Me and my family are really satisfied by the wide selection of breakfast menu including local breakfast dishes, western foods like ham, sausages, fruits and freshly squeezed juices. Egg menus like omelet, egg benedict and noodles are prepared by order. This shows the commitment of the management and staffs for zero food taste and ensuring the quality of the food they are serving
Andaz is in the Xintiandi area where you'll find some of Shanghai's best restaurants and bars. It's also very close to the subway. I don't typically enjoy hotel breakfasts, but the breakfast here exceeded my expectations. I will say though the room design - especially the bathtub lights - is a bit weird, but overall this is a good place to stay at when in Shanghai.
There is objectively nothing wrong with this hotel…and as someone who lived in Shanghai for several years and has stayed at quite a few hotels before and since in town, the location here is really quite convenient to explore the central areas of the city & with Xintiandi right next door. I didn’t have a bad stay - it just wouldn’t be a place I would recommend. But…besides that location and the Hyatt/Andaz brand….you can do so much better for much less. Sure, the rooms are big, and the lobby is stylish and a good place to grab a drink. But…the hotel opened in 2011 and while some places note it was renovated in 2018, that clearly didn’t include all of the guest rooms. It’s just scratched up, the outlet was half disconnected from the wall, the hallways were tired and the carpeting dirty, the bathroom with signs of some molding around the edges. Honestly if you’re coming from outside China (ok, that’s a little less common these days!), with the possible exception of what felt like a tired somewhat-lumpy mattress, it would all seem pretty normal - not everything can be brand new, and it doesn’t impact the experience that much - but this is China. Countless newer nicer more renovated places have opened not that far away not that long ago, and this place commands considerable money - so why put up with it? This feels more like a tired older provincial Sheraton than a flagship-like property for Andaz in China. I’m a big fan of smaller hotels in Shanghai like the historic Donghu Hotel near IAPM (2 km away) also with a lot nearby…if you must do Western brand and you’re just going to take taxi/Didi/subway a lot and want to be in this general area, options like the Renaissance Yu Garden or the JW Marriott are probably better values. Or the Intercontinental Ruijin - often cheaper - and probably needing a renovation too, but at least it has tremendous history and beautiful gardens going for it. Andaz - if you can’t walk more than 100 meters from Xintiandi, I guess you’re going to be here or the Langham.…
I have stayed at Andaz Shanghai for more than 10 times in recent years, due to its perfect location in the heart of Xintiandi plus the love of the Andaz/Hyatt brand. However since my last stay in November 2020, things have gone terribly bad. I stayed for around 10 days in November 2020 and due to the pandemic I would expect cleanliness be the first priority in any hotel, especially at Hyatt/Andaz. One night I spotted a spider in my bathroom and immediately called someone to have it removed and I expressly asked them to thoroughly cleaned my room the next day. Here came the next night, this time a cockroach！ Frankly the least I can expect from a 5-star hotel is the cleanliness standard and I do not think having small insects in a room for 2 consecutive nights is acceptable. I am glad the then hotel manager David took me for a drink and apologised and said he would ensure this wouldn't happen again. Also a complimentary massage on the house. I stayed again at Andaz in March 2021 and recently in June 2021. I was being informed David has left and the hotel has yet to find a replacement. Imagine a hotel without a hotel manager!? Took me an hour for my fried rice to be delivered in the lobby lounge, wrong name printed on your hotel bill, you are walking out with two hands full of bags and noone offered to help..... Another point to note is the hotel gym! They have nicely renovated it 2 years ago but I really think the attendants, instead of sitting at the counter or just wandering the gym doing nothing, they should help picked up the dirty towels and empty water bottle that are lying around. It is also normal for a hotel to sell gym membership for non-hotel guests to use, but I think certain gym etiquette should be maintained, eg talking on the phone and watching video LOUDLY on audio mode! Andaz Shanghai is conveniently located. Some staff are very friendly plus they have a great breakfast, Rooms are nice but a bit old and worn out. After my last 3 experiences I think I will give Andaz Shanghai a break maybe until a hotel manager is hired to improve the current flaws. It's sad to see such a great hotel to becoming the wors Andaz in the world.…
Coming 2-3 times every months to Shanghai, I would always stay at the Andaz if I have business in Puxi. Usually staying on week-ends and even during national festivals I would stay there. Why? First I found the bedding of the hotel extremely comfortable and I could get the rest I needed for the next day (provided your room is not next to the elevator !) Secondly because the staff is extremely caring. Because of my past stays I got to meet Mrs Pan (the Guest Experience Manager) who has been extremely kind, caring and attentive at each of my stay making sure I had a great experience. The location of the hotel is very central and convenient (right next to K11 and at 10 mins by taxi from the Bund) Lastly I would highly advise you to try their brunch if you are on a lazy Sunday and up for a late breakfast! Simply go down to the lobby where you will find comfy couches and enjoy chilling before resuming the week! For all these reasons I can only advice you to stay there if you come to Shanghai !…
Near XTD so convenient to hit bars and restaurants. Service and amenities at the expected standard. Design is pretty interesting (although sometimes unnecessary such as lighted bathtubs). Overall a fun place to stay. I'd probably return.
The overall experience is good, the room is clear, and the staff is friendly. I did not eat the breakfast so I am not sure about its quality. I think the only thing needs to improve is the wifi speed.
As a non-elite member of Hyatt, I am impressed by the level of service I received for my stay from Jan 1 to Jan 2. My suite was delayed past 4pm due to New Year, which is something I could forgive. What surprised me was the proactive offering of free breakfast to compensate, a gesture I did not expect. This stands in contrast with a very poor experience I received from Marriott last year despite being a Titanium member. I look forward to allocate greater portion of my hotel stays at Hyatt properties.
I travel for a living. This is one of the best hotels I've ever stayed at. Came here for business and to just relax and explore Shanghai. It's in the center of downtown Shanghai and close to many restaurants, shops, and malls. A great stay!
Andaz is nicely located in Xintiandi, with plenty of food and bar options nearby, transport is convenience with Metro line within a short walk. This is my first time staying in Andaz, its a nice overall experience, from front desk, housekeeping, concierge are friendly and efficient. Room are nicely equipped, easy to use with the touch of the ipad.