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Grand Mercure Shanghai Hongqiao

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Grand Mercure Shanghai Hongqiao
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708 Reviews from our TripAdvisor Community

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Showing 269: English reviews
Dubai
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed yesterday NEW via mobile

Went to book this hotel for a week. Thought we will see the hotel before we book. First of all hotel staff had bad attitude. Have stayed with lot of accor properties this one didn't impress us. By now this will be pullman. They were in process to change the name.

Helpful?
Thank anshulganga
Jakarta, Indonesia
Level Contributor
22 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

The hotel was close to Hongqiao airport and train station. It was difficult to find taxis. The good thing about this hotel was that it had washing machine and electric stove hence ideal for family trip.

Review collected in partnership with Accorhotels.com

Helpful?
Thank Kunjaya W
dominique t, Guest Experience Manager at Grand Mercure Shanghai Hongqiao, responded to this review

Dear TripAdvisor user Kunjaya W, May I begin by thanking you for your review. We’re concerned with the satisfaction of our guests and your feedback is of great value to us. For transportation, our conciergerie is able to book and call taxis for you. Next time please do not hesitate to ask for our assistance. We are so happy you... More 

Ho Chi Minh City, Vietnam
Level Contributor
9 reviews
5 hotel reviews
Reviewed 1 week ago

I'm staying here for a business meeting in 1 week. + Good points: 1/ position: convenient 2/ staff: friendly & english 3/ room as apartment with cooker, microwave & washing machine - Bad points: 1/ very high deposit. Even i agree to pay in advance my stay, they still ask for a deposit 500 rmb/day, which is very nonsense. I... More 

Helpful?
Thank Khanhnb
dominique t, Guest Experience Manager at Grand Mercure Shanghai Hongqiao, responded to this review

Dear TripAdvisor user Khanhnb, We sincerely appreciate you taking the time to send us your feedback. It is with sincere regret that we note your dissatisfaction with our service and facilities knowing the fact that your stay is still ongoing and you didn't check out yet. May I politely inform you that deposit is hotel policy in China to guarantee... More 

1 review
Reviewed 2 weeks ago via mobile

The hotel is located in business center of Hongqiao area. Friendly lobby staff. First impression is good, warm welcome by check in staff. Room itself was comfortable and mattress was excellent. Definitely will come back when I am on business trip in Shanghai!

Helpful?
Thank Clarabian
dominique t, Guest Experience Manager at Grand Mercure Shanghai Hongqiao, responded to this review

Dear TripAdvisor user Clarabian, All of us at Grand Mercure Shanghai Hongqiao would like to offer our sincere thanks for your delightful review. Your invaluable comments are very important to us as they allow us to maintain the high standards of quality, service and comfort for which our hotel is renowned. We hope to have the pleasure to welcome you... More 

Level Contributor
6 reviews
Reviewed 4 weeks ago

A hotel that has been on the downhill for some time. Used to be good but seems to be run in a less professional manner. "No-smoking rooms" that are smoked in, windows let open while heavy smog outside, water pressure in the bathroom making your feet wet but not more, breakfast buffe being one of the most boring ones (compared... More 

Helpful?
Thank Lars-Åke S
dominique t, Guest Experience Manager at Grand Mercure Shanghai Hongqiao, responded to this review

Dear TripAdvisor user Lars-Åke S, It is with sincere regret that we note your dissatisfaction with our service and facilities. We care about our guests and your review is a great value for us for continuing improvement. Unfortunately we are not able to have full control on guests who smoked in non-smoking room, when we figured it out we could... More 

Troy, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 weeks ago via mobile

Traveled for business meetings conducted on site at hotel. Entire hotel had an overwhelming musty smell making me feel nauseous. The carpet in the room had several stains, very dim lighting and the smell was so strong It was hard to get a good nights sleep. Pillows on couches in lounge had visible stains. I could not wait to check... More 

Helpful?
1 Thank CBRESOLI
dominique t, Guest Experience Manager at Grand Mercure Shanghai Hongqiao, responded to this review

Dear TripAdvisor user CBRESOLI, We offer our sincerest apology that our hotel was unable to meet your expectations. Kindly be informed that we are currently renovating all of our rooms including carpet and wallpaper replacement, lightning upgrade, new furniture. Very soon you would be able to experience our new and modern rooms. I would be glad to welcome you personally... More 

Philippines
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 28, 2016

I chose to stay at this hotel mainly because it is walking distance from the Metro Station, and a 30-min. drive to the Hongquiao Railway Station. The Reservations Team was very helpful assisting me, and answering all my questions in preparation for my arrival at the hotel. My emails were usually answered after a day. When I arrived at the... More 

Helpful?
Thank issasa
dominique t, Guest Experience Manager at Grand Mercure Shanghai Hongqiao, responded to this review

Dear TripAdvisor user issasa, All of us at Grand Mercure Shanghai Hongqiao would like to offer our sincere thanks for your delightful review. We’re concerned with the satisfaction of our guests and your feedback is of great value to us. We apologies for the inconvenience caused by the current floor renovations. For your information, our workers is scheduled to finish... More 

Osaka, Japan
1 review
Reviewed October 26, 2016 via mobile

Excellent ! I felt at home in the hotel. There is a great breakfast. And every one is very helpful to provide any assistance. Well located. Good restaurants nearby including many preparing Japanese food. The restaurant of the hotel is excellent. I really appreciated the warm and very professional welcoming.

Helpful?
Thank Atsuko-Jpn-Fr-78
dominique t, Guest Experience Manager at Grand Mercure Shanghai Hongqiao, responded to this review

Dear TripAdvisor user Atsuko-Jpn-Fr-78, May I begin by thanking you for your review. We’re concerned with the satisfaction of our guests and your feedback is of great value to us. We are so happy you enjoyed your stay and look forward to welcoming you back again. Dominique Guest Experience Manager qam@grandmercure-hongqiao-shanghai.com More 

Paris, France
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 25, 2016

Location is perfect especially if you have to fly from Hongqiao AIrport and very convenient to access to Shanghai City Center (10/15 minutes by taxi) Excellent job from All Staff, From the CHeck In til the Check Out, the team was kind, helpfull, always give a quick response to my needs. ROom is very confortable & extremely clean. House keeping... More 

Helpful?
Thank Matthieu T
dominique t, Guest Experience Manager at Grand Mercure Shanghai Hongqiao, responded to this review

Dear TripAdvisor Matthieu T, We sincerely appreciate you taking the time to send us your feedback. Your invaluable comments are very important to us as they allow us to maintain the high standards of quality, service and comfort for which Grand Mercure Shanghai Honqqiao is renowned. Your kind words have been passed on to our team. This will certainly motivate... More 

Hong Kong, China
1 review
Reviewed October 20, 2016

1) Room a) Room have kitchen and double toilet but over there have many wall paper was broken b) The room wifi cannot be search or out of order, then, they send the portable wifi to my room instead c) Capet have watermark seems some water was flowing out from somewhere Breakfast 1) 1st day of breakfast in 2nd floor... More 

Helpful?
Thank billyshum
dominique t, Guest Experience Manager at Grand Mercure Shanghai Hongqiao, responded to this review

Dear TripAdvisor user billyshum, May I begin by thanking you for your review. We offer our sincerest apology that our hotel was unable to meet your expectations. Regarding our facilities, we are currently redecorating all of our rooms, very soon you would be able to experience our modern rooms with new carper, wallpaper, furniture, design. For breakfast, the experience you... More 

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Staying in Gubei / Hongqiao / Minhang

Neighborhood Profile
Gubei / Hongqiao / Minhang
West of Shanghai’s better-known business, cultural and entertainment centers, lies an expansive area of residential neighborhoods peppered with lifestyle pockets that have their own unique attractions. The schools have formed pockets of international communities throughout Gubei, Hongqiao and Minhang. Quite a few entertainment and shopping centers have built up over the years to cater to these communities. While living here means you are relatively far away from Shanghai’s usual hot spots, the large parks, spacious homes and proximity to great Japanese and Korean food keep the neighborhoods popular.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Spa
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Free Parking
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Grand Mercure Shanghai Hongqiao is close to National Exhibition and Convention Centre (Shanghai), Shanghai Mart and Shanghai Convention & Exhibition Centre of int’l Sourcing. Located in the centre of Hongqiao business area, the hotel is surrounded by shopping malls and commercial complexes. It’s just 10 minutes’ drive from Hongqiao Airport, Hongqiao railway station, 45 minutes from Pudong International Airport, and near metro network. The hotel is ideal for business, leisure or long stays. ... more   less 

Additional Information about Grand Mercure Shanghai Hongqiao

Address: No.369 Xianxia Road, Changning District, Shanghai 200336, China
Location: China > Shanghai Region > Shanghai > Gubei / Hongqiao / Minhang
Price Range: $69 - $173 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Mercure Shanghai Hongqiao 5*
Number of rooms: 442
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Priceline, Orbitz, Odigeo, Agoda, Travelocity, ACCOR, Ctrip TA and HotelTravel.com so you can book your Grand Mercure Shanghai Hongqiao reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Grand Mercure Hongqiao Shanghai Hotel Shanghai
Grand Accor Hongqiao Shanghai
Hotel Style:
#39 Spa Hotel in Shanghai
#41 Best Value Hotel in Shanghai
#52 Family Hotel in Shanghai
#68 Luxury Hotel in Shanghai
#104 Business Hotel in Shanghai
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Questions & Answers

Here's what travelers have asked, with answers from Grand Mercure Shanghai Hongqiao staff and other travelers.
3 questions
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Questions? Get answers from Grand Mercure Shanghai Hongqiao staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Choose one somewhere else!”
 of 5 bubbles 611lars_kes, 4 weeks ago | Read review
“If you don't want to be bothered by construction noise, request for rooms above the 9th floor.”
 of 5 bubbles issasa, Oct 28, 2016 | Read review
“Standard Room are quiet big and provide large space for your luggage and confortable area to work your email.”
 of 5 bubbles 71matthieut, Oct 25, 2016 | Read review
“ask where are renovations, and better high floor”
 of 5 bubbles mguegain, Oct 16, 2016 | Read review
“Newly decorated room”
 of 5 bubbles O9002JMthomasm, Oct 16, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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