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Crowne Plaza Shanghai

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629 Reviews from our TripAdvisor Community

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Showing 295: English reviews
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Reviewed 4 days ago NEWvia mobile

The three nights at this hotel were ok, but like almost all hotels here the lobby is shining and the room not so. However, my room was quite ok, reasonably sized (although the bathroom was really small) and with air-conditioning. I have experienced a better asorted breakfast, but quality was good. Really bad was the hotel car driving me to...

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Helpful?
Thank habern1971
Sunny Y, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear habern1973, First we would like to thank you for taking you time to write about Crowne Plaza Shanghai, the willingness to share your thoughts is genuinely appreciated. Our team is committed to provide our guests with the highest quality services and we are pleased to read your comments related with our lobby and good quality of breakfast. Regarding the...

New York City, New York
Reviewed 1 week ago

I stayed at this hotel for several nights. It has a movie memorabilia theme that's worth a look as you're walking through the halls and the lobby. The wifi is fast, service and cleanliness first-rate. I normally don't think much of the breakfast on offer but at this Crowne Plaza it was very good. Great variety and they make good...

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Helpful?
Thank mauitenor
Sunny Y, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear mauitenor, Thank you for your stay in Crowne Plaza Shanghai. I am glad to hear you enjoyed your stay with us. We are pleased to bring you free high-speed WIFI, clean room, good service, great variety breakfast, and convenience location. Many thanks for your support of Crowne Plaza Shanghai and you are always welcome. Your sincerely, Hotel Team Crowne...

Camberley - UK
Reviewed 1 week ago

Good internet and functional and comfortable rooms. Gym and pool could do with some attention. but meets the needs of those on business fine. Good location to get to most places. Nothing special, but no problems at all.

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Helpful?
Thank DeanFurlong
Sunny Y, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear DeanFurlong, Thank you for your stay in Crowne Plaza Shanghai and your exciting comments. You praised about our Internet, comfortable rooms and good location. Thank you for your support. Hope your next arrival would be an ever-lasting memory full of delight. Have a nice day. Your sincerely, Hotel Team Crowne Plaza Shanghai

Bielsko-Biala, Poland
Reviewed 3 weeks ago

I have stayed at this hotel twice. For a short stay it is very alright and there is not a lot to complain about. First of all the reception staff seems efficient, competent, they speak good English, understanding and responsive to guests' requests. The rooms are clean, comfortable, cosy enough for a hotel. The Wi-Fi at the room is lousy...

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Helpful?
Thank Armen C
Sunny Y, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear Armen C, Thank you for your stay in Crowne Plaza Shanghai and your exciting comments. We glad to learn that you like our efficient & competent reception staff who can speak good English; our clean & comfortable & cosy room; good breakfast with wide selections and convenient location. Regarding Internet issues, could you please send me an email at...

Reviewed January 15, 2017 via mobile

There is a meteo station nearby. Metro is easy to use. Near the hotel.many massage places and restaurants. The rooms are clean, you get ALL the amenities u can imagine and the room service delivery is fast, and the food is okayish.

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Helpful?
Thank Manuela N
Sunny Y, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear Manuela N, Thank you for your stay in Crowne Plaza Shanghai. The hotel has a good location in central Shanghai. It is walk distance to subway line 10 & line 11, which will lead you to most of attractions in Shanghai, including Yu Garden, Xintiandi, Nanjing Road and Disneyland. Traffic is very convenient to visit Shanghai. Meanwhile there are...

San Jose, CA
Reviewed December 29, 2016

Stayed in this hotel one night. Hotel is centrally located and about 10 min walk from the subway station. Going there took a taxi from PVG and it was around 240RMB. Going back took a train for total of 54RMB (Megalev was part of it). Timewise I think train was faster. Hotel is more or less fine. A bit older...

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Helpful?
Thank gbumaga
Sunny Y, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear gbumaga, Thank you for your stay in Crowne Plaza Shanghai. The hotel has a good location in central Shanghai, 30 minutes west to Hongqiao Airport, and 20 minutes northeast by car to The Bund. Meanwhile it is walk distance to subway line 10 & line 11, which will lead you to most of attractions in Shanghai, including Yu Garden,...

San Diego, California
Reviewed December 6, 2016

This hotel is now 25 years old and was very welcome when it first arrived in Shanghai. Stayed here a lot from 2005-2010 and was good at first and then began fading fast. Our company stopped booking here with so many employee complaints (food, odors, staff) yet still end up here at client request occasionally. Last straw for me was...

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Helpful?
Thank Gre P
Sunny Y, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear Gre P, Thank you so much for your review of our Crowne Plaza Shanghai. We apologized for the inconvenience you faced during your stay with us. From your comments we learned that our food quality failed to meet your expectation. We already shared your comments to our Food & Beverage team who will work harder to improve the quality....

Reviewed December 2, 2016 via mobile

I was there for 3 nights recently. The heating is poor in the room and the bathtub is leaking. Breakfast selection is poor as staff are not ready to serve at 6:30am despite the fact that the restaurant opens at 6. Staff was snoozing off at 5+ when I was checking out. Perhaps the management should consider a major shakeup.

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Helpful?
Thank Daniel D
Sunny Y, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear Daniel D, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better...

Melbourne, Australia
Reviewed November 27, 2016

The hotel in general is quite nice, the rooms are spacious and clean and the breakfast buffet is good. There is no wi-fi in the rooms which is ridiculous for this standard of hotel. Have to sit in the lobby. This was a huge let down to me as i was there for business. Also they insisted I pay for...

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Helpful?
Thank JuliaRJ
Sunny Y, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear JuliaRJ Thank you for taking the time to express your thoughts and concerns. We are so pleased you liked overall staying experience of Crowne plaza Shanghai. On the other hand, please accept our apology if your stay was negatively affected by poor wifi experience. We also would be grateful if you to contact me personally by email sunny.yuan@ihg.com regarding...

New Delhi, Delhi, India
Reviewed November 27, 2016

Stayed here for 3 nights during October 31- November 2, 2016. Nice hotel to stay. very clean. The breakfast is awesome. Very close to the shopping areas. Staff members are very helpful. Not all staff speak English, but most of them do understand and speak English.

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Helpful?
Thank rsdipti
Sunny Y, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear Rsdipti Thank you for such warm endorsing comments regarding our great location. The team will be also delighted to hear how much you enjoyed your breakfast and professional service We look forward to welcoming you back soon. Kind regards

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Staying in Gubei / Hongqiao / Minhang

Neighborhood Profile
Gubei / Hongqiao / Minhang
West of Shanghai’s better-known business, cultural and entertainment centers, lies an expansive area of residential neighborhoods peppered with lifestyle pockets that have their own unique attractions. The schools have formed pockets of international communities throughout Gubei, Hongqiao and Minhang. Quite a few entertainment and shopping centers have built up over the years to cater to these communities. While living here means you are relatively far away from Shanghai’s usual hot spots, the large parks, spacious homes and proximity to great Japanese and Korean food keep the neighborhoods popular.
Explore this neighborhood
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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
With its strategic city center location, Crowne Plaza Shanghai situated next door to the Shanghai Arts Film Center and about 3 minutes’ walk to Metro Station line 10、11; only minutes away from the bustling Xujiahui and Huaihai road shopping areas and close to the consular district and major Puxi exhibition venues. The hotel is situated just a 25 minutes drive from Hongqiao International Airport and 50 minutes from Pudong International Airport. ... more   less 

Additional Information about Crowne Plaza Shanghai

Address: No.400 Panyu Road, Changning District, Shanghai 200052, China
Location: China > Shanghai Region > Shanghai > Gubei / Hongqiao / Minhang , Xujiahui
Price Range: $100 - $190 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Crowne Plaza Shanghai 4.5*
Number of rooms: 588
Reservation Options:
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Also Known As:
Crowne Plaza Shanghai Hotel Shanghai
Shanghai Crowne Plaza
Hotel Style:
#91 Luxury Hotel in Shanghai
#113 Business Hotel in Shanghai
#115 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travelers have asked, with answers from Crowne Plaza Shanghai staff and other travelers.
1 question
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Questions? Get answers from Crowne Plaza Shanghai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The new block is best”
 of 5 bubbles 804PeteR, Aug 29, 2016 | Read review
“go to another hotel”
  • chipped furniture
  • mildew
  • cracked ceiling
  • wallpaper with humidity problems
  • loose
  • tiny bathroom
 of 5 bubbles Silvioflies, Mar 4, 2016 | Read review
“Club rooms in the annexe building are the best. Huge bath and more recently upgraded.”
 of 5 bubbles LCM1305, Jan 17, 2016 | Read review
“Stay near back of hotel....car drivers over use their horns!”
 of 5 bubbles JoeA1963, Dec 15, 2015 | Read review
“Try getting a higher floor”
 of 5 bubbles SaketPandit, Jul 27, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question