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Jin Mao Tower, 88 Century Avenue, Pudong, Shanghai 200121 China
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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A note from Grand Hyatt Shanghai
Updated 05/28/20

About

#48 of 5,042 hotels in Shanghai
Location
4.5
Cleanliness
4.6
Service
4.4
Value
4.0
Travelers' Choice
Crowning the prestigious 88-storey Jin Mao Tower, the hotel begins on the 53rd floor and rises to the 87th floor. The 555-room Grand Hyatt Shanghai is located in the centre of Lujiazui, Pudong’s business and financial area. As Hyatt International’s flagship property in China, Grand Hyatt Shanghai caters to the international business traveller by offering a style of service and range of facilities that are second to none.Jin Mao Tower was developed by China Jin Mao Group Co. Ltd, and designed by world-renowned architects, Skidmore, Owings and Merrill of Chicago, and soars to a height of 420.5 metres (1,380 feet). The most dramatic architectural feature of the tower is a 33-storey atrium inside Grand Hyatt Shanghai, starting on the 56th floor. The interior design of the hotel is by Bilkey Llinas Consulting of Palm Beach, Florida.Featuring contemporary art deco touches combined with traditional Chinese imagery, the guestrooms are spacious and all have stunning views of Shanghai. All guestrooms have complimentary broadband and wireless Internet access, CAT 5 high-speed modem computer dataports, two-line telephones and a voicemail message system. The oversized bathrooms are appointed with separate baths and showers, feature high-tech shower-towers with three shower heads and have heated mirrors in the shower cubicle (convenient for shaving while you shower), clear glass sinks and double-sided wardrobes. The hotel has seventeen Grand Suites, seventeen Grand Riverview Suites, eight Diplomat Suites, two Presidential Suites and one Chairman Suite. Exclusive Grand Club accommodation is provided at the top of the hotel, ideal for business travellers seeking an even higher level of personalised service. An all-day concierge is provided to guests that can also enjoy complimentary continental breakfast, evening cocktails served with deluxe hors d’oeurves and coffee and tea in the comfort of the private two-storey Bund View Grand Club Lounge. An executive boardroom is available for Grand Club guests.Located on lobby level 54, Grand Hyatt Shanghai’s Business Centre provides a full range of office equipment and confidential secretarial services, such as translation, printing and parcel wrapping. Business cards can also be printed and delivered. The Business Centre also offers private work areas for rental on an hourly or daily basis and a conference room seating up to ten people. To allow for differences in international time zones, the Business Centre is open 24 hours a day, seven days a week.To wind down after a day of hectic business dealings, the business traveller can appreciate Grand Hyatt’s fitness and recreational facilities that are located on level 57, namely Club Oasis. In addition to comprehensive health club facilities and spa treatments, guests can enjoy swimming in the sky pool while enjoying the breathtaking panorama of the Shanghai skyline.Grand Hyatt Shanghai offers the business traveller an extensive selection of restaurants and bars to enjoy and entertain in. Facilities include Canton restaurant, ON56 (a collection of eateries on level 56 featuring Kobachi Japanese restaurant; Cucina, an Italian restaurant serving brick-oven pizzas; The Grill, offering the freshest seafood and succulent prime-grade meats; Patio, a lounge at the base of the 33-storey atrium; and Wine Bar, offering the most extensive wine selection in town). Grand Hyatt Shanghai is also home to the Sky Lounge Cloud9, a favourite for night owls on the 87th floor; Piano Bar located on level 53 of the Jin Mao Tower, offering breathtaking views of the city; Grand Café, a 24-hour restaurant with buffets; Food Live, a food court with five Asian and Western counters and a casual Chinese restaurant; and Club Jin Mao located on the 86th floor. Club Jin Mao is Shanghai’s most prestigious Shanghainese restaurant and offers the finest facilities for entertaining and relaxation. It's exquisite and authentic cuisine and highly personalised services are available to the public. The hotel’s extensive event and conference facilities include the Grand Ballroom for 1,200 people, the Crystal Ballroom for 750 people and thirteen separate meeting rooms. State-of-the-art multimedia and video conferencing are also available.Located in the prosperous Pudong business district, Grand Hyatt Shanghai is just ten minutes from The Bund, the city’s famous waterfront showcasing turn-of-the-century architectural masterpieces and the Yu Yuan Garden. Shanghai Hong Qiao International Airport is a 30-minute drive and Grand Hyatt Shanghai is the closest five-star hotel from Pudong International Airport, approximately 45 minutes away.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Airport transportation
Business Center with Internet Access
Wifi
Hot tub
Adult pool
Indoor pool
Heated pool
Fitness / spa locker rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Rooftop bar
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
ATM on site
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Housekeeping
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
On-demand movies
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
River View
Languages Spoken
Chinese
3906Reviews19Q+A100Room tips
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Most Recent
jaywu2006 wrote a review Aug 8
1 contribution
I have been stayed in this hotel for three times and recommended my parent and relatives to stay as well. I like the hotel style, the details, the services and convenient location. It is very close to shopping mall where I can find favorite food. Hotel breakfast provides both western and Chinese style of food. Grand Hyatt hotel is always my first choice when I need stay in hotel in downtown Shanghai.
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Review collected in partnership with Hyatt Hotels
Date of stay: August 2022
Value
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Location
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Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from He Zoe, 其他 at Grand Hyatt Shanghai
Responded 3 days ago
Dear Guest, Warm greetings from Grand Hyatt Shanghai. Thank you very much for taking your precious time to complete our on-line guest satisfaction survey following your recent stay at Grand Hyatt Shanghai. I was pleased to hear that you had enjoyed your stay with us and will share your comments with our team. We thank you once again for taking the time to share your feedback with us and look forward to welcoming you back to the hotel in the not too distant future. Please do not hesitate to contact me should you require any further assistance.
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zhen w wrote a review May 2022
1 contribution
I chose this hotel because of the location and view. The staff are all very nice with polite service. There are many restaurants in the hotel so a lot of choice and food are very delicious. I hope I can been to Shanghai again soon. Grand Hyatt will be my first choice for next trip.
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Date of stay: January 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from He Zoe, 其他 at Grand Hyatt Shanghai
Responded Jun 30, 2022
Dear Guest, Warm greetings from Grand Hyatt Shanghai. Thank you very much for taking your precious time to complete our on-line guest satisfaction survey following your recent stay at Grand Hyatt Shanghai. I was pleased to hear that you had enjoyed your stay with us and will share your comments with our team. We thank you once again for taking the time to share your feedback with us and look forward to welcoming you back to the hotel in the not too distant future. Please do not hesitate to contact me should you require any further assistance.
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Lili M wrote a review May 2022
1 contribution
It was built near CBD which means it's suitable for business people. It's near the subway, so it is a easy access to any part of Shanghai. What a good location. Friendly staff and good service. It is worth going many times.
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Date of stay: February 2022
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from He Zoe, 其他 at Grand Hyatt Shanghai
Responded Jun 30, 2022
Dear Guest, Thank you for your recent stay at Grand Hyatt Shanghai. We hope that our serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and we hope to see you again soon. Please do not hesitate to contact me should you require any further assistance.
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Eric Z wrote a review May 2022
Shanghai438 contributions6 helpful votes
Too expensive and too bad quality of these foods. Cannot believe this is produced by Hyatt hotel. Our community group ordered on April 27 around 100 bags of multiple bread which price seems pretty expensive. The most disappointed thing is that food we actually received on May 02 was not good completely. 500g bread cost CNY168, without any formal package, even no produced date. How dare you do that!
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Date of stay: May 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from He Zoe, 其他 at Grand Hyatt Shanghai
Responded Jun 30, 2022
Dear Guest, Thank you for your review of your recent experience. We strive to provide guest experiences that are anticipatory to the highest degree and personalized to the occasion, and we are always looking for ways to balance fair pricing with the service we offer. I appreciate your review as it provides feedback that we need to re-evaluate guest needs and make the necessary adjustments to our offerings. We hope you will consider giving us another chance in the future to demonstrate our commitment to satisfaction in all areas of the guest experience. Thank you for your business, please do not hesitate to contact me should you require any further assistance. Best Regards
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Sacha M wrote a review Mar 2022
1 contribution
Grand Hyatt Shanghai is a first class choice. I was taken cared of by Daisy and Hang upon my arrival at the hotel. Their warmth and professionalism made me feel welcome at each step of my stay. I will definitely come back and recommend your hotel to my friends.
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Date of stay: March 2022Trip type: Traveled solo
Room Tip: Once you arrive on L54, take a seat and enjoy the view for a little while before you move on!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from He Zoe, 其他 at Grand Hyatt Shanghai
Responded Mar 8, 2022
Dear Guest, Warm greetings from Grand Hyatt Shanghai. Thank you very much for taking your precious time to complete our on-line guest satisfaction survey following your recent stay at Grand Hyatt Shanghai. I was pleased to hear that you had enjoyed your stay with us and will share your comments with our team. We thank you once again for taking the time to share your feedback with us and look forward to welcoming you back to the hotel in the not too distant future. Please do not hesitate to contact me should you require any further assistance.
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lance64403 wrote a review Feb 2022
Shanghai Region, China2 contributions
Built a while ago and a landmark for pudong but still in great condition. Friendly staff and good service. Recommended if you are staying for work nearby or touring in pudong and love the fantastic view of the city skyline and the beautiful curve of the huangpu river all from your room.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from He Zoe, 其他 at Grand Hyatt Shanghai
Responded Feb 27, 2022
Dear Guest, Warm greetings from Grand Hyatt Shanghai. Thank you very much for taking your precious time to complete our on-line guest satisfaction survey following your recent stay at Grand Hyatt Shanghai. I was pleased to hear that you had enjoyed your stay with us and will share your comments with our team. We thank you once again for taking the time to share your feedback with us and look forward to welcoming you back to the hotel in the not too distant future. Please do not hesitate to contact me should you require any further assistance.
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Climber39030227890 wrote a review Feb 2022
1 contribution
Have not been back to this hotel since my visit to Shanghai in 2006 IIRC as I stayed mostly at the west side for the visits. This time I had meeting in the Pudong area so I chose this hotel instead. The hotel seems to have been updated and the view is great as always. The front desk was super friendly. The breakfast area is a bit too crowded and the service is lacking. Overall it was a great stay.
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2022
Value
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Location
Cleanliness
Service
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Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from He Zoe, 其他 at Grand Hyatt Shanghai
Responded Feb 6, 2022
Dear Guest, Warm greetings from Grand Hyatt Shanghai. Thank you for taking the time to post your feedback on TripAdvisor and we truly appreciate the comments you have shared with us. I was pleased to hear that you had enjoyed your stay with us and will share your comments with our team. We thank you once again for taking the time to share your feedback with us and look forward to welcoming you back to the hotel in the not too distant future.
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Wallo wrote a review Jan 2022
Hong Kong, China3 contributions
To start, there’s no check in counter for WOH members when I checked in late, although there's still a long queue holding up. And when it’s my turn, my upgrade request as a globalist were rejected although understandably due to my checking in on NYE. There's no welcome nor even basic introduction about hotel facility at all, no reminder regarding suggest breakfast time, and no check out time mentioned, needless to say no travel advise/suggestion were given but only introduction of the noisy NYE special party last till 1am which require extra tickets purchasing. And after I confirm my upgrade request were well noted, front desk confirmed that she’d mark up my request and I may ask Grand club assistant tomorrow morning when I have breakfast. However, when I turn up for breakfast at 09:50 (breakfast time 6:30 to 10:30), there’s another huge crowd already waiting for entry. The waiting is very annoying as basically you can only wait in the lift lobby of that floor, and after long enough, when I sat down finally, no drinks were served nor the table were properly cleaned , this is all of course due to the chaos and busy schedule the staff are having. Even more disappointing is to found that basically all food and even cutleries are all gone and not available. There’s no bread, no fruit, nor hot food left at all, not even fork or even plate, etc. It’s just a disaster and there’s no grand in this “grand club”. Replacement of food/fruit only come out from time to time and will only last without a minute. Despite the very limited food choice provided in such a small grand club, there’s only one cook works on the live station who need to take care of the egg station and the noodle station at the same time. A long wait is expected but when we sit down at almost 10:25, we were told food will only last till 10:45, we barely have time to have breakfast at all. The second day I thought I’ve learned from experience so I did went at 09:20 so no more waiting for entry finally, I thought the bad experience I had in the first morning were only due to the overcrowded demand but I were totally wrong. Although the cutleries and food come back to life, the service and the food quality didn’t sadly. So I decided to skip my third day entry to the “grand club” and just have my own breakfast. To add on, after this horrible experience in the grand club on the first morning, I did ask for my room upgrade situation at the grand club, it were turned down again as they told me the occupancy rate is high (which is conflict with what I were told by the front desk when I checked in) but a corner room with Floor-to-ceiling glasses with a better view is proposed and it would be a bigger room so I accepted. I double confirm my phone no. I left with front desk is corrected and they promise they will call when the room is ready although is expected to be in the evening. Although it seems to me that they don’t care my request at all and don’t care if there’s a note marked (or not) but just giving me a general answer. And till now my phone did not received any call accordingly (my phone is completely working fine) and I think they did treat their promise respectfully and they did take good care of their highest tier member. And with the beautiful sound generated from both room on the side through out, I ended my three night stay with this hotel totally out of expectation. So if you are expecting some quality stay and service a globalist like myself on this hotel, I strongly suggest you think twice or you are just playing with your luck.
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Date of stay: January 2022
Rooms
Service
Sleep Quality
Room Tip: Bad sound isolation, poor service, and they don't care
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from He Zoe, 其他 at Grand Hyatt Shanghai
Responded Jan 18, 2022
Dear Guest, Warm greetings from Grand Hyatt Shanghai. Thank you very much for taking your precious time to share your experience following your recent stay at Grand Hyatt Shanghai. We have well noted your comments on the hotel services and the disappointing experience at the grand club. Please accept my sincere apologies for any inconvenience this may have caused you. I would like to assure you that we constantly strive to achieve the highest level of service and I truly regret that we fell short of our goal with you. In relation to your feedback, kindly be advised that I have shared your comments with our relevant department managers to work towards the better quality of food and service to ensure that valued guests such as yourself have the best experience at all times. We thank you once again for taking the time to provide us with your invaluable feedback as this is the only way for us to improve our services.
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Daniel A wrote a review Nov 2021
Changi, Singapore6 contributions1 helpful vote
It was a great special occasion stay at this landmark hotel in Shanghai. Although initially skeptical about this old hotel building, the look & feel from the lobby to the registration and finally the room was this was a very well maintained facility. Coupled with the great service from the staff, the overall experience was a memorable stay. This was a big change from another hotel from the same chain across the Huangpu river which was not so good or pleasant. The location was also excellent with the hotel being closed to malls and restaurants along the river.
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Review collected in partnership with Hyatt Hotels
Date of stay: November 2021
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from He Zoe, 其他 at Grand Hyatt Shanghai
Responded Dec 5, 2021
Dear Guest, Warm greetings from Grand Hyatt Shanghai. Thank you very much for taking your precious time to complete our on-line guest satisfaction survey following your recent stay at Grand Hyatt Shanghai. And look forward to welcoming you back to the hotel in the not too distant future. Please do not hesitate to contact me should you require any further assistance.
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Owen wrote a review Oct 2021
Central California4 contributions
For almost two decades I've been waiting for a chance to stay in this place. But when it finally happened, I was a little disappointed. It happened to be on my birthday. Upon check in, the front desk said they cannot do anything for this but later said they would send a fruit basket. It turned out to be a plate with two unwashed peaches and came in very late. During that weekend, the hotel was overflooded with people and long lines to every thing (club, breakfast, pool), ruining all the experience. Dirt on the counter corners, no box of paper tissues in the room, no one answering the room service call, a bit taste of an old "state-run" place... all these small detail made the stay a little disappointed. The view was spectacular but that was the only highlight.
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Date of stay: August 2021
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from He Zoe, 其他 at Grand Hyatt Shanghai
Responded Oct 13, 2021
Dear Guest, Warm greetings from Grand Hyatt Shanghai. Thank you very much for taking your precious time to share your experience following your recent stay at Grand Hyatt Shanghai. We have well noted your comments on the hotel and the disappointing experience at the front service and room service . Please accept my sincere apologies for any inconvenience this may have caused you. I would like to assure you that we constantly strive to achieve the highest level of service and I truly regret that we fell short of our goal with you. In relation to your feedback, kindly be advised that I have shared your comments with our relevant department managers to work towards the better quality of service to ensure that valued guests such as yourself have the best experience at all times. I hope that despite the issues, we will have the pleasure to welcome you back to Grand Hyatt Shanghai in the near future.
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PRICE RANGE
$153 - $180 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
上海金茂君悦大酒店, grand hyatt shanghai hotel shanghai, shanghai grand hyatt, hyatt shanghai, shanghai hyatt
LOCATION
ChinaShanghai RegionShanghaiLujiazui / Pudong
NUMBER OF ROOMS
548
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Frequently Asked Questions about Grand Hyatt Shanghai
Which popular attractions are close to Grand Hyatt Shanghai?
Nearby attractions include Shanghai Tower (0.10 miles), Shanghai World Financial Center (0.1 miles), and Jin Mao Tower (0.02 miles).
What are some of the property amenities at Grand Hyatt Shanghai?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at Grand Hyatt Shanghai?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Hyatt Shanghai?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Grand Hyatt Shanghai?
Yes, parking is available to guests.
What are some restaurants close to Grand Hyatt Shanghai?
Conveniently located restaurants include Aura Lounge & Jazz Bar (The Ritz-Carlton Shanghai Pudong), Flair Rooftop, and Jin Xuan Chinese Restaurant.
Are there opportunities to exercise at Grand Hyatt Shanghai?
Yes, guests have access to an indoor pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does Grand Hyatt Shanghai have airport transportation?
Yes, Grand Hyatt Shanghai offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Hyatt Shanghai?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Hyatt Shanghai offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Grand Hyatt Shanghai?
Many travelers enjoy visiting Jing'an Temple (3.6 miles), Shanghai Temple Of the Town God (Chenghung Miao) (1.0 miles), and Shanghai Former Provisional Government Site of the Republic of Korea (2.2 miles).