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Jing An Shangri-La, West Shanghai

#10 of 4,320 Hotels in Shanghai
Certificate of Excellence
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Jing An Shangri-La, West Shanghai
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555 Reviews from our TripAdvisor Community

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Showing 438: English reviews
Hong Kong, China
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW via mobile

An amazing place, which became for me a kind of second living room, but with much better service, attention, drinks and food as I could ever have it possibly at home. It is not only the great attention and friendliness of the people working there, but also that the chef du bar Macarena Rotger gave a special touch to the... More 

Helpful?
Thank Kai J
Shanghai, China
1 review
4 of 5 stars Reviewed 2 days ago NEW

the location is really good, in the city center, CBD, surrounded by nice restaurant and shopping centers. The food is good ,especially the cantonese food in the restaurant on 2F in the hotel. Good service.

Helpful?
Thank irissssss
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

The service is outstanding. No waiting in line to check in. They greet you by opening the door to your car and escort you straight to the room and check you in remotely. The buffet inside the hotel is impressive and delicious! Shopping area and restaurants are near the hotel for you to explore plenty. Just fabulous!

Helpful?
1 Thank Anne P
JingAnShangri-La2013, General Manager at Jing An Shangri-La, West Shanghai, responded to this review

Dear Anne P, You kept it short and sweet. Thank you for the generous review! I am glad to hear you have enjoyed every aspect of your stay with us, from our location, service and dining offerings. My team and I look forward to welcoming you back again in the near future. Take care and have a pleasant day ahead.... More 

Hong Kong, China
Level Contributor
75 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Upgraded our room for RMB600 per night (USD90) to enjoy the magnificent views of Shanghai from 40+ floors up, a huge room stuffed with all the usual mod cons and the Horizon club lounge on the 55th floor that has a spacious and almost continuously stocked bar and snack area (as well as breakfast). The Western breakfast was spot on... More 

Helpful?
Thank RM303
JingAnShangri-La2013, General Manager at Jing An Shangri-La, West Shanghai, responded to this review

Dear RM303, warmest greetings from the team at Jing An Shangri-La, West Shanghai! Thank you for taking the time to share your glowing reviews with us. It is a delight to read that we have met all your expectations and you have enjoyed the Shangri-La hospitality. Thank you once again for choosing to stay with us. My team and I... More 

Hong Kong, China
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Excellent in all aspects as expected of the Shangri La. Subliminal service - my bottled/capped fresh squeezed juice at breakfast was opened and poured almost as soon as I sat down with it. Just as impressive - no need to wait for your order of toast or eggs - just give a chopstick with your table number and minutes later,... More 

Helpful?
Thank HKCrocky
JingAnShangri-La2013, General Manager at Jing An Shangri-La, West Shanghai, responded to this review

Dear HKCrocky, Thank you for taking the time to share your feedback with the hotel and travel tips with the TripAdvisor community. We are located centrally in the Jing An district, a stone throw away from the French Concession, Jing An Temple and the famous Nanjing Road for shopping. In addition, the hotel is part of the Jing An Kerry... More 

London, United Kingdom
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed here for a conference and was really impressed. Views from the rooms are stunning and the bar is brilliant with very knowledgable bar staff who make a mean old fashioned and serve ice cold beer in chilled metal tankards. Hotel is brilliantly located to explore nangjing road and a quick cab to the bund.

Helpful?
Thank ifanjenkins
JingAnShangri-La2013, General Manager at Jing An Shangri-La, West Shanghai, responded to this review

Dear ifanjenkins, Thank you for choosing to stay with us for your business trip. It is indeed an honour to receive your compliments. I will make sure our Events, Banquet and 1515 WEST Bar team are commended for their effort in making a difference to your stay. We look forward to welcoming you again, in the very near future. Have... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My #1 priority is location and #2 swimming pool. They both meet my expectation. Subway #2 and #7 lines are just in the lower level of the hotel. There are so many restaurants in Kerry Center. Tried all three places for breakfast as a Horizon guest. Lots of choices on the lobby floor but with many people. Although I never... More 

Helpful?
Thank Jin Q
JingAnShangri-La2013, General Manager at Jing An Shangri-La, West Shanghai, responded to this review

Dear Jin Q, Thank you for your support and kind compliments. I am very glad to hear that your stay has been satisfactory and memorable, especially with your dining experience and the stunning views the hotel has to offer. Thank you once again for choosing to stay with us. My team and I, look forward to welcoming you again, Yours... More 

San Diego, California
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

If you are travelling for business, there is no place better. The executive rooms give you everything you need to work and are very comfortable and well appointed. The executive lounge for happy hour is truly top shelf with fantastic views, good wine and appetizers.

Helpful?
Thank fredogaston
JingAnShangri-La2013, General Manager at Jing An Shangri-La, West Shanghai, responded to this review

Dear fredogaston, Thank you for your crisp and positive review of Jing An Shangri-La, West Shanghai. Your feedback is most appreciated and we are happy to know that we have a fan in you. We hope to see you very soon, back at the hotel. Yours sincerely, Marco Vazzoler General Manager More 

China
1 review
4 of 5 stars Reviewed 3 weeks ago

The hotel is located in my favourite area in Shanghai and that's basically why I asked the assistant to book the room for me instead of Banyan Tree Shanghai. But the minute I stepped in, I just didn't get this warm welcome feeling from the staff. Firstly I was waiting in line for checking in and this lady just asked... More 

Helpful?
Thank rourougal
JingAnShangri-La2013, General Manager at Jing An Shangri-La, West Shanghai, responded to this review

Dear rourougal, Warmest greetings from Jing An Shangri-La, West Shanghai. Firstly, please allow me to apologise on behalf of the team, for the unpleasant experience you have encountered. This is not the usual Shangri-la experience. Rest assure we will investigate the matter immediately and re-emphasize on service training. We would like to reach out personally to you find out what... More 

Kuala Lumpur, Malaysia
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

Stayed 4 nights while attending the exhibition at SNIEC. Attentive staff at Horizon Club Lounge, for breakfast. Did not have time to enjoy the free drinks in the evening though. Calypso is a very relaxing place for drinks. Ooh used the hotel Limo for arrival and departure.

Helpful?
Thank JJheat
JingAnShangri-La2013, General Manager at Jing An Shangri-La, West Shanghai, responded to this review

Dear JJheat, Greetings from Jing An Shangri-La, West Shanghai. Thank you for choosing to stay with us. It is a delight to read that you have enjoyed your stay with us and your experience at our Horizon Club on the 55th floor. It is unfortunate you were not able to enjoy the club as long as you wanted. We look... More 

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Staying in Jing'an

Neighborhood Profile
Jing'an
The heart of this neighborhood is the Jing'an Temple, while the main artery of excitement and entertainment is West Nanjing Road. Close to the Former French Concession, the area has a similar draw for foreign residents but displays a more commercial character. Large, flashy malls, luxe residential high-rises and trendy nightlife areas can be found along West Nanjing Road, but areas off the busy street have the same quiet cafes and independent boutiques that many people think of as distinctive of the Former French Concession. Jing'an is less encased in amber, though, and it's possible to immerse yourself more fully in the energy of China's most bustling metropolis here.
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Spa
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Spa
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Jing An Shangri-la, West Shanghai is located in the Jing An Business District, one of Shanghai’s most prestigious and fashionable business and commercial districts. The hotel sits on a network of public transportation, including Metro Lines 2 and 7. It is about 45-minute drive from Pudong International Airport and only 20 minutes from Hongqiao Airport via the adjacent elevated Yan’an Middle Ring Road.Jing An Shangri-La is also the prime focus of the Jing An Kerry Centre, a new city landmark that encapsulates a lifestyle of affluence and vibrancy. Integrating 450,000 square metres of hotel, retail, office and residential space, the Centre is bounded by four major roads – West Nanjing Road, Changde Road, Yan’an Middle Ring Road and Tongren Road. It is adjacent to the Shanghai Exhibition Centre and only steps away from the Jing An Temple and the famous Nanjing Road shopping street.The hotel will overlook the Centre’s 3,000-square-metre piazza featuring pathways, gardens, water features and al fresco dining and the home where Chairman Mao Zedong lived for several months in 1920. Shangri-La and Kerry Properties will work with the Jing An District Government on the restoration of the property. ... more   less 

Additional Information about Jing An Shangri-La, West Shanghai

Address: 1218 Middle Yan'an Road, Jing An Kerry Centre on West Nanjing Road, Shanghai, China
Location: China > Shanghai Region > Shanghai > Jing'an
Price Range: $241 - $425 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Jing An Shangri-La, West Shanghai 5*
Number of rooms: 508
Reservation Options:
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Hotel Style:
#7 Business Hotel in Shanghai
#8 Spa Hotel in Shanghai
#10 Luxury Hotel in Shanghai
#168 Best Value Hotel in Shanghai
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