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The Portman Ritz-Carlton, Shanghai

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#56 of 4,671 Hotels in Shanghai
Certificate of Excellence
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The Portman Ritz-Carlton, Shanghai
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1,327 Reviews from our TripAdvisor Community

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Showing 845: English reviews
Singapore, Singapore
Reviewed 3 days ago NEWvia mobile

Second stay at this hotel and loved its service and location. Located close to Kerry Center where my office is and have good options of restaurants nearby. Only bad point was bathroom was bit smaller than other places I stayed (not a big deal)

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1Thank DanShah2015
Hong Kong, China
Reviewed 3 days ago NEW

One of the best hotel to be stayed at PUXI downtown area, convenience location, extreme good service, good club lounge, the size of room is also good enough for stay. Good staffs that know the thinking of guest and they are always helping from walk-in up to leave from the hotel. No complaint.

Review collected in partnership with The Ritz-Carlton Hotel Company
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1Thank SHYeung6698
Alexandria, United States
Reviewed 4 days ago NEW

I lived in China for 7 years and spent most of that time as a resident of the "service apartments" attached to the Portman Ritz-Carlton. This hotel is recognized as the leading hotel in Shanghai located in the middle of the city's west bank. Residents and guests are treated to the very highest level of service and the area around...

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Thank Alden Bruce B
Ritz_Carlton_SH, 总经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Alden Bruce On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable, and thank you for spending the time...

Washington DC, District of Columbia
Reviewed 5 days ago NEW

I'm finishing up a four-day business trip here. I'm based in Washington, D.C. I don't give five stars very often but the service and professionalism here were excellent. My colleagues and I made excellent use of the Ritz-Carlton Club, on the 43rd floor, open 24 hours a day. It provided us a conference room for two long meetings, projector, unlimited...

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Thank Chzguy
Reviewed 6 days ago NEW

There is a large choice of hotels in Shanghai but my favourite is the Portman-Ritz Hotel in Nanjing Road. I visit Shanghai often and always feel at home when I stay there. The service is excellent, rooms clean and comfortable and is near many of the new shopping malls that have recently sprung up. They have a new bar on...

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1Thank Ruth L
Ritz_Carlton_SH, 总经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Ruth L On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable, and thank you for spending the time...

Saint Louis, United Kingdom
Reviewed 6 days ago NEW

This is a great hotel, right in the heart of the magnificent shopping area on Nanjing Road. No, its not near The Bund or the beautiful Shanghai places, but its within walking distance to some shopping and all of the high-end places. The metro is about 4 blocks away, allowing for easy transportation. The hotel is beautiful with an amazing...

Review collected in partnership with The Ritz-Carlton Hotel Company
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1Thank Laura M
Ritz_Carlton_SH, 总经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Laura M On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable, and thank you for spending the time...

Riedstadt, Germany
Reviewed 1 week ago NEW

The Portman Ritz-Carlton in Shanghai is an excellent place for a stay in Shanghai. The hotel offers a high quality as well for the rooms and the service. Returning to this hotel you feel like coming home.

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1Thank Dieter S
Ritz_Carlton_SH, 总经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Dieter S, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable, and thank you for spending the time...

Minneapolis, United States
Reviewed 1 week ago

This hotel is everything you would expect from a Ritz Carlton. Excellent service from the entire staff, a very comfortable property and a great location. I would highly recommend this property to anyone traveling to Shanghai for business or pleasure.

Review collected in partnership with The Ritz-Carlton Hotel Company
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1Thank K8513MOtimothyb
Ritz_Carlton_SH, 总经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear k8513MOtimothyb, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable, and thank you for spending the time to...

Hong Kong, China
Reviewed 1 week ago

I have a very strong impression of the Ritz hotel chain and this didn't come close to delivering. I can't imagine this is really owned by the Ritz, it must be licensed out ....it was that bad. The room was very, very outdated and dirty and the bathroom had mold all over it. Also, my biggest pet peeve about hotel...

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Thank NicoleClark24
Ritz_Carlton_SH, 总经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear NicoleClark24, Thank you for taking the time to provide us with feedback regarding your recent stay. It is unfortunate to learn that we did not meet your expectations. Please know that your satisfaction is very important to us and would be most grateful for the opportunity to personally speak to you about your overall experience. Please contact the Executive...

Leicester, United Kingdom
Reviewed 1 week ago via mobile

This is a lovely hotel on an incredibly luxurious street! The rooms are great and very comfortable. I made the mistake of only using my bathrobe on the last night - it's literally incredible! The gym on the 7th floor is well equipped and not over crowded. The swimming pool is nice enough, but I was expecting more to be...

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1Thank THutsUK
Ritz_Carlton_SH, 总经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear THutsUK, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable, and thank you for spending the time to...

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Staying in Jing'an

Neighborhood Profile
Jing'an
The heart of this neighborhood is the Jing'an Temple, while the main artery of excitement and entertainment is West Nanjing Road. Close to the Former French Concession, the area has a similar draw for foreign residents but displays a more commercial character. Large, flashy malls, luxe residential high-rises and trendy nightlife areas can be found along West Nanjing Road, but areas off the busy street have the same quiet cafes and independent boutiques that many people think of as distinctive of the Former French Concession. Jing'an is less encased in amber, though, and it's possible to immerse yourself more fully in the energy of China's most bustling metropolis here.
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Multilingual Staff
  • Babysitting

Additional Information about The Portman Ritz-Carlton, Shanghai

Address: No.1376 Nanjing West Road, Jing'an District, Shanghai 200040, China (Formerly The Portman Ritz-Carlton Shanghai)
Location: China > Shanghai Region > Shanghai > Jing'an
Price Range: $141 - $268 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Portman Ritz-Carlton, Shanghai 5*
Number of rooms: 610
Reservation Options:
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Also Known As:
The Portman Ritz-Carlton Shanghai Hotel Shanghai
Ritz Carlton Shanghai
Portman Ritz Carlton Shanghai
Ritz Shanghai
Shanghai Ritz-Carlton
Hotel Style:
#21 Romantic Hotel in Shanghai
#56 Luxury Hotel in Shanghai
#58 Business Hotel in Shanghai
#156 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travelers have asked, with answers from The Portman Ritz-Carlton, Shanghai staff and other travelers.
9 questions
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over a year ago
Province of Turin, Italy
Yonkers, New York
7 months ago
Brookfield, Wisconsin
8 months ago
Washington Dc, District Of Columbia

See all questions (9)

Questions? Get answers from The Portman Ritz-Carlton, Shanghai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Reserve your room early. This is a very popular hotel.”
 of 5 bubbles aldenbruceb, 4 days ago | Read review
“If you are going to go with the option of the Club on the 43rd floor you might want to get a floor near that level. Americans, be polite!”
 of 5 bubbles Chzguy, 5 days ago | Read review
“upper floors give you a great view of Shanghai providing the polution levels are low.”
 of 5 bubbles ruthl153, 6 days ago | Read review
“Last floor next to the club”
 of 5 bubbles davidespana2016, Dec 11, 2016 | Read review
“the room we didn't like because it looked kind of beat up was 1820.”
 of 5 bubbles AliB31, Nov 29, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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