It is not the first time when we choose Shangri-la, but we are wondered every time on Shangrila's staff how friendly and helpful they are, this is the same here in Shanghai, Pudong too. The hotel has a very nice interior, the foyer and the Lobby Bar are also very cozy places. The rooms are very clean the bed was comfortable and every special question of us was fulfilled in a short time, excellent service. We enjoyed the Horizon Club advantages, it is worth some extra charge, and for that you can enjoy the breakfast and the dinner in a cozy saloon with river view. That was marvelous ! The hotel is highly recommended from my side :-)
Good location next to the Tower, walking distance, also next to the River. Good price for such location, especially a good arrangement for my kid who enjoys the most in room. The air condition is somehow too noisy for me... but not a really big deal for such excellent trip. Highly suggest.
It was another excellent Shangri-La hospitality experienced at this Pudong East location. The service staff was excellent and knew how to exceed your expectations. The different staff we encountered was unpretentious in their service and hospitality which gives you the feel good vibes expected in this staycation. Well done to the team! :)
The Shangri-La Hotel Pudong stay experience was great and I would be happy to stay there again in the future. The location is excellent next to the Shanghai Pearl Tower and the Financial area. Also next to the Hotel there is a beautiful river side walk with many western restaurants, ferry terminal and bicycle road. We enjoyed the luxury facilities of the Hotel and its exceptional and friendly service provided by the Hotel staff, especially by the Manager Kenny from the Horizon Club.
Now I don’t know where to put a Hotel Restaurant Review, so I’ll put it here. This is a review of the Yi Cafe Buffet Restaurant in the Pudong Shangri-La Hotel. First I would like to say the reservation system for the restaurant online is an absolute nightmare, I couldn’t get my reservation through. But I managed to secure my 7PM 6 Person table on February 16th 2021 through CTRIP. We came quite early (6:30PM), but I have to say there were already empty buffet choices at such an early time. At first glance Hotel Restaurant, it feels very narrow and thus the human traffic was quite chaotic. The atmosphere though is exceptional, I would much prefer the InterContinental Sheshan Hotel buffet restaurant atmosphere, but it wouldn’t be fair to say as these are two separate drastic locations. The food was somewhat disappointing compared to my first visit here back in 2016. There were still some good choices, but I’ve already seen 5-10 items already empty. It was hard to find a favorite dish because of that. Why am I’m seeing empty selections at 6:30PM? You knew people would come in at a prime time, yet everything just ran out. The buffet selection highlights were the Roasted Beef, and the Lamb Pilaf. The worst were the frozen pizza, the overly fatty (roughly 80% fat, 10% meat, 10% skin) roast pork, the water tasting bland Grapefruit Drink and the room temperature canned drinks despite being placed in ice. (Just refrigerate them please!!!) The sea cucumber soup served to me (10 people line) in terms of the presentation absolutely disturbing. You can’t put soup in a plate! It just does not work, it easily got lukewarm as soon as I got to my table. The sea cucumbers were piled up like it was a massacre and served to individual guests. The Indian Chicken Curry was already overcooked when we arrived and it has surprisingly no taste to my shock. Whoever came up with that idea should change the plating of that soup to a bowl, so that it’s easier to consume. And speaking the soup, where the heck was the rest of the soup selection? The curved rectangular puff cookie with cream filling was taste of burnt with melted cream. For 300 RMB per person in a buffet, I have had better! I’m sure the hotel rooms are perfect based on the reviews I have seen so far, but the restaurant was simply overrated and simply not worth my 1 month in advance reservation, and my ¥1800 for 6 people. If you want a better buffet restaurant, just go to the InterContinental Hotel Sheshan Restaurant. …