This is my first time traveling to China. Thanks to the staff's help and care, patiently explaining the constantly changing COVID lockdown situation, I don't feel out of place and thing's don't feel chaotic. They've accommodated all of my requests including the best suite available and food allergy requirements. When the Shanghai 2022 citywide COVID lockdown began, I was staying at another hotel. We were forced to leave the hotel due to the pandemic and we were lucky to have the JW Marriott Hotel take us in when other hotels were all locked down. Even with all the chaos and uncertainty, the staff here at the JW Marriott were extremely professional and welcoming, immediately making us feel at home. While this hotel is a bit older, it does not feel old and I was pleasantly surprised at the quality and condition of the rooms, lobby, and facilities in general. For the past 3-weeks being locked down in this hotel, the staff has gone above and beyond to continue to provide the best service to keep us comfortable in this challenging time. Due to the lockdown, the hotel has been short staffed as many staff are locked in at home. Despite working extra shifts to cover the staffing shortage, being locked in the hotel with all of us guests, they're always serving us with friendly attitudes and smiles. I'd like to thank the general manager Danny Parnack for his leadership and always taking the time to get to know each guest. Leo Yang has been amazing in keeping us informed about the lockdown situation, and most importantly, always bringing positivity and happiness to the guests. John at concierge feel like a neighborly uncle and has been a wealth of information to help me settle in Shanghai. Finally, I'd like to thank Claire, Maria, and Terry for accommodating all of our requests, helping us with whatever we need to work remotely in the hotel, and assisting with COVID tests when necessary.

Everyone I’ve encountered at the hotel were very helpful and very much up to JW standard, especially the porter (same guy on my arrival and departure). Very professional. The hotel is at a great location too. Very easy to call a Didi or it’s just a very short walk to Nanjing road and the Bund. But don’t expect too much from the room, it’s fairly old and worn out (the nightstand speaker still uses the Apple 30-pin connector, not even lightning or Bluetooth! lol). There’s not not of a “design”, but great view from the room in 56/F and the 59/F lounge. The breakfast offers a wide range of food selection but the restaurant is fairly messy and overcrowding (maybe because of the holiday season).

12-night stay at this distinctive property; one of the tallest buildings in Puxi. Located next to the People’s Square, this hotel is centrally positioned for the surrounding museums and attractions, alongside benefitting from extensive metro connectivity (lines 1, 2, and 8). The Bund is easily reached in 30 minutes walking along the pedestrianised Nanjing Road. The Executive Lounge offers sweeping views across the city, a well-presented afternoon tea, and generous evening service. Breakfast was taken each morning in the restaurant (Lounge not currently open) with a good range of Western and Chinese cuisine, and organised egg/noodle stations. The restaurant does become quite congested later in the morning, particularly over weekends. A particular highlight is the hotel’s extremely spacious and modern 24-hour gym, with a wide range of equipment, regularly cleaned, and never busy despite visiting at different times of day.