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The Portman Ritz-Carlton, Shanghai

#39 of 4,320 Hotels in Shanghai
Certificate of Excellence
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The Portman Ritz-Carlton, Shanghai
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1,172 Reviews from our TripAdvisor Community

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Showing 721: English reviews
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed yesterday NEW

My previous job was for Prada, this hotel is right next to our headquarter. The location is right in the downtown center. Room service and breakfast is amazingly good. Super nice service and attitude is a plus.

Helpful?
Thank Tao W
Evan W, 经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Tao, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable, and thank you for spending the time to... More 

Level Contributor
4 reviews
5 of 5 stars Reviewed 2 days ago NEW

Portman Ritz Carlton is located in Shanghai Center. This area is the highlight of shopping and nightlife in Shanghai. Literally 10 minutes from most entertainment areas. The staff led by the GM is fantastic and can cater to your every need. Rooms are Excellent, services within the hotel and the working and concierige staff led by Angel is fantastic. For... More 

Helpful?
Thank Peter E
Evan W, 经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Peter, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable, and thank you for spending the time to... More 

Bangkok, Thailand
Level Contributor
50 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This hotel is a place that I frequent often when I come to Shanghai. However my last visit left me a bit disappointed due to a few issues. Due to construction the lobby is non-existent and so check in felt a bit cramped. The rooms are adequate, but not feel quite dated. I looked for a spot to enjoy a... More 

Helpful?
Thank SiamTraveler2013
Derekaflint, General Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear SiamTraveler2013, Many thanks for your recent survey. I truly thank you for taking the time to let us know your thoughts. While it is correct that our lobby lounge is under renovation, it will re-open at the end of August and will look stunning. A great place to grab that drink. While I was happy that you mentioned that... More 

Seattle, Washington, United States
Level Contributor
52 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I'm usually down the street at the JW but decided to give this one a try. I'm glad I did! So much good food options nearby. A ton of malls as well if you want to get out of the heat and walk around. They're all connected by the underground. The temple is probably worth a visit too but beware... More 

Helpful?
1 Thank Gigglesbugg R
Evan W, 经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Gigglesbugg Many thanks for your recent survey. I truly thank you for taking the time to let us know your thoughts. While it is obvious that our service did not meet your expectation and I feel very sorry for that. I would like to have the opportunity to converse with you as I feel you left disappointed. Please feel... More 

Milwaukee, Wisconsin
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I spent eleven nights at the Portman Ritz-Carlton. Our stay was wonderful. Our stay was divided into two stays (we flew to Guilin for three days) and the hotel accommodated us by putting us on the same floor and in an adjoining room when we returned. Every aspect of the hotel was at the highest level. The... More 

Helpful?
Thank Sydneygirl73
Evan W, 经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Sydneygirl, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable, and thank you for spending the time to... More 

Sunshine Beach, Australia
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

A great location. Right in the heart of the city and close to the restaurants, shopping malls and public transportation. It was even nice and handy to a western style supermarket. The rooms were spacious with plenty of room to set up for business purposes. The bed a good size and the bathroom well equipped. The staff were both well... More 

Helpful?
1 Thank Acersp
Robert B, Hotel Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Acersp, We appreciate your great comments about our hotel, in particular the recognition of our Ladies and Gentlemen who took care of you during your stay. It will be our pleasure to welcome you back on your next visit to our amazing city. Enjoy your travels and we look forward to seeing you next time, Robert More 

Sydney, Australia
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I had stayed in the executive floor and the services are just wonderful. The only complaint I have is this hotel has no inhouse cafe. Although there are a lot of restaurants around the hotel, this is not easy and too much to order for a sole business traveller. I ended up to dine at room or Macdonald. One more... More 

Helpful?
Thank Allan H
Derekaflint, General Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Allan H, Truly appreciate the feedback and am a little disheartened that your stay was not perfect. If you could email me at derek.flint@ritzcarlton.com to discuss further I would appreciate it. Sincerely, Derek Flint General Manager The Portman Ritz-Carlton, Shanghai More 

Shanghai, China
Level Contributor
141 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The best hotel - I always stay here whenever I visit Shanghai. Great right from the start and superb personalized services. The location is good and although the view cannot compete with those next to the Bund, Nanjing Road is central and it is close to the metro. A nice hotel with super great staff and very nice food at... More 

Helpful?
Thank WMBandit
Evan W, 经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable, and thank you for spending the time to... More 

Dallas, TX
Level Contributor
45 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

I stay at the Portman every time I travel to Shanghai. The staff are wonderful and the location across from Plaza 66 mall is top notch. However, the hotel is beginning to show its age. They are renovating the lobby to be more contemporary. However the rooms need some attention. Lighting in the bathrooms is atrocious...very dark (at least for... More 

Helpful?
Thank 2boysmomTX
Derekaflint, General Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear 2boysmomTX, Many thanks for your review and feedback, I truly appreciate it. I would love to take some time to speak with you more about some of your experiences so if you would email me at derek.flint@ritzcarlton.com I would certainly appreciate it. Looking forward to hearing from you. Sincerely, Derek Flint General Manager The Portman Ritz-Carlton, Shanghai More 

Beijing, China
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Last month, On Jun. 1st, I stayed in the Portman Ritz Carlton of Shanghai again as usual as before. I noticed that the lobby bar was under renovation. But you didn't hear any uncomfortable noise at all! The frant desk service, the conceive service, etc, everything was going on smoothly! You didn't feel any inconvenience! This is one of the... More 

Helpful?
Thank Bob K
Evan W, 经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Mr. Bob, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable, and thank you for spending the time... More 

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Staying in Jing'an

Neighborhood Profile
Jing'an
The heart of this neighborhood is the Jing'an Temple, while the main artery of excitement and entertainment is West Nanjing Road. Close to the Former French Concession, the area has a similar draw for foreign residents but displays a more commercial character. Large, flashy malls, luxe residential high-rises and trendy nightlife areas can be found along West Nanjing Road, but areas off the busy street have the same quiet cafes and independent boutiques that many people think of as distinctive of the Former French Concession. Jing'an is less encased in amber, though, and it's possible to immerse yourself more fully in the energy of China's most bustling metropolis here.
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Babysitting

Additional Information about The Portman Ritz-Carlton, Shanghai

Address: No.1376 Nanjing West Road, Jing'an District, Shanghai 200040, China (Formerly The Portman Ritz-Carlton Shanghai)
Location: China > Shanghai Region > Shanghai > Jing'an
Price Range: $180 - $325 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Portman Ritz-Carlton, Shanghai 5*
Number of rooms: 610
Reservation Options:
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Also Known As:
The Portman Ritz-Carlton Shanghai Hotel Shanghai
Ritz Carlton Shanghai
Portman Ritz Carlton Shanghai
Ritz Shanghai
Shanghai Ritz-Carlton
Hotel Style:
#21 Romantic Hotel in Shanghai
#39 Luxury Hotel in Shanghai
#58 Business Hotel in Shanghai
#159 Best Value Hotel in Shanghai
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