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Mercure Shanghai Royalton

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Mercure Shanghai Royalton
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177 Reviews from our TripAdvisor Community

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Showing 66: English reviews
Level Contributor
3 reviews
3 of 5 stars Reviewed 3 weeks ago via mobile

Very small room also nothing to do near by, no night life and nothing here. Its a budgeted hotel but unfortunately nothing like in budget and want to spend little more and chose another hotel with better near around things. Recommend for low budget

Helpful?
Thank Adeel K
Wang Y, General Manager at Mercure Shanghai Royalton, responded to this review

Dear Guest, Thank you for sparing time and posting your review of our hotel on Trip Advisor. Customer feedback has always been an integral part of our learning curve, understanding and catering to the needs of the esteemed guests. On this occasion an acceptable standard has clearly not been met, and we have not succeeded in meeting your expectations. I... More 

Karben, Germany
1 review
3 of 5 stars Reviewed 5 weeks ago

room and breakfast ok. service at reception desk very poor. Hotel doesn't manage a pool of taxis so you will be facing trouble to get a taxi if close to ur destination. Nice spa. Airport transfer available.

Helpful?
Thank rehderthomas
Wang Y, General Manager at Mercure Shanghai Royalton, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Shanghai Royalton. From your ratings I do understand that during your stay you have experienced challenges with Front Desk and taxi service. I have addressed this to the manager concerned for making sure that we meet your expectations and needs better in the... More 

Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 4, 2016

The rooms are great and the Location is really good, stayed here for the third time. But following is not okay. Breakfast was changed, no more life cooking at 6:30 and no more cheese. Half the front desk staff does not speak English. Ordered a taxi with a lot of lead time, no taxi when I had to go, did... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank Thomas M
Wang Y, General Manager at Mercure Shanghai Royalton, responded to this review

Dear Guest, Thank you for sparing time and posting your review of our hotel on Trip Advisor. Great that you have enjoyed the hotel room and location. Pursuant to your feedback, we have had a detailed meeting with the concerned departments. The management of the hotel has taken serious cognizance of your points and are extremely regretful about it. I... More 

Tauranga, New Zealand
1 review
1 of 5 stars Reviewed June 25, 2016

Traveled as a party of 8, staff at check in were rude. I was allocated a smoking room although requesting non smoking on the booking. Other couples were upgraded even though they were not accor members so I had to ask. No restaurant to get your dining benefits. Breakfast poor and food was cold at 6 30 am. Room 1802... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank earsfl0ppy
Wang Y, General Manager at Mercure Shanghai Royalton, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at Mercure Shanghai Royalton. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. Customer feedback has always been an integral part of our learning curve, understanding and catering to the needs of the esteemed guests. On... More 

Tauranga, New Zealand
Level Contributor
5 reviews
3 hotel reviews
1 of 5 stars Reviewed June 23, 2016

Accor should be embarrassed about this hotel. The only positive was the bed was comfortable. The staff are rude and unhelpful, the place is tired and not clean. Breakfast was poor quality and cold, which given we ate at 6.30 a.m. was a disgrace. The 2 restaurants for dinner are sublet so you can't use your dining discount card. WiFi... More 

Helpful?
Thank Earsfloppy123
Wang Y, General Manager at Mercure Shanghai Royalton, responded to this review

Dear Guest, Greetings from Mercure Shanghai Royalton. I am in receipt of your feedback which addresses your concerns and dissatisfaction with service provided during your last visit with us. On behalf of the whole team, I would like to apologize for the inconvenience caused. I would like to assure you that we take pride in developing our team through a... More 

Puerto Rico
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed June 8, 2016

the hotel isnt bad; amenties aplenty nearby. BUT i'm terribly disappointed at how miserly this accor chain is - seriously, a 30ml body gel for 2 men to use is simply ridiculous. I had to call for housekeeping. Also i asked for extra bottles of water but they said they can't give me anything more than 2 more complimentary bottles... More 

Helpful?
Thank singaporeisawful
Wang Y, General Manager at Mercure Shanghai Royalton, responded to this review

Dear Guest, Thank you for sparing time and posting your review & recommendation of our hotel on TripAdvisor. Please do accept our apologies for your disappointment in a number of our services and facilities. In any way, represent the level of performance of which we are capable and that we provide on a daily basis to our guests. I am... More 

Beijing
1 review
2 of 5 stars Reviewed May 30, 2016

My booking was for 2 rooms and I have made the booking through Accor website under my own Le Club membership. I have requested non-smoking rooms as part of my booking and specifically asked online to see if I need to call ahead. I was told no. At check in I was told there are no non smoking room available.... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank michaelcchuang
Wang Y, General Manager at Mercure Shanghai Royalton, responded to this review

Dear Guest, May I begin by thanking you for your review on TripAdvisor。 I deeply regret that my staff could not locate the right room for you and spend long time for check in. After received your review, I have conducted extra training for Front Desk staff over this matter and put the notes in your profile to ensure arrange... More 

Geelong, Australia
Level Contributor
64 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed May 21, 2016

After messing up my reservation giving me a smoking room when a NON-smoking was booked they quickly upgraded me to a king room. The room was enormous 2 rooms in fact plus a lovely clean bathroom One negative there the shower was over the bath.

Helpful?
Thank Deb F
Wang Y, General Manager at Mercure Shanghai Royalton, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Royalton. It is always a pleasure to receive positive feedback. I will share your comments with our team. From your ratings I do understand that during your stay you have negative experienced with bath room. I have addressed this to Engineer Manager for making sure... More 

Adelaide, Australia
1 review
2 of 5 stars Reviewed May 9, 2016

This hotel has huge problems with its air conditioning, so 2 of the 3 nights we stayed the rooms were quite hot despite being on the coldest option. Even the passageways and Lobby were hot! On two incidences, the staff (who often do not speak English) were rude and abusive. Would not recommend it.

Review collected in partnership with Accorhotels.com

Helpful?
Thank GJWood7
Wang Y, General Manager at Mercure Shanghai Royalton, responded to this review

Dear guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Royalton. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. From your ratings I do understand that during your... More 

Jakarta, Indonesia
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed April 30, 2016 via mobile

The hotel is located about 1km away to Nine Cloud mall and ZhongSan park station (line 2 , exit 2 or 8) and also at the same area with Shanghai Gymnastic Center which you can find a grocery store V+ and some restaurants inside. The supermarket also serve freshly simple cooked local food, there are fried dumpling, waton soup, fried... More 

Helpful?
Thank V33ry
Wang Y, General Manager at Mercure Shanghai Royalton, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Royalton. It is always a pleasure to receive positive feedback. Your ratings and constructive comments are very valuable for us in order to continue improving our service. Your comfort and satisfaction are our best wish, we really hope you can enjoy your stay and look... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Staying in Zhongshan Park

Neighborhood Profile
Zhongshan Park
The residential and commercial areas around the beautiful grounds of Zhongshan Park have never been considered particularly fashionable by a majority of Shanghai’s foreign residents, but plenty of expats do choose to live here. The park itself is a huge draw, providing a pocket of serenity in the middle of the metropolis. The area has its share of trendy shops with wares that can’t be found elsewhere, delicious restaurants with food ranging from fancy to affordable, and great hidden bars. Rents are also cheaper here than in other neighborhoods with the same conveniences. Aside from the obvious attractions, with its neighborhood fix-anything shops and pop-up street stalls that sell anything you need, you’ll never sacrifice Western comforts.
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Dry Cleaning
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting

Additional Information about Mercure Shanghai Royalton

Address: NO. 789 Wuyi Road, Shanghai 200051, China
Location: China > Shanghai Region > Shanghai > Zhongshan Park
Price Range: $56 - $104 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Shanghai Royalton 4*
Number of rooms: 236
Reservation Options:
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Also Known As:
Shanghai Royalton Hotel
Hotel Style:
#20 Best Value Hotel in Shanghai
#66 Spa Hotel in Shanghai
#152 Luxury Hotel in Shanghai
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