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Sheraton Grand Shanghai Pudong Hotel & Residences

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Sheraton Grand Shanghai Pudong Hotel & Residences
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681 Reviews from our TripAdvisor Community

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Showing 336: English reviews
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Sofia, Bulgaria
Reviewed 4 days ago NEW

Excellent hotel located downtown Shanghai, perfect for business meetings, conferences and other functions. Huge shopping area around and very friendly staff, very good breakfast and stylish restaurants around.

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Helpful?
Thank maxbehar
Will L, Manager at Sheraton Grand Shanghai Pudong Hotel & Residences, responded to this review

Dear Guest, Thank you for sharing your experience and we are pleased to hear of your enjoyable stay with us. Your positive feedback will help to further enhance our Service Culture spirit among the associate in encouraging us going the Extra-mile in Guest Service.

Belfort, France
Reviewed 6 days ago NEWvia mobile

Located in Pudong, this hotel is not too far from Puxi and Xintiandi area. Rooms are pretty large, well equipped and in line with Sheraton standards. Service and breakfast are fine. As mentioned by some other clients, decoration could be warmer.

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Helpful?
Thank Baliren80
Management response:

Dear Baliren80, Thank you for sharing your experience and we are pleased to hear of your enjoyable stay with us. Your positive feedback will help to further enhance our Service Culture spirit among the associate in encouraging us going the Extra-mile in Guest Service.

Barnsley, United Kingdom
Reviewed 1 week ago

Stayed here for 6 nights, booked by the college I was working for. The rooms are large and comfortable but the bathroom did feel a little tired. Staff were friendly and breakfast offered a huge choice. Location is good, metro next door, shopping mall couple of minutes walk contains lots of restaurants and is open until 8. The wifi is...

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Helpful?
Thank Jane H
Will L, Manager at Sheraton Grand Shanghai Pudong Hotel & Residences, responded to this review

Dear Jane, Thank you for sharing your experience and we are pleased to hear of your enjoyable stay with us. Your positive feedback will help to further enhance our Service Culture spirit among the associate in encouraging us going the Extra-mile in Guest Service.

washington dc
Reviewed 1 week ago

After SPG became part of Marriott, I decided to stay at Sheraton Pudong. Location is great as other said. Right next to Line 4 subway Tangqiao station and one shopping center (Spring Paris) which has some high end shops (more expensive than US or EU) and food court. Also easy to get taxi. Even if SPG merged with Marriott, Marriott...

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Helpful?
Thank bubbleDC
Will L, Manager at Sheraton Grand Shanghai Pudong Hotel & Residences, responded to this review

Dear Guest, Thank you for sharing your experience and we are pleased to hear of your enjoyable stay with us. Your positive feedback will help to further enhance our Service Culture spirit among the associate in encouraging us going the Extra-mile in Guest Service.

Reviewed 2 weeks ago via mobile

Really liked it. The service is a little too reserved, but that's typical for China. The hotel is located in Pudong and the subway is right around the corner. It's a nice area. By the way: a karaoke club is right around the corner ;-)

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Helpful?
Thank StefanTravelerLove
Will L, Manager at Sheraton Grand Shanghai Pudong Hotel & Residences, responded to this review

Dear Stefen, Thank you for sharing your experience on your recent stay with us. We highly appreciate your comment as this would help us to better understand customers’ need in order to further enhance and improve our Service and Products. Thank you again for your feedbacks and we look forward in welcoming you again in the near future.

Indianapolis, Indiana
Reviewed 3 weeks ago

The location was really convenient when I stayed here for a business trip. There is a mall a block away from the hotel that has a few restaurant options that are open late if you are looking for a bite after a late meeting. The room was a little dated but clean, and the bathroom was clean as well. There...

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Helpful?
Thank ElliePaige12
Will L, Manager at Sheraton Grand Shanghai Pudong Hotel & Residences, responded to this review

Thank you very much for choosing your stay in Sheraton Grand Shanghai Pudong Complex, I would like to thank you for your recently stay and spent valuable time to give us candid comments. I was very pleased to learn from the scores that you rated us, even though we may have succeeded in meeting your expectations this time, we will...

Singapore, Singapore
Reviewed 4 weeks ago via mobile

Located right in front of Tang Qiao Metro station. Hence, you won't need to worry on transport. You will be surrounded by lots of eateries as well as a shopping right beside the hotel (where there is a 24hours Haidilao). Booked this hotel through the hotel website, didn't come with daily breakfast nor Internet ( wifi costs 90yuan per day)....

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Helpful?
Thank ChrisLee146
Will L, Manager at Sheraton Grand Shanghai Pudong Hotel & Residences, responded to this review

Dear Chris, Thank you for sharing your experience and we are pleased to hear of your enjoyable stay with us. Your positive feedback will help to further enhance our Service Culture spirit among the associate in encouraging us going the Extra-mile in Guest Service.

Sydney, Australia
Reviewed February 20, 2017

As a Platinum the Suite was great although beginning to get a little tired and will soon be in need of some attention but the staff more that compensate and the bed was MAGNIFICENT. The restaurant isn't great but the Executive Lounge satisfies my eating needs

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Helpful?
Thank Aussiebagman
Oak Harbor, Washington, United States
Reviewed February 18, 2017

This hotel was an excellent stop mid trip. The hotel is really nice and the staff don't disappoint. The hotel is also centrally located right next to a mall for some good shopping and decent restaurants. I would definitely stay here if I had the choice. The gym is nice, but not as good as some.

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Helpful?
Thank Kevin W
Reviewed February 15, 2017 via mobile

The hotel was grand, beautiful and spacious. Hotel room was clean, sheets were clean, pillows were clean. Bathroom and accessories were more than standard. Downside is the breakfast buffet. Choices are plentiful but the taste of the food is lacking. Soups are sometimes a little bland and needing to add salt or soy sauce. The meat are not so tender...

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Helpful?
Thank Mark D
Will L, Manager at Sheraton Grand Shanghai Pudong Hotel & Residences, responded to this review

Dear Mark, Thank you for sharing your experience on your recent stay with us. We are sorry to hear of your unpleasant experience and my sincere apology for not having the opportunity to resolve this personally before you leaving the hotel. As our valuable guest, you’re supposed to receive the highest Quality and Professional Service & Product from us and...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
Official Description (provided by the hotel)
In central Pudong, metro station nearby and luxury hotel with 24h fitness center. Convenient location. In central Pudong business area, close to Int'l Exhibition Center,EXPO Center and Mercedes-Benz Arena. Easy access to places of interests both in Puxi and Pudong through Nanpu Bridge. Metro station is 1-min away. Dining and Leisure: Hotel features an indoor pool, 24-hour fitness center and a fully-service spa. Besides 2 restaurants and lobby lounge at Sheraton, guests could also sign bills at Four Points next door in restaurants and bar. Modern-equipped Guestroom: All spacious rooms are equipped with Sheraton Sweet Sleeper™ Beds, 32-inch LCD TV, mini bar, direct-dial telephones with voicemail, Internet and safebox to have laptop. Bathroom with separate bathtub and shower. ... more   less 

Additional Information about Sheraton Grand Shanghai Pudong Hotel & Residences

Address: No.38 Pujian Road, Pudong New District, Shanghai 200127, China
Location: China > Shanghai Region > Shanghai > World Expo
Price Range: $126 - $250 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Grand Shanghai Pudong Hotel & Residences 5*
Number of rooms: 525
Reservation Options:
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Also Known As:
Sheraton Shanghai Hotel And Residences Pudong
Sheraton Shanghai Hotel Residences Pudong
Shanghai Sheraton
Hotel Style:
#44 Spa Hotel in Shanghai
#80 Luxury Hotel in Shanghai
#100 Business Hotel in Shanghai
#145 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Grand Shanghai Pudong Hotel & Residences staff and other travelers.
4 questions
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Questions? Get answers from Sheraton Grand Shanghai Pudong Hotel & Residences staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“High Floors”
 of 5 bubbles Aussiebagman, Feb 20, 2017 | Read review
“Facing the river.”
 of 5 bubbles 640rakeshd, Jan 15, 2017 | Read review
“Try to find a corner room, lesser people walking along the corridor”
 of 5 bubbles Soonie777, Jan 5, 2017 | Read review
“excellent views from high floors.”
 of 5 bubbles S4514NVdaniell, Nov 4, 2016 | Read review
“If needed one night is ok”
 of 5 bubbles R6824XFjuana, Oct 6, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question