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The Portman Ritz-Carlton, Shanghai

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#40 of 4,324 Hotels in Shanghai
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The Portman Ritz-Carlton, Shanghai
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1,182 Reviews from our TripAdvisor Community

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Showing 731: English reviews
Leeds, United Kingdom
Level Contributor
56 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

stayed for 3nights during a short visit to Shanghai. Arranged transport from pudong and service was fast & efficient (although if you want to save money, just get a taxi). We were greeted and escorted to club check-in, where they offered an upgrade (with a fee) to club rate. We didn't need this as we didn't plan to spend much... More 

Helpful?
Thank MandyIan_11
Bedford, New Hampshire
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Visiting Shanghai in August meant that I was absolutely overjoyed that the A/C in my room worked well. That made such a huge difference. There were some renovations going on during my stay, but they were very unobtrusive. The room was comfortable and spacious, the bathroom well appointed. There were some minor maintenance issues, but they really didn't cause any... More 

Helpful?
Thank Cptn727
New York City, New York
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

The hotel is located in an absolutely central area for all business and shopping in Shanghai. The staff is generally very good. The rooms are old and in need of a renovation. Club level is nice but food could be upgraded. I would return but found the hotel a bit expensive given the old rooms.

Helpful?
Thank pezmania
Hong Kong
Level Contributor
77 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed for one night and really enjoyed it. Very clean, plush and very comfy beds. The room size was adequate for two people and the bathroom toiletries were also nice. If you don't fancy eating at the hotel you are very close to some great restaurants nearby.

Helpful?
Thank CassavaHK
Level Contributor
83 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My second visit--and a perfect place for a business trip. Great fitness center and club lounge. Renovated rooms were comfortable and tastefully done as you would expect from John Portman and Ritz Carlton. I understand the lobby will be completed by the end of August 2016. Drawback the pool felt like an after-thought, not very inviting, no towels readily available,... More 

Helpful?
Thank TravelingFH
Shanghai, China
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My boyfriend and I stayed at The Portman Ritz-Carlton Shanghai in July 2016, the room was very good, enough space for 2 people. I really liked the bathroom and the amenities that are provided in the room. The one thing, that we were really surprised to realize was the service of the bell men. At the first time we asked... More 

Helpful?
Thank kulazinaviktorija
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

It is an amazing hotel. Great staff, speaks good english, the rooms are big and all look well maintained. The food is good. Love the wine dispenser on the Club Level. Also there is plenty of restaurants to eat in and around the building. It is a short walk to the metro, but not too far.

Helpful?
Thank Bill C
Level Contributor
31 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Not more to say other than what is the the title of the review. The Portman is a fantastic hotel. Top shelf luxury 5 star property with everything to be expected of it. Whenever I go to SH, I use the Portman since it's so good. Service is brilliant, rooms are excellent and the food is awesome. Put it this... More 

Helpful?
5 Thank WoTExpat
Flagstaff, Arizona
Level Contributor
231 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Portman Ritz Carlton is a nice hotel. Have stayed here a half a dozen times. I recall that it used to be really refined. It appears to be it’s wearing down. The rooms are nice and but not out of the ordinary. The restaurant quality has either not evolved or gone down for breakfast and lunch. I used to really... More 

Helpful?
Thank Ryan T
Evan W, 经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Ryan Many thanks for your recent survey. I truly thank you for taking the time to let us know your thoughts. While it is obvious that our service, especially our breakfast food quality did not meet your expectation and I feel very sorry for that. I would like to have the opportunity to converse with you as I feel... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

The hotel was in renovation. Reception desk is helpful, but room arrangement is bad. We are family with 4 members sharing 2 room, one suite and one twin. The rooms were located in different floor, which was extremely not convenient. As we booked in advance, the hotel should arrange well. The quality of staff is not in same standard. Some... More 

Helpful?
1 Thank Kighty C
Derekaflint, General Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Kighty C, Thank you for staying with us and sharing your review. I understand that your stay was not all you would hope it to be. Please send me an email at derek.flint@ritzcarlton.com so I can respond directly to you after I've had an opportunity to further look into your concerns. Thank you again for sharing your comments. Sincerely,... More 

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Staying in Jing'an

Neighborhood Profile
Jing'an
The heart of this neighborhood is the Jing'an Temple, while the main artery of excitement and entertainment is West Nanjing Road. Close to the Former French Concession, the area has a similar draw for foreign residents but displays a more commercial character. Large, flashy malls, luxe residential high-rises and trendy nightlife areas can be found along West Nanjing Road, but areas off the busy street have the same quiet cafes and independent boutiques that many people think of as distinctive of the Former French Concession. Jing'an is less encased in amber, though, and it's possible to immerse yourself more fully in the energy of China's most bustling metropolis here.
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Multilingual Staff
  • Babysitting

Additional Information about The Portman Ritz-Carlton, Shanghai

Address: NO. 1376 Nan Jing West Rd, Shanghai 200040, China (Formerly The Portman Ritz-Carlton Shanghai)
Location: China > Shanghai Region > Shanghai > Jing'an
Price Range: $180 - $331 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Portman Ritz-Carlton, Shanghai 5*
Number of rooms: 610
Reservation Options:
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Also Known As:
The Portman Ritz-Carlton Shanghai Hotel Shanghai
Ritz Carlton Shanghai
Portman Ritz Carlton Shanghai
Ritz Shanghai
Shanghai Ritz-Carlton
Hotel Style:
#21 Romantic Hotel in Shanghai
#40 Luxury Hotel in Shanghai
#58 Business Hotel in Shanghai
#165 Best Value Hotel in Shanghai
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