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Twelve at Hengshan, a Luxury Collection Hotel, Shanghai

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Traveler (385)
Room & Suite (145)
Dining (25)
Certificate of Excellence

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Location
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Certificate of Excellence
Located in vibrant Shanghai’s cosmopolitan area, Twelve at Hengshan is surrounded by restaurants, cafés, boutiques, galleries, and restored art-deco buildings. Experience a haven of urban chic on the renowned tree-lined Hengshan Road. Traditional Chinese hospitality melds with contemporary amenities. Work out in our state-of-the-art health club, enjoy a refreshing swim in the heated indoor pool, be pampered in the spa, and savor authentic Cantonese and Western cuisines.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Free Parking
Fitness Center with Gym / Workout Room
Room Service
Spa
Restaurant
Bar/Lounge
Adult pool
Airport Transportation
Banquet Room
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Wheelchair access
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Room features
Family Rooms
Suites
Good to know
HOTEL STYLE
Hidden Gem
Boutique
HOTEL CLASS
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Hotel deals
645Reviews
480Photos
3Q+A
75Room tips
Traveler rating
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Popular mentions
Excellent stay!!!!!!!! Service is near perfect. All the staffs are very warm, professional, caring. They make me feel like returning home. Every staff can call my name. Obviously they made serious effort to know the customers. The hotel has beautiful flavour of China's art and
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Response from Marcom_12HSLC, 公关经理 at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai
Responded 4 days ago
Dear Valued Guest, Greetings from the Twelve at Hengshan, A Luxury Collection Hotel, Shanghai. Thank you very much for taking the time to share your review and feedback on your recent stay with us, we are thrilled that you have enjoyed your stay and that we have lived up to your expectations. Your compliments and encouragement will enable us to further motivate all of us here to continue to strive for higher and better stands. We look forward to welcoming you back to the Twelve at Hengshan. Yours sincerely, Fiona Cao Director of Marketing & Communication Twelve at Hengshan, A Luxury Collection Hotel, Shanghai
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Wonderful hotel, the front desk lady is very nice and provide personalized service. As the platinum member I got a wonderful suite room upgrade which has a beautiful garden view. Overall,it’s a nice hotel,and the location is good.
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Response from Marcom_12HSLC, 公关经理 at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai
Responded 6 days ago
Dear Valued Guest, It is such a pleasure to see your great review shared on Tripadvisor.com. We would like to express our gratitude to your compliments on our hotel. We are looking forward to accommodate you again with our exceptional services. Sincerely, Fiona Cao
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We were very excited to stay at the Twelve at Hengshan. When you first come in you are impressed by a great looking lobby. Our first disappointment was to learn that the pool was out of order without much of an apology. We proceeded to the room expecting a luxurious room but
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Response from Marcom_12HSLC, Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai
Responded 5 weeks ago
Dear Snirnoff, Thank you for choosing to stay at the Twelve at Hengshan, a Luxury Collection Hotel, Shanghai and providing your honest feedback to us. We are very sorry for the room and the service didn't met your expectation in recently staying. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations. Despite this unfortunate situation we do hope that we shall have the pleasure of welcoming you back in the future. Please let us know when your travel plans bring you back to Shanghai and we are glad to arrange an upgraded nice room for you. Thank you for your comprehension. Gigi Zhu Assistant Front Office Manager
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The room is very spacious and an impressive bathroom. Located in the French concession area, very convenient and lots of interesting happenings around. However services much need to be improved. Check in process is long as they couldn’t locate our reservations. We wanted to have
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Response from Marcom_12HSLC, Assistant Front Office Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai
Responded Dec 20, 2018
Dear helencM7195, Thank you for choosing to stay at the Twelve at Hengshan, a Luxury Collection Hotel, Shanghai and providing your honest feedback to us. We are sorry to inform you that the sunglasses you are looking for was not found in the room after you checked out. We double checked with the HSKP department, however they haven't recorded any item matching your description. Again, we are very sorry that we were not able to help you further with your inquiry and hope you will find it back soon. Despite this unfortunate situation we do hope that we shall have the pleasure of welcoming you back in the future. Please let us know when your travel plans bring you back to Shanghai and I am glad to arrange an upgraded room for you. Thank you for your comprehension. Sincerely Gigi Zhu Assistant Front Office Manger
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Extremely disappointed! Used my suite night award upgrade for a 7 nights stay at Twelve Hengshan, Shanghai. Received email from Starwood last week that the upgrade is confirmed. At check in, I was told no suites are available which got me confused since this upgrade was
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Response from Marcom_12HSLC, 公关经理 at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai
Responded Dec 16, 2018
Dear yeow2014, Thank you for choosing to stay at the Twelve at Hengshan, a Luxury Collection Hotel, Shanghai and providing your honest feedback on the Guest Satisfaction Survey. We are very sorry for the room upgrade didn't met your expectation in recently staying due to the hotel system merging. As you are our valued guest, we do hope to make your stay more pleasant and satisfaction. Despite this unfortunate situation we do hope that We shall have the pleasure of welcoming you back in the future. Please let us know when your travel plans bring you back to Shanghai and I am glad to arrange an upgraded room for you. Thank you for your comprehension. Sincerely.
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Photo provided by managementTwelve at Hengshan, a Luxury Collection Hotel, Shanghai
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Photo provided by managementTwelve at Hengshan, a Luxury Collection Hotel, Shanghai
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Photo provided by managementTwelve at Hengshan, a Luxury Collection Hotel, Shanghai
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Photo provided by managementTwelve at Hengshan, a Luxury Collection Hotel, Shanghai
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Photo provided by managementTwelve at Hengshan, a Luxury Collection Hotel, Shanghai
Guest room
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12345629
They provide bottled water in the room.
1 vote
Our particular rate did not include breakfast during that stay though it was an option. I did have breakfast included in all my other SPG stays in China. I would check your reservation or with your booking agent.
0 votes
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I am a traveler not the hotel but they have roll a ways and spacious rooms
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"Stayed in a courtyard facing room which was quiet"
"Best quiet rooms face inner courtyard."
"near lift or opposite to the garden"
"courtyard room or back street rooms"
"Please ask for an 'upgrade to a quiet room' because they are not standard"
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12345615
PRICE RANGE
$202 - $321 (Based on Average Rates for a Standard Room)
LOCATION
ChinaShanghai RegionShanghaiTianping Lu (Tianping Road)Former French ConcessionPuxi (Downtown Shanghai)Xuhui
NUMBER OF ROOMS
171
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