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Crowne Plaza Shanghai

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Crowne Plaza Shanghai
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586 Reviews from our TripAdvisor Community

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Showing 268: English reviews
Wollongong, Australia
Level Contributor
92 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I have stayed at this hotel for business for many years and it has been either feast or famine when it comes to the service level and helpfulness of the staff. The hotel is also a bit of a dead end when it comes to the restaurants, and I would recommend eating out of the hotel when possible. It is... More 

Helpful?
Thank Grant H
Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear Grant H, Thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Shanghai. We glad you like our room. Meanwhile we would like to take this opportunity to apologize for any inconvenience our service may have caused you. Your comment has been documented and will certainly be looked into. We... More 

Athens, Greece
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

The rooms are big and clean,the bathroom is small ..but ok.The club lounge on the 23 floor is a close room without windows and ...no view at all!!If you have claustrophobia don't go to the pool,same story! The breakfast is good and the stuff is friendly, but they have difficulties to use English language even in the concierge .If you... More 

Helpful?
Thank joethina
Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear joethina, Thank you for choosing Crowne Plaza Shanghai and for taking your time to write a review about us. Our team is committed to provide our guests with the highest quality services and we are pleased to read your comments related to our room, breakfast and friendly staff. We have shared your comments with the team and will reinforce... More 

Level Contributor
10 reviews
5 of 5 stars Reviewed 1 week ago via mobile

The staff are very friendly. Hotel is very beautiful. Breakfast is awesome. Rooms service is excellent. Pool is perfect. More than five star. To manager: Congratulation on building such great environment.

Helpful?
Thank Bahman M
Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear Bahman M, Thank you for choosing our Hotel during your stay in Shanghai and taking your time to write a review about it. Our team is committed to provide our guests with the highest quality services and we feel really proud to read such a review full of praise regarding our staff, hotel, breakfast, room service and pool. Thank... More 

New York City, New York
Level Contributor
111 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

It's been three years since I stayed at the hotel and nothing has changed. Literally. It's still old and dated. I must try to be kind and say the staff tries really hard to please, but when you are dealing with a crumbling hotel, it's hard to do. But I will say that Yannick, the food and beverage manager did... More 

Helpful?
Thank DAVID C
Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear David C, Thank you for taking the time to write a review about us. Your feedback regarding the hotel is important to us and we appreciate the time you have taken. I am delighted to learn that on the whole you enjoyed our service, especially the service from Western Operation Manager Jannick. Please be rest assured that I will... More 

Suffolk, England
Level Contributor
34 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have stayed in this hotel now around 12-15 times. The staff remember me :) I always go for business and it is a great environment for training. Rooms can look a little tired but are clean and comfortable. The area is very nice and I feel very comfortable and happy walking around there on my own. Easy access to... More 

Helpful?
Thank ironmummy
Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear ironmummy, Thank you for choosing to stay with us at Crowne Plaza Shanghai and for taking your time to write a review about us. Our team is committed to provide our guests with the highest quality services and we are pleased to read your comments related with our staff, and convenience surrounding environment. It’s motivating to read your comments,... More 

1 review
4 of 5 stars Reviewed 3 weeks ago via mobile

My friend left her branded sunglasses and eyeglasses and only noticed it when we were already at the airport. Out tour guide immediately called the hotel staff to check and luckily it was found . We arranged for it to be picked up and returned to my friend.

Helpful?
Thank Dolly U
Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear Dolly U, Thank you for taking your time to write a valuable review about us. Our team at Crowne Plaza Shanghai is committed to providing our guests with the highest quality services and we are pleased to read your nice comments. Looking forward to receive in a nearby future at Crowne Plaza Shanghai. Your sincerely, Hotel Team Crowne Plaza... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 16, 2016 via mobile

Clean and spacious rooms, comfortable beds. All the staff were very nice and polite. Free shuttle bus from the hotel to downtown and to the market. There are few restaurants and shops around the hotel (family mart just in front of it) Nothing bad to say :)

Helpful?
Thank rlsalome
Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear rlsalome, Thank you for taking your time to share this warm review about Crowne Plaza Shanghai. Our team is committed to provide our guests with the highest quality services and it is motivating to read such a comment full of praise about us. Looking forward to welcome you again in the near future. Your sincerely, Hotel Team Crowne Plaza... More 

Munich, Germany
Level Contributor
62 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed June 28, 2016 via mobile

The location of the Crowne Plaza Shanghai is great. Good options around for dinner and you are very close to the metro that will bring you to everywhere. The Hotel is as well great with the normal offerings of such a chain. The room was nice but not mesmerizing. Good selection during breakfast

Helpful?
Thank Dennis B
Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear Dennis B, Thank you for choosing Crowne Plaza Shanghai and for taking your time to share your thoughts on Tripadvisor. Our team was very glad to read your comment about our location and breakfast and to know you enjoyed your stay with us. We sincerely look forward to welcome you back anytime soon. Your sincerely, Hotel Team Crowne Plaza... More 

Leeds, United Kingdom
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed May 25, 2016

Stayed here on a number of occasions and each time the experience was Both Good and Bad in Parts. The Room I was allocated was on the Executive floor but was very dated and in need of some TLC. Hotels in my view (for what it matters) have to have the Four S's SLEEP (A comfortable Bed) - In my... More 

Helpful?
Thank ajotraveller2016
Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear ajotraveller2016, Thank you very much for taking your time to give your review about Crowne Plaza Shanghai. The Hotel team is committed to provide our guests with the highest quality services and we feel even more motivated when we read reviews like yours about our friendly porters and concierge. We truly regret that we failed part of your expectation... More 

Hawaii
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed May 17, 2016

Fantastic room. Great kind and helpful staff. Lovely buffet breakfast. I don't speak Mandarin, but there are plenty of English speaking staff who are incredibly helpful and I feel very safe and supported. The hotel is beautiful and is in a fantastic location. My room is incredibly comfortable and pretty luxurious. I sleep great in the bed and it has... More 

Helpful?
Thank Rachel049
Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear Rachel049, Thank you for choosing to stay with us at Crowne Plaza Shanghai and for taking your time to write a review about us. Our team is committed to provide our guests with the highest quality services and we are pleased to read your comments related with our staff, breakfast, location, room, beddings and room facilities. It’s motivating to... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Staying in Gubei / Hongqiao / Minhang

Neighborhood Profile
Gubei / Hongqiao / Minhang
West of Shanghai’s better-known business, cultural and entertainment centers, lies an expansive area of residential neighborhoods peppered with lifestyle pockets that have their own unique attractions. The schools have formed pockets of international communities throughout Gubei, Hongqiao and Minhang. Quite a few entertainment and shopping centers have built up over the years to cater to these communities. While living here means you are relatively far away from Shanghai’s usual hot spots, the large parks, spacious homes and proximity to great Japanese and Korean food keep the neighborhoods popular.
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
With its strategic city center location, Crowne Plaza Shanghai situated next door to the Shanghai Arts Film Center and about 3 minutes’ walk to Metro Station line 10、11; only minutes away from the bustling Xujiahui and Huaihai road shopping areas and close to the consular district and major Puxi exhibition venues. The hotel is situated just a 25 minutes drive from Hongqiao International Airport and 50 minutes from Pudong International Airport. ... more   less 

Additional Information about Crowne Plaza Shanghai

Address: NO. 400 Fanyu Road, Shanghai 200052, China
Location: China > Shanghai Region > Shanghai > Gubei / Hongqiao / Minhang , Xujiahui
Price Range: $106 - $186 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Crowne Plaza Shanghai 4.5*
Number of rooms: 588
Reservation Options:
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Also Known As:
Crowne Plaza Shanghai Hotel Shanghai
Shanghai Crowne Plaza
Hotel Style:
#92 Luxury Hotel in Shanghai
#112 Business Hotel in Shanghai
#115 Best Value Hotel in Shanghai
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