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Okura Garden Hotel Shanghai

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#33 of 4,571 Hotels in Shanghai
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Okura Garden Hotel Shanghai
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805 Reviews from our TripAdvisor Community

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Showing 197: English reviews
Singapore, Singapore
Reviewed 4 days ago NEW

The Okura Garden hotel is an extended building from old French royal club Shanghai in 1930s. It is located in the old traditional Shanghai Puxi where rich Shanghainess life style still exists. It is in an area where many different types and classes of restaurants coexist next to each other for different consumers. The hotel has Japanese staff at front...

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Helpful?
Thank FlyingMichael
GSMgarden, 客户关系经理 at Okura Garden Hotel Shanghai, responded to this review

Dear FlyingMichael, Okura Garden Hotel is run by a Japanese consortium, which will guarantee a great service from the beginning until the end of your stay. We targets not only businessmen, but also offering best convenient for your holidays in Shanghai. Okura Garden Hotel is located in a nice neighborhood with several shops and restaurants around, without mentioning the beautiful...

Cologne, Germany
Reviewed 1 week ago

The Okura Garden Hotel is located in a very nice place of the city. Tree lined streets, Shops and Restaurants and many attractions easy to reach. The style of the Hotel is fantastic. It sits on the former French Club of Shanghai. Many art deco items, beautifull Lobby and full of history. Even Mao was here back then. The staff...

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Helpful?
Thank CologneCitizen
GSMgarden, 客户关系经理 at Okura Garden Hotel Shanghai, responded to this review

Dear CologneCitizen, Garden hotel is a very clean and elegant hotel, setting in a beautiful garden with excellent service all around. We have a great location for exploring the French Concession, with convenient metro connections. There are also a lot of local cafes and shopping around, as well as large modern malls. The Rose cafe dining area serves up a...

A TripAdvisor Member
2 reviews
Reviewed 2 weeks ago via mobile

The ancient colonial building gives an incredible charm to the hotel lobby and the room are clean and confortable with a fantastic view on both sides. Service, restaurants, gym and spa are all awesome. Place to be in Shanghai best location.

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Helpful?
Thank A TripAdvisor Member
GSMgarden, 客户关系经理 at Okura Garden Hotel Shanghai, responded to this review

Dear guest, Thank you so much for giving us comment. We will never let you feel disappointment. We have great history which embodied by the frontage built between 1925 / 27 by a French architect and was the French Tennis Club. Now the tennis courts have gone to be replaced with 7 acres of magnificent gardens in the middle of...

Shenzhen, China
Reviewed 3 weeks ago via mobile

Location is great. They upgraded me without me even asking. But I was really disappointed about the breakfast buffet. Wide variety but tastes soso. No decent Western bread. Sour coffee, I only recommend if you are into asian breakfasts. After that I went to the spa and I was really dissapointed that as inhouse guest I had to pay 50...

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Helpful?
Thank gasthuis
GSMgarden, 客户关系经理 at Okura Garden Hotel Shanghai, responded to this review

Dear gasthuis, Thank you very much for choosing the Okura Garden Hotel Shanghai for your recent stay.And we are sorry to learn of that we haven't provide you the kind of bread and coffee you prefer.Your suggestion will be our reference for restaurant. The place you have mentioned is a gymnasium,which does not contain luxurious SPA. We are so sorry...

Reviewed 4 weeks ago via mobile

Have to say I was disappointed. It's not a cheap hotel so I expected a better facilities and nicer rooms. One thing I liked was their Japanese breakfast option, but I wouldn't come back in my next business trip.

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Helpful?
Thank Michal B
GSMgarden, 客户关系经理 at Okura Garden Hotel Shanghai, responded to this review

Thank you very much for your recent stay!And we are so sorry that we haven't met your expectation,although our room prices are not higher than other five-star hotels at this location. As a hotel with a long history,many facilities need to be updated and actually they are being updated gradually.We kindly ask you for your understanding. At last,thank you for...

San Francisco, California
Reviewed 4 weeks ago

Basically a mediocre hotel, nothing more, nothing less. The dated facilities feel depressing. You'll walk in and realize you got what you paid for or possibly less. Service will drive you mad if you aren't used to being nickel-and-dimed and expect to be able to resolve issues with a manager in English. That's just not going to happen.

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Helpful?
Thank china_travels2016
GSMgarden, 客户关系经理 at Okura Garden Hotel Shanghai, responded to this review

Thank you very much for your frank comments on our hotel. We are terribly sorry to learn of the sad and disappointed experience you had in our hotel. As a hotel with a long history,there are many facilities are being updated gradually.We kindly ask you for your understanding. Besides,the staffs will be urged to improve service and language skill in...

Barcelona, Spain
Reviewed 4 weeks ago via mobile

I first stayed here 16 years ago. I was anxious to stay again on this trip. It is a lovely atmospheric building. The reception staff and concierge are lovely. Always helpful in printing out correct addresses in Chinese for taxi drivers etc. The hotel has a lovely garden which is a wonderful oasis in the middle of the city. Huahai...

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Helpful?
Thank Hilary A
GSMgarden, 客户关系经理 at Okura Garden Hotel Shanghai, responded to this review

Dear Hilary A, Thank you very much for your stay in Garden Hotel Shanghai. Okura Garden Hotel is located in a nice neighborhood with several shops and restaurants around, without mentioning the beautiful garden next to the hotel. Rooms have a good size, with all the amenities you need for a pleasant stay. We will provide you with slippers and...

Kuala Lumpur, Malaysia
Reviewed October 30, 2016

The hotel is well kept and the service staff are polite and super helpful. It is located in the French Concession area and it is really convenient to get around. Many recommended restaurants, bars and shopping areas are all within walking distance.

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Helpful?
Thank Andrew L
GSMgarden, 客户关系经理 at Okura Garden Hotel Shanghai, responded to this review

Dear Andrew L , Thank you for choosing Okura Garden Hotel (shanghai), our hotel is always committed to offer the best accommodation, best cuisine and best service to our guest. Your compliment is the best reward of our hard work. Okura Garden Hotel is run by a Japanese consortium, which will guarantee a great service from the beginning until the...

canberra
Reviewed October 28, 2016

The best hotel we stayed in on our 10 day tour of China. The hotel is set in a beautiful garden setting and the main lobby area is tastefully appointed. Staff were friendly and very eager to help. The Rose cafe dining area serves up a good range of wholesome foods. The gym and pool areas are well maintained and...

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Helpful?
Thank graemdaw
GSMgarden, 客户关系经理 at Okura Garden Hotel Shanghai, responded to this review

Dear MR.DAW, We are delighted you choose to stay with us for recent days and please accept our sincere apologies for upsetting you due to our negligence at work. Now we are preparing more non-smoking floors for the guests who have requested non-smoking room upon reservation. As our valued guest,we are willing to know more about your preference to make...

Reviewed October 17, 2016 via mobile

It is my first time staying at Okura hotel in Shanghai. The ground and the building is indeed beautiful and the room is newly renovated and brings back memory of staying in Japan. As a monthly visitor to Shanghai, I might stay at the property again as it is an we'll kept and quiet property. A few suggestions for the...

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Helpful?
Thank Helen F
GSMgarden, 客户关系经理 at Okura Garden Hotel Shanghai, responded to this review

Dear Mrs Helen F, We would like to thank you for choosing the Okura Garden Hotel Shanghai for your recent stay and also appreciate the suggestions you gave us. On behalf of management and staff,please accept our sincere apologies for unpleasant experience in the gym. After investigating into the matter we regret to confirm our mistake. Our gym staff failed...

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Staying in Former French Concession

Neighborhood Profile
Former French Concession
While there are technical borders to the area formerly governed by the French in Shanghai, the "French Concession" of today is an amorphous neighborhood that is a favorite of the city's foreign residents. While it is mostly within the Xuhui district, residents will sometimes include parts of Jing'an and Luwan in their mental maps of the Former French Concession. The area seems frozen in time, characterized by quiet, tree-lined avenues, French-style villas, interesting boutiques, lively bars and quaint cafes that are not typical of China. All of these mix and mingle with local life as Chinese markets and lanehouse communities are peppered throughout. Denizens of the Former French Concession can spectate a mahjong game on the street or get their bike checked at a tiny bike repair store on the way to their refurbished apartment tucked away among Chinese family homes.
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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Self-Serve Laundry

Additional Information about Okura Garden Hotel Shanghai

Address: No.58 Maoming South Road, Huangpu District, Shanghai 200020, China
Location: China > Shanghai Region > Shanghai > Former French Concession , Huaihai Road
Price Range: $123 - $273 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Okura Garden Hotel Shanghai 4.5*
Number of rooms: 485
Reservation Options:
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Also Known As:
Okura Garden Shanghai
Shanghai Okura Garden Hotel
Hotel Style:
#14 Family Hotel in Shanghai
#33 Luxury Hotel in Shanghai
#47 Business Hotel in Shanghai
#51 Romantic Hotel in Shanghai
#85 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travelers have asked, with answers from Okura Garden Hotel Shanghai staff and other travelers.
3 questions
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Questions? Get answers from Okura Garden Hotel Shanghai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“We had a room facing the garden, very quiet, never heard any traffic”
 of 5 bubbles CologneCitizen, 1 week ago | Read review
“The north side will be cooler, you don't need to block out the afternoon sun.”
 of 5 bubbles W4162OPalanb, Oct 14, 2016 | Read review
“Choose a room in the upper floor. You will be guaranteed a magnificent view!!!”
 of 5 bubbles PM92120, Sep 14, 2016 | Read review
“pick a room with park view”
 of 5 bubbles TGOla, Sep 14, 2016 | Read review
“higher floors better view”
 of 5 bubbles rodions324, Jun 30, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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