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Novotel Atlantis Shanghai

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#45 of 4,456 Hotels in Shanghai
Certificate of Excellence
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698 Reviews from our TripAdvisor Community

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Showing 349: English reviews
1 review
4 of 5 stars Reviewed June 26, 2016 via mobile

The hotel really needs to be updated but the staff in the Executive Lounge is brilliant. I'd stayed for 14 days and had nearly all my meetings at the Lounge. Every time is was a pleasure due to the staff supportive attitude.

Helpful?
Thank MILSWE
Alison C, Guest Experience Manager at Novotel Atlantis Shanghai, responded to this review

Dear TripAdvisor User MILSWE, Many thanks for leaving us a review following your stay with us, we have taken note on your comment that the hotel needs to be updated and we have started it from the hotel canopy. Your kind compliment towards the staff at the Premier Lounge has been passed on to them and we are glad that... More 

Hong Kong, China
2 reviews
3 of 5 stars Reviewed June 25, 2016

The room needed modernising. Paid for a room on an Executive Floor but was given a larger room on a lower floor. Very disappointed that only powdered instant coffee in the room, why no Nespresso machine? Service in the Executive Lounge was polite, friendly and good. Pool and gym facilities are go Not a bad hotel for a few nights,... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank JohnfromHK
Alison C, Guest Experience Manager at Novotel Atlantis Shanghai, responded to this review

Dear TripAdvisor User John, Thank you for choosing to stay with us during your recent visit to Shanghai. We appreciate your feedback on the room age and please be assured that it will be taken into consideration for the next hotel refurbishment. Being a mid-scale hotel we might not have the facilities or amenities that you would find in some... More 

1 review
2 of 5 stars Reviewed June 24, 2016 via mobile

Crappy hotel for 4star title. My first experience with this hotel was ok ok, never had that 4 star experience. But recent experience was crappy . room was not clean at all. Got almost electrocuted by broken iron box. Some younger staffs are nice but others not good communicator. Everyone is not treated the same way.

Helpful?
Thank Harihar N
Alison C, Guest Experience Manager at Novotel Atlantis Shanghai, responded to this review

Dear TripAdvisor User Harihar N, Thank you for bringing to our attention your experience with our hotel’s service. I am sorry that your stay on this occasion did not meet your expectations, and the experiences you detailed are most regrettable. In following up to your comment, as there were no such incident being reported, I might trouble you to contact... More 

Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 22, 2016

The staff on executive level are absolutely brilliant and very helpful,the amenities are brilliant great view sof city and river.English understood and spoken. Rooms spacious and very clean Front desk staff and concierge very helpful

Review collected in partnership with Amoma.com

Helpful?
Thank Rd1958
Alison C, Guest Experience Manager at Novotel Atlantis Shanghai, responded to this review

Dear TripAdvisor User Rd1958, Warmest greeting from the Novotel Shanghai Atlantis! Many thanks for your lovely review and all of our team members are proud and happy to have played a part in your great stay with us. Your comments have been shared with the rest and we will always try our best to advance further. Thank you again and... More 

San Francisco, California
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed June 20, 2016

Located off Pudong ave, area was mix of old & new commercial space. Rooms were big, hotel contemporary decorated. Breakfast buffet was decent. Nothing tremendously impressive or memorable but would recommend for a stay on a moderate budget.

Helpful?
Thank Bentru816
Alison C, Guest Experience Manager at Novotel Atlantis Shanghai, responded to this review

Dear TripAdvisor User Bentru816, Many thanks for writing us a review and we are glad to know you enjoyed our spacious room, buffet breakfast as well as the rate value. We look forward to seeing you again at the Novotel Shanghai Atlantis! Best Regards, Alison Choy Guest Experience Manager Email: gem@novotelatlantis.com More 

Aberdeen, United Kingdom
Level Contributor
51 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed June 17, 2016 via mobile

...however, not so cheap when you realize the location isn't as good as it seems. It's on Pudong Ave but the neighborhood is worn down and there's construction going on at the moment. Definitely not bustling and buzzing as one would've hoped. It is only 15 minutes walk to Century Ave though! The rooms are big and I like the... More 

Helpful?
Thank Sofienotsophie
Alison C, Guest Experience Manager at Novotel Atlantis Shanghai, responded to this review

Dear TripAdvisor User Sofienotsophie, Thank you so much for taking the time to share your review with our other TripAdvisor user. I am glad you enjoyed our spacious room and the Lujiazui skyline view from the shower. For public transport, there is also an alternative stop of Pudong Avenue Station (Line 4) which is only approximately 7 minutes walk away.... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 16, 2016 via mobile

Location: Not good with construction going on outside. Do not feel safe to walk to finance district. Hotel can really consider to provide a bus to this area at least three times a day for drop off and pick- up. Arrival: Hotel have its own drop of zone. This is great. Was met by helpful staff and friendly. Concierge was... More 

Helpful?
Thank Pieter T
Alison C, Guest Experience Manager at Novotel Atlantis Shanghai, responded to this review

Dear TripAdvisor User Pieter T, Thank you for choosing to stay at the Novotel Shanghai Atlantis and providing us with your invaluable comments. I will share them with the team to further improve and maintain each touch points mentioned in your comment. I am also sorry that you were unable to rest well due to the mattress. It’d be glad... More 

Level Contributor
53 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed June 8, 2016

I am staying here for the 5th time. This time I got an upgrade to the executive floor. Rooms are always fine, but this time just bigger. The entrance to the executive lounge was in the afternoon and for breakfast a real party. Nice food and drinks in a quit ambiance. For a business trip to Shanghai this is a... More 

Helpful?
Thank Peete722
Alison C, Guest Experience Manager at Novotel Atlantis Shanghai, responded to this review

Dear TripAdvisor User Peete722, Thank you for returning to the Novotel Shanghai Atlantis for the 5th time and it is delightful to hear you are satisfied with the services all in all. Once again, we look forward to your next arrival whenever your travel brings you back to Shanghai! Best Regards, Alison Choy Guest Experience Manager Email: gem@novotelatlantis.com More 

Auckland, New Zealand
2 reviews
5 of 5 stars Reviewed June 6, 2016

Good location, customer service is excellent and I always stay here. The staff are very friendly and helpful. I was ill on my last day had to book another night to recover and the staff checked on me all day to ensure I was ok. Highly recommend staying at this hotel.

Review collected in partnership with Accorhotels.com

Helpful?
Thank Mandy F
Alison C, Guest Experience Manager at Novotel Atlantis Shanghai, responded to this review

Dear TripAdvisor User Mandy F, Thank you for taking the time to write us a review following your stay, we are glad to have you with us and pleased to hear that you enjoyed our friendly services. We look forward to welcoming you back at the Novotel Shanghai Atlantis and we hope you have a speedy recovery! Best Regards, Alison... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Novotel Atlantis Shanghai is a 4 star international hotel in the heart of Pudong Lujiazui, the financial centre of Shanghai. The first choice for a business trip, the Novotel is 7-minutes walk away from the metro, close to the Shanghai Exhibition Centre and offers conference facilities up to 150 people.Ideal for a break in this cosmopolitan city, the hotel is a short drive from the Bund waterfront and legendary shopping along Nanjing Road. Enjoy a choice of four restaurants and a bar, an indoor swimming pool, jacuzzi and fitness centre. Free WiFi throughout the hotel. Onsite parking is available. ... more   less 

Additional Information about Novotel Atlantis Shanghai

Address: NO. 728 Pu Dong Avenue, Shanghai 200120, China
Location: China > Shanghai Region > Shanghai
Price Range: $85 - $155 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Atlantis Shanghai 4*
Number of rooms: 303
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Hotwire, Travelocity, Odigeo, TripOnline SA, Ctrip TA, ACCOR, Agoda, HotelTravel.com and Priceline so you can book your Novotel Atlantis Shanghai reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Atlantis Shanghai Hotel Shanghai
Accor Atlantis Shanghai
Novotel Shanghai
Shanghai Novotel
Hotel Style:
#39 Family Hotel in Shanghai
#40 Best Value Hotel in Shanghai
#45 Luxury Hotel in Shanghai
#58 Romantic Hotel in Shanghai
#94 Business Hotel in Shanghai
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