My wife and I treated ourselves with a stay at Mandarin Shanghai and it was the best choice ever. The staff is so nice, we felt as if we were home, yet a much more elegant and luxurious one! They upgraded us to a higher category of rooms to celebrate our anniversary, and we so beautiful! We are particularly grateful to Jiaming Fu, the DM of the hotel who accepted the reservation and organized our stay. Also, we would like to thank Cloris, Mark and Zoe who made our C/I and C/O. The front office team of Mandarin Shanghai is SUPERB! We will definitely go back someday!! Thank you again to the hotel staff who made it so special. Vincent
The Mandarin Oriental Pudong is second home to us . The staff takes great care of us and do their best to make sure that our needs our met. I was having issues with my SIM card and the Front Desk Staff including Michelle, the Director, took the time to check and tried to help me with my phone. Arthur contacted the telephone company and even wrote a note in Chinese for me to bring to China Unicom. Michelle, Leo, Arthur, Alice, Kira, and Gloria have been FABULOUS and like family. We appreciate Jessie and Kevin for hiring an awesome Food and Beverage Staff. Vincent from Room Service always deliver exceptional service and knows our favorites. Special mention to Sam, Woods, Aki, Totem, Jason, Christy, Jumbo, Kim, and staff of Zest for making sure I can get my favorites including hot chocolate during the weekends. The Thanksgiving Dinner buffet was SUPERB so truly grateful to them for having a delicious and beautiful spread to remind us of home. In addition to the Front Desk, Michelle also leads the Spa and Fitness Department that we enjoy. The gym and studio are always manned with dedicated staff including Mike, Dancy, Olivia, and so many others. We also love the beautiful pool! Big thanks to the MO Cake Shop of Alvin, Tony, Lisa, Carrie, and the rest of the staff for always being super friendly for quick snacks and delivering amazing service. Peter was super helpful when we ordered turkey and ham to go for Thanksgiving. All the food items we ordered were superb so big thanks to the chef. Thanks to the staff of Fifty 8 Grille for always welcoming and is a sure place to get delicious flank steak served to perfection. Big thanks to Betty and staff from Riviera Lounge for knowing what hubby regularly orders and for the beautiful Christmas decorations. In addition, I'd like to mention Isabella and the Housekeeping and Engineering Team for doing such an amazing job maintaining our room, the Tech Support for making sure our internet is up and running, the valet team for always delivering smiles in opening car doors no matter how hot or cold weather, and the security team making sure that we are all safe and that covid rules and regulations are followed. The Christmas decoration at Mandarin Oriental is a yearly highlight and look forward to the upcoming event this Friday to welcome the Christmas season. And of course, the view of the Huangpu River and Puxi is unbelievable. Thanks you to Clemens for taking great care of us while he was the GM and look forward to welcoming the new GM when he arrives.…
We had opportunity to live in Mandarin Residence for 6 years, during this time we had the most enjoyable period in China. Not only the installations but the hotel's staff made us feeling as at home, all the time, always friendly and prompt to help with all our needs. I would just say, thanks for everyone there, special for Leo, Michelle, William(IT), Lisa (who has taken care of our house every day), Vitas, Arthur, Alice, Kira and Lily from spa! We are already missing all of you Whoever wants a good place to stay in Shanghai, must try the Mandarin Oriental! You will love it 😍
Stayed at the club lounge floor with a few friends over the weekend. Got upgraded to a very nice suite with fabulous river views and facilities. Hotel has also made thoughtful birthday arrangements for us including cake, wine and roses. Both services and staff have been great and made our stay very pleasant. Special thanks to Jarvis and Cecilia! Will definitely come back again.
Thanks Cloris for the warm welcome and kind arrangement through my check-in. She is quick response and smart to satisfy my special needs. Really good experience here. Will definitely back to MO SH for next time.