We stayed at Four Seasons for 5 nights in total and have enjoyed every minute of our time there. The location of the hotel is right at the city centre, and the metro station is two minutes walks away. It is very easy to get to French concession, xintiandi, huaihai zhonglu from here. We luckily got upgraded to a superior double room upon checked in. The room is so comfortable. I especially liked the bathroom (I think this was refurbished in 2016). Room is kept tidy two / three times a day, and the details (for example slippers put next to the bed during evening, curtain positions, drinking water etc) are arranged full of thoughts. The restaurant at G/F is great!! I was provided with Vegan menu which I found quite hard to get in China. My boyfriend loves the beef stew noodle 👍🏻👍🏻. When I had my birthday, it was such a surprise to see two desserts placed in my room, and a sweet birthday card from the hotel staffs. How lovely! I have to say I really enjoyed the stay and it will be my only choice whenever I visit Shanghai again.

Peter and his reception team made my stay which was for a three days business trip a real pleasure. The entire team was not only of help. In this very professionally managed hotel I felt like in a private atmosphere almost like in a boutique hotel but providing the standard of a 5star international hotel. Food, rooms and the entire hotel are super to relax after a long day of work or make your start into the business day a perfect one. Four Seaons Jing’an District is definitely my No. 1 choice when traveling to Shanghai. Convenient to stay, convenient to travel the city.

As a family, we often come back to Shanghai and have chosen to stay at Four Seasons for the past 10 years because of the convenient location, beautiful facilities and incredible customer service there. The hospitality and friendliness of the staff at Four Seasons is unlike that of any other hotel we have experienced so far, a huge credit to all of the wonderful staff. We would like to specially thank Billy Yang, David Hu and Clark for looking after us so well during each of our stays. They are exceptional members of the team at Four Seasons Shanghai, and their passion for helping others is evident in their ability to truly go beyond their jobs in order to not only satisfy the customer, but make them feel special, welcome and at ease. For instance, one time my daughter had a stomach ache and my wife was too busy looking after her to order dinner. Billy offered to organize dinner for my wife and porridge for my daughter. Not only was the food delicious (as it always is at Four Seasons!), but Billy’s generosity and kindness made us feel truly at home. For the next couple of days, the care we received from Billy, David and Clark, as well as from the other staff members ranging from housekeeping to the reception and gym staff has both thoroughly impressed us and made us feel cared for and at home. This and many other outstanding displays of customer service is what has kept us coming back to Four Seasons year after year. As stated above, we have been staying at Four Seasons for (actually some more than) 10 years, so we can confidently vouch for the quality of customer service that Four Seasons Shanghai provides. The welcoming doormen, friendly and efficient concierge, talented chefs, and lovely gym staff are what make Four Seasons one of the finest properties in Shanghai. As a result of the friendly atmosphere, we have come to know many of the staff at Four Seasons, including Billy, David and Clark, along with Sweet who we see at the gym, and have also struck conversations with many of the chefs. Not only is this our favourite hotel in Shanghai, but after visiting numerous other hotels all around the world, Four Seasons Shanghai (Puxi) excels in terms of customer service, and holds a special place in our hearts. In addition, Billy, David and Clark’s attention to even the smallest of things, like surprising us with handwritten cards, fruit platters and so much more has made the biggest difference to our experience with Four Seasons Shanghai. We would like to thoroughly thank them, as well as the entire team at Four Seasons, for making each of our stays as pleasant and enjoyable as the last.