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Grand Mercure Shanghai Hongqiao

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Grand Mercure Shanghai Hongqiao
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652 Reviews from our TripAdvisor Community

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Showing 243: English reviews
Kanazawa, Japan
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

In this hotel, there are the rooms wth a bidet . I was shown into the room without a bidet this time. It’s little disapponting.But the location is good for having a dinner and a drink. And It's fine for breakfast.

Helpful?
Thank gardez8
dominique t, Guest Experience Manager at Grand Mercure Shanghai Hongqiao, responded to this review

Dear TripAdvisor user gardez8, May I begin by thanking you for your review. It is with sincere regret that we note your dissatisfaction with our facilities. Upon reservation you are able to book a room equipped with automatic toilet. So far standards rooms are not equipped yet but in the near future we plan to install it in all rooms.... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Good welcome and good service from the staff from the beginning till the end of my trip, good room very clean, good food with many choices, a small but well equipped fitness room and most of all a good rate!

Helpful?
Thank TaStephane
dominique t, Guest Experience Manager at Grand Mercure Shanghai Hongqiao, responded to this review

Dear TripAdvisor user TasStephane, We were thrilled to read your five-star review of our hotel. Your invaluable comments are very important to us as they allow us to maintain the high standards of quality, service and comfort for which Grand Mercure Shanghai Hongqiao is renowned. We are so happy you enjoyed your stay and look forward to welcoming you back... More 

Feldafing, Germany
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Great service. Hotel needs urgently updating. Unfortenately bad WiFi. I am greatfull for the efforts to make me happy after the reservation was lost. Rooms need to be renovated. Not enough compared to the competition. Sorry.

Review collected in partnership with Accorhotels.com

Helpful?
Thank Benester
dominique t, Guest Experience Manager at Grand Mercure Shanghai Hongqiao, responded to this review

Dear TripAdvisor user Benester, May I begin by thanking you for your review. We’re concerned with the satisfaction of our guests and your feedback is of great value to us. Your kind words have been passed on to our team. This will certainly motivate them and us all to keep up the good work Kindly be informed that we are... More 

sydney
Level Contributor
54 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Hotel location is 15 minutes walking to subway station. I usually take a cab when going out at the day, and walk back to hotel at night. Staffs were all helpful and speak very well English. Room is huge, with stove top, mirco-wave and washing machine, though you will have to call service desk for cooking equipment and tableware. I... More 

Helpful?
1 Thank pkhappy
dominique t, Guest Experience Manager at Grand Mercure Shanghai Hongqiao, responded to this review

Dear TripAdvisor user pkhappy, We sincerely appreciate you taking the time to send us your feedback. Your comments inspire us to strive harder in servicing our guests. For your kind information, the balcony is closed for safety reason but we could open it for you upon request. We are so happy you enjoyed your stay and look forward to welcoming... More 

Japan
1 review
5 of 5 stars Reviewed 4 weeks ago

Very nice location because this hotel is very near from Hongqiao Airport. Also near from subway station. I could enjoy good breakfast. Most staff can use English and Chinese. Some staff can use Japanese.

Helpful?
Thank silylcomplex
dominique t, Guest Experience Manager at Grand Mercure Shanghai Hongqiao, responded to this review

Dear TripAdvisor user silylcomplex, May I begin by thanking you for your comment. Your invaluable comments are very important to us as they allow us to maintain the high standards of quality, service and comfort for which Grand Mercure Shanghai Hongqiao is renowned. We hope to have the pleasure to welcome you again. Dominique Guest Experience Manager qam@grandmercure-hongqiao-shanghai.com More 

Singapore, Singapore
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

The room was clean and spacious.Equipment in the gym is good. 5 minutes walk to supermarket. There is also a starbucks nearby. The japanese resturant in the hotel serves quite an authentic japanese meal.

Helpful?
Thank SeowSian
dominique t, Guest Experience Manager at Grand Mercure Shanghai Hongqiao, responded to this review

Dear TripAdvisor user SeowSian, We were thrilled to read your four-star review of our hotel. Your comments inspire us to strive harder in servicing our guests. We are so happy you enjoyed your stay and look forward to welcoming you back again. Dominique Guest Experience Manager qam@grandmercure-hongqiao-shanghai.com More 

Arminza, Spain
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 22, 2016

I´ve been twice in this hotel, and I only can say that Staff is great, they allways are available to help you, specially Miguel Angel, a Venezuelan guy who could speaks a perfect chinese, english and of course spanish. (maybe he speaks more lenguages...) However, if you are Japanese they have staff who can speak Japanese, and other lenguages, so... More 

Helpful?
1 Thank Javi10t
dominique t, Guest Experience Manager at Grand Mercure Shanghai Hongqiao, responded to this review

Dear TripAdvisor user Javi10t, We were thrilled to read your five-star review of our hotel. Your kind words have been passed on to our team and in particular Mr Miguel who made your stay a memorable one. We are really happy to have Miguel in our team as a leader and an example for all. This will certainly motivate them... More 

1 review
5 of 5 stars Reviewed June 19, 2016 via mobile

Very good hotel, even if it is currently under maintenance, the rooms still seem comfortable and the restaurant and its food are excellent. The lobby and the rooms are very clean and the employees are very nice, always smiling. It was a very food experience in Grand Mercure Shanghai

Helpful?
Thank Paul_Ribes
dominique t, Guest Experience Manager at Grand Mercure Shanghai Hongqiao, responded to this review

Dear TripAdvisor user Paul_Ribes, It is a pleasure to read your comment and we are grateful towards your opinion. We are looking forward for your next stay in our hotel. Sincerely The Grand Mercure's team. Melanie Guest experience assistant. More 

Tokyo, Japan
2 reviews
4 of 5 stars Reviewed June 12, 2016

The hotel location is good in GuBei area where cozy restraunts and shopping area are in walking distanse. Just slightly far from Metro station though. Breakfast is full of dishes and quite place. It is very convenient for especially Japanese tourists that everything is in Japanese in the hotel, and many Japanese restaurants nearby the hotel.

Helpful?
Thank SingaPapa
dominique t, Guest Experience Manager at Grand Mercure Shanghai Hongqiao, responded to this review

Dear TripAdvisor user SingaPapa, We were thrilled to read your four-star review of our hotel. We’re concerned with the satisfaction of our guests and your feedback is of great value to us. Both metro station line 2 and line 10 are accessible by bus within 2 min. Our Conciergerie is at your disposal to give you the best itineraries to... More 

Hong Kong, China
Level Contributor
87 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed June 5, 2016

My first time staying at this hotel. Roomy, bright and clean room, although the bathroom was a bit old and shabby. Good breakfast buffet with a wide range of food, fruits and bread available. Front desk service average. I wouldn't mind staying here again.

Helpful?
Thank Anthony W
dominique t, Guest Experience Manager at Grand Mercure Shanghai Hongqiao, responded to this review

Dear TripAdvisor user Anthony W, May I begin by thanking you for your review. We’re concerned with the satisfaction of our guests and your feedback is of great value to us. Kindly be informed that our hotel is currently under room renovation including a whole new lightning system and a totally new design which will offer a better room experience... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Staying in Gubei / Hongqiao / Minhang

Neighborhood Profile
Gubei / Hongqiao / Minhang
West of Shanghai’s better-known business, cultural and entertainment centers, lies an expansive area of residential neighborhoods peppered with lifestyle pockets that have their own unique attractions. The schools have formed pockets of international communities throughout Gubei, Hongqiao and Minhang. Quite a few entertainment and shopping centers have built up over the years to cater to these communities. While living here means you are relatively far away from Shanghai’s usual hot spots, the large parks, spacious homes and proximity to great Japanese and Korean food keep the neighborhoods popular.
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Grand Mercure Shanghai Hongqiao is close to National Exhibition and Convention Centre (Shanghai), Shanghai Mart and Shanghai Convention & Exhibition Centre of int’l Sourcing. Located in the centre of Hongqiao business area, the hotel is surrounded by shopping malls and commercial complexes. It’s just 10 minutes’ drive from Hongqiao Airport, Hongqiao railway station, 45 minutes from Pudong International Airport, and near metro network. The hotel is ideal for business, leisure or long stays. ... more   less 

Additional Information about Grand Mercure Shanghai Hongqiao

Address: No.369 Xianxia Road, Changning District, Shanghai 200336, China
Location: China > Shanghai Region > Shanghai > Gubei / Hongqiao / Minhang
Price Range: $71 - $175 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Mercure Shanghai Hongqiao 5*
Number of rooms: 442
Reservation Options:
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Also Known As:
Grand Mercure Hongqiao Shanghai Hotel Shanghai
Grand Accor Hongqiao Shanghai
Hotel Style:
#41 Spa Hotel in Shanghai
#52 Best Value Hotel in Shanghai
#52 Family Hotel in Shanghai
#69 Luxury Hotel in Shanghai
#103 Business Hotel in Shanghai
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