Mandarin Oriental Pudong, Shanghai
111 Pudong Road, Shanghai 200120 China
Lowest prices for your stay
$247
Fully refundable before 04/01/23
No prepayment needed
$247
Fully refundable before 04/01/23
No prepayment needed
$283
$218
Fully refundable before 04/01/23
No prepayment needed
Booking.com$247
Travelocity$247
Priceline$283
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About
#5 of 5,043 hotels in Shanghai
Location
4.4
Cleanliness
4.9
Service
4.9
Value
4.6
Travelers' Choice
Our conveniently central location is ideal for both business and leisure travellers. As sophisticated as they are spacious, our 362 rooms and suites offer a sublime blend of comfort and contemporary design. With innovative cuisine, cutting-edge cocktails and a stunning design, our bar and restaurants are among the best in Shanghai. Offering space to relax, rejuvenate and work out, our spa and wellness facilities are among the best in Shanghai. With a stylish, contemporary design and convenient riverside location, we offer a peaceful and inspiring venue for meetings, weddings and events.
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Property amenities
Parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Children Activities (Kid / Family Friendly)
Free shuttle or taxi services
Wifi
Paid wifi
Hot tub
Adult pool
Indoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Airport transportation
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Butler service
Doorperson
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Harbor View
Languages Spoken
Chinese
Location
78Somewhat walkable
Grade: 78 out of 100
315Restaurantswithin 0.75 miles
28Attractionswithin 0.75 miles
Contact
111 Pudong Road, Shanghai 200120 China
Name/address in local language
Getting there
LujiazuiShanghai Metro11 min
TilanqiaoShanghai Metro14 min
Rental CarsSee all Shanghai rental cars
Nearby restaurants
Aura Lounge & Jazz Bar (The Ritz-Carlton Shanghai Pudong)
1,468 reviews13 minBar
Flair Rooftop
2,526 reviews13 minBar
Jin Xuan Chinese Restaurant
1,102 reviews13 minChinese
YICAFE at Pudong Shangri-La
740 reviews15 minInternational
See all nearby restaurantsNearby attractions
Shanghai Jewish Refugees Museum
722 reviews15 minSpeciality Museums
Shanghai World Financial Center
4,340 reviews12 minObservation Decks & Towers
Jin Mao Tower
1,215 reviews12 minArchitectural Buildings
Shanghai Development Exhibition Hall
748 reviews12 minHistory Museums
See all nearby attractions7833Reviews24Q+A100Room tips
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ShangHai is a great place to visit, nice food, friendly people. Special thanks to MO ShangHai, warmest welcome, their staffs are exceptional, specially their front office manager Sophie, Manger Ryan, and Cocierge.
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Mandarin Pudong, General Manager at Mandarin Oriental Pudong, Shanghai
Responded Nov 3, 2022
Dear Valued Guest, Thank you for sharing your generous comments about Mandarin Oriental Pudong, Shanghai here with us. It is great to know how much you enjoyed our modern and stylish hotel design, spacious guest rooms and warm service. I am very glad to read such positive comments about your stay with us and will be sure to share these with all of our team here in the hotel. We look forward to welcoming you back and to creating more lasting memories during your next visit. Warm regards, Emil Leung General Manager Mandarin Oriental Pudong, Shanghai
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was a long-term residence and recently checked out. I have seen the MO Shanghai's up and down and I do agree the review in 2021 saying that it's not a true MO, at least not anymore. The funny part is the executive apartment now even has several rooms for "postpartum care center“ and shows it on the map. This has told us something about the vision of how they run the place. I would still recommend expat newly to the town for a one-month stay and leave before the experience turns sour. It is certainly not a place for expat's long time lease.
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Date of stay: July 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Mandarin Pudong, General Manager at Mandarin Oriental Pudong, Shanghai
Responded Sep 1, 2022
Dear Valued Guest, Thank you for sharing your comments about Mandarin Oriental Pudong, Shanghai here with us. Feedback such as yours is very valuable to us to deliver our standards. We constantly strive to create unforgettable experience for our guests with our personalized service. Please rest assured that your comments have been shared with hotel team. I sincerely hope we have the pleasure of welcoming you back in the future. Sincerely, Martin Cramer General Manager Mandarin Oriental Pudong, Shanghai
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lily is the most caring, respectful and lovely hotel staff we have since to have met in our travel history. She is eager to help, always available when being called and hard at working. She didn’t complain when we left our kid alone at the changing room for an extended period of time but instead had always kept an eye on her and looked after her willingly. We felt very thankful for her excellent service and we regard her as a friend.
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Mandarin Pudong, General Manager at Mandarin Oriental Pudong, Shanghai
Responded Aug 14, 2022
Dear Valued Guest, Thank you very much for choosing to stay at Mandarin Oriental Pudong, Shanghai. What a pleasure it was to read your review, It is great to learn that you have had an enjoyable experience because of the service delivered by Lily. Your generous comments will surely be shared with her. Please do visit us again in the near future, we also look forward to creating more memorable experiences for you during your next stay. Warm regards, Martin Cramer General Manager Mandarin Oriental Pudong, Shanghai
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
"You are the son of the chairman. Therefore, to convince others that you have scored 100, you need to get 200" – this is a quote from a Hong Kong television series many years ago and it quite aptly sums up the situation facing the Mandarin Oriental, Shanghai. Conclusion first: as a luxurious hotel, this Mandarin Oriental was fine; but as a Forbes five-star hotel bearing the legendary title of Mandarin Oriental, this property was not yet on that level, at least during my stay. Part of the reason I love the MO brand so much is that its hotels often have a refined interior design that gently but beautifully celebrates the oriental culture. Also, one thing I respect MO hotels a lot is that they tend to pay great attention to taking care of their hardware. It is to the extent that it is not an exaggeration to state that every corner of a MO hotel would radiate a strong sense of delicate elegance. This elegance cannot just be built but also needs to be carefully maintained, like how a royal gardener takes care of a royal garden. Need not to say, MO Guangzhou designed by Tony Chi is a good example of that. It can always wow its guests when they first step into the hotel and the room. More than that, it is never those super luxurious but vulgar properties like the Wynn hotels that one typically would become increasingly annoyed if they stay in the room there for longer despite the enormous wow effect at first sight. MO Guangzhou is a place where, the longer we stay inside, the more we can appreciate it – just like a piece of fine sandalwood. I am sure MO Guangzhou is not an exception in the MO family since its neighboring sister property in Macau is more or less so. They are not like St. Regis, in which one can find the same luxuriousness no matter which city we are in. Each MO hotel is sharply distinguishable, but they all ultimately end with endearing elegance. These are why I love the MO brand so much; for its characters, refinement, and attentiveness, not to mention its hostmanship for which MO should be really proud of itself. Unfortunately, MO Shanghai does not seem very relevant to the above description. Its public area is conventional: you walk in, and you see the check-in desk on your right and multiple sets of sofas on your left. One of my favorite hotel Youtubers once said that a characteristic of MO hotels is that they always abundantly but softly fill themselves with art pieces and careful craving. Art pieces are unfortunately quite absent in the public area of this MO. Nonetheless, I could still see that the hotel did pay some attention to the crafting of its lobby; at least I did not see a large blank golden wall behind the check-in desk hanged with some clocks titled Paris, New York City, or Tokyo. Therefore, to be fair, despite being a little bit surprised that this MO merely used the very conventional interior layout and lacked the artistic element of a typical MO hotel, I could still recognize it as a member of the MO family. In terms of artistic decorations and careful crafting, the room was far more recognizable than the lobby as something MO. For instance, I can see that the hotel did pay quite a lot of attention to the details of the rooms during construction, since many parts of the room, even they were just small corners like the desk that other hotels would easily ignore, were crafted with some brief but adorable cravings. However, even though I appreciate the effort the hotel spent when building its rooms, I cannot do the same when coming to the maintenance of the room: the beautiful room was obviously undermaintained, to the extent that I could already feel the age of the hotel. A sense of history is not necessarily bad; see Peace Hotel across the river as an example. However, the sense of age in MO Shanghai was not the elegant type. It was the run-down type, the vibe one would find when entering those once glamorous but now decayed hotels (like Lisboa Hotel in Macau). The problem of under-maintenance was not only with the big furniture and the physical setting of the room, but also appeared in some small details. For instance, I was pretty surprised to find out that the papers on the office desk had already wrinkled. It is, of course, not a big problem, and I would have happily let it go if I had been in a hotel like Sofitel. However, the thing is that the hotel I was staying in was Mandarin Oriental! What do the wrinkled papers represent? It represents a housekeeping team that is not attentive enough, or, at least, not attentive according to the MO standard. Unfortunately, this MO spirit of pursuing exquisiteness is precisely the soul of a MO hotel. Without this insistence, no matter how well-built and well-designed a hotel is, it is merely an empty physical construction. At least for me, it is the most significant difference between those KOL hotels and the truly great hotels like MO and the Peninsula. Unfortunately, MO Shanghai does not seem to be close to having this pursuit of exquisiteness. Without this spirit, even a Mandarin Oriental would seem like a Sheraton. Another key reason why I struggled to feel that this property was a MO hotel was about the check-in experience. I always believe that, like the custom control at an international airport is the face of a nation, the reception desk is the face of a hotel. What a guest experiences within the short three minutes of check-in has an enormous influence on how the guest thinks about the service of that hotel. If the check-in process is a mess, no matter how excellent other departments perform, it would be hard for the guest not to have a bad impression of the hotel. Things are sometimes not that terrible; maybe what a guest experiences is not a mess but just a highly mechanized administrative process without any temperature. In that case, as a guest, I would easily come up with an impression that the hotel is not a bad one but not an exceptional one either; something like a Sheraton (I hope Sheraton would not mind me keep on quoting it in this review). Usually, MO hotels would not fall into these traps. They can often effectively make use of the magic three minutes of check-in to convince its guests that they are in one of the finest hotel brands in the world. Unfortunately, at least during my stay, the reception desk at the MO Shanghai did not seem to treasure these magic three minutes. The lady who helped me with my check-in was polite and efficient. However, I am afraid that I need to say that the whole process is more or less mechanical without much temperature. The only feeling I had after getting the room key was that the reception desk was super busy that they tried to finish everything as quickly as possible, without much regard for guests' experience. I understand that this was not necessarily a mistake of the lady who helped me with my check-in. The hotel might have been super busy that day, so she had a lot of work and needed to be quick. However, if that was the case, I hope the hotel would seriously evaluate the problem of manning. Ultimately, from a guest's perspective, all one could see was a cold, dry, and unpassionate check-in process, which I believe is not something that MO strives to achieve. I did encounter some highly respectable personnel during my stay. For instance, the lady at the spa passionately showed me the MO Shanghai fan, while Joy from the concierge desk was super helpful when I needed to print my VISA documents (thanks for even helping me to print two copies in case I lose one of them, Joy!). Also, it remains very clear in my memory the two ladies who withstood the strong winter wind of Shanghai to arrange the outdoor tables at 10 PM – a heartwarming and touching work ethic! Unfortunately, despite the fantastic works of these people, when I recall my stay at MO Shanghai, it is still difficult for me to not first pop up with an impression that it is a hotel without much temperature – I suppose it is the consequence of the loss of the magic three minutes. Overall, I would say it is tricky to comment on this Mandarin Oriental: I cannot say it is bad since it does not have any significant problems, while the MO heritage is still evident in some aspects of it. However, I cannot say that it is exceptional either since it clearly lacks some core elements of being a MO hotel. Therefore, I am afraid I need to conclude that Mandarin Oriental Shanghai is, at best, a mixed kid of MO and Sheraton instead of a pure blueblooded MO. It is a regret since Shanghai and Mandarin Oriental have such similar DNA: both are a lovely mixture of east and west. Shanghai deserves to have a true MO, like how New York City needs a St. Regis. I sincerely hope Mandarin Oriental Shanghai can fill this gap.…
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Date of stay: November 2021
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Mandarin Pudong, General Manager at Mandarin Oriental Pudong, Shanghai
Responded Jun 5, 2022
Dear Valued Guest, Thank you for sharing your comments about Mandarin Oriental Pudong, Shanghai here with us. It is great to learn that you have had an enjoyable experience because of the service delivered by our passionate and professional Spa and Concierge colleagues. Your feedback will surely be shared with the team here. We also want to extend our heartfelt apology for the room-maintenance and the check-in process not meeting your expectations. Our team is committed to extend all our guest a memorable and warm and personalized services, and evidently have not been able to achieve this on this occasion. We continuously pursue excellence in all aspects, thank you again for the feedback, as it will assist us in improving our services. We look forward to welcoming you back and to extending a memorable experience with us. Sincerely, Martin Cramer General Manager Mandarin Oriental Pudong, Shanghai
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have been staying at the Mandarin Oriental Pudong for a month now. It has been a challenging time for the staffs and management at the hotel during this unusual time of city-wide lockdown. However, all of them have remained very upbeat and professional, and they have been striking to deliver the signature high-standard ‘MO-service’ to guests. Special thanks to manager Elaine. She is very meticulous, cheerful, and caring. Everyone at the hotel likes her, and her presence has made this hotel very special! My lockdown experience could have been a lot worse if I wasn’t stayed at the Mandarin Oriental Pudong, and once again thanks so much for the hospitality!
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Date of stay: April 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Mandarin Pudong, General Manager at Mandarin Oriental Pudong, Shanghai
Responded May 16, 2022
Dear Valued Guest, Thank you for sharing your generous comments about Mandarin Oriental Pudong, Shanghai here with us. It is great to know how much you enjoyed our warm service. I am very glad to read such a positive comment about your stay with us and will be sure to share these with all of our team here in the hotel. We look forward to welcoming you back and to creating more lasting memories during your next visit. Warm regards, Martin Cramer General Manager Mandarin Oriental Pudong, Shanghai
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This splendid restaurant which is owned by Mandrin-Oriental Hotel has left the best impressions! My first time in MO restaurant and YOU have to go! definitely a marvelous journey in this restaurant as they provide an elegant presentation, charming ambiance, amazing wine which go perfectly with our food, Staff are extremely knowledgeable and make great recommendations！ We had a 4-course meal, every dish is tunning, oyster starter in high-quality, fig with ham&cheese just fantastic, fancy lobster soup a lot, they were all exquisite. Ideal for those who want a romantic night out! for their prices it’s 100% WORTH IT !! Thanks to the lovely service team that chef came out served those beautiful dishes and did a very detailed presentation, staffs are all warm and thoughtful, a restaurant manager has come around to check on our experience and is pretty authentically engaged< I spent my birthday dinner with my boyfriend there, we both enjoyed it pretty much and highly recommend this restaurant. Food & Beverage are amazing, service & atmosphere is brilliant. Would like to come back indeed.…
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Date of stay: February 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Mandarin Pudong, General Manager at Mandarin Oriental Pudong, Shanghai
Responded Feb 20, 2022
Dear Valued Guest, Thank you for sharing your generous comments about Mandarin Oriental Pudong, Shanghai here with us. What a pleasure it was to read your review, it is great to learn that you have had an enjoyable experience because of the service delivered by our passionate and professional Grill Team. Your generous comments will surely be shared with the team here. We look forward to welcoming you back and to creating more lasting memories during your next visit. Warm regards, Martin Cramer General Manager Mandarin Oriental Pudong, Shanghai
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at MO over the weekend. Overall great experience. Room was very clean and the view was excellent. The staff were all very helpful and we especially appreciated the attention we received from duty manager Peter who made our stay memorable and special. Will definitely stay here again for our next getaway!
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Date of stay: January 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Mandarin Pudong, General Manager at Mandarin Oriental Pudong, Shanghai
Responded Jan 17, 2022
Dear Valued Guest, Thank you for choosing Mandarin Oriental Pudong, Shanghai, and for taking the time to share your valuable comment with us. It is with great pleasure to learn that you have had a memorable stay in Shanghai with our elegantly designed lobby, comfortable guestrooms and its stunning view, refined buffet offerings at Zest, and attentive staff service. As our hotel enjoys a unique location on the shores of Huangpu River, the guests can easily access the Riverside Promenade for a relaxing walk during the day. Once again, thank you for recommending Mandarin Oriental Pudong, Shanghai, and we look forward to welcoming you back in the near future. Warm regards, Martin Cramer General Manager Mandarin Oriental Pudong, Shanghai
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MO Shanghai is very cosy, professional and refined. Full scale of service and entertainment. MO Club lounge is great! Special thanks to Demi and Cheechi! Also very nice and relaxing spa center and delicious restaurants.
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Date of stay: January 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Mandarin Pudong, General Manager at Mandarin Oriental Pudong, Shanghai
Responded Jan 9, 2022
Dear Valued Guest, Thank you for choosing Mandarin Oriental Pudong, Shanghai, and for taking the time to share your valuable comment with us. I appreciate your wonderful feedback on your stay with us. I see that the Club Lounge was a highlight for you, and it is great to learn that you have had an enjoyable experience because of the service delivered by our passionate and professional Club Lounge Team. Your generous comments will surely be shared with the team here. Once again, thank you for recommending Mandarin Oriental Pudong, Shanghai, and we look forward to welcoming you back in the near future. Warm regards, Martin Cramer General Manager Mandarin Oriental Pudong, Shanghai
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It is a very nice experience, the staffs are quite welcoming, I feel at home. They satisfy almost all my requests, special thanks to Kidd who helped me a lot. I will recommend the hotel to others to experience.
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Date of stay: December 2021Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Mandarin Pudong, General Manager at Mandarin Oriental Pudong, Shanghai
Responded Dec 22, 2021
Dear nnikko12, Thank you very much for staying at Mandarin Oriental Pudong, Shanghai and for sharing this wonderful review here with us. I appreciate your wonderful feedback on your stay with us. It is great to learn that you have had an enjoyable experience because of the service delivered by our passionate and professional colleague Kidd. Your generous comments will surely be shared with the team here. I sincerely hope we have the pleasure of welcoming you back in the future. Warm regards, Martin Cramer General Manager Mandarin Oriental Pudong, Shanghai
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Had a very smooth check in process upon arrival. Kidd has been very attentive with great amount of help! Can’t really ask for a better experience! The hotel is well located with spectacular river view. Well decored with nice touch on finishing. Would highly recommend anyone to stay here!
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Date of stay: December 2021Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Mandarin Pudong, General Manager at Mandarin Oriental Pudong, Shanghai
Responded Dec 22, 2021
Dear Valued Guest, Thank you for sharing your generous comments about Mandarin Oriental Pudong, Shanghai here with us. It is great to know how much you enjoyed our modern and stylish hotel design, spacious room, and warm service. I am very glad to read such positive comments about your stay with us and will be sure to share these with all of our team here in the hotel. We look forward to welcoming you back and to creating more lasting memories during your next visit. Warm regards, Martin Cramer General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$252 - $304 (Based on Average Rates for a Standard Room)
LOCATION
ChinaShanghai RegionShanghaiLujiazui / Pudong
NUMBER OF ROOMS
362
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Frequently Asked Questions about Mandarin Oriental Pudong, Shanghai
Which popular attractions are close to Mandarin Oriental Pudong, Shanghai?
Nearby attractions include Shanghai Jewish Refugees Museum (0.7 miles), Shanghai World Financial Center (0.6 miles), and Jin Mao Tower (0.6 miles).
What are some of the property amenities at Mandarin Oriental Pudong, Shanghai?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Mandarin Oriental Pudong, Shanghai?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Mandarin Oriental Pudong, Shanghai?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Mandarin Oriental Pudong, Shanghai?
Yes, parking is available to guests.
What are some restaurants close to Mandarin Oriental Pudong, Shanghai?
Conveniently located restaurants include Aura Lounge & Jazz Bar (The Ritz-Carlton Shanghai Pudong), Flair Rooftop, and Jin Xuan Chinese Restaurant.
Are there opportunities to exercise at Mandarin Oriental Pudong, Shanghai?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Mandarin Oriental Pudong, Shanghai have airport transportation?
Yes, Mandarin Oriental Pudong, Shanghai offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Mandarin Oriental Pudong, Shanghai?
Yes, dry cleaning and laundry service are offered to guests.
Does Mandarin Oriental Pudong, Shanghai offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Mandarin Oriental Pudong, Shanghai?
Many travelers enjoy visiting Jing'an Temple (3.9 miles), Shanghai Temple Of the Town God (Chenghung Miao) (1.5 miles), and Shanghai Former Provisional Government Site of the Republic of Korea (2.7 miles).