So far the Best. I think that’s pretty it.;) Well, it needs more comments.. Great hospitality. Typhoon ‘In-Fa’ happened during our stay but the hotel has everything we need. Even tho we didn’t get the chance to go out, this hotel still make the trip super memorable for us. I have to say that the highlight of the trip was the SPA. Will be back just for that. ;)
I hv spend 3 months in China, mostly in Shanghai. I hv been Ascot, Andaz, Westin, intercontinental and MO, MO made me feel so special, feel like home. Scenery is amazing, room are gorgeous, and people is the key to impress a guest. Housekeeping staff are caring and attentive. Restaurant staff are professional and passionate, especially Sandy made me feel so welcome.
The hotel is nice and the team was always smiling, helpful and attentive - a special mention to Cecilia, Club Lounge Manager, for taking such a great care of us. Probably due to the peak season, the hotel was quite crowded with big groups, and so sometime was chaotic and the breakfast quite unpleasant due to the queue before getting a table and the poor conditions of the buffet. Luckily, having a club room, we then decided to only have meals in the club lounge, which was still full but much better. We have been trying the SPA and all the treatments were really fantastic - and the huge SPA and pool/gym area is definitely top notch. As we now live in Shanghai, we may not go back as guest hotel but surely we will soon try the Sunday brunch and go back to their Grill restaurant.
- Many thanks to the Guest Relations team for arranging a room with great views of the Oriental Pearl Tower and the welcome amenities. - Rooms were contemporary and facilities were well-maintained, and the rooms were great as demonstrated in the attached photos. However, the in-room entertainment package does not offer Bluetooth audio connection, which was a let down. Note that toiletries were changed to bulk-sized bottles. Rooms ending with 01, like the room I stayed at, have the best views. - Service was of normal full-service hotel standards. Nothing memorable or spectacular. The phone operator for Guest Services demonstrated indifferent and rusty services, which is a great let down given the M.O brand. No lounge access for me this time. - Recreation facilities were okay. Again, nothing spectacular given its eight years of age. Facilities were well maintained though, and the use of amenities from Aromatherapy Associates in changing rooms was a great touch. - Breakfast in Zest was a major let down. I’ve enjoyed better breakfasts in non full-service properties with a fraction of the room charges. Eggs Benedict was cold and almost rubber-like. Smoked salmon was not served in the buffet, which was a major shock to me. The servants reluctantly brought out smoked salmon to me upon my request. This, among many other food items such as choices for fresh-squeezed fruit juices, should be the normality in breakfasts in full-service properties, let alone hotels of this caliber and price. I’ve enjoyed similar and even better breakfasts in Marriott and Sheraton properties, not to mention Hyatt properties. My free breakfast experience at a Hyatt Place a few months back was superior to this. The managers at Zest ought to be ashamed given the M.O. brand. A servant almost mistakened my request for smoked salmon as raw salmon sashimis, which was cringey. The Director of Zest, Yang Zhang, has given me his business card given my dissatisfaction, but to this day I can’t understand what I could do with that piece of paper. If you’re ordering from Fans of M.O., you’d better skip breakfast for the dining credits, or book a room with club access instead. I don’t think smoked salmon won’t be provided in the Club. - Overall it’s an okay hotel, just isn’t worth the M.O. title and certainly not memorable. It’s not surprising that many frequent travelers jokingly called it the ‘worst M.O. in the world’. This might be true, but the hotel isn’t that bad. I’d be more than happy if the hotel is named as an ‘JW Marriott’.…
In the evening, after having dinner in the restaurant with my friends, I would like to sit in the bar and have a chat. Since my friend can't drink because he has to drive, a lovely little girl name’s Gia recommended a cup of Qi Cooler, which is non-alcoholic and has a very refreshing taste of watermelon. My friend and I like it pretty much, and the Mandarin Oriental recommended for me is also very good