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Sheraton Grand Shanghai Pudong Hotel & Residences

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Sheraton Grand Shanghai Pudong Hotel & Residences
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669 Reviews from our TripAdvisor Community

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Showing 328: English reviews
Oak Harbor, Washington, United States
Reviewed 3 days ago NEW

This hotel was an excellent stop mid trip. The hotel is really nice and the staff don't disappoint. The hotel is also centrally located right next to a mall for some good shopping and decent restaurants. I would definitely stay here if I had the choice. The gym is nice, but not as good as some.

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Helpful?
Thank Kevin W
Reviewed 6 days ago NEWvia mobile

The hotel was grand, beautiful and spacious. Hotel room was clean, sheets were clean, pillows were clean. Bathroom and accessories were more than standard. Downside is the breakfast buffet. Choices are plentiful but the taste of the food is lacking. Soups are sometimes a little bland and needing to add salt or soy sauce. The meat are not so tender...

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Helpful?
Thank Mark D
Will L, Manager at Sheraton Grand Shanghai Pudong Hotel & Residences, responded to this review

Dear Mark, Thank you for sharing your experience on your recent stay with us. We are sorry to hear of your unpleasant experience and my sincere apology for not having the opportunity to resolve this personally before you leaving the hotel. As our valuable guest, you’re supposed to receive the highest Quality and Professional Service & Product from us and...

Shanghai Region, China
Reviewed 2 weeks ago via mobile

I have stayed several times at the Sheraton Grand Pudong, which s located near Pudong Lujiazui Financial District. Rooms are very fine, lounge access in 37th floor overlooking Shanghai's skyline, perfect recognition of SPG status, and much less costly than comparable hotels in Lujiazui. perfect price/value ratio. highly recommendable!

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Helpful?
Thank DrGRO
Reviewed 3 weeks ago via mobile

My flight got in late, but was greeted with a smile when I arrived at the Sheraton. The checkin process was expedited as a platinum member and was I was even upgraded to a suite... arrived in my room with a sigh of relief after a long flight. The room was excellent!! stocked with complimentary bottled water in every room....

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Helpful?
Thank Arthur L
London, United Kingdom
Reviewed 4 weeks ago

I'm a regular business traveller and stayed in the Sheraton Pudong for 4 nights. There are plenty of better hotels in Shanghai at the same price. We stayed here because of proximity to our office. Pretty much all aspects of the hotel are disappointing and poor. The check-in experience was really poor. Staff don't seem to car, I'd been put...

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Helpful?
Thank Elricardo
Will L, Manager at Sheraton Grand Shanghai Pudong Hotel & Residences, responded to this review

Dear Guest, Thank you for sharing your experience on your recent stay with us. We are sorry to hear of your unpleasant experience and my sincere apology for not having the opportunity to resolve this personally before you leaving the hotel. As our valuable guest, you’re supposed to receive the highest Quality and Professional Service & Product from us and...

Reviewed January 16, 2017

I have to say the facilities and rooms are good. But the service are terrible. Breakfast was terrible. Stayed for 4 nights by myself and my seats got taken by some other guests 2 days in a roll. Worst thing was because I was alone I have to SHARE A TABLE with other people for breakfast! Never happened to me...

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Helpful?
Thank Jennifer L
Will L, Manager at Sheraton Grand Shanghai Pudong Hotel & Residences, responded to this review

Dear Jennifer, Thank you for sharing your experience on your recent stay with us. We are sorry to hear of your unpleasant experience and my sincere apology for not having the opportunity to resolve this personally before you leaving the hotel. As our valuable guest, you’re supposed to receive the highest Quality and Professional Service & Product from us and...

Reviewed January 15, 2017

The hotel had the required amenities, good restaurants, polite staff, good spacious rooms and the hotel is quite centrally located. The room service was good and the staff knew English fairly well. Overall a good experience.

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Thank Rakesh D
Algiers, Algeria
Reviewed January 12, 2017 via mobile

What can i say, every thing is good, Lets resume: Position or location: not fare from the Pu dang airport, not fare from the city centre by taxi about 60¥, metro station line number 4 i think just 150meters, the area is good also some markets too near, Service and hospitality very good, the room is perfect And what marked...

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Thank KHAMOS2001
Reviewed January 5, 2017

The location is great with many restaurants around. The Train Station is just beside is as well. Reception is friendly and helpful. For the rooms, it above average. The air conditioning system is not great and in the night, you can hear distinctly the sound of the air vent. I am not particular about sound proofing the room, but everytime...

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Helpful?
Thank Soonie777
Will L, Manager at Sheraton Grand Shanghai Pudong Hotel & Residences, responded to this review

Dear Guest, Thank you for sharing your experience on your recent stay with us. We highly appreciate your comment as this would help us to better understand customers’ need in order to further enhance and improve our Service and Products. Thank you again for your feedbacks and we look forward in welcoming you again in the near future.

Reviewed December 29, 2016 via mobile

I spent here almost three weeks while on business trip and got nothing bad to stay. Staff and counsilliers on receipt area were helpful. Room very clean, although interior was quit old. All extra fees after room charge were quit expensive e.g. minibar.

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Helpful?
Thank Jani P
Will L, Manager at Sheraton Grand Shanghai Pudong Hotel & Residences, responded to this review

Dear Guest, Thank you for sharing your experience and we are pleased to hear of your enjoyable stay with us. Your positive feedback will help to further enhance our Service Culture spirit among the associate in encouraging us going the Extra-mile in Guest Service.

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
In central Pudong, metro station nearby and luxury hotel with 24h fitness center. Convenient location. In central Pudong business area, close to Int'l Exhibition Center,EXPO Center and Mercedes-Benz Arena. Easy access to places of interests both in Puxi and Pudong through Nanpu Bridge. Metro station is 1-min away. Dining and Leisure: Hotel features an indoor pool, 24-hour fitness center and a fully-service spa. Besides 2 restaurants and lobby lounge at Sheraton, guests could also sign bills at Four Points next door in restaurants and bar. Modern-equipped Guestroom: All spacious rooms are equipped with Sheraton Sweet Sleeper™ Beds, 32-inch LCD TV, mini bar, direct-dial telephones with voicemail, Internet and safebox to have laptop. Bathroom with separate bathtub and shower. ... more   less 

Additional Information about Sheraton Grand Shanghai Pudong Hotel & Residences

Address: No.38 Pujian Road, Pudong New District, Shanghai 200127, China
Location: China > Shanghai Region > Shanghai > World Expo
Price Range: $123 - $253 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Grand Shanghai Pudong Hotel & Residences 5*
Number of rooms: 525
Reservation Options:
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Also Known As:
Sheraton Shanghai Hotel And Residences Pudong
Sheraton Shanghai Hotel Residences Pudong
Shanghai Sheraton
Hotel Style:
#46 Spa Hotel in Shanghai
#83 Luxury Hotel in Shanghai
#100 Business Hotel in Shanghai
#161 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Grand Shanghai Pudong Hotel & Residences staff and other travelers.
3 questions
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Questions? Get answers from Sheraton Grand Shanghai Pudong Hotel & Residences staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Facing the river.”
 of 5 bubbles 640rakeshd, Jan 15, 2017 | Read review
“Try to find a corner room, lesser people walking along the corridor”
 of 5 bubbles Soonie777, Jan 5, 2017 | Read review
“excellent views from high floors.”
 of 5 bubbles S4514NVdaniell, Nov 4, 2016 | Read review
“If needed one night is ok”
 of 5 bubbles R6824XFjuana, Oct 6, 2016 | Read review
“Get a high floor room for a better view but not to close to the elevators (as they creak in the wind)”
 of 5 bubbles Tippy_Longstocking, Oct 6, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question