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The Portman Ritz-Carlton, Shanghai

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#45 of 4,454 Hotels in Shanghai
Certificate of Excellence
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The Portman Ritz-Carlton, Shanghai
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1,204 Reviews from our TripAdvisor Community

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Showing 747: English reviews
Hong Kong, China
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

The service is great, the room is large, the location is convenient, everything works perfectly. It's obviously not a very new/fancy hotel in today's Shanghai, or not any more, but it's my favourite for business trip.

Helpful?
Thank NadiaCCC
North Ayrshire, United Kingdom
Level Contributor
118 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

We stayed here as part of our Yangtze River cruise,and can say we had a most enjoyable visit. We arrived on Sunday 18th Sept and were shown to our room very quickly. We dined in their Elements Restaurant on two separate occasions and enjoyed both. The rooms were of a great standard with free wi-fi and comfortable surroundings. It was... More 

Helpful?
Thank erskine129
Evan W, 经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Suskela, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable, and thank you for spending the time to... More 

Beijing, China
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotels service is of very high standards. The food in the Club Lounge on 43 is about as good as you can get. The breakfast restaurant has an impressive selection. I think the restaurant be a little cleaner. The one complaint I have is I am a platinum rewards member and in the Portman there is no welcome gift... More 

Helpful?
Thank tommigs
Evan W, 经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Tommigs, Thank you for staying with us and sharing your review. I understand that your stay was not all you would hope it to be. Please send me an email at evan.wangsangkai@ritzcarlton.com so I can respond directly to you after I've had an opportunity to further look into your concerns. Thank you again for sharing your comments. Sincerely, Evan... More 

Mashhad, Iran
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

It's a great hotel and the breakfast is not bad. I like it really much. People under 16 can't use the gym. Pools are good. I suggest go to this hotel and make the best for your family, friends and etc..

Helpful?
Thank koorosh_amiri
Evan W, 经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Koorosh_Amiri, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable, and thank you for spending the time to... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Stayed there for one night with my family, staff were smiling but seems like there are all very tired and not welcoming. The room were spacious but a bit outdated compare with other hotel in town, but still is impressed by the variety of buffet breakfast. One thing to be improved is the service from breakfast, seems all staff are... More 

Helpful?
2 Thank johnnydingp
Evan W, 经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Johnnydingp, Thank you for staying with us and sharing your review. I understand that your stay was not all you would hope it to be. Please send me an email at evan.wangsangkai@ritzcarlton.com so I can respond directly to you after I've had an opportunity to further look into your concerns. Thank you again for sharing your comments. Sincerely, Evan... More 

Nashville, Tennessee
Level Contributor
164 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This Ritz is right in the high end shopping district of Shanghai. we found it to be safe and brightly lit. It had ample restaurants and shops in the vicinity that were reasonably priced as well. Right down an escalator in the front of the entry to the hotel is a well stocked grocery store if you decide to have... More 

Helpful?
1 Thank robin a
Evan W, 经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Robin, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable, and thank you for spending the time to... More 

Hong Kong, China
Level Contributor
38 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have stayed here a few times over the years, but noted I had not done a review. Unlike some hotels, the Portman does not seem to age. The hotel does upgrade its facilities and this was further evidenced by the opening of their revamped Lobby Lounge during my stay. The hotel is located across the road from the Shanghai... More 

Helpful?
2 Thank chashk
Evan W, 经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Chashk, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable, and thank you for spending the time to... More 

Buenos Aires, Argentina
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

stayed for 10 nights, great attention, breakfast is very good, chinese attention is so peaceful, the spa area is complete and modern, swimming pool is good swimming exercise, and many personal to attend guest

Helpful?
1 Thank fjantus
Evan W, 经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Fjantus, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable, and thank you for spending the time to... More 

Level Contributor
105 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

My husband and I spent 2 nights at this fabulous hotel one of the best in Shanghai The location was very good right in the middle of the city The room was gorgeous with a great view of Shanghai The bathroom was beautiful and spacious The bed was enormous and very comfortable The restaurant catered for all tastes and the... More 

Helpful?
1 Thank Barbara P
Evan W, 经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Barabra, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable, and thank you for spending the time to... More 

Victoria,Canada
Level Contributor
40 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed for 2 nights, Aug 21 and 22, pre Viking River Cruise Excellent hotel. Front lobby was very modern and bright. Staff were very friendly and courteous and helpful, they always were attentive in having an elevator available. Nice safety feature in elevator is card access needed for your floor. Our room was very clean and spacious with a king... More 

Helpful?
1 Thank kcanuck
Evan W, 经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Kcanuck, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable, and thank you for spending the time to... More 

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Staying in Jing'an

Neighborhood Profile
Jing'an
The heart of this neighborhood is the Jing'an Temple, while the main artery of excitement and entertainment is West Nanjing Road. Close to the Former French Concession, the area has a similar draw for foreign residents but displays a more commercial character. Large, flashy malls, luxe residential high-rises and trendy nightlife areas can be found along West Nanjing Road, but areas off the busy street have the same quiet cafes and independent boutiques that many people think of as distinctive of the Former French Concession. Jing'an is less encased in amber, though, and it's possible to immerse yourself more fully in the energy of China's most bustling metropolis here.
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Multilingual Staff
  • Babysitting

Additional Information about The Portman Ritz-Carlton, Shanghai

Address: NO. 1376 Nan Jing West Rd, Shanghai 200040, China (Formerly The Portman Ritz-Carlton Shanghai)
Location: China > Shanghai Region > Shanghai > Jing'an
Price Range: $174 - $333 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Portman Ritz-Carlton, Shanghai 5*
Number of rooms: 610
Reservation Options:
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Also Known As:
The Portman Ritz-Carlton Shanghai Hotel Shanghai
Ritz Carlton Shanghai
Portman Ritz Carlton Shanghai
Ritz Shanghai
Shanghai Ritz-Carlton
Hotel Style:
#21 Romantic Hotel in Shanghai
#45 Luxury Hotel in Shanghai
#58 Business Hotel in Shanghai
#168 Best Value Hotel in Shanghai
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