Pudong Shangri-La, Shanghai
No.33 Fucheng Road, Pudongxin District, Shanghai 200120 China
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About
#11 of 5,069 hotels in Shanghai
Location
4.5
Cleanliness
4.6
Service
4.5
Value
4.1
2023 Travelers' Choice Best of the Best
As Shanghai's preeminent hotel, Pudong Shangri-La, Shanghai offers business and leisure travellers the perfect combination of comfort, service and convenience. Located on the Huangpu River in Shanghai's vibrant Lujiazui financial district, directly opposite the historic Bund, the hotel enjoys easy access to the city's most famous sites. Hongqiao Airport can be reached in just 35 minutes and Pudong Airport in 45 minutes.The hotel comprises a luxurious collection of well-appointed guestrooms and suites in two distinctive wings: the 577-room classic River Wing and the 375-room contemporary and exclusive Grand Tower. All rooms feature panoramic views of the Bund, the Huangpu River or Pudong's spectacular skyline.The prestigious Grand Tower provides some of Shanghai's most luxurious and spacious accommodation. It is also home to the Horizon Club, which offers guests the highest level of personalised service and attention.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Children Activities (Kid / Family Friendly)
Airport transportation
Wifi
Hot tub
Adult pool
Indoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Rooftop bar
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Salon
Steam room
24-hour security
Concierge
Currency exchange
Non-smoking hotel
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Air conditioning
Housekeeping
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
VIP room facilities
Bottled water
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
River View
Family
Languages Spoken
English, French, Chinese, Japanese and 1 more
Location
100Great for walkers
Grade: 100 out of 100
165Restaurantswithin 0.3 miles
14Attractionswithin 0.3 miles
No.33 Fucheng Road, Pudongxin District, Shanghai 200120 China
Name/address in local language
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Getting there
LujiazuiShanghai Metro4 min
East Nanjing RoadShanghai Metro18 min
Rental CarsSee all Shanghai rental cars
11836Reviews12Q+A100Room tips
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Had a layover at PVG so we decided to stay a night in Shanghai. Price was higher than expected - was not informed of the additional charges - taxes etc even at the concierge, only the final price. As tourists, we didn't feel like they took the initiative to explain much to us. Indicated special occasion (birthday) but nothing was prepared as well. Check-in and checkout service could be improved. No service staff attended to us for assistance with our baggage upon entry to hotel. Facilities are great- Gym is decently sized for a hotel. Had a small lap pool, jacuzzi and tennis court as well. For the premium price paid, I'd think we could have found alternatives elsewhere.
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Date of stay: September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Hotel's Favorite
We had a wonderful and memorable staycation week at the Pudong Shangri-la on the occasion of my birthday. We tried a Grand Tower Horizon Club Room for a change. The daily benefits and the service are remarkable. Club manager Kenny and Penny and their team with Ciel, Chloe, Joy, Aron and their colleagues did a great job from check-in throughout departure. DOR Julia and RM John were very instrumental in assigning an appropriate suite for this special occasion. Much to my surprise, I received an amazing gift on my special day in form of a delicious birthday cake and a beautiful floral arrangement. Restaurant reservation with special table was also prearranged. Y-Cafe offers an outstanding variety, quality and service of different ethnic food. Chefs Akshay, Fadi, Jin Hong and Hugo deserve my personal respect for their professional attitude and wonderful cooking skills. Executive Chef Olivier and restaurant manager John will make sure you feel comfortable and content. Thanks to all of you for the many nice dishes you created and perfectly served. All in all, awesome service best quality. We will be back soon, definetly before my next birthday !!…
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Date of stay: August 2022
Value
Rooms
Service
Room Tip: Stunning views, Corner suites are large and comfortable, higher floors prefered
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sinan Yilmaz, General Manager at Pudong Shangri-La, Shanghai
Responded Sep 7, 2022
Dear PeterSchreiber8888 Thank you for choosing Pudong Shangri-La as your accommodation of choice. We appreciate your kind compliments of our hotel environment and service. Thank you very much for your recognition of Kenny, Penny, Ciel, Chloe, Joy, Aron, Julia, John, Akshay, Fadi, Jin Hong, Hugo and Olivier's service. We will make sure that your feedback is shared with the team as your lovely feedback will certainly motivate them to continue the great job they do. We wish that we create a home away from home for you in Shanghai. It is truly an encouragement for us to go the extra mile to ensure a great experience to each one of our guests. I look forward to welcoming you back soon. Yours sincerely, Sinan Yilmaz Area General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel service is ok but the catering service is far from satisfactory. The breakfast Cafe was very noisy with the sound coming out from throwing of dishes...(the waiters didn't care at all!) The waiters didn't wear a mask and this is not hygienic especially they were handling food.
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Date of stay: September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sinan Yilmaz, General Manager at Pudong Shangri-La, Shanghai
Responded 1 week ago
Dear "JYCLeung", Thank you for taking the time to provide us with your feedback on TripAdvisor regarding your recent stay at Pudong Shangri-La. We appreciate your comments and feel disappointed that we didn't meet your expectation this time. This is certainly not the kind of dining atmosphere we strive to provide for our guests. Rest assured, we will address this issue with our team to ensure that the noise level is minimized, and all guests can enjoy a joyful dining experience. We appreciate your feedback and want to reassure you that we take your concerns about the waiters not wearing masks very seriously. The health and safety of our guests is our top priority. Please be aware that it is mandatory for all our food handlers to wear masks while working in our venue. We will conduct further investigation and actively remind our staff about the importance of maintaining proper hygiene and following mask-wearing protocols to ensure compliance. Your feedback serves as a valuable reminder for us to continuously reinforce these practices among our team. We appreciate your insights and will use your feedback to improve our services and enhance the overall guest experience. Once again, we would like to thank you for bringing these issues to our attention. We hope you will give us another opportunity to provide you with the outstanding experience that we are known for. Warm regards, Sinan Yilmaz
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
As a Golden Circle member who frequents Shangri- la for all my business trips,from Penang Singapore to Guangzhou, Shenzhen to Hong Kong to Shanghai. Kenny goes ABOVE and BEYOND to ensure I feel safe and at home immediately upon arrival in Shanghai. Coming to Shanghai's Shangri-la makes me feel assured and safe, knowing that all is well and good. Upon check-in, Kenny takes extra notice of my arrival time, preferences, whether or not this time it's a business or personal trip, and since it was a personal trip this time around, he made extra sure my child feels welcome and is well taken care of. Will definitely keep recommending Shangri-la Shanghai to my family, friends and colleagues, may it be for leisure or business. Having a team member like Kenny, is definitely one of Shangri-la's greatest assets.…
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Date of stay: August 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sinan Yilmaz, General Manager at Pudong Shangri-La, Shanghai
Responded 1 week ago
Dear "Vacation60402800083", Thank you for taking the time to share your exceptional experience at Pudong Shangri-La on TripAdvisor. We are delighted to hear that Kenny from our Horizon Club provided you with great service during your recent stay. As a loyal Golden Circle member, we appreciate your continued trust and support in choosing Shangri-La for your business trips across various cities. It is heartening to know that Kenny went above and beyond to ensure your safety and comfort upon your arrival in Shanghai. We recognize the importance of personalized service, and we are thrilled to learn that Kenny took extra care in understanding your preferences, especially since it was a personal trip. Your kind words regarding the warm welcome extended to your child and the exceptional care provided are genuinely appreciated. We are delighted to have Kenny as part of our team, as he exemplifies the dedication and commitment that Shangri-La stands for. Thank you for recommending Shangri-La Shanghai to your family, friends, and colleagues. It brings us great joy to know that you feel assured and safe while staying with us. We will share your feedback with Kenny and the entire team, as it serves as a great motivator to deliver the highest levels of service to all our valued guests. Once again, we appreciate your kind words and recommendation. We look forward to welcoming you back on your future visits. Warm regards, Sinan Yilmaz
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent and good location. Need to improve foods quality . Had they breakfast buffet but the fried rice too hard for an elderly person and the bacon over grill. The room view is good Overall good
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Date of stay: September 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sinan Yilmaz, General Manager at Pudong Shangri-La, Shanghai
Responded 1 week ago
Dear josephinesf, Thank you for choosing Pudong Shangri-La and for taking the time to share your feedback with us on TripAdvisor. We are delighted to hear that you enjoyed our excellent location, and we truly appreciate your kind words. It's wonderful to know that you were pleased with the room view. We take pride in offering stunning views to enhance our guests' stay. We are sorry to learn the food quality was not up to your expectation for specific items. We value your feedback and will address this feedback with our culinary team. Our aim is to provide an enjoyable dining experience for all of our guests, including the elderly. Thank you once again for your valuable feedback. Your comments will assist us in improving our services and ensuring that we consistently deliver a memorable experience for our guests. We hope to have the pleasure of welcoming you back to Pudong Shangri-La in the near future. Warm regards, Sinan Yilmaz
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Amazing hotel and service. Very upscale, in a great location, close to the river and a Starbucks 😀Stayed for four nights. Stuff is very helpful and attentive. The conditioning is great during hot months. Will be definitely back.
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Date of stay: August 2023Trip type: Traveled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sinan Yilmaz, General Manager at Pudong Shangri-La, Shanghai
Responded 4 weeks ago
Dear "tymofiii", Thank you for taking your time and write us the review on the TripAdvisor. We are glad to read your positive feedback during the recent stay at Pudong Shangri-La, and it's great to find that you like our location, which is located in Lujiazui and just next to the Huangpu River. We appreciate your kind words on the service provided by our staffs. We look forward to welcoming you back again in the near future and provide you another delightful Shangri-La experience. Warm regards, Sinan Yilmaz
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Aidan was a kind and patient guide for our day trip to Hangzhou. We took multiple train rides which he organised tickets for and then toured the Westlake area, he had good local information and took great care of us for the entire day. Thanks Aidan :)
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Date of stay: August 2023Trip type: Traveled with friends
Room Tip: Make sure it’s not a public holiday
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sinan Yilmaz, General Manager at Pudong Shangri-La, Shanghai
Responded Aug 14, 2023
Dear Annamarie K, Thank you for taking the time to share your experience of your day trip to Hangzhou with us. We are delighted to hear that Aidan was able to provide you with a kind and patient guided tour. It's wonderful to know that Aidan organized the train tickets and took care of all the logistics for your trip. We understand that multiple train rides can sometimes be overwhelming, but it's great to hear that Aidan handled everything smoothly. His local knowledge and information about the Westlake area must have enriched your experience. We will make sure to pass along your kind words of appreciation to Aidan for his exemplary service. We hope to welcome you back soon for another memorable journey. Warm regards, Sinan Yilmaz
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have stayed in a lot of Shangrila hotels and in various places. This was the first time I was not a Jade member and the difference was visible. The check in process was long and the check out super long. I think in Shanghai queuing is not respected and people cut queues easily. The line for breakfast was so long and it felt like you are in a food court. No personalised service and not even a standard question on whether you would like tea or coffee. Vegetarian options for hot food almost non existent: language in the hotel was a barrier even at concierge and breakfast area. One of the most unimpressive stays in a shangrila property. The view was fantastic though and the room was neat and clean and big.
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Date of stay: July 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sinan Yilmaz, General Manager at Pudong Shangri-La, Shanghai
Responded Aug 13, 2023
Dear “babla75”, Thank you for your feedback regarding your recent stay at Pudong Shangri-La, Shanghai. We apologize for any inconveniences you experienced during your stay. We have taken note of your comments regarding the check-in and check-out processes, as well as the situation about breakfast area and limited vegetarian options. We will address these matters with our team to improve the overall experience for our guests. We appreciate your positive feedback on the fantastic view from your room and the cleanliness. We value your observations and assure you that we are committed to providing personalized service and a comfortable dining environment for all our guests. Thank you once again for your review. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Warm regards, Sinan Yilmaz
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The front desk lady named - 馬倩 is wonderful!! It’s a raining day, so my daughter and I wanted to swim, but we couldn’t because we must wear swimming cap to able to. But I had no idea where to get it or how to get it. So we went to 4F kids zone instead. And I told 馬倩 about the situation so she was very nice and friendly to show me step by step how to buy it online.. 20 minutes later I got swimming caps delivered!! She solved my problem!!! Thank you 馬倩！this is truly “ customer service “!!👍😊
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Date of stay: July 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sinan Yilmaz, General Manager at Pudong Shangri-La, Shanghai
Responded Aug 13, 2023
Dear “Ichiban Holmdel”, Thank you for taking the time to share your positive experience at 4F’s Kids Zone. We truly appreciate your kind words and are delighted to hear that our staffs provided excellent customer service. We are delighted to know that our staff was able to assist you in finding a solution. It is our priority to ensure our guests have an enjoyable stay, and we are glad we could help you obtain the swimming caps you needed. We will pass along your appreciation to Ma Qian for going the extra mile in providing a friendly and helpful experience. Your feedback motivates us to continue delivering exceptional service to all our guests. Thank you again for your kind words, and we hope to have the pleasure of welcoming you back in the near future. Warm regards, Sinan Yilmaz
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Room: Grand Tower Horizon Club Grand Bund Room I travelled with my husband for his business trip, and I remained at the hotel for a week just living off food from the hotel. Firstly, there’s the Rivera Tower and Grand Tower. I believe the Grand Tower is newer, but the Rivera Tower has an unobstructed view of the Bund. Horizon club access is generally an extra 580 rmb added to your room per day tax included. Horizon club access comes with: - [ ] 1000 rmb credit for Chi spa or the French restaurant (36 on the Bund) - [ ] Breakfast buffet + unlimited a la carte orders (6:30-10:30am) with fresh squeezed fruit juice if you order directly through the waiters. Only morning juices are fresh. If you pick up the juice in the afternoon, it's normal fruit juice that's very sweet. There is a choice of: vegetable juice, honeydew, grapefruit and orange juice in the fridge. There’s also a choice of egg selections, pancakes, Chinese breakfast, etc… - [ ] They also have afternoon tea and happy hour - [ ] Afternoon tea doesn’t have too many choices that I can choose from except peanut butter sandwich, and some cakes. They also have smoked salmon sandwich and bun with salami, and various fruits are provided. - [ ] Dinner - quite standard - seasonal vegetables, pasta, fried dish, shrimp samosas, fried rice, dumplings, chicken mcnuggets (on 1 night), steam buns, some cakes for dessert, fruit slices, and salad bar - Overall, I was quite disappointed with the food from Horizon Club. Afternoon tea bread tasted stale :( Breakfast - There's A LOT more choices for breakfast if you dine at YiCafe. I found out about YiCafe on the very last day of my trip and I was very regretful not to have tried the food there. They have Middle Eastern station, Japanese station, Indian station, Western station, etc... - I've tried almost every dish during breakfast - the fried doughnut was not salty enough, soy milk had no sugar, omelette was bland. - Best breakfast item: Pancakes & French toast Room Service - [ ] Hainan Chicken Rice - Chicken was cooked till it was dry because I told them I’m pregnant and need to make sure that there’s nothing raw. Otherwise, I think the meal would’ve been pretty good. The chicken rice was cooked well. - [ ] Brownie with Mango Sorbet - Brownie was good! Menu said the brownie will come with cookies and cream ice cream, but I was told that was an old menu and they no longer serve cookies and cream ice cream :( - [ ] Wonton noodles - Unfortunately, the noodles were really soggy. Otherwise, taste was good. - [ ] Porcini Soup - I liked the soup. Came with bread on the side. - The hotel was kind enough to compensate for the meals. Entertainment - Note that you cannot access VPN through the hotel wifi - There are a variety of channels - mostly local TV shows from various cities around China. I enjoyed HBO, CNN and the Beijing channel the most. I do enjoy their dating shows. Chi Spa - [ ] Tried the city facial + head & shoulders massage (add on)- I think it was okay. I might try something else next time (1460 rmb) - [ ] The room was very clean and spacious with a large tub, and shower room which I did not have access to because I’m only there for a facial treatment. If I did body scrub with aroma bath, then I think it would be quite a good experience. - [ ] The facial therapist used a sort of comb to massage my head to help with blood circulation. Not the kind of massage I was expecting, but I think it’s helpful - [ ] Shoulder massage only lasted 5 minutes - [ ] Also included light arm massage - [ ] Focused on pressure points - [ ] After the treatment, they served me warm water because I couldn’t drink tea. No plate of fruits or biscuits were offered, and I was escorted to the reception to pay. - [ ] I think my skin looked pretty good after so I do see some results, but if you’re going for relaxation then maybe try something else? Location - The IFC mall is right across the street from the hotel. Ritz Carlton is right next to the IFC mall, as well as the IFC residence. - Right next to Superbrand mall - Approx 35 minutes drive to Xujiahui in Puxi What I love about the room - [ ] Great water pressure - just want to stay in the shower forever - [ ] TV in the bathroom - [ ] Large windows, very comfortable space, beautiful night view - [ ] View looks amazing when it rains - [ ] Great customer service who are eager to please guests - [ ] Very clean, room smells fresh - There's two pillows offered for you to choose from. One is firmer, and the other is softer Laundry service - [ ] Very expensive - each underwear is around 50 rmb - [ ] Suit (2 piece) - approx 165 rmb - [ ] I think we ended up spending nearly 2,000 rmb on laundry Overall, a very comfortable stay!! I would absolutely stay here again, but maybe not join Horizon Club... YiCafe food seems a lot better. …
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Date of stay: July 2023Trip type: Traveled on business
Value
Location
Service
Room Tip: Check out YiCafe for breakfast
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Sinan Yilmaz, General Manager at Pudong Shangri-La, Shanghai
Responded Aug 13, 2023
Dear “treelee31”, Thank you for sharing your detailed review of your stay with us. We appreciate your feedback and apologize for any disappointment you experienced during your visit. It's great to hear that you enjoyed the amenities offered by the Horizon Club, such as the breakfast buffet and evening happy hour. However, we understand that you found the food options for afternoon tea and dinner to be quite standard and not as satisfying as you had hoped. Your comments regarding the staleness of the bread and the selections for afternoon tea are duly noted, and we will address these concerns with our team to ensure better quality and variety in the future. We are glad that you enjoyed YICAFE during your trip and found the breakfast options there to be more extensive. Your feedback regarding the specific dishes you tried at the hotel, including the Room Service, Chi Spa, and laundry service, has been duly noted and will be shared with the relevant departments for further improvement. We regret any inconvenience caused by the limitation on VPN access through our hotel wifi. Although we offer a variety of local TV channels, it's good to know that you found enjoyment in international channels like HBO and CNN. The information you provided about the location and the amenities you loved in the room is valuable and will be helpful for future guests considering a stay with us. Once again, thank you for sharing your feedback. We apologize for any shortcomings during your stay, and we assure you that we will diligently work on improving the areas mentioned. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable experience. Sinan Yilmaz
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
There are more places to choose from in the Shanghai area.
PRICE RANGE
$175 - $230 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
上海香格里拉饭店, 上海香格里拉酒店, 上海香格里拉大酒店, 浦东香格里拉, 上海香格里拉, 香格里拉大酒店, 上海浦东香格里拉, 浦东香格里拉大酒店, pudong shangri-la shanghai hotel shanghai, pudong shangri la hotel shanghai, shangri la shanghai
LOCATION
ChinaShanghai RegionShanghaiLujiazui / Pudong
NUMBER OF ROOMS
950
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Frequently Asked Questions about Pudong Shangri-La, Shanghai
Which popular attractions are close to Pudong Shangri-La, Shanghai?
Nearby attractions include Shanghai Development Exhibition Hall (0.2 miles), Oriental Pearl Tower (Dongfang Mingzhu) (0.3 miles), and Shanghai IFC Mall (0.2 miles).
What are some of the property amenities at Pudong Shangri-La, Shanghai?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at Pudong Shangri-La, Shanghai?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Pudong Shangri-La, Shanghai?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Pudong Shangri-La, Shanghai?
Yes, parking is available to guests.
What are some restaurants close to Pudong Shangri-La, Shanghai?
Conveniently located restaurants include Aura Lounge & Jazz Bar (The Ritz-Carlton Shanghai Pudong), Flair Rooftop, and Scena di Angelo (The Ritz-Carlton Shanghai Pudong).
Are there opportunities to exercise at Pudong Shangri-La, Shanghai?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Pudong Shangri-La, Shanghai have airport transportation?
Yes, Pudong Shangri-La, Shanghai offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Pudong Shangri-La, Shanghai located near the city center?
Yes, it is 0.7 miles away from the center of Shanghai.
Are any cleaning services offered at Pudong Shangri-La, Shanghai?
Yes, dry cleaning and laundry service are offered to guests.
Does Pudong Shangri-La, Shanghai offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.