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Sheraton Shanghai Hongqiao Hotel

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Sheraton Shanghai Hongqiao Hotel
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732 Reviews from our TripAdvisor Community

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Showing 349: English reviews
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Service is prompt. Old Grandeur as a Sheraton. Rooms are well equipped and decorated. Most staff speak English. Location is good for people visiting the Indian Embassy, Intex Shanghai. Closer to Hongqiao Airport / Railway station. Well connected with Subway network. I enjoyed Late check out as being a SPG Member.

Helpful?
Thank Puja M
Belfast, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

Good location, nice spacious rooms. Loved the design of the bathroom section. Breakfast choices were excellent but did make me over eat due to the expense of it. Had to get my money's worth, probably worked out £22 per person. Staff helpfulness and service I couldn't fault. Very attentive when ordering taxis etc.... One let down is the Disney Excursion... More 

Helpful?
Thank ddoinn
1 review
2 of 5 stars Reviewed 1 week ago NEW via mobile

Arrived at the hotel at 11 pm. A queue of 4-5 people ahead of me with only two staff handling check-in. Lounge already closed so not an option. Check-in processing extremely slow. Asked about the platinum check-in desk sign and no one was trying to be helpful. Stood in line for half an hour before being served. Lots of staff... More 

Helpful?
Thank tedhl
SheratonShanghai_HQ, Online Distribution Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear tedhl, Thank you for taking the time to share your feedback regarding to your stay at Sheraton Shanghai Hongqiao Hotel. We apologize for the inconvenience caused by the check-in & room condition issue . Thanks for your understanding. We do hope to be of service to you again and look forward to welcoming you back to Sheraton Shanghai Hongqiao... More 

Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

The hotel is dated with regards to furnishings as some have noted, but you don't stay at this hotel for the modern facilities. It is well appointed. The rooms are clean and the beds are clean and comfortable, which to me is the most important point when traveling. The club lounge is more than satisfactory with above average selections at... More 

Helpful?
1 Thank GPD1source
SheratonShanghai_HQ, Online Distribution Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear GPD1source, Thank you for choosing Sheraton Shanghai Hongqiao Hotel and for taking the time to share your feedback with us. The hotel is located in Honqgiao which is among Shanghai’s fastest growing business districts. Many multinational companies have or are establishing their China headquarters in this part of town. It is also in close proximity to the Shanghai Hub... More 

Miami Beach, Florida
Level Contributor
58 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

If you like old wood furniture and mismatched sofas and rugs, this place is for you. Some hotel slum lord is operating this hotel and has only thought of renovating the common areas for the last 20 years. The guest rooms are in a time warp! Not a clean feeling. Suite #2033 Sheraton- Marriott will have the good sense of... More 

Helpful?
Thank mike1sab
SheratonShanghai_HQ, Online Distribution Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear mike1sab, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

Level Contributor
127 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This was a nice hotel and good location. The rooms were large. There were 2 double beds pushed together which was very comfortable. The bathroom was clean and very functional. I had 2 issues - the first is I was on a non-smoking floor. However, the hallways always smelled of smoke - really need to enforce no smoking on those... More 

Helpful?
Thank PCTravel
SheratonShanghai_HQ, Online Distribution Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear PCTravel, Thank you very much for choosing to stay at Sheraton Shanghai Hongqiao Hotel and for taking the time to share your stay experience with us. We appreciate you for sharing your thoughts and for letting us know of your personal preferences. As we strive to continue improving our services to you, we hope that you could inform me... More 

Shaoxing, China
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

very poor service at the check in counter, staff are very rude, and totally a shame on the sheraton and SPG club will never stay here again, , went with a whole delegation and booked 7 rooms, but was treated very badly by the staff there.

Helpful?
Thank BAJAJ77
SheratonShanghai_HQ, Online Distribution Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear BAJAJ77, Thank you for choosing Sheraton Shanghai Hongqiao Hotel and for taking the time to share your feedback on your stay with us. The whole team and I are disappointed to hear that your experience had not been a most fulfilling one and truly apologize for the shortfalls during your stay. We would also like to apologize. I would... More 

Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

I recently stayed at this hotel again and my room was much nicer this time. Still homey furniture but the room felt cozy and home-like. I had a suite on the 25th floor and it was very nice. 1.5 bathrooms, two rooms, comfy furniture, pergo floors with Asian rugs. Took me a while to figure of the lights. The executive... More 

Helpful?
Thank Neal K
SheratonShanghai_HQ, Online Distribution Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear Neal K, Thank you for choosing Sheraton Shanghai Hongqiao Hotel and for taking the time to share your feedback with us. We are glad to service you again. I will share your feedback with all of our associates. Meanwhile, we also look forward to having another opportunity to make your stay even more memorable. We wish you safe travels... More 

Peterborough, United Kingdom
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Stayed here on business recently. The company i work for uses this hotel a lot at the moment. Usually a good experience but not this time. Gave me a room card that didn't work in the lift. So meeting colleagues was a pain but the front desk sorted this out for me. Only then to find out the card then... More 

Helpful?
Thank Sianiesian
SheratonShanghai_HQ, Online Distribution Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear Sianiesian, Thank you for sharing your feedback on your recent stay at Sheraton Shanghai Hongqiao Hotel. however we are concerned to hear of the service issues you encountered. we apologize for the inconvenience that this caused you. We do hope you’ll accept our apology and consider staying with us when you return to Shanghai. Wishing you safe travels and... More 

Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Have stayed here a few times now, mainly due to proximity to my office. Typical business hotel, rooms are ok...nothing extragavant. The italian restaurant on the top is good, and a great lobby bar with luxirous sofas and live band in the evening. What peeved me was the long queue for check in with just one front-office staff. Not a... More 

Helpful?
Thank EnlightenedSoul
SheratonShanghai_HQ, Online Distribution Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear buderimross, Thank you for taking the time to share your feedback regarding to your stay at Sheraton Shanghai Hongqiao Hotel. I am truly delighted to hear that you praise our Italian Restaurant. We apologize for the inconvenience caused by the check in speed. As we strive to continue improving our services to you,Thanks for your understanding. We do hope... More 

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Staying in Gubei / Hongqiao / Minhang

Neighborhood Profile
Gubei / Hongqiao / Minhang
West of Shanghai’s better-known business, cultural and entertainment centers, lies an expansive area of residential neighborhoods peppered with lifestyle pockets that have their own unique attractions. The schools have formed pockets of international communities throughout Gubei, Hongqiao and Minhang. Quite a few entertainment and shopping centers have built up over the years to cater to these communities. While living here means you are relatively far away from Shanghai’s usual hot spots, the large parks, spacious homes and proximity to great Japanese and Korean food keep the neighborhoods popular.
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
With a prime location in Hongqiao,the Sheraton Shanghai Hongqiao Hotel is ideally situated amidst the corporate business and consulate district as werll as two large exhibition centers:INTEX and Shanghai Mart.You will be greeted by friendly staff and the warm ambience,brought on by the refreshing Sheraton scent and the glittering chandeliers combined with exquisite oriental art pieces. ... more   less 

Additional Information about Sheraton Shanghai Hongqiao Hotel

Address: NO. 5 Zunyi South Rd, Shanghai 200336, China
Location: China > Shanghai Region > Shanghai > Gubei / Hongqiao / Minhang
Price Range: $115 - $200 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Shanghai Hongqiao Hotel 4.5*
Number of rooms: 587
Reservation Options:
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Also Known As:
Sheraton Shanghai
Shanghai Sheraton
Hotel Style:
#46 Spa Hotel in Shanghai
#85 Business Hotel in Shanghai
#86 Luxury Hotel in Shanghai
#147 Best Value Hotel in Shanghai
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