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The Portman Ritz-Carlton, Shanghai

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#55 of 4,941 Hotels in Shanghai
Certificate of Excellence
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1 room 2 adults 0 children
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The Portman Ritz-Carlton, Shanghai
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1,371 Reviews from our TripAdvisor Community

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Showing 880: English reviews
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San Jose, United States
Reviewed yesterday NEW

Nice layout of room. Many amenities (massage, restaurants, supermarket, Starbucks) within courtyard. High end shopping just a few blocks away. Best place to stay when in Shanghai for business. Ding Tai Fung right next door to hotel. Even when the hotel is full of tourists, I slept well. No loud voices in the hallways.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
1Thank Virginia T
Reviewed yesterday NEW

I stayed in this hotel for 1 week and really felt happy. I will stay in this hotel in future when I come back to Shanghai again. Friendly staff and good service. I would love to stay this hotel in any other cities in the world.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
1Thank 670azadm
Meisterschwanden, Switzerland
Reviewed 2 days ago NEWvia mobile

A luxury place where some part was under reconstruction when I visited. Nice welcoming people, small restaurant and shops around in a modern structure complex. Rooms are beautiful but I had unfortunately no time to use the bathtubs.

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Helpful?
1Thank David_F1206
Ritz_Carlton_SH, 总经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear David_F1206, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Special Riven had made your stay memorable, and thank you for spending the time to share...

London, United Kingdom
Reviewed 2 days ago NEW

The hotel location is great and very convenient for our many meetings, but truth is that, in spite of the fierce competition in town, with many newer hotels, the Ritz-Carlton has a "secret weapon"; it's Executive Lounge. And I am not talking only about the fact that it is one of the most generous in terms of drinks and meals,...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
1Thank simontD8612RC
Ritz_Carlton_SH, 总经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear simontD8612RC, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Special Riven had made your stay memorable, and thank you for spending the time to share...

Hong Kong, China
Reviewed 3 days ago NEW

I havent been back to this property for 2 years so thought of gave it a try again but several incidents happended ... 1. There was a breakfast charge to my bill. When i told the frontdesk, he asked me to wait until he got the signed copy of the bill from the restaurant for verification. I told him he...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank Denden611
Ritz_Carlton_SH, 总经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Denden611, Thank you for taking the time to provide us with feedback regarding your recent stay. It is unfortunate to learn that we did not meet your expectations. Please know that your satisfaction is very important to us and would be most grateful for the opportunity to personally speak to you about your overall experience. Please contact the Executive...

New York City, New York
Reviewed 4 days ago NEW

Portman Ritz-Carlton Shanghai is a great luxury hotel located on bustling Nanjing Road West. The hotel's facilities and amenities are truly luxurious with indoor-outdoor swimming pools, impressive spa services, fitness center, squash court, business center, translator service, and parking. Spacious guestrooms have all the contemporary amenities expected of luxury class hotels. Service provided by all the hotel staff members are...

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Helpful?
1Thank Jae L
Ritz_Carlton_SH, 总经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Jae L, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Special Riven had made your stay memorable, and thank you for spending the time to...

Chicago, Illinois
Reviewed 6 days ago NEW

I'd like to state that Ritz- Carlton never fail to meet and exceed my expectation. Upon my arrival at the Shanghai Portman, Riven has greeted me with the warmest welcome and directed me to check-in. The check-in lady was very nice and swift. Riven has help me with the luggage to the room and offered his help when I mentioned...

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Helpful?
1Thank jjkittycat
Ritz_Carlton_SH, 总经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear jjkittycat, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Special Riven had made your stay memorable, and thank you for spending the time to share...

London
Reviewed 1 week ago

This is truly a five star hotel in every sense. Quality of the rooms, food, service.... The location is fantastic for business as well as the sights. JIng An is a perfect location. The executive lounge is great with a wonderful view, great service from all the staff, great food served pretty much throughout the day. Rooms were luxurious and...

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Helpful?
1Thank GordonBennettLdn
Ritz_Carlton_SH, 总经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear GordonBennettLdn, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Special Riven had made your stay memorable, and thank you for spending the time to share...

Reviewed 1 week ago

Nice hotel. Location is super good. This is the first time I visit the Portman Ritz Carlton. And I have been upgraded to a suite due to my platinum membership. It's a very fashion, luxury, cozy hotel. The swimming pool is old and small, but super warm so you can still enjoy during winter time. However, the public space out...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank Weihsuan C
Ritz_Carlton_SH, 总经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Weihsuan C, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our ladies & gentlemen had made your stay memorable, and thank you for spending the time...

Singapore
Reviewed 1 week ago

Excellent location in the heart of the JinAng district. The hotel itself is luxurious, yet contemporary and comfortable with probably some of the best service I have received. Little things like, the cleaner saw that I didn't have a book marker so whilst I was at work she provided me with a Chinese book marker in my book supported by...

Review collected in partnership with The Ritz-Carlton Hotel Company
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1Thank kristian958
Ritz_Carlton_SH, 总经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Kristian958, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our ladies & gentlemen had made your stay memorable, and thank you for spending the time to...

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Staying in Jing'an

Neighborhood Profile
Jing'an
The heart of this neighborhood is the Jing'an Temple, while the main artery of excitement and entertainment is West Nanjing Road. Close to the Former French Concession, the area has a similar draw for foreign residents but displays a more commercial character. Large, flashy malls, luxe residential high-rises and trendy nightlife areas can be found along West Nanjing Road, but areas off the busy street have the same quiet cafes and independent boutiques that many people think of as distinctive of the Former French Concession. Jing'an is less encased in amber, though, and it's possible to immerse yourself more fully in the energy of China's most bustling metropolis here.
Explore this neighborhood
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Smoking rooms available
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Multilingual Staff
  • Babysitting

Additional Information about The Portman Ritz-Carlton, Shanghai

Address: No.1376 Nanjing West Road, Jing'an District, Shanghai 200040, China (Formerly The Portman Ritz-Carlton Shanghai)
Location: China > Shanghai Region > Shanghai > Jing'an
Price Range: $152 - $324 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Portman Ritz-Carlton, Shanghai 5*
Number of rooms: 610
Reservation Options:
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Also Known As:
The Portman Ritz-Carlton Shanghai Hotel Shanghai
Ritz Carlton Shanghai
Portman Ritz Carlton Shanghai
Ritz Shanghai
Shanghai Ritz-Carlton
Hotel Style:
#21 Romantic Hotel in Shanghai
#55 Luxury Hotel in Shanghai
#58 Business Hotel in Shanghai
#153 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travelers have asked, with answers from The Portman Ritz-Carlton, Shanghai staff and other travelers.
10 questions
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over a year ago
Province of Turin, Italy
Yonkers, New York
8 months ago
Brookfield, Wisconsin
10 months ago
Washington Dc, District Of Columbia

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Questions? Get answers from The Portman Ritz-Carlton, Shanghai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“room including breakfast”
  • view from our hotel room
 of 5 bubbles 476jael, 4 days ago | Read review
“Reserve your room early. This is a very popular hotel.”
 of 5 bubbles aldenbruceb, Jan 19, 2017 | Read review
“If you are going to go with the option of the Club on the 43rd floor you might want to get a floor near that level. Americans, be polite!”
 of 5 bubbles Chzguy, Jan 18, 2017 | Read review
“upper floors give you a great view of Shanghai providing the polution levels are low.”
 of 5 bubbles ruthl153, Jan 17, 2017 | Read review
“Last floor next to the club”
 of 5 bubbles davidespana2016, Dec 11, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question