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Novotel Atlantis Shanghai

#45 of 4,318 Hotels in Shanghai
Certificate of Excellence
Hotel website
Name/address in local language
No.728 Pudong Avenue, Shanghai 200120, China
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667 Reviews from our TripAdvisor Community

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Showing 336: English reviews
Singapore, Singapore
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

The room is clean, cosy and spacious and located within walking distance to the MTR station. Travelling to and from Pudong airport is convenient and a few train stops to the main business district at Century Ave, Buffet breakfast have a good spread of food and the price of the room is reasonable.

Helpful?
Thank josephlimpk
Singapore, Singapore
Level Contributor
43 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

The room are well managed - clean and smell free . Breakfast selection is average and happy enough to fill up the stomach. There is a Starbucks next door which is a bonus for coffee drinkers . They have an in house bread shop which are very reasonably priced and tasty. Train station is about 10mins walk away. A hotel... More 

Helpful?
Thank GregoryTan_SG
Hong Kong, China
1 review
5 of 5 stars Reviewed 5 days ago NEW

Home feel hotel in NO.1 IN SH !!!! This is my third time live in this hotel. All the hotel staffs are very nice & helpful. Alison help me to booking & confirm the hotel within 5 minutes. Supper efficiency, ^-^ Other hotel staffs like Baptiste & jovanie are very helpful to solve all of my questions. I got one... More 

Helpful?
Thank cc4carol
Alison C, Guest Experience Manager at Novotel Atlantis Shanghai, responded to this review

Dear Carol, Thank you so much for letting us know your experience at the Novotel Shanghai Atlantis. We are thrilled to see that you were satisfied with our services and I’ll pass on your comment to the rest of the team, especially with Alex, Aaron, Baptiste and Jovanie. Once again, feel free to contact me directly when you are back... More 

New Zealand
Level Contributor
90 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 1 week ago

We felt welcome right from the moment we got to the hotel.The very friendly and efficient assistant manager managed to arrange a room to be made available within 30 minutes despite the fact we were early.We appreciated the comfortable chairs and coffee in the lobby area while waiting. Room was super with magnificent views over the very busy Yangtze river... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank elsthorpe
Alison C, Guest Experience Manager at Novotel Atlantis Shanghai, responded to this review

Dear TripAdvisor User elsthorpe, It was great to hear of your lovely comment and we are happy to read that you had an enjoyable stay at the Novotel Shanghai Atlantis. We look forward to showing you the same hospitality in a not too distant future! Best Regards, Alison Choy Guest Experience Manager Email: gem@novotelatlantis.com More 

Flower Mound, Texas
1 review
5 of 5 stars Reviewed 1 week ago

The Novotel in Shanghai was very nice, clean and the staff was very friendly and helpful. Each day the staff helped us plan our family vacation and their help enabled us to have a fantastic trip. We are very thankful for their willingness to help us.

Review collected in partnership with Novotel Hotels

Helpful?
Thank drd0nny
Alison C, Guest Experience Manager at Novotel Atlantis Shanghai, responded to this review

Dear TripAdvisor User drd0nny, Thank you very much for taking the time to tell us about your stay experience at the Novotel Shanghai Atlantis. We are thrilled to hear of your kind compliments towards the team members and that you thought we have excellent facilities and location. We hope to have you back again soon! Best Regards, Alison Choy Guest... More 

San Francisco, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I was astonished to see from the moment of arrival the quality of service that I had received. I was given a larger Premium room for the duration of my 14 days in Shanghai by a very friendly and accommodating gentleman named Baptiste (guest relations manager). He informed me of the the Executive lounge and that I should enjoy its... More 

Helpful?
Thank MOMOSONG
Alison C, Guest Experience Manager at Novotel Atlantis Shanghai, responded to this review

Dear TripAdvisor User MOMOSONG, We are extremely delighted to read of your comments and thank you so much for your time in sharing your experience at the Novotel Shanghai Atlantis! We appreciate your recognition towards our hotel staff, especially Baptiste, Tina and Zoe. It is always a pleasure to be remembered for making our guest stays an exceptional one. Thank... More 

1 review
4 of 5 stars Reviewed 4 weeks ago via mobile

The hotel really needs to be updated but the staff in the Executive Lounge is brilliant. I'd stayed for 14 days and had nearly all my meetings at the Lounge. Every time is was a pleasure due to the staff supportive attitude.

Helpful?
Thank MILSWE
Alison C, Guest Experience Manager at Novotel Atlantis Shanghai, responded to this review

Dear TripAdvisor User MILSWE, Many thanks for leaving us a review following your stay with us, we have taken note on your comment that the hotel needs to be updated and we have started it from the hotel canopy. Your kind compliment towards the staff at the Premier Lounge has been passed on to them and we are glad that... More 

Hong Kong, China
1 review
3 of 5 stars Reviewed 4 weeks ago

The room needed modernising. Paid for a room on an Executive Floor but was given a larger room on a lower floor. Very disappointed that only powdered instant coffee in the room, why no Nespresso machine? Service in the Executive Lounge was polite, friendly and good. Pool and gym facilities are go Not a bad hotel for a few nights,... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank JohnfromHK
Alison C, Guest Experience Manager at Novotel Atlantis Shanghai, responded to this review

Dear TripAdvisor User John, Thank you for choosing to stay with us during your recent visit to Shanghai. We appreciate your feedback on the room age and please be assured that it will be taken into consideration for the next hotel refurbishment. Being a mid-scale hotel we might not have the facilities or amenities that you would find in some... More 

1 review
2 of 5 stars Reviewed 4 weeks ago via mobile

Crappy hotel for 4star title. My first experience with this hotel was ok ok, never had that 4 star experience. But recent experience was crappy . room was not clean at all. Got almost electrocuted by broken iron box. Some younger staffs are nice but others not good communicator. Everyone is not treated the same way.

Helpful?
Thank Harihar N
Alison C, Guest Experience Manager at Novotel Atlantis Shanghai, responded to this review

Dear TripAdvisor User Harihar N, Thank you for bringing to our attention your experience with our hotel’s service. I am sorry that your stay on this occasion did not meet your expectations, and the experiences you detailed are most regrettable. In following up to your comment, as there were no such incident being reported, I might trouble you to contact... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Parking
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Novotel Atlantis Shanghai is a 4 star international hotel in the heart of Pudong Lujiazui, the financial centre of Shanghai. The first choice for a business trip, the Novotel is 7-minutes walk away from the metro, close to the Shanghai Exhibition Centre and offers conference facilities up to 150 people.Ideal for a break in this cosmopolitan city, the hotel is a short drive from the Bund waterfront and legendary shopping along Nanjing Road. Enjoy a choice of four restaurants and a bar, an indoor swimming pool, jacuzzi and fitness centre. Free WiFi throughout the hotel. Onsite parking is available. ... more   less 

Additional Information about Novotel Atlantis Shanghai

Address: No.728 Pudong Avenue, Shanghai 200120, China
Location: China > Shanghai Region > Shanghai
Price Range: $86 - $154 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Atlantis Shanghai 4*
Number of rooms: 303
Reservation Options:
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Also Known As:
Novotel Atlantis Shanghai Hotel Shanghai
Accor Atlantis Shanghai
Novotel Shanghai
Shanghai Novotel
Hotel Style:
#39 Family Hotel in Shanghai
#45 Luxury Hotel in Shanghai
#51 Best Value Hotel in Shanghai
#58 Romantic Hotel in Shanghai
#94 Business Hotel in Shanghai
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