as they allow us to maintain the high standards of quality, service and comfort for which Grand Mercure Shanghai Hongqiao is renowned. Your kind words have been passed on to our team. This will certainly motivate... More 

Plymouth, United Kingdom
Level Contributor
206 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

Visited as Part of a tour group and stayed for 2 nights. Pretty average hotel by Asian standards, rooms comfortable although the cups were not washed when the room was serviced on the second day. Restaurant in hotel offers buffet and al a carte in the evening , breakfast buffet style can be busy in the mornings.

Helpful?
Thank Robert H
dominique t, Guest Experience Manager at Grand Mercure Shanghai Hongqiao, responded to this review

Dear TripAdvisor user Robert H, May I begin by thanking you for your review. We’re concerned with the satisfaction of our guests and your feedback is of great value to us. We deeply regret that our staff forgot to clean your cups and we offer our sincerest apology. We’ve evaluated our staffing procedures at the housekeeping and we can assure... More 

Paris, France
Level Contributor
71 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel was under refurbishment, my comment is about our experience before refurbishing. We stayed one night at Grand Mercure because it was near to Hongqiao Railway Station. The hotel is far from the closest metro station (15 - 20 mn walk) and not so easy to find as it is located in a small recess. Our room was large... More 

Helpful?
Thank Yokozuna_r
dominique t, Guest Experience Manager at Grand Mercure Shanghai Hongqiao, responded to this review

Dear TripAdvisor user Yokozuna_r, May I begin by thanking you for your review. Your invaluable comments are very important to us as they allow us to maintain the high standards of quality. As you mentioned we are currently upgrading our rooms which will offer new and modern design and facilities. Regarding ustensils in the kitchen, it is available upon request.... More 

Adelaide
Level Contributor
74 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

We chose the Grand Mercure based on location to the Exhibition Centre and the airport and the good price available online. The room was a bit tired with a few minor issues, but overall it represented good value. The included breakfast was more than adequate and there was a great and inexpensive Japanese restaurant 50 metres down the road to... More 

Helpful?
Thank mikemodelf
dominique t, Guest Experience Manager at Grand Mercure Shanghai Hongqiao, responded to this review

Dear TripAdvisor user mikemodelf, We sincerely appreciate you taking the time to send us your feedback. We’re concerned with the satisfaction of our guests and your feedback is of great value to us. For your information, we are currently upgrading our rooms with new and modern facilities. Soon you would be able to experience them. We are so happy you... More 

Lyon, France
Level Contributor
64 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed August 5, 2016

- Furniture inside the bedrooms are a bit old. I know they were renovating 3 floors when I was there, so it should only be better once the works are finished. - After 28 days I started to be fed up of the food in the buffet as it is nearly always the same. But if you stay in this... More 

Helpful?
Thank sdt_lyon
dominique t, Guest Experience Manager at Grand Mercure Shanghai Hongqiao, responded to this review

Dear TripAdvisor user sdt_lyon, May I begin by thanking you for your review. We were thrilled to read your fiver-star review of our hotel. Your kind words have been passed on to our team and in particular Mr. Miguel and Mr. Florian who made your stay a memorable one. This will certainly motivate them and us all to keep up... More 

Gouda
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed August 5, 2016

Hotel has been under renovation, rooms are very nice renovated, very friendly and attentive staff. After travelling around in China we enjoyed the fantastic breakfast with european items. Hotel located away from busy Shanghai, nice part of the city, good atmosphere, if you are looking for downtown Shanghai just hop on the metro and after some stops you are in... More 

Helpful?
Thank Kervel
dominique t, Guest Experience Manager at Grand Mercure Shanghai Hongqiao, responded to this review

Dear TripAdvisor user Kervel, We were thrilled to read your fiver-star review of our hotel. Your comments inspire us to strive harder in servicing our guests. We are so happy you enjoyed your stay and look forward to welcoming you back again. Dominique Guest Experience Manager qam@grandmercure-hongqiao-shanghai.com More 

Melbourne, Australia
Level Contributor
60 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed August 5, 2016

This hotel was a very pleasant surprise. The presentation is outstanding and the staff were fantastic, especially Mr Florian Weissauer who went out of his way to ensure all our need were met. The rooms are a bit small and a little tired but the rest of the hotel makes up for this. The location is very good for the... More 

Helpful?
Thank MarkM1847
dominique t, Guest Experience Manager at Grand Mercure Shanghai Hongqiao, responded to this review

Dear TripAdvisor user MarkM1847, All of us at Grand Mercure Shanghai Hongqiao would like to offer our sincere thanks for your delightful review. It is through feedback such as yours that we are able to maintain the quality of our service. Your kind words have been passed on to our team and in particular Mr Florian who made your stay... More 

Kanazawa, Japan
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 25, 2016

In this hotel, there are the rooms wth a bidet . I was shown into the room without a bidet this time. It’s little disapponting.But the location is good for having a dinner and a drink. And It's fine for breakfast.

Helpful?
Thank gardez8
dominique t, Guest Experience Manager at Grand Mercure Shanghai Hongqiao, responded to this review

Dear TripAdvisor user gardez8, May I begin by thanking you for your review. It is with sincere regret that we note your dissatisfaction with our facilities. Upon reservation you are able to book a room equipped with automatic toilet. So far standards rooms are not equipped yet but in the near future we plan to install it in all rooms.... More 

1 review
5 of 5 stars Reviewed July 21, 2016 via mobile

Good welcome and good service from the staff from the beginning till the end of my trip, good room very clean, good food with many choices, a small but well equipped fitness room and most of all a good rate!

Helpful?
Thank TaStephane
dominique t, Guest Experience Manager at Grand Mercure Shanghai Hongqiao, responded to this review

Dear TripAdvisor user TasStephane, We were thrilled to read your five-star review of our hotel. Your invaluable comments are very important to us as they allow us to maintain the high standards of quality, service and comfort for which Grand Mercure Shanghai Hongqiao is renowned. We are so happy you enjoyed your stay and look forward to welcoming you back... More 

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Staying in Gubei / Hongqiao / Minhang

Neighborhood Profile
Gubei / Hongqiao / Minhang
West of Shanghai’s better-known business, cultural and entertainment centers, lies an expansive area of residential neighborhoods peppered with lifestyle pockets that have their own unique attractions. The schools have formed pockets of international communities throughout Gubei, Hongqiao and Minhang. Quite a few entertainment and shopping centers have built up over the years to cater to these communities. While living here means you are relatively far away from Shanghai’s usual hot spots, the large parks, spacious homes and proximity to great Japanese and Korean food keep the neighborhoods popular.
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Spa
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Free Parking
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Grand Mercure Shanghai Hongqiao is close to National Exhibition and Convention Centre (Shanghai), Shanghai Mart and Shanghai Convention & Exhibition Centre of int’l Sourcing. Located in the centre of Hongqiao business area, the hotel is surrounded by shopping malls and commercial complexes. It’s just 10 minutes’ drive from Hongqiao Airport, Hongqiao railway station, 45 minutes from Pudong International Airport, and near metro network. The hotel is ideal for business, leisure or long stays. ... more   less 

Additional Information about Grand Mercure Shanghai Hongqiao

Address: NO. 369 Xianxia Road, Shanghai 200336, China
Location: China > Shanghai Region > Shanghai > Gubei / Hongqiao / Minhang
Price Range: $73 - $198 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Mercure Shanghai Hongqiao 5*
Number of rooms: 442
Reservation Options:
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Also Known As:
Grand Mercure Hongqiao Shanghai Hotel Shanghai
Grand Accor Hongqiao Shanghai
Hotel Style:
#38 Spa Hotel in Shanghai
#52 Family Hotel in Shanghai
#57 Best Value Hotel in Shanghai
#64 Luxury Hotel in Shanghai
#104 Business Hotel in Shanghai
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