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Shanghai Marriott Hotel Hongqiao

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#77 of 4,454 Hotels in Shanghai
Certificate of Excellence
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Shanghai Marriott Hotel Hongqiao
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440 Reviews from our TripAdvisor Community

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Showing 233: English reviews
Houston, Texas
Level Contributor
427 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 306 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is great for business, and for enjoying a relaxing stay in a well cared for property, for any traveler. The lobby is beautiful; both grand and inviting. Our room was on a higher floor, good sized, very clean, with a comfortable bed. The staff elevates a guest's experience here. We were greeted by Jean-Oilvier, one of the managers,... More 

Helpful?
Thank joboxer555
Raymondxu001, Director of Rooms at Shanghai Marriott Hotel Hongqiao, responded to this review

Dear Joboxer555 Thank you for taking the time to share with us your recent experience with us here on TripAdvisor. We are glad to hear that you had such an enjoyable time with us. Your great comments about hotel facilities & staff service will be shared with the team to motivate us to make more guests travel brilliantly. Joboxer55, thank... More 

Level Contributor
62 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here on a business trip. The hotel is very luxorious. Rooms are big and modern. Staff was very attentive. Food is great too. They also have a great workout space. If you are traveling via Hongqiao airport, the location is very convenient. The only downside is there is very little to do outside this hotel - there are no... More 

Helpful?
Thank Mikewhiteley05
Raymondxu001, Director of Rooms at Shanghai Marriott Hotel Hongqiao, responded to this review

Dear Mikewhiteley05, Thank you for your recent Tripadvisor review! It's nice to hear your positive comments about Shanghai Marriott Hotel Hongqiao for sharing your experience. We are glad you enjoyed your accommodation & dining, even health club in the hotel. Your comments about our very convenient location & our staff service will be shared to our team members to motivate... More 

Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Over the last years I have been several times to the Marriott Hongqiao hotel. Step by step has bee deteriorating in their service, amenities, etc. It was more than one year since I was there last time and I have found the hotel much worst in several areas. Starting with the breakfast, the offering and quality has been reduced significantly... More 

Helpful?
Thank Hans H
Raymondxu001, Assistant Front Office Manager at Shanghai Marriott Hotel Hongqiao, responded to this review

Dear Hans H, Thank you for taking the time to review Shanghai Marriott hotel Hongqiao after your recent stay with us and we very appreciate your loyalty despite the fall down you experienced on your recent visits. Thank you for highlighting some areas for us to improve upon and please rest assured that we will focus our attention on those... More 

Singapore
Level Contributor
78 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

The hotel room that I have got is old and it's time for an upgrade. Luckily the floor that I am on is the same as the executive lounge and I met a nice gentleman at the lounge. His name is Simon Gu. He takes great care of all guest, very friendly and polite. If you are here, please do... More 

Helpful?
Thank KokTongT
Raymondxu001, Director of Rooms at Shanghai Marriott Hotel Hongqiao, responded to this review

Dear KokTong T Thank you for staying with us during your recent visit to Shanghai. We thank you for your response during your stay with us at the Shanghai Marriott Hotel Hongqiao. All your compliments to Simon & hotel health club facilities will be share to the team. As well, the comments about hotel rooms will be shared to hotel... More 

Singapore, Singapore
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago via mobile

Was on business trip and stayed 5 nights. Friendly desk staff breezed through the registration process and got a free upgrade to executive level. Room and bed are comfortable despite general outlook of hotel feels old. Pool and gym facilities are great. Breakfast food choices are good. Upholding the Marriott's brand! The only downside is that the choices of restaurants... More 

Helpful?
Thank mushroom262
Raymondxu001, Director of Rooms at Shanghai Marriott Hotel Hongqiao, responded to this review

Dear mushroom262 Thanks for posting a lovely review!! and taking the time to comment on your stay at Shanghai Marriott hotel Hongqiao. We are very happy and humbled to read you had such a nice visit at our hotel and that the professionalism and hospitality of our team members made it such an enjoyable experience. It's always nice to get... More 

1 review
4 of 5 stars Reviewed August 15, 2016 via mobile

I have visited Shanghai 6-7 times in the past 18 months. I have stayed at several US-style hotels, but I continue to choose the Marriott Hongqiao. The hotel is very clean and they have made recent renovations that make it more modern. The buffet is typical of most of the other hotels in China: lots of variety and well prepared.... More 

Helpful?
Thank UStravelinginChina
Raymondxu001, Director of Rooms at Shanghai Marriott Hotel Hongqiao, responded to this review

Dear UStravekinginChina Thank you so much for choosing Shanghai Marriott hotel Hongqiao to stay and for sharing your experience on the website. We are so delighted to learn that you found our service great and the room is clean. Your generous words about our hotel service team will certainly be shared with the all hotel team members. Once again, we... More 

Laguna Niguel, California
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 10, 2016

I was only there for one night. No major issues. I flew into Pudong and took the subway. It is nice that the subway stop is close. The hotel was decent and close to Hongquiao Railway station. I would stay here again.

Helpful?
Thank James R
MHHongqiao, General Manager at Shanghai Marriott Hotel Hongqiao, responded to this review

Dear James, Thank you very much for choosing to stay at the Shanghai Marriott Hongqiao. We appreciate you taking the time to provide us with a review and truly look forward to welcoming you back on your next visit to Shanghai. Best regards, Jason Farnworth General Manager jason.farnworth@marriott.com More 

Paris, France
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed August 10, 2016

I remembered Marriott hongquiao as a very confortable hotel so i booked again as I had business to do in the vicinity . I was disapointed from the start !!! No bell service at arrival , so I had to carry my heavy luggage all the long way to reception . Then , arriving in the room , I notticed... More 

Helpful?
Thank jcmsak1
Raymondxu001, Director of Rooms at Shanghai Marriott Hotel Hongqiao, responded to this review

Dear Jcmsak1 Thank you for your feedback about your recent stay. We are deeply sorry about the issues during your stay. Everything we do is aimed at providing our guests an excellent hotel experience and that time we were not able to reach your expectations. I will reviewed your comments carefully with those concerned to learn and take corrective action... More 

California, United States
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed August 6, 2016

I have stayed at MANY hotels in my lifetime both in the US and abroad but NONE have ever treated me the way the Marriott Hongqiao did! First let me tell you that this hotel is so worried about saving face that their apology literally says they are sorry that I misunderstood. I misunderstood--- Ok let me tell you what... More 

Helpful?
Thank Lisa B
MHHongqiao, General Manager at Shanghai Marriott Hotel Hongqiao, responded to this review

Dear Lisa, Thank you for taking the time to share your feedback about the challenges you experienced during your recent stay. I would like to take this opportunity to apologize again for the inconvenience you have experienced. Unfortunately, we did not meet your expectations, nor did we live up to the high standards of service for which we are known.... More 

Leeds, United Kingdom
Level Contributor
58 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed July 30, 2016

Stayed here for 1week on return visit to shanghai. Does everything you'd expect from a mariott and with the well established Champions bar its easy to hangout with a beer. Good location with an easy 15min walk to hongmei lu and good promixity to highway interchange and domestic airport. Will likely be back there in a few weeks and no... More 

Helpful?
Thank MandyIan_11
Raymondxu001, Assistant Front Office Manager at Shanghai Marriott Hotel Hongqiao, responded to this review

Dear MandyIan_11, Thank you very much for taking the time to share your recent experience at the Shanghai Marriott Hotel Hongqiao. We are very pleased to see that you had a great stay and we thank you for highlighting those asets of the hotel and its surrounding area. We look forward to welcome you back and always feel free to... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Airport Transportation
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located in a high-end residential west area of Shanghai, the Shanghai Marriott Hotel Hongqiao is only 5 minutes' walk from the nearest #10 Metro Longxi Road station, 15 minutes' drive from Hongqiao International Airport & Railway Station. Since the hotel is close to both Hongqiao Economic and Technological Development Zone and Linkong Economic Zones, guests enjoy easy access to the people square, the Bund, Pudong area via adjacent Yan' an Expressway and to Jiangsu Province by superhighway.This five-star hotels offers spectacular terraces garden views with 313 rooms and suites. All rooms are well furnished with international standards of comfort and technology systems with 32-inch LCD TV, high speed Internet access and a full array of first class amenities. Furthermore, the hotel has outstanding meeting facilities that incorporate great flexibility and proximity. With 1,900 square meters of function space, it will be well organized by experienced team with state-of-the-art technology for every efficient meeting. Beginning 10th October 2016, the hotel will undergo an upgrade to part of guestrooms and facilities (daily from 9am to 05:30pm) until further notice. ... more   less 

Additional Information about Shanghai Marriott Hotel Hongqiao

Address: 2270 Hongqiao Road, Shanghai 200051, China
Location: China > Shanghai Region > Shanghai > Gubei / Hongqiao / Minhang
Price Range: $172 - $370 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Shanghai Marriott Hotel Hongqiao 4.5*
Number of rooms: 313
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Also Known As:
Marriott Shanghai
Shanghai Marriott
Hotel Style:
#74 Luxury Hotel in Shanghai
#75 Business Hotel in Shanghai
#175 Best Value Hotel in Shanghai
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