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Shanghai Marriott Hotel Hongqiao

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#73 of 4,324 Hotels in Shanghai
Certificate of Excellence
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435 Reviews from our TripAdvisor Community

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Showing 229: English reviews
Singapore, Singapore
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW via mobile

Was on business trip and stayed 5 nights. Friendly desk staff breezed through the registration process and got a free upgrade to executive level. Room and bed are comfortable despite general outlook of hotel feels old. Pool and gym facilities are great. Breakfast food choices are good. Upholding the Marriott's brand! The only downside is that the choices of restaurants... More 

Helpful?
Thank mushroom262
1 review
4 of 5 stars Reviewed 1 week ago via mobile

I have visited Shanghai 6-7 times in the past 18 months. I have stayed at several US-style hotels, but I continue to choose the Marriott Hongqiao. The hotel is very clean and they have made recent renovations that make it more modern. The buffet is typical of most of the other hotels in China: lots of variety and well prepared.... More 

Helpful?
Thank UStravelinginChina
Raymondxu001, Director of Rooms at Shanghai Marriott Hotel Hongqiao, responded to this review

Dear UStravekinginChina Thank you so much for choosing Shanghai Marriott hotel Hongqiao to stay and for sharing your experience on the website. We are so delighted to learn that you found our service great and the room is clean. Your generous words about our hotel service team will certainly be shared with the all hotel team members. Once again, we... More 

Laguna Niguel, California
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was only there for one night. No major issues. I flew into Pudong and took the subway. It is nice that the subway stop is close. The hotel was decent and close to Hongquiao Railway station. I would stay here again.

Helpful?
Thank James R
MHHongqiao, General Manager at Shanghai Marriott Hotel Hongqiao, responded to this review

Dear James, Thank you very much for choosing to stay at the Shanghai Marriott Hongqiao. We appreciate you taking the time to provide us with a review and truly look forward to welcoming you back on your next visit to Shanghai. Best regards, Jason Farnworth General Manager jason.farnworth@marriott.com More 

Paris, France
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I remembered Marriott hongquiao as a very confortable hotel so i booked again as I had business to do in the vicinity . I was disapointed from the start !!! No bell service at arrival , so I had to carry my heavy luggage all the long way to reception . Then , arriving in the room , I notticed... More 

Helpful?
Thank jcmsak1
Raymondxu001, Director of Rooms at Shanghai Marriott Hotel Hongqiao, responded to this review

Dear Jcmsak1 Thank you for your feedback about your recent stay. We are deeply sorry about the issues during your stay. Everything we do is aimed at providing our guests an excellent hotel experience and that time we were not able to reach your expectations. I will reviewed your comments carefully with those concerned to learn and take corrective action... More 

California, United States
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I have stayed at MANY hotels in my lifetime both in the US and abroad but NONE have ever treated me the way the Marriott Hongqiao did! First let me tell you that this hotel is so worried about saving face that their apology literally says they are sorry that I misunderstood. I misunderstood--- Ok let me tell you what... More 

Helpful?
Thank Lisa B
MHHongqiao, General Manager at Shanghai Marriott Hotel Hongqiao, responded to this review

Dear Lisa, Thank you for taking the time to share your feedback about the challenges you experienced during your recent stay. I would like to take this opportunity to apologize again for the inconvenience you have experienced. Unfortunately, we did not meet your expectations, nor did we live up to the high standards of service for which we are known.... More 

Leeds, United Kingdom
Level Contributor
56 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here for 1week on return visit to shanghai. Does everything you'd expect from a mariott and with the well established Champions bar its easy to hangout with a beer. Good location with an easy 15min walk to hongmei lu and good promixity to highway interchange and domestic airport. Will likely be back there in a few weeks and no... More 

Helpful?
Thank MandyIan_11
Raymondxu001, Assistant Front Office Manager at Shanghai Marriott Hotel Hongqiao, responded to this review

Dear MandyIan_11, Thank you very much for taking the time to share your recent experience at the Shanghai Marriott Hotel Hongqiao. We are very pleased to see that you had a great stay and we thank you for highlighting those asets of the hotel and its surrounding area. We look forward to welcome you back and always feel free to... More 

Melbourne, Australia
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Was visiting the new exhibition centre, Shane it was an hour away at peak traffic ! Very basic room , needs an update for sure. Shower especially - it was basically a trickle . Ammenities were not restocked . Breakfast was good selection shame that the omelette chef couldn't cook - three times I had a half cooked tasteless excuse... More 

Helpful?
Thank Janelle P
Raymondxu001, Director of ROoms at Shanghai Marriott Hotel Hongqiao, responded to this review

Dear Janelle P, Thank you for taking your time to post this constructive review on Tripadvsor in regards to your recent stay at our hotel. We appreciate your feedback and valued it as an opportunity for us to improve. Everything we do is aimed at providing you with an excellent hotel experience. I am very sorry our current appearance was... More 

Brownsburg, Indiana
Level Contributor
40 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 21, 2016 via mobile

My three kids and I went with my husband on a business trip to Shanghai and stayed at this hotel. Because we are a family of 5 we had to book two rooms and were expecting to be split up since the rooms weren't adjoining. I had read that this hotel caters to business travelers so I wasn't sure how... More 

Helpful?
Thank Stacy P
Raymondxu001, Director of Rooms at Shanghai Marriott Hotel Hongqiao, responded to this review

Dear Stacy P, Thank you for taking the time to write such a wonderful review on TripAdvisor. We were very pleased that your stay was a successful one and that we especially impressed you with our Hotel service team. Our service team works very hard to make all kinds of guests "travel brilliantly." Thank you for staying and we look... More 

Toronto, Canada
2 reviews
5 of 5 stars Reviewed July 21, 2016

Staying at this hotel was superb from the moment I was greeted at the door and guided to the reserved room to checkout. When things are smooth and effortless at a hotel , it is experience at its best. Great quality, courtesy, and care, with great team, every single one at guest relations, registration,housekeeping, restaurants, concierge, lobby, and others. I... More 

Helpful?
Thank Marco1476
Raymondxu001, Director of Rooms at Shanghai Marriott Hotel Hongqiao, responded to this review

Dear Marco1476, Thank you for posting a review and for selecting our hotel on your recent trip to Shanghai. We are delighted to note that your stay was an overall success and that you rated us with full marks. Your great coments to the hotels service team will defenitely a great motivation for them. Especially for Pan, Xue & Peter.... More 

Level Contributor
794 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 296 helpful votes
3 of 5 stars Reviewed July 16, 2016

An April review states that the ATM machines have been removed. We found an ATM for bank cards as well as one to exchange American dollars for RMBs near reception in the lobby. Unless you get there just as a large tour group is arriving, the process is quick and simple. Our rooms and amenities were quite ordinary. I would... More 

Helpful?
Thank illinois travelere
Raymondxu001, Direcor of Rooms at Shanghai Marriott Hotel Hongqiao, responded to this review

Dear illinois travelere Greetings from Shanghai Marriott Hotel Hongqiao! Thank you for taking time to post a review of our hotel based on your visit & your recommend with hotel location. Your perspectives on some hardware-related issues have been shared among related department heads who very much appreciate your reflections. As you suggested, we look forward to presenting an enhanced... More 

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Staying in Gubei / Hongqiao / Minhang

Neighborhood Profile
Gubei / Hongqiao / Minhang
West of Shanghai’s better-known business, cultural and entertainment centers, lies an expansive area of residential neighborhoods peppered with lifestyle pockets that have their own unique attractions. The schools have formed pockets of international communities throughout Gubei, Hongqiao and Minhang. Quite a few entertainment and shopping centers have built up over the years to cater to these communities. While living here means you are relatively far away from Shanghai’s usual hot spots, the large parks, spacious homes and proximity to great Japanese and Korean food keep the neighborhoods popular.
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Parking
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Airport Transportation
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located in a high-end residential west area of Shanghai, the Shanghai Marriott Hotel Hongqiao is only 5 minutes’ walk from the nearest #10 Metro Longxi Road station, 15 minutes’ drive from Hongqiao International Airport & Railway Station. Since the hotel is close to both Hongqiao Economic and Technological Development Zone and Linkong Economic Zones, guests enjoy easy access to the people square, the Bund, Pudong area via adjacent Yan’ an Expressway and to Jiangsu Province by superhighway.This five-star hotels offers spectacular terraces garden views with 313 rooms and suites. All rooms are well furnished with international standards of comfort and technology systems with 32-inch LCD TV, high speed Internet access and a full array of first class amenities. Furthermore, the hotel has outstanding meeting facilities that incorporate great flexibility and proximity. With 1,900 square meters of function space, it will be well organized by experienced team with state-of-the-art technology for every efficient meeting ... more   less 

Additional Information about Shanghai Marriott Hotel Hongqiao

Address: 2270 Hongqiao Road, Shanghai 200051, China
Location: China > Shanghai Region > Shanghai > Gubei / Hongqiao / Minhang
Price Range: $165 - $324 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Shanghai Marriott Hotel Hongqiao 4.5*
Number of rooms: 313
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Also Known As:
Marriott Shanghai
Shanghai Marriott
Hotel Style:
#70 Luxury Hotel in Shanghai
#75 Business Hotel in Shanghai
#171 Best Value Hotel in Shanghai
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